• Journal of Digital Convergence
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• v.18 no.5
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• pp.497-504
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• 2020

This study aims to examine the effects of emotional labor on burnout and to verify the mediative effect of job stress between emotional labor and burnout for educational welfare workers. To achieve these purpose, a survey was conducted on all 117 educational welfare workers working at elementary, middle and high schools in Gyoenggido. And then the results were analyzed by hierarchical regression and sobel test using SPSS 21.0 version. The results of study were as follow. First, emotional labor positively effects on burnout and job stress. Second, there is a mediative effect of job stress between emotional labor and burnout. Based on these results, practical implications were proposed to prevent and relieve burnout of educational welfare workers in terms of emotional labor and job stress.

• Journal of radiological science and technology
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• v.39 no.4
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• pp.669-681
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• 2016

This study collected data from 467 nursery teachers and it aimed to investigate the association between mental health and emotional dissonance and job burnout of the day care nursery teachers. Measurement tool was developed, most of the questions having 5-point scale. The data were analyzed structural equation model with the statistical package IBM SPSS 23 and AMOS 21 with 5% percent of significance level. Main results are as follows. First, it was found that emotional dissonance of nursery teachers working in day care centers showed significant effect on the mental health such factors as job-stress (relationships with children and parents and work overload). Second, emotional dissonance were found to have a significant effect on job burnout, too. Third, job burnout had a significant effect on the mental health, job stress and psychological wellbeing. Fourth, job burnout was found to mediate partially on mental health and emotional dissonance. These findings suggest the importance of mental health promotion programs for child care teachers working in the day care centers.

• Journal of Digital Convergence
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• v.13 no.10
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• pp.415-424
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• 2015

This study was done to identify the influence of emotional labor, job stress and burnout on somatization of nurses live in convergence era. The participants were 387 nurses in D hospital. The average mean score for emotional labor was 3.25, occupational stress was 3.60, burnout was 3.10, and somatization was 2.18. For relations with general characteristics, there was a statistically significant difference in somatization according to age, marital status, educational level, work unit, total clinical career, present department career, position, monthly salary, shift and job satisfaction. Somatization was found to be in a significant positive correlation with emotional labor, occupational stress and burnout. As a result, factor influencing somatization was burnout. This predictor accounted for 29.6% of variance in somatization. The findings of this study showed that burnout was major influencing factor on somatization of nurses. Therefore, it is necessary to develop strategies that can reduce somatization by controlling burnout.

• Journal of Digital Convergence
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• v.19 no.2
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• pp.289-297
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• 2021

The purpose of this study is to investigate the effect of emotional Labor and positive psychological capital on burnout in general hospital nurses. Participants were 157 nurses working at F General Hospital in C City, Gyeongsangnam Province and data were collected from February 8 to 22, 2019. Data were analyzed by t-test, one-way ANOVA, Pearson's correlation, multiple regression analysis using SPSS Win 23.0. Burnout was positively correlated with emotional labor (r=.531, p<.001), whereas a negative correlation was observed with positive psychological capital (r=-.391, p<.001). Factors influencing burnout included emotional labor (β=.47, p<.001), positive psychological capital (β=-.28, p<.001), with 34.9% explanatory power (F=42.78, p<.001). This result may be useful in developing new strategies for reducing burnout. Further research is needed to identify other factors affecting the burnout of general hospital nurses.

• Industry Promotion Research
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• v.8 no.3
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• pp.111-123
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• 2023

The purpose of this study is to examine the structural relationship and confirm the effect of labor as a civil servant in charge of civil affairs how excessive social support and delayed tension affect psychological exhaustion. The results are as follow. First, as a result of analyzing the structural relationship between Emotional Labor, social support, perceived stress, and psychological exhaustion of Civil Affairs Officials, Emotional Labor of civil Civil Affairs Officials has a positive effect on social support, perceived stress, and psychological exhaustion. Social support had a significant negative effect on psychological exhaustion. Perceived stress was found to have a positive effect on psychological exhaustion. Second, as a result of soldering the labor effect of social support and involved tension in the relationship between labor and psychological burnout of public officials in charge of financial resources, a partial mediating effect was confirmed.The object should be used to first respond to and show the reinforcement of social support and the reduction of painted pressure, identified as labor variables, before farmers appear.

• 한국체육학회지인문사회과학편
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• v.58 no.1
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• pp.187-201
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• 2019

This study aims to analyze the relationship among emotional labor, Job burnout, and organizational citizenship behavior(OCB) of yoga instructors. Especially, we focused on the mediating effect of job burnout between emotional labor and OCB. A total of 250 questionnaires were distributed and 221 were returned for final analysis. In order to verify the hypothesis, structural equation modeling was conducted using AMOS 23.0. The results of this study were as follows: First, surface acting had a positive effect on job burnout, but deep acting had no significant effect on job burnout. Second, job burnout had a negative effect on OCB. Third, Surface acting had no effect on OCB, but deep acting had a positive effect on OCB. Last, the relationship between surface acting and OCB was perfectly mediated by job burnout, however there was no mediating effect of job burnout between deep acting and OCB.

• Journal of the Korean Society of Food Science and Nutrition
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• v.44 no.4
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• pp.610-618
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• 2015

The purpose of this study was to analyze differences in emotional labor strategies, burnout, and work engagement according to general characteristics of school foodservice employees as well as verify differential effects of two emotional labor strategies on burnout and work engagement. Our survey was administered to 400 school foodservice employees in Gyeongbuk from March 3 to April 25, 2014. A total of 358 completed questionnaires were returned, and 350 questionnaires were used for final analysis. For verification of mean differences, the mean scores for surface acting, deep acting, burnout, and work engagement were shown to be 2.38/5.00, 3.46, 2.67, and 3.41, respectively. The mean surface acting was significantly different according to cooking certification (P<0.001), turnover number (P<0.001), salary (P<0.001), and school level (P<0.01). The mean deep acting was significantly different according to educational background (P<0.001), cooking certification (P<0.001), employment status (P<0.001), salary (P<0.001), school level (P<0.01), and meal service time (P<0.05). The mean burnout was significantly different according to educational background (P<0.01), cooking certification (P<0.05), employment status (P<0.001), school level (P<0.001), and meal service time (P<0.001). The mean work engagement was significantly different according to cooking certification (P<0.001), employment satus (P<0.001), salary (P<0.001), school level (P<0.01), and meal service time (P<0.05). Verification of causal models found that surface acting and deep acting increased burnout and deep acting, respectively (research model). Additionally, surface acting did not influence work engagement, and deep acting did not influence burnout (alternative models). In other words, we identified that emotional labor strategies have differential influences on burnout and work engagement. Finally, implications and limitations of this study are discussed.

• Korean Journal of Social Welfare Studies
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• v.48 no.4
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• pp.187-219
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• 2017

The purpose of this study was to examine the relationship among potential job-related risks, emotional dissonance, and job turnover intention of caregivers at the long-term care facilities in South Korea, and to explore the potential mediator role of burnout in this association. For the study, survey data of 434 caregivers at long-term care facilities were collected and analyzed using structural equation modeling method. The results showed that high level of caregivers'perception of the potential job-related risks led to increased burnout and turnover intention of caregivers. Second, caregivers'burnout partially mediated the effect of the potential job-related risks on turnover intention. Third, the more caregivers experience emotional dissonance, the higher the possibility of caregivers'burnout. On the other hand, emotional dissonance of caregivers did not give significant direct impact on turnover intention. Burnout fully mediated the relationship between emotional dissonance and turnover intention of caregivers. Lastly, the more caregivers experience burnout, the higher possibility of turnover intention. Based on the results, researchers suggested possible intervention methods as well as preventive measures to reduce the turnover of caregivers at long-term care facilities.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.6
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• pp.3524-3533
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• 2014

The purpose of this study was to verify the differential influences of two emotional labor strategies on perceived CSS and burnout, and the mediating role of perceived CSS between emotional labor and burnout. The data was collected using self-reported questionnaires. A total of 568 hotel service employees who worked in various service jobs, participated in this study. The result indicated that surface acting had a positive influence on perceived CSS and burnout, and perceived CSS performed a mediating role between surface acting and burnout. In addition, deep acting had a negative effect on burnout but no effect on perceived CSS. As a result, deep acting reduced burnout without increasing perceived CSS, unlike surface acting. These results suggest that the two emotional labor strategies need to be treated differently. Finally, the implications and limitations of this study were discussed.

• The Journal of the Korea Contents Association
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• v.16 no.10
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• pp.226-234
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• 2016

This study aimed to research the effects of emotional labor of contingent workers in foodservice industry on job burnout, job satisfaction and turnover intention, and to achieve the purpose that it was needed to analyze the factors of emotional labor to research the effect of emotional labor on job burnout, and to research the effect of job burnout on job satisfaction and turnover intention. Data were collected from foodservice restaurants located in southern Gyeonggi province by face-to-face interview. The questionnaire was distributed of the 300 copies and used 271 in the analysis. The results are as followed; First, the factors of emotional labor were surface acting and deep acting. Second, surface acting had positive significant influence on job burnout. Third, deep acting had negative significant influence on job burnout. Four, job burnout had negative significant influence on job satisfaction and job burnout had positive significant influence on turnover intention. This research requires many studies about deep acting of contingent workers in foodservice industry.