• Title/Summary/Keyword: 고객정보시스템

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A Study on the Cognitive/Affective Personality and Experiential Factors Influencing on Smart Phone Users' Emotional Exhaustion and Education Performance (스마트폰 이용자의 정서적 소진과 학습 성과에 영향을 주는 인지·감성 성향과 사용 경험에 관한 연구)

  • Ming-Yuan Sun;Sundong Kwon;Yong-Young Kim
    • Information Systems Review
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    • v.18 no.4
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    • pp.69-88
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    • 2016
  • Nowadays, organizations have adopted Smart Work to efficiently manage tasks, such as electronic document approval, customer management, and site inspection, without spatial-temporal constraints. Smartphones, which are commonly used in Smart Work, enable individuals to perform their jobs anytime and anywhere, thus blurring the boundary between work and non-work. To solve the problem of blurred work/non-work boundaries, a construct of self-control and affective factors needs to be considered because business style is changed from command to autonomy in the Smart Work context. Moreover, employees can convey their emotions easily over smartphones. Recent marketing studies have analyzed consumers' behavior based on the combination of cognitive, affective, and behavioral components, and researchers of information systems are also interested in these factors. However, previous research has some limitations, such as not classifying factors into cognitive, affective, and behavioral as well as not covering all three factors. Therefore, we explore the roles of cognitive, affective, and behavioral components in emotional exhaustion and education performance, and conduct a survey on undergraduate and graduate students, who are the major users of smartphones. Findings show that when individuals improve their cognitive capability (self-control) and usage experience (smartphone communication and internet usage), they can decrease emotional exhaustion and increase education performance. In the role of affective capability, increasing education performance is partially accepted. These results imply that organizations should not focus on controlling the usage of smartphones but on promoting appropriate smartphone usage.

Adoption Strategy for Social Network Service in Enterprise (기업의 성공적인 SNS 도입 전략)

  • Suh, Yoon-Kyo;Kim, Ju-Wan;Cho, So-Yun
    • Information Systems Review
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    • v.13 no.3
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    • pp.1-14
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    • 2011
  • In recent years, SNS (Social Network Service) has spread globally and general corporate' utilization of SNS is gradually increasing. Accordingly, the scope of utilizing SNS is expanding not only as a simple publicity of products and services but also as a communication tool among the company members, the customer service and the product development, etc. This study is examining the related cases classified by the premier activities and the supportive activities of the private companies' viewpoints of utilizing the SNS. Based on this study results, we are proposing the strategic considerations for the private companies' SNS adoption by synthesizing the results of the analytical researches of the SNS cases that support the companies' value chain and the considerations of companies' utilization of the SNS that are proposed by the various private companies' research laboratories.

Study on the Cost Savings and Maximize Marketing Effect to Efficiency of Enterprise Messaging Service (마케팅 효과 극대화 및 비용절감 효과성에 대한 기업용 메시징서비스 효율화 연구)

  • Jang, Mun-ik;Jeong, Jae-hun;Choi, Myeong-gil
    • Journal of Digital Convergence
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    • v.14 no.10
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    • pp.311-317
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    • 2016
  • In a smart commerce market, customers are seeking customized shopping services optimized for personal tastes and customized shopping experiences based on customers' tastes. Accordingly, individually customized services are needed more than anytime now. According to this demand, companies provide messaging services to the consumer, but do not include a personalized service for each individual. The purpose of this study is to combine the techniques of personalized services with messaging services and presents system construction plan and integrated model system for corporate messaging services and thereby possible are maximizing marketing effects and analyzing effects of cost savings. Applying the operation of the integrated model is proposed and message transmission scheme through effective personalization can be applied to personalized model using the personalized information according to customers' requirements. The integrated model of personalization on this study is expected to be highly effective when combined with the search service.

A Study on the perception and improvement for the CIP of the public librarians (CIP에 대한 공공도서관 사서들의 인식과 개선방안)

  • Oh, Dong-Geun;Yeo, Ji-Sook;Park, Sang-Hoo
    • Journal of Korean Library and Information Science Society
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    • v.47 no.2
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    • pp.157-173
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    • 2016
  • This study investigates 185 public librarians' perceptions, satisfactions score and loyalty for CIP program operated by the National Library of Korea. The 172 (93.0%) librarians have perceived about the CIP, and 98(57.0%) librarians make use of the CIP at their works. They were relatively high perceptions on the service quality (3.50), satisfaction (3.71), and loyalty (3.72) for the CIP on the Likert 5-point scale. This study also tested the quality of service, satisfaction and loyalty using Structured Equation Model(SEM) models. Research findings show that CIP data quality had a statistically meaningful positive impact on user satisfaction and user satisfaction had a meaningful positive impact on loyalty.

A Study on Model for Evaluating ERP Project from Customer and Consulting Firm Perspectives using AHP (AHP를 활용한 고객사와 컨설팅사의 ERP 프로젝트 평가모형 연구)

  • Jeong, Hee-Yeon;Lee, Jonh Hearn
    • Information Systems Review
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    • v.8 no.1
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    • pp.241-263
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    • 2006
  • Since 1995 many enterprises have introduced ERP to strengthen competitive power. However, enterprises that have introduced ERP for the first time have experienced various types of problems integrating them; to this day, there are only a few enterprises that have implemented ERP successfully. The main reason for the failures of successful ERP implementing is that enterprises frequently ignore and/or don't know how to systematically evaluate the construction process of ERP and busy finishing a phase without resolving problems before going on to the next phase. This research focused on the implementation process of ERP project to evaluate the process of ERP at each phase. As a result, we propose an evaluation model of ERP project as a tool to find critical problems at each phase and improve on how to resolve the problems found at each phase. This evaluation model makes it possible to introduce ERP successfully by presenting the basis of assessment which will be used by enterprises to minimize the trial and error of construction process of ERP.

A Study on Logistics Cost Management to Using Cost Volume Profit (CVP를 이용한 물류비 관리에 관한 연구)

  • Kim Jin-Sep;Kim Ong-Soo
    • The Journal of the Korea Contents Association
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    • v.6 no.7
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    • pp.22-30
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    • 2006
  • The goal of the company and profit maximization can be achieved by creating revenue or reducing costs. What can be done by the effort of the firm itself is possible through cost-reduction rather than through revenue-creation. Under this economic situation, one of the best way for cost-reduction is to reduce cost of logistics. But logistics costs of a firm is continually increased because of the various customer-satisfaction, competition. This study considers that logistics cost management system be able to apply business practice through to used only a merit of CVP(Cost - Volume Profit) analysis method for effective decision making. To conclude, this study depicts that logistics cost management according to used a merit of CVP analysis method can provide information useful for making strategy of logistics. In short, It is reduce to more costs of logistics investment than are necessary. and, I will expect a man who charge logistics to improvement, adaptation, and application.

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A study on the Influence of Logistic Performance with Factors of Choosing the Third Party Logistics company : Focused on the Using Regulation effect of Logistics Performance (제3자물류기업 선정요인이 물류성과에 미치는 영향에 관한 연구 : 물류환경요인에 의한 조절효과를 중심으로)

  • Choi, Sang-Chon;Chung, Jung-Chae;Yeon, Je-Eun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.15 no.3
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    • pp.1506-1514
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    • 2014
  • The study is aiming to shed light on not only the influence of logistics output by choosing the third party logistics as the using of third party logistics has been increasing by the manufacturing firms also look over the effect between the factor of third party logistics' choosing and logistics performance in accordance with the changing of the logistics environment. As a result of the study, both service and fame factor among the third party logistics choosing factors have a significant impact on the logistics performance, furthermore the service factor of the logistics environment has an influence on the logistics performance by customer factor after measuring the control effect, and the fame factor has an influence on the logistics performance by both globaliztion and information system factor.

Utilization of Mobile New Media based on Video Curation (동영상 큐레이션 기반 모바일 뉴미디어의 활용)

  • Cho, Kwangmoon
    • Journal of Internet of Things and Convergence
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    • v.6 no.2
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    • pp.51-56
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    • 2020
  • In this paper, we developed a mobile new media solution that enables e-commerce shopping mall operators, band operators, and YouTube creators to create synergies in online and offline promotion by posting related video contents on the media in addition to their own videos. By providing videos in the field of the platform without directly searching for them, it is possible to provide users with a new type of marketing means that can promote their platform while providing interest and information. Prospective creators at home and abroad who produce video can upload their own video in addition to YouTube and afreeca TV, such as the open market for video, and use independent and free charging systems to manage independent customer relationship management(CRM), self-branding, and content management. It will be possible to utilize mobile-based new media equipped with a system.

A Case Study on the Application of Human Performance Technology for a Service Model Innovation (서비스모델 혁신을 위한 HPT 적용 사례연구)

  • Park, Jai-Hyoung;Nam, Jae Deog
    • Journal of Service Research and Studies
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    • v.2 no.1
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    • pp.1-11
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    • 2012
  • Until Now, Many IT Service companies in Korea have grown up by giving the useful service of Information Technology System to customer in the domestic market. But nowadays, When Information Technology becomes a Smart Technology that give convergence between some industries, Intelligence, Mobility by combining so many industry technologies, business opportunities with smart technology increase bigger than ever. In accordance with the above directions, this study introduces the result of case study in the LG CNS Companies. This case involves a story that innovate a service model by smart technology, and create educational programs to change the way of employee working by Human Performance Tehnology.

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발명하는 사람들-제50호

  • Han, Mi-Yeong
    • The Inventors News
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    • no.50
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    • pp.1-16
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    • 2006
  • '제1회 여대생 발명캠프' 성황리에 마쳐/'발명으로 풍성한 가을을 맞이하시길'/IT기업, 국내 특허 30% 이상 넘었다/레이저 프린터 특허출원, 프린터 분야 중 최다/피부 보호하는 자외선 차단제, 특허출원 꾸준히 증가/액정표시장치 관련 특허 지속적 증가/진공청소기, 첨단 기술로 혁신 꾀해/소멸특허정보, 온.오프라인 제공/발명 지도자 양성 연수, 온라인에서 이루어진다/검색율증가로 활발한 지재권 활동 기대/'2006상표-디자인 전시회'/표준기술특허로 신제품 개발 쉬워져/김광림 전 차관, 세명대 총장에 취임/영양 살린 '기능성 국수' 눈길 끌어/특허청, 포스코와 혁신 파트너십 체결/한국특허정보원, 성과 관리제 도입으로 경영 성과 극대화/특허청, 상반기 미국 국제특허출원 심사 1백18건 유치/중소기업 48%, 고액 기술이전비 '지불 가능'/특허청, 고객눈높이 맞춘 민원서비스 제공/모범명세서 첨부제도로 특허 받기 쉬워져/'여성 발명인의 축제' 개최/'제5회 전국 대학발명 경진대회'/'미스터 차우' 둘러싼 상표권 분쟁 치열/외환은행, 외국인 근로자 해외송금서비스 특허 획득/재난 방지 시스템 구축 핵심기술, 특허출원 증가/비밀디자인 청구기간 확대/이젠, 여름용품 정리할 때/역사 속의 발명품/하루 10분 발명교실/특허Q&A/한경희 (주)한경희 생활과학 대표이사/특허청, 수해복구에 두 팔 걷고 나서/무선환경에서의 저작권보호 관련 외국인출원 급증/아이디어 착상 및 발명 기법/다림질 편하게 하는 요령 10가지/발명을 통한 사업화, 시대의 흐름과 인간의 마음을 담아야/스텐서의 전자레인지/3차원 구조물 만들수 있는 나노종이 개발/애플, 크리에이티브에 1억불 지급/흰 우유에 꽂으면 딸기맛 나는 '퍼니스토로우'/한올제약, 씹는 비만 치료제 특허 취득/음성군, 기술로 복숭아 털 알레르기 잡았다/향기로 소비자 마음을 사로잡는다/'독일 국제 아이디어.발명.신제품 전시회'/한국여성발명협회 회원사 발명품 가이드/코네쥬얼리, 우선심사 통해 특허등록/

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