• Management & Information Systems Review
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• v.34 no.1
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• pp.121-142
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• 2015

This study focused on finding how to raise the positive effect of a service employee on the organization by strengthening his sympathetic feeling at the position of business, not the position of customer and how to reduce the negative effect. The specific objectives of the study are: First, the effect factors of the empathy abilities (cognitive empathy, emotional empathy) of a service employee are largely classified as the social support (supervisor support, co-worker support) to the service employee and the self-soothing ability. Therefore, this study tries to verify the relationship between the self-soothing ability, and social support and empathy which are preceding factors of the empathy of a service employee. Second, it also tries to verify the relationship between job stress and empathy ability(cognitive empathy, emotional empathy) of a service employee. As a result of the verification of the study hypothesis, first, the social support was distinguished as supervisor support and co-worker support, and the empathy ability was distinguished as cognitive empathy and emotional empathy. As a result of verifying the relationship between social support and empathy ability, the supervisor support did not have a positive effect on cognitive empathy while the co-worker support did have a positive effect of cognitive empathy. The supervisor support had a positive effect on emotional empathy and the co-worker support had a positive effect on emotional empathy. Second, the self-soothing ability of a service employee had a positive effect on empathy ability and a positive effect on both cognitive empathy and emotional empathy. Finally, the empathy ability(cognitive empathy, emotional empathy) of a service employee was shown to have a negative effect on the job stress of a service employee.

• The Journal of the Korea Contents Association
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• v.20 no.11
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• pp.88-100
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• 2020

This study explored the impact of perceiving communication and empathy skills of workers in the food service industry on communication satisfaction. This study surveyed 715 customers and workers. First, the result showed that the higher the people thought communication skills of worker were, the higher they felt satisfaction on communication in restaurants for both customers and workers. Workers perceived their communication kills better than customers did. Second, the higher the people thought empathy skills of worker were, the higher they were satisfied on communication in restaurants for both customers and workers. Workers perceived their empathy kills better than customers did. Lastly, multiple regression analysis results showed that communication and empathy skills independently had the impact on communication satisfaction for customers. But only communication skills had the impact on satisfaction amongst workers. Maybe the impact of empathy skill was included with that of communication skills. This indicated that there existed the perceptual difference between customers and laborers about communication satisfaction.

• Journal of Digital Convergence
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• v.19 no.2
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• pp.549-560
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• 2021

The study was done to investigate the mediating effects of communication ability on the relationship among self-awareness, empathy, emotional intelligence and interpersonal competence of nursing students. Data on subject's self-awareness, empathy, emotional intelligence and interpersonal competence were collected using a structured self-reporting questionnaire. During September and December 2019, data were collected from 282 nursing students in J and K cities. Data were analyzed using three-step mediated regression analysis with the SPSS WIN 21.0 programs. Self-awareness, empathy, emotional intelligence and communication ability were positively correlated with interpersonal competence of nursing students. Also, communication ability had a partial mediating effect on the relationship among self-awareness, empathy, emotion intelligence and interpersonal competence. These finding indicate that it will be more effective to education strategies that can increase self-awareness, empathy, emotional intelligence and communication ability together when developing education programs that improve interpersonal competence.

• The Journal of the Korea Contents Association
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• v.17 no.1
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• pp.402-411
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• 2017

To develop a more efficient computer-based empathy program that enables medical students to increase their empathy levels, and to test its applicability to medical students. We developed PACP (the Pain Assessment Computer Program) for measurement of medical students' levels of recognition of another's pain. An empathy questionnaire was administered to 145 medical students before and after the PACP. In the high empathy group, the scores for cognitive empathy increased significantly after completion of the PACP, while affective empathy scores showed no significant change. In contrast, in the low empathy group, both cognitive and affective empathy scores increased significantly after the PACP. The PACP effectively increased cognitive empathy for the high empathy group, and increased both cognitive and affective empathy, particularly for the low empathy group. Given the fact that existing empathy education programs are time-consuming and costly, and the demand for more efficient empathy education is high, the PACP as a useful tool can be applicable to medical students, particularly those with low empathy in order to enhance their empathic abilities within a short period of time.

• Journal of the Korea Convergence Society
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• v.10 no.7
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• pp.87-92
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• 2019

This study was to investigate the convergence relationship of self-esteem, empathy ability and interpersonal relationship ability of 351 dental hygiene students in Jeollabuk-do area. The data were analyzed using SPSS software program 22.0. In case of interpersonal relationship ability, there were significantly different means with health state(p=0.005) and major satisfaction(p=0.004). Self-esteem, empathy ability and interpersonal relationship ability was positive correlated(r=0.600, p<0.01). The factors influencing interpersonal relationship ability were self-esteem and empathy ability(p<0.001). The explanatory power of the study was 38.0%. It is necessary to develop a dental hygiene education program for improving self-esteem, empathy ability and interpersonal relationship ability.

• The Journal of the Korea Contents Association
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• v.20 no.6
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• pp.579-589
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• 2020

The purpose of this study is to understand the effects of ego-resilience, empathic ability of preliminary broadcasters on communication ability and to explore what university should do. The subjects of the study analyzed the relationship between self-resilience, empathic ability and communication ability among 333 preliminary broadcasters in the journal and broadcasting, media related departments of five universities in Busan. As a result of the research analysis, first, the preliminary broadcasters had the highest empathic ability, followed by communication ability and ego-resilience. Second, ego resilience according to the general characteristics of preliminary broadcasters was significantly different according to gender, major satisfaction, and club activities. There were significant differences according to satisfaction and club activities. Third, the correlation between ego resilience, empathic ability, and communication ability of preliminary broadcasters has a significant static correlation, and the correlation between empathic ability and communication ability is the highest. Fourth, the factors influencing communication ability were empathic ability, ego resilience, and gender. It will be meaningful as a study that the factors influencing communication ability related to preliminary broadcasters are empathic and ego resilience. Therefore, it is necessary to prepare a plan such as opening a curriculum to improve the communication ability of preliminary broadcasters.

• Journal of the Korea Convergence Society
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• v.12 no.6
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• pp.57-63
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• 2021

The purpose of the convergence study is to provide basic data for improving job satisfaction of speech and language therapists by identifying the relationship between personal characteristics, empathy ability, and job satisfaction of speech and language therapists, especially between cognitive and emotional empathy ability and job satisfaction. The subjects of the study were 111 people of speech and language therapists working in Daegu and Gyeongbuk. For data analysis, t-test, ANOVA, and correlation analysis were performed using the SPSS/PC 21.0 statistical program according to the purpose of the study. As a result of the study, the relationship between empathy ability and job satisfaction was found to be high, and there was a high correlation between cognitive and emotional empathy ability, which is a sub-factor of empathy ability, and job satisfaction. Therefore, follow-up research is needed to identify the empathy and job satisfaction about nationwide speech and language therapists for implementing various education programs and improving empathy skills in the future.

• The Journal of the Korea Contents Association
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• v.20 no.5
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• pp.367-374
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• 2020

The purpose of this study was to identify the relationship between empathy, communicative competence, and cultural competence among nursing students and investigate the factors influencing cultural competence. The subjects of the study consisted of 173 nursing students. Data were analyzed based on Pearson's correlations, and multiple regressions using the SPSS 18.0 program. The mean value of cultural competence was 3.44, showing significant positive correlations with empathy(r=.450, p<.001) and communicative competence(r=.579, p<.001) in nursing students. Empathy, communicative competence and foreign language skill accounted for 37.1% of the total variance in cultural competence among nursing students. Overall cultural competence can be improved by empathy, communicative competence enhancement program.

• Journal of Digital Convergence
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• v.16 no.3
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• pp.423-428
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• 2018

The purpose of this study is to suggest the necessity of fostering empathy through design education since elementary education in order to develop human resources required in the artificial intelligence society. First we studied the definition, necessity and the present domestic state of design education. Also studied the elements of empathy, its necessity in the age of artificial intelligence, and how children can enhance empathy. Finally, we researched cases of design and empathy education abroad. In conclusion, the Nordic countries have developed social innovations through design and high levels of empathy. Also, design education in the form of playing with the process of communication, discussion and cooperation is important. Based on this study, we hope various design education programs develop that can foster empathy.

• Journal of the Health Care and Life Science
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• v.8 no.2
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• pp.95-104
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• 2020

This study was conducted in order to examine the effects of humanistic knowledge and empathy ability on cultural competence of nursing students. A convenience sample of 250 nursing students were recruited. The average scores were 2.50 for humanistic knowledge, 3.40 for empathy ability, and 3.33 for cultural competence. Humanistic knowledge had positive correlation with cultural competence. Also, the empathy ability was positively correlated with humanistic knowledge and cultural competence. Finally, cultural competence, empathy ability and level of academic score have shown to influence cultural competence. The research founds that humanistic knowledge, empathy ability and level of academic score influenced cultural competence of nursing students. Therefore, this study provides the basic information for improving the curriculum and quality of nursing for nursing students' cultural competency enhancement.