A feedback echo is a structured restatement of the user's query and informs the user what the system intends to do for the query. This provides backtracking of the user's query so that the user knows how the system has interpreted the query. This study scrutinizes whether the feedback echo, as currently available in the INTELLECT commercial system, can improve the performance of a casual user using a restricted natural language database interface. This study concludes that the particular type of feedback echo available in this commercial system was not effective in terms of overall performance for casual users. It is worth mentioning, however, that the feedback echo was effective for the specific type of error: using wrong conditions for data retrieval.

Computer aided process planning(CAPP) is a key for implementing CIM. It is bridge between CAD and CAM and translates the design information into manufacturing instructions. Generally, manufacturing is an area where intelligent systems will not be able to rely on methods requiring formalized knowledge. Manufacturing lacks a body of knowledge that is specific, formalized, and rigorous, and which can be coded as rules or procedures. Thus expertise in manufacturing is developed over a period of many years. Case-based reasoning(CBR) offers a new approach for developing intelligent system. In the case-based approach the problem solving experience of the experts is encoded in the form of cases. CBR's retrieval process can be divided to two step. The first step is matching step, and the second step is selection step. For selecting base case, new preference heuristics were introduced using similarity concept. Similarity concept has three has three dimensions, i.e. entity similarity, structural similarity, and goal similarity. In this paper, bolt's process planning was selected an application domain. Following the test result, the new preference heuristics were approved as a useful procedure in CAPP.

This paper determines the interactive effects of information technologies(IT) on corporate performances. IT was measured inclusively in terms of technology level, information level, functional level, and management level. Corporate performances were composed of the effectiveness of IT and the financial performance of a corporation. The effectiveness of IT was measured in terms of satisfaction with the support of IT department and with output information, whereas financial performance of corporation was measured in terms of market growth and profitability. Theoretical and empirical analyses lead to the followings. In the theoretical aspect, IT in a corporation needs to be measured broadly. And a study of IT related to corporate performance needs to use either a conversion effectiveness model or an intermediate effect model rather than a direct effect model. In the empirical aspect, the effectiveness of IT within an organization improves with some of the interactive effect of ITs including technology level, information level, functional level, and management level. So do some of the financial performances of a corporation.

Identifying benefit from IT spending is of great concern to most firms in today's competing world. Cost-benefit analysis of IT spending can be conducted when firms have systematic management process of IT spending and the supporting data. This paper examined Korean firm's management process of IT spending, and proposes the best practice. Management process of IT spending and the definition of IT expense and investment were proposed based on the best practice. A proposition that "IT expenses and investments need to be distinguished to manage IT spending effectively' was proposed. Hypotheses were generated and tested with empirical data. Statistical analyses show that ratios of IT investment to IT expense were significantly different during the study period. The results of the study imply that firms can acquire useful information by distinguishing IT expense and investment in the management process of IT spending.

industry each which are using a kind of EDI, supplier-oriented Electronic Data Interchange(SOEDI) to procure materials, equipment and supplies more effectively. The major objective of this study are to determine the basic nature of the impact of SOEDI on the structure and procedure in purchasing. The other is to identify the variables or determinants which influence the benefits which can be experienced in purchasing organizations. This study was conducted through interviewing of organizations which are currently active in the use of EDI. Samples of 107 purchasing organizations were collected. Some key findings of this study are ; 1) There were remarkable differences on influencing level and relationship of determinants which influence the benefits of purchasing organizations. There was the most remarkable one in trading industry. 2) The more suppliers, the more benefits. The transaction rate with suppliers who are affiliated with EDI is low as a whole but suppliers who are affiliated with EDI can be a critical factor on selection of buyers. 3) Procedure related to purchasing order was mainly changed. There is a development on signature but still exists. 4) The number of employees were reduced a little bit.

Electronic Data Interchange (EDI) is an important part of interorganizational electronic commerce due to the strategic impact derived from its use. In order to ensure successful implementation of EDI, EDI controls must first be developed. Because they are implemented in an environmental context, the characteristics of organizational environments have a significant impact on EDI controls. The control strategy for the EDI system - formal, informal, and automated controls - should fit certain organizational environments. A research model has been developed to depict the moderating effects of six environmental variables including industry, organizational, and task characteristics on the relationships between controls and implementation. It is shown empirically that the relationships between EDI controls and implementation are indeed affected by these factors. The results can help management design formal, informal, and automated controls in view of their own environmental contexts.

Common system deployment is one of the global information systems strategies of a multinational corporation for large-scale development that can provide economies of scale and optimal use of scarce technical expertise. But while the same (headquarter) team implements the same system, the resulting efficiencies of those projects differ widely among the subsidiaries. This paper focuses on the differences between the efficiencies of these implementation projects. Eight prepropositions about the factors causing the differences have been developed from the previous research. These prepropositions are explored through a case study on the twelve overseas subsidiaries of a multinational electronic corporation headquartered in Korea. We found that three factors(autonomy of subsidiary, complexity of task, experience level of users) have strong relevant relationships and two factors(level of subsidiary country, level of process formality) have partial relevant relationships with the implementation outcome.

With the increase of using internet in business, the gathering of customer information with real time process is emphasized more and more. This paper summarized the several characteristics of internet survey as a tool of gathering information of customer, and did empirical test for the effect of the design of cyber shopping mall on the customer's buying decision using internet survey. The survey result shows that the customer's buying decision in cyber shopping mall is affected by design factors such as multimedia and consistent framework of homepage. The survey also shows that as the intention of using cyber shopping mall is high, the more preference for navigation aid, and as the internet experience is long, the less preference for the animation and too much using of graphics.

The objective of this study is to investigate the effects of different meeting modes and task types on the outcomes of group decision making. The hypotheses postulate the potential effects of different meeting modes on appropriation process; different meeting modes on group outcomes; and the appropriation process on group outcomes. A laboratory experiment was conducted. A GSS was developed using Lotus Notes for this experiment. The results provide partial support for the hypotheses derived from the theoretical model. The interaction effects between meeting modes and tasks are not always observed in the analyses. However, groups using a face-to-face meeting mode in negotiation task reach significantly higher levels of perceived outcome quality, of satisfaction with the outcome, and of satisfaction with the process than groups using a dispersed-synchronous meeting mode. It suggests that a face-to-face meeting mode can enhance the effectiveness of groups working on a negotiation task such as stakeholder analysis. Furthermore, the manner in which groups appropriate the technology significantly influence the group performance. The results support the validity and usefulness of the IRT and the AST as a GSS research framework.