Purpose - Owing to economic development and rapid globalization, the number of people traveling abroad has increased dramatically in recent years. For instance, according to data from World Tourism Organization, approximately 1,724 million tourists traveled abroad in 2016. This phenomenon has resulted in a change for domestic markets, as they no longer serve only domestic customers but also serve foreign customers as well. Therefore, intercultural service encounters between services providers and customers from diverse cultural backgrounds are becoming more frequent. Especially in the field of retailing, salesperson's customer oriented selling behavior is particularly important for the successful interactions. However, it is hard to find some factors that can improve salesperson's customer oriented selling behavior in intercultural sales encounters. Research design, data, and methodology - A quantitative survey methodology was utilized to collect data on 312 salespeople at duty-free shops located on Jeju Island, Korea. As a tourism-based region, Jeju Island has attracted a large number of foreign tourists since being designated as an international free city in 2002. Owing to this phenomenon, intercultural sales encounters between salespersons and customers from different cultures have become commonplace. Compared to other salespeople, salespeople working in duty-free shops have more frequent intercultural interactions, as over 90% of their total customers are from foreign countries. Additionally, regular professional training programs for salespeople help cultivate cultural intelligence. Data analysis was conducted using SPSS 20. Results - This paper explores the role of empathy and cultural intelligence in intercultural sales encounters using a theoretical model incorporating the causal relationships between empathy(cognitive empathy and emotional empathy) and customer oriented selling behavior, as well as the moderating effects of cultural intelligence in these relationships. Conclusions - This study is almost the first to explore the influence of empathy and cultural intelligence in intercultural sales encounters. Thus, this study provides a meaningful contribution to the application of empathy and cultural intelligence in the retailing field and will draw the attention of personal distribution practicers and researchers to the importance of empathy and cultural intelligence. Additionally, this study has useful managerial implications for employee selection, training, and development in retailing firms engaged in intercultural sales encounters.
The clinical practice program for home care nurses was implemented in June 1994, to help to set up a hospital-based home care system in the Kwangju City area as a collaborative work between the Department of Orthopedic Surgery at Chunnam University Hospital and Chunnam University School of Nursing. Under the developed clinical practice strategy, the eight week training was given to five licensed home care nurses who had completed Part I and II of the home health care nursing practicum from June 1994. The purpose of this descriptive evaluation study was to identify the effectiveness of the clinical practice program for home care nurses specialized in the area of patient care for people with musculoskeletal function impairment. As a method in data analysis, data triangulation was used in the five home care nurse case evaluations. The variety of data analyzed include confidence score by home care nurse self-evaluation, patient and family member satisfaction scores, and competency score by preceptor evaluation. The study findings revealed that an increase rate in nursing performance didrate necessarily coincide with an increase not in competency score and also, not with the patient /family member satisfaction scores. And an order derived from the clinical performance scores of five home care nurses corresponded to those from three measurements-competency score, patient satisfaction score, and family member satisfaction score. However, it differed from the order associated with the confidence score. Consistency derived from the three objective evaluation methods may lead to the possibility that the level of competency measured by educator can be further explained by the levels of patient/family member satisfaction. The salient finding of this study was that, in case of nurse A who have had little clinical experience in the orthopedic patient care, there was a significant increase in the level of confidence and competency in subscale of professional skill with the home care clinical practice. Therefore, the effect of the clinical practice program would be successful for nurses who have had little experience in the area of specialization. The study results suggest that there might be some time difference in the development of cognitive sense (confidence) in performance and actual clinical performance (competency). In future research, relationships between the confidence and competency score, and between the confidence score and the patient satisfaction score should to be measured in different time frame to achieve a better explanation power of the study outcome.
Journal of the Korean Crystal Growth and Crystal Technology
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v.33
no.1
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pp.22-30
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2023
Currently, almost all product development in the jewelry industry utilizes 3D CAD and 3D printing. In this situation, 3D CAD modeling and 3D printing ability units in colleges, Tomorrow Learning Card Education, and Course Evaluation-type jewelry design related education are conducted with developed curriculum based on the standards for training standards, training hours, training equipment, and practice materials presented by NCS. Accordingly, this study analyzes 3D CAD modeling and 3D printing training facilities, training hours, training equipment, etc into three categories of NCS precious metal processing and jewelry design, and studies the development of educational systems such as 3D CAD/3D printing curriculum and various environments that meet these standards. Education using this 3D CAD/3D printing education system will enable us to continuously supply professional talent with practical skills not only in the jewelry industry but also in the entire 3D CAD/3D printing manufacturing industry, which is called as one of the pillars of the 4th Industry. The quality of employment of trainees receiving education and the long-term retention rate after employed can also have a positive effect. In addition, excellent educational performance will help improve the recruitment rate of new students in jewelry jobs or manufacturing-related departments, which are difficult to recruit new students in recent years.
Park, Mi Jeong;Lim, Yunjin;Kwon, Yoojin;Lee, Kwangjae
Journal of Korean Home Economics Education Association
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v.32
no.1
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pp.15-34
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2020
The purpose of this study was to examine the secondary school technology and home economics teachers' perception of the school curriculum organization and high school credit system. For this purpose, the questionnaire data of 345 secondary technology and home economics teachers nationwide were analyzed through descriptive statistics, t-test, and F-test with SPSS 24. The research results were as follows. First, technology and home economics teachers recognized that current schools lacked the time to organize technology and home economics curriculum (61.1%) and the number of teachers (53%). Most of them have participated (62.0%) and were very willing to participate in the school curriculum organization (4.47, 89.9%). Second, technology and home economics teachers were aware of the high school credit system more than the average (3.34), and more negative (52.8%) than positive (37.7%). As a positive influence, students recognized career choices (3.88) and deepened professional content in their major fields (3.81). On the other hand, the negative impact was the decrease in choice due to non-entry subjects (3.90) and the difficulty in moving teachers to school (3.57). Third, in order to stably respond to the introduction of high school credit system, technology and home economics teachers recognized the importance of coordinating career elective courses (4.51), developing and disseminating teaching and learning materials for elective courses (4.46), separating technology and home economics (4.45), and providing training on evaluation methods and applications (4.44). This study would be useful to provide the basic information and data for the future development of technology and home economics curriculum at the national level based on high school credit system.
Journal of the Korea Academia-Industrial cooperation Society
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v.10
no.10
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pp.2966-2973
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2009
In this article, I propose effective strategies for improving the Predictive Health Care. The results of qualitative study on health information show the following order from the highest score: whether health information is scientifically sound ($3.7\pm0.5$), whether people can easily understand health information ($3.6\pm0.5$), and whether health information reflects the public'sconcerns (($3.5\pm0.5$), and whether health information includes enough information to satisfy the public ($2.9\pm0.6$). The most pressing reforms for the effective Predictive Health Care areto provide enough health information and regularly collection of information because the Predictive Health Care has not provided enough information, authoritative information has rarely been offered, and methodological limitations on producing and applying predictive information have not been addressed. Although the Predictive Health Care provides online services like web-based epidemic reporting system, it needs to extend services from the epidemic information to general health information because of lack of promoting the Predictive Health Care and of credibility of information offered so far. Lastly, the Predictive Health Care needs to strengthen efforts to collect information, form common grounds between information and the public's concerns, clarify classification system of information, and offer an easy way for the public to use information.
The free semester system, introduced on a trial basis in 2013, has been fully implemented in all middle schools since 2016. The free semester system for middle school students is divided into subject activities and free semester activities with the purpose of students' dream and career exploration. While the activities of various vocational groups linked to subjects during the free semester are discussed, studies on the industrial security career education in middle schools are hard to find. In addition, the career sites that provide diverse information on career path for teachers, students and parents with support from the Ministry of Education have not established any program regarding industrial security. This study aims to look at the status of career education by the analysis of keywords for industrial security in the career experience network currently operated by the Ministry of Education and in-depth interview with career education teachers, students and parents, and industrial security experts. Based on such analysis, this study attempts to figure out a comprehensive understanding of the free semester system and to explore strategies for promoting industrial security education. The results of this study found that the activation plan for industrial security education requires the industry security education through career network, development of industrial security education program, training and placement of professional industrial security lecturer, and establishment of support systems for experience in industrial security.
The purpose of this study was to confirm how the students have responded to their class according to STEB (science teaching efficacy belief) of secondary science teacher in astronomy classes. Middle school teachers in charge of 'The Solar System' and 'The Exosphere and Space Development' in the 2009 Revision Science Curriculum content system is selected as an object of study through random sampling method. Twenty-nine teachers were taken STEB questionnaire and asked to make it out. Twenty-seven completed a questionnaire of them is selected for this study. In addition, the top and bottom 5% selected through frequency analysis with the total score from the questionnaire were regarded as high and low STEB teachers. For data collection, this study was used methods such as semi-structured interviews, recording, participant observation. The results were as follows: First, science teachers of high STEB had a high accessibility about excellent professional knowledge and content of the curriculum relating to astronomical field. Second, high STEB teachers were prepared by the appropriate teaching strategies adequate to student-centered learning, whereas the low STEB teachers totally have had teacher-centered learning. Third, high STEB teachers had been provided as the idea that you can take advantage of a variety of instruments, as well as scientific knowledge through the Astronomical Society. Therefore, confidence in astronomical class and teaching strategies through content of the curriculum were very important variables to predict the STEB as well as astronomy-related class activities such as astronomical observations.
In the 21st century, there will be a robot revolution. Only several years ago, industrial robots were the mainstream in the robot market; however, diverse type of robots are currently entering into our daily lives for various purposes, and the robot that thinks and behaves very similarly to human will appear in the near future. However, there is a critical view about the robot period. This means that the robot revolution will change even the framework of our entire society and human life style, and it is necessary to have robot education. It is necessary to start robot education in the elementary school curriculum with a view to enhancing interest in basic science and scientific technology and cultivating creative talents who may adapt themselves to a robotic society. However, there is no systematic robot curriculum owing to insufficient perception of the need of robot education and the educational utilization of robots. Under these circumstances, robot education is largely dependent on education for students with special talents and aptitudes run by private organizations. This paper conducted the following research in order to develop a robot curriculum in education for the gifted elementary students of computer science. First, the paper identified problems by analyzing the robot curriculum from a micro perspective after selecting three organizations that are relatively well perceived out of private organizations that operate robot education for the gifted elementary students of computer science. Second, the paper developed a robot curriculum in education for the gifted elementary students of computer science based on the framework of a robot curriculum run by private sector. Third, the validity of the robot curriculum developed in this paper was verified by a professional group comprising mainly persons in charge of robot curriculum development at private sector and lecturers for robot education for the gifted elementary students of computer science.
The Journal of Korean Association of Computer Education
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v.21
no.2
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pp.31-40
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2018
The purpose of this study is to analyze the perception of elementary and secondary parents on 'Informatics' education to solve the various social problems that can occur due to the application of mandatory 'Informatics' subject and find the stable public education settlement plans. For this purpose, we conducted and analysis of questionnaire survey on 'Informatics' education for parents of elementary and secondary students who participating the SW education camp in K university. The major results of this study are as follows. Firstly, both of elementary and secondary parents show high interest in the SW education policy of the government, but they are showing distrust about the timeliness of the actual SW education policy and the support of elementary and secondary education. Secondly, both of the elementary and secondary parents showed high awareness of the necessity and importance of 'Informatics' education and they recognized that 'Informatics' education should be done in high school. Thirdly, parents of elementary and secondary school students perceive that there is not enough time for 'Informatics' education and both of elementary and secondary parents to secure teachers with professional competence as a leading factor for stable settlement of 'Informatics' education in public education field. In this study, we suggested the stable settlement plans in public education field based on the analysis results.
The Journal of the Convergence on Culture Technology
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v.8
no.3
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pp.427-434
/
2022
This study aims to develop design elements for cultural convergence between rehabilitation for individuals with developmental disabilities and lifelong education for individuals with disabilities, which is a key area in the practical support system for independent life support for individuals with developmental disabilities. As for the research method, a procedure for conducting FGI by forming two teams for professors majoring in special education and rehabilitation science was formed. The research was presented in three upper categories (universal cultural convergence elements, field-centered cultural convergence elements, and policy-centered cultural convergence elements) that should be designed for cultural convergence between rehabilitation for individuals with developmental disabilities and lifelong education for individuals with disabilities. In addition, subcategories were specifically composed for each upper category. First, as a universal cultural element, "open creative convergence" was presented in principle, which can be explained as a principle of exploring and practicing the validity of convergence between related fields for rehabilitation for individuals with developmental disabilities and lifelong education for individuals with disabilities. Second, field-centered cultural factors included development of joint practice model between fields of rehabilitation science and special education, subject matter education knowledge and skills, teaching and learning methods, learning career roadmaps, employment and job career development roadmaps, and the formation of an independent life development history certification system. Third, as policy-centered cultural elements, the formation of a curriculum integration composition system between local related institutions, the establishment of a qualification development path for coordinator-professional teacher-type personnel, and the organizational systematization between school-center types were presented. The study concluded that independent life support for individuals with developmental disabilities should not only be guaranteed for the entire life of adulthood, but also a lifelong education for individuals with disabilities based rehabilitation support system for individuals with developmental disabilities should be established through cultural convergence.
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