• Journal of The Korean Digital Architecture Interior Association
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• v.8 no.1
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• pp.31-37
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• 2008

Community facilities in apartment complex have been developed through construction companies' needs for housing development and differentiation combined with a intense marketing competition among housing construction companies. But, It is the fact that the construction companies have planned the community facilities without considering on residents' needs for housing environmental amenity and preference. Therefore, this study investigated the space composition and the present usage of community facilities and surveyed to get concrete information regarding the residents' satisfaction with the proposed community facilities plan. It is the conclusion that the residents request a convenient and comfortable facilities similar level with those in the outside sports complex and the operating programs.

• Journal of the Korea Society of Computer and Information
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• v.23 no.12
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• pp.195-201
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• 2018

This study is attempted to demonstrate the structure of the influencing factors on the performance of services of knowledge based service firms. In the model presented, the structure is that service performance in knowledge-based services are affected by the strategic utilization of knowledge resources and service orientation factors of the service organization. And the service performance are also affected in which the systemization of service processes and customer satisfaction play a mediating role. As an analysis result of examining 148 practitioners engaged in the knowledge service industry, it is necessary to increase the satisfaction of external customers in order to improve service performance in a knowledge-based service organizations. This can be achieved by increasing the satisfaction of internal customers. In addition, for this structure to be successful, the service production process to be provided to the customer must be enhanced. The service production process has been found to be an important factor influencing the internal customer satisfaction and service delivery process, especially in the use of knowledge resource, and customer oriented service among service orientation factors.

• Journal of Korea Multimedia Society
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• v.20 no.2
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• pp.429-436
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• 2017

This study was attempted to improve the utilization of kiosk DID and to establish the production direction of the kiosk DID to be developed in the future, through analysis of kiosk DID user satisfaction at bus stop. This study showed that the satisfaction of the usability of the bus stop kiosk DID was high but in order to enhance the active use of kiosk DID and user satisfaction, unique and interesting content needs to be added and switched, not just simple information but content that users will immerse.

• The Journal of Information Systems
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• v.32 no.3
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• pp.19-39
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• 2023

Purpose This study aims to identify user experience factors that can enhance both metaverse utilization and satisfaction based on the honeycomb model. For this we presented two research questions: first, what are the experience factors of metaverse users? Second, do metaverse user experience factors impact satisfaction? Design/methodology/approach To address these questions, a mixed-methodology approach is employed, including text mining techniques to analyze online reviews and quantitative econometric analysis to reveal the relationship between user experience factors and satisfaction. A total of 69,880 reviews and ratings data were collected. Findings The analysis revealed eight metaverse user experience factors: entertainment, operability, virtual reality, immersion, economic activity, visual performance, avatar, and sociality, all of which were found to have a positive impact on user satisfaction.

• Journal of the Korea Safety Management & Science
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• v.10 no.4
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• pp.209-218
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• 2008

The growth in services has focused issues of service quality both for commercial enterprises and across a range of public services and government institutions. The education sector, in particular, has undergone radical change to meet the needs of its varied constituents. This paper examines key issues in internal service, customer satisfaction, service quality, relational commitment as they apply in one particular education sector. The purpose of this study is to analyze effect of internal service on customer satisfaction, educational service quality. First, In the dimension of internal service, many factors affect internal customer's evaluation for overall satisfaction. They are categorized as five factors; tangibles, reliability, responsiveness, assurance, empathy. The results of this study supported the proposed conceptual framework overall. Therefore, we identified that internal service quality is the antecedent of an internal customer satisfaction, and the consequent variables of an internal customer satisfaction are educational service quality, external customer satisfaction. The major findings of this study are summarized as follows. First, some factors(tangibles, reliability, responsiveness, assurance, empathy) affected positively internal customer satisfaction. Second, external service quality affected positively educational service quality, external satisfaction. In other words, the more internal customers have experienced internal service, the higher internal service quality deliver educational service quality.

• The Journal of Asian Finance, Economics and Business
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• v.8 no.8
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• pp.259-270
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• 2021

The purpose of this study is to explore the link between job satisfaction and organizational commitment at higher education institutions (HEIs) in emerging countries such as Vietnam and to determine extrinsic work factors that influence job satisfaction. Higher education is critical for socio-economic growth and the overall development of each country. Hence, an understanding of what motivates employees' actions and attitudes should be obtained before determining the extent of employee satisfaction. The conceptual model was developed by incorporating job satisfaction-related variables, their relationships, and the impact of job satisfaction on organizational commitment. An empirical study was conducted on a study sample of public and private universities, with 316 academics and non-academic employees surveyed. The current study employed the partial least squares structural equation modeling to test the proposed hypotheses. The results reveal a positive and significant relationship between job satisfaction and organizational commitment. The findings confirm that extrinsic work factors (job itself, supervision, working conditions, payment, and reward and recognition) have a positive and significant relationship with job satisfaction. Furthermore, the study indicates that employees at HEIs who have a high level of ability utilization and supervisor support are more likely to be satisfied with their jobs.

• Journal of Digital Convergence
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• v.16 no.11
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• pp.29-36
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• 2018

As the digital informatization society deepens, the digital divide of the information - underprivileged becomes increasingly serious social problem. In this study, we analyzed the relationship between digital informatization capacity and satisfaction level of leisure activity in low - income class. For the analysis, we analyzed the relationship between digital informatization level and leisure satisfaction level of the low income class based on the results of the digital information gap survey in 2017. As a result, it was found that there was a positive relationship between digital access and leisure activity satisfaction, such as having a wired / wireless information device at low socioeconomic level and availability of Internet access at all times. Second, digital information capacity level and leisure satisfaction level such as PC usage ability and mobile digital device utilization ability have positive (+) relationship. Third, the level of digital information utilization, such as the use of fixed and mobile Internet, also showed a positive (+) relationship with the leisure satisfaction level of the low income class. This suggests that it is necessary to provide various supports to resolve the digital divide between the low income class and the general public.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.7
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• pp.4370-4379
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• 2014

The aim of this study was to identify the utilization of health services and factors influencing the quality of life(QOL) of migrant workers. The participants were 135 migrant workers in Korea. Data was collected from September 10th 2012 to November 15th 2012. The data was analyzed using descriptive statistics, t-test, ANOVA, Scheff' test, and hierarchical multiple regression. Immigrant workers experienced difficulty in using health services and had a $14.25{\pm}2.01$ QOL, which was relatively low. The factors influencing QOL were the length of stay in Korea, residence areas, and satisfaction with health services. Final regression model accounted for 16.7% of the variance in QOL. The satisfaction level with health services was the most influential factors in the level of the QOL. Therefore, diverse strategies should be developed to enhance the satisfaction with health services in Korea migrant workers.

• Journal of Convergence for Information Technology
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• v.10 no.4
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• pp.73-80
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• 2020

The purpose of this study is to find out the usefulness of color contrast program for 50 high school students through comparing the traditional class and the class using the entry software : understanding, utilization, satisfaction, and interest. The results of the study were as follows: First, in the case of the class results, there were no limitations on colors due to materials in the class using the entry software, so students used various colors that match the theory. Second, the activity class using the entry software showed a positive response in terms of utilization, satisfaction, and interest except for the comprehension area, compared to the traditional class using the paper activity. Therefore, this study proved the effectiveness of the practice activity using the entry software in the color management class.

• Knowledge Management Research
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• v.23 no.4
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• pp.1-19
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• 2022

As the untact culture spreads, the digital divide, which is a problem of access to digital information for the vulnerable, can appear as information inequality in various fields, including the social and cultural field. This study identified the digital divide level for the vulnerable population and analyzed the effects of information accessibility, demographic and social characteristics, and physical and mental health characteristics on the information level. As a result, the higher the accessibility of information, the smaller the digital divide and the greater the digital utilization, so it is necessary to increase the accessibility of information devices and increase the ability to utilize them. In addition, the higher the age, the more women than men, and the lower the income level, the greater the digital divide, so it is necessary to increase digital capabilities through detailed class-specific programs for the vulnerable. Finally, it was found that the digital divide and the level of digital literacy had a significant effect on the life satisfaction and daily life satisfaction of the vulnerable. The expansion of competency-building education programs to enhance information utilization capabilities by changing the paradigm to a digital inclusion policy should be continuously operated.