• Journal of Korean Society for Quality Management
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• v.44 no.4
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• pp.845-853
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• 2016

Purpose: This research is to find the general and somewhat prevailing problems in quality circle papers. Many quality circles try to benchmark awarded papers even though they may have common problems. By pointing out popular problems in papers, many quality circles hopefully could be guided to the right direction in working out improvement actions. Methods: Many papers awarded in national quality circle conferences are deeply analyzed to figure out common problems. 69 recent papers are analyzed step by step and the most important and frequently occurring problems in each step are indicated. Results: Many prevailing problems are found in each step of QC stories. Especially finding themes, Grasping status quo, Cause analysis, Setting targets, Development of and Implementing counter attacks are the most common areas that have problems. Conclusion: Some problems are already too popular to be recognized as problems. In this paper those problems are logically criticized and thereby right directions for future quality circle activities are proposed.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2007.11a
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• pp.213-218
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• 2007

Domestic by opening of world construction market with recent FTA should be achieved systematic action that of exoteric surrounding construction environment to inculcate this because consciousness structure unpreparedness of legation fields about quality is expose for hindrance factor for QI in construction spot by quality and organization management official important thing for building company's QI because conquest is possible through QI of construction to possess government official and international competitiveness of customer satisfaction by offering consumer building of change and good quality rapidly, organization's CEO determination must become side improvement the formation government official enemy, and when inspect by each process, responsible persons participate cooperation enterprise space-time. To improve this because complete charge department for quality control appears that organization management need complete charge department being expose by greatly unprepared misgovernment in heavy hydrogen building company, expense that CEO under direct control histiocyte modeling air with AHP analysis is economical will be cost, but is construed can bring excellent effect in operation management side of quality and organization such as cost-cutting effect in maintenance side and I should do so that can occupy competitive power high position with tissue at active quality complete charge deputy.

• Journal of Korean Society for Quality Management
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• v.43 no.4
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• pp.499-510
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• 2015

Purpose: This paper treats the improvement of the quality and reliability of military weapon systems based on the maintenance data. Methods: The proposed method of the data integration and refinement are used to obtain the component reliability information and to find the frequently failed components based on the Pareto analysis. Based on the reliability information and the number of failed component frequencies, the target components of quality improvement are determined and improved by multiple methods such as engineering changes, special meetings, additional training and revising maintenance manuals. Results: Based on the proposed process, we find some components which need to be improved in order to enhance the quality and reliability. Conclusion: A process is developed for improving the quality and reliability of weapon systems. This process will be adopted by various weapon systems to enhance the quality and reliability, as well as reduce military spending.

• Journal of the Korea Society of Computer and Information
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• v.8 no.1
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• pp.149-155
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• 2003

The purpose of this study is to analyze the degree of product's qualify improvement by the effectiveness which is identified as worker's mindset improvement, a management ability improvement and quality system's establishment in the existing papers as well as the construction of a quality assurance system by acquiring the ISO 9000 series certification. In order to identify the product's quality improvement, the analysis of Garvin's eight dimensions of quality characteristics as well as the analysis a design quality improvement, a manufacturing quality improvement, a service quality improvement are conducted through this study.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.373-378
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• 2001

In order to analyze the problems and improvement methods in the quality management of domestic apartment construction projects, this study derived the four barrier factors through relevant literature survey and interviews with construction practitioners. Among these four factors, which are 1) policies and regulations, 2) technologies, 3) human and organization, and 4) other miscellaneous aspects, the human and organization factor is the main focus of this survey and it was decomposed into perception, management system, education, and system on quality management according to the Taguchi's S/N theory to survey existing problems and suggest improvement methods for them. The survey on the quality perception showed that all the members need to cooperate actively, and CEO and chief construction managers should recognize the quality as the highest priority and act by themselves accordingly. The survey on the quality management showed that they need to reform their business process to reduce redundant tasks and miscommunications among participants. Quality education should be provided in a way that people at different management level can be educated differently with close relation to their practices. Quality systems should help corrective actions against quality problems at construction fields. Also with clear quality management implantation polices and objectives, the quality system should be established in order to support better communication among project stakeholders.

• International Journal of Advanced Culture Technology
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• v.9 no.4
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• pp.213-218
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• 2021

In order to improve the quality of social services, developed countries overseas have introduced authorization or permit system to primary filtering when entering the market that provides social services. However, in Korea, a quality evaluation system for social service quality management has been introduced and implemented, but no significant effect has been achieved so far. Therefore, the purpose of this study is to investigate the relationship between service quality, service satisfaction, and repurchase intention, which are important variables to measure social service quality improvement, and to use it for service quality management. As a result of this study, service quality, service satisfaction, and repurchase intention are important factors for service quality improvement. It is necessary to secure a service provider of and continuous user selection and service quality management are also important.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.6
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• pp.55-67
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• 2018

The Korean defence industry has grown rapidly since the 1970s. In 2015, it generated more than 168 billion won in economic revenue, and exports exceeded 3.6 billion won. With the development of the defense industry, the level of the quality management system for major contractors has improved substantially, but there are many areas of the quality management system that still need improvement for small subcontractors. Therefore, in this paper, we develop a methodology to improve the quality management system for small subcontractors. Based on 101 collected cases, this methodology results in generally improved effects and generally improved methods. By applying the Russian Theory of Inventive Problem Solving (TRIZ) concept of a contradiction matrix, three improvement matrices are derived. A developed improvement matrix is the main support tool of this methodology. This methodology consists of four tasks and eight subtasks, and it can be used as a support tool for creative problem solving by the quality assurance department and the quality assurance manager for small subcontractors.

• Journal of Korean Society for Quality Management
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• v.34 no.1
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• pp.54-72
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• 2006

In recent years, the widespread application of quality management and measurement reliability has put increasing emphasis on procedures for periodic instrument calibration. By optimizing calibration intervals, unnecessary calibrations can be minimized, thereby reducing costs. Moreover, optimizing intervals will improve compliance with regulatory directives while ensuring maximal compliance with reliability targets. In this paper, we present Calibration Interval Analysis Program developed using several establishment methodologies of calibration interval for measurement quality and reliability improvement. Also, we perform calibration interval analysis for some measurement instruments and analyse its results.

• Quality Improvement in Health Care
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• v.4 no.2
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• pp.230-240
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• 1997

Background : Hypercholesterolemia is a major independent risk factor of coronary heart disease. Practice guidelines for management of hypercholesterolemia had been made in several developed countries. This study was undertaken to assess the effect of practice guideline reminders and flow-sheets to improve the quality of management of hypercholesterolemia. Methods: Practice guideline reminders and flow-sheets based on National Cholesterol Education Program Adult Treatment Panel II guidelines, were placed on the office desks of outpatient department of family medicine at the Asan Medical Center. Before this intervention, we educated the doctors to use these reminders and flow-sheets. The charts of all patients who had cholesterol levels greater than or equal to 240 mg/dl during 4 months before and after introduction of reminders and flow-sheets, were reviewed retrospectively. We compared the performances of physicians about management of hypercholesterolemia between pre-intervention period and post-intervention period. Results: The detection rate of hypercholesterolemia in post-intervention period was increased to 83.2% compared by 71.5% in pre-intervention period. Risk factor analysis for coronary heart disease increased significantly from 16.9% to 68.7%. Adequacy of management was 19.2% in pre-intervention period and 78.0% in post-intervention period. It showed statistically significant improvement in management of hypercholesterolemia. Conclusion : This study suggested that practice guideline reminders and flow-sheets were the effective methods in improving the quality in management of hypercholesterolemia.

• Journal of Korean Society for Quality Management
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• v.44 no.4
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• pp.813-831
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• 2016

Purpose: The purpose of this study is to assess the service quality attributes of Korean airlines service for Chinese passengers and suggest revised model to count potential improvement. Methods: Using the Kano and Timko models based on survey questionnaire to classify the quality attributes and to calculate the customer satisfaction index for each service attributes. And the revised potential customers satisfaction index(R-PCSI) are used to access the improvement possibilities by Kano model's attributes. Results: The attributes by Kano model, the relative importance, and the priorities for improvement for 30 airline service quality characteristics are identified. The most important item for improvement is 'Loses and delays compensations service'. Conclusion: According to the PCSI calculation results, this paper can help for Korean Airlines to improve customer satisfaction for Chinese passengers. And R-PCSI model suggested by this paper can be used for other service quality analysis.