• The Journal of Advanced Prosthodontics
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• v.4 no.1
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• pp.43-51
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• 2012

PURPOSE. The objective of this study was to evaluate the effect of sociodemographic factors on quality of satisfaction towards denture treatment. MATERIALS AND METHODS. One hundred subjects (filling inclusion criteria) who were wearing a denture for at least two months were enrolled and divided into five groups on the basis of sociodemographic variables (age, gender, literacy level, socio-economic and marital status). Questionnaires consisting of 38 questions (positive and negative attitude towards denture satisfaction) related to patients' perception of clinical outcome in different domains such as mastication, appearance, speech, comfort, health, denture care and social status were scored by the subjects. Questions reflecting positive attitude were scored as 2, 1, or 0 (yes, uncertain and no, respectively) and reversely for the negative questions. Statistical analysis was done by using Statistical Package for Social Sciences (${\alpha}$= .05). RESULTS. Level of denture satisfaction was higher in age subgroup belonging to 45 - 65 years of age in relation to comfort, health and denture care. Female and male showed significant priority for denture treatment because of esthetic and function respectively. Level of satisfaction was statistically significant with literacy level. Upper high income group showed significantly higher level of satisfaction only in case of social status. Married group showed significantly higher satisfaction level only with comfort. CONCLUSION. Patients' sociodemographic variables were influential factors on denture satisfaction.

• The Journal of Asian Finance, Economics and Business
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• v.9 no.6
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• pp.389-402
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• 2022

The purpose of the study is to analyze the significant impacts of expectations, performance, complaints, and fairness that affect consumer satisfaction. The methodology involves reviewing and referencing relevant literature carefully, then proposing a model for customer satisfaction. This study is empirically based on a survey with 50 respondents who work in the field of import and export in the region stretching from the north to the south of Vietnam. The sampling method used in this study is the in-depth interview method. The results show that: (1) expectation has a specific impact on customer satisfaction, (2) performance has a positive impact on customer satisfaction, and (3) complaint which is an intermediary factor between expectation, performance, and fairness has an impact on satisfaction, (4) fairness has a positive effect on satisfaction, in addition, fairness is an extremely important feature when customers choose an import-export service. Research implies that increasing expectations, performance, and fairness results in an improved customer experience and satisfaction when they use the service. It is suggested that the complaint factor continue to be studied and looked into because it still has some effect on satisfaction and is an intermediate variable that changes how the other factors relate to each other.

• Journal of The Korean Society of Integrative Medicine
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• v.6 no.3
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• pp.113-121
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• 2018

Purpose : The purpose of this study was to understand the correlations between ego-resilience, self-efficacy and Satisfaction of Department on Nursing Students. Method : The subjects of this study were 352 nursing students in K college. The data collection period was from April 3, 2017 to April 20, 2017. The collected data was processed using SPSS 21.0 and were analyzed using frequency, means, standard deviation, t-test, ANOVA, Scheffe's test and pearson's correlation coefficient. Result : The mean scores for ego-resilience, self-efficacy and department satisfaction of the nursing students were 2.75 (${\pm}1.00$), 2.86 (${\pm}0.95$) and 3.72 (${\pm}0.92$) respectively. The ego-resilience score of the nursing students was significantly differed according to their religion (F=4.39, p=.002), choice motivation (F=3.99, p=.004), and relationship with friends (F=13.53, p=.015). The self-efficacy of the nursing students was significantly different by religion (F=3.18, p=.014). The department satisfaction of the nursing students also differed according to choice motivation (F=7.54, p= .007), and relationship with friends (F=11.66, p=.001). There was a positive correlation between ego-resilience and self-efficacy (r=.608, p<.01), between ego-resilience and department satisfaction (r=.342, p<.01), between self-efficacy and department satisfaction (r=.256, p<.01). Conclusion : The results of this study suggest the following: It is necessary to repeat the study with expanded number and scope of subjects in order to increase nursing a students' interest in Satisfaction of Department. It is necessary to develop programs for enhancing nursing students ego-resilience and self-efficacy which will result in a higher degree of department satisfaction.

• Journal of Sport and Applied Science
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• v.3 no.2
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• pp.1-10
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• 2019

Purpose: With an increase of concerns towards leisure activities, water sport participation is constantly increasing. The purpose of this study is to examine the effects of exercise commitment on leisure satisfaction. Research design, data, and methodology: To accomplish the purpose, the study collected data from undergraduate students who participated water sports class in University. The sample was extracted by purposive sampling of nonprobability sampling. 281 students participated in the survey. Data were computed via correlation test, factor analysis, Cronbach's α test, one way ANOVA, and regression. Significance of all results was set to p<.05. Results: The results are like below. Frist, in terms of differences by demographics, the results indicated that significant difference between exercise commitment and leisure satisfaction by gender was shown only in psychological factor in leisure satisfaction. Second, in terms of the relationship between commitment and satisfaction, the findings pointed out that significant difference between exercise commitment and leisure satisfaction by grade was observed only in leisure satisfaction, especially on the educational part. Third, the study revealed that no significant difference by participation level was shown. Conclusions: In conclusion, the study posits that exercise commitment play a function in increasing the leisure satisfaction. Further implications were discussed.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.12 no.4
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• pp.1684-1695
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• 2011

This study explored effects of spectators' motivation on their satisfaction from culture-art performance. Most studies of performing arts have focused on effects of marketing elements. However, this study first looked at important elements affecting audiences' satisfaction to identify considerations for effective design processes for performing arts. Second this paper examined how audiences' satisfaction affect their stress in order to understand the relationship between audiences' satisfaction and their psychological stability. This study found that emotional satisfaction and rational satisfaction could improve emotional satisfaction, while only emotional motivation could affect aesthetic satisfaction. According to our analysis, emotional satisfaction led to psychological stability and reduced audiences' stress.

• Journal of Korea Entertainment Industry Association
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• v.14 no.3
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• pp.421-429
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• 2020

The purpose of this study aimed to identify the relationship between department adaptation, career satisfaction and major satisfaction of the male students in department of dental hygiene and to provide basic data to improve their major satisfaction. The subjects were 102 male students attended dental hygiene departments at four universities in Seoul, Gangwon-do and Gyeongsang-do. The survey was completed a self administered questionnaire survey available on a website from September to October 2019. The collected data were analyzed frequency, mean and standard deviation, correlation and logistic regression using the SPSS 22.0 program. The questionnaire consisted of a total of 36 questions, with each item scored on a 5-point Likert scale. The mean score of male students of dental hygiene department major satisfaction was 3.32, department adaptation was 3.48 and career satisfaction was 3.08. The results of the correlation analysis shows that major satisfaction has a statistically significant positive correlation between career satisfaction and departmental adaptation(p<0.01), career satisfaction was a statistically significant positive correlation to the departmental adaptation(p<0.01). As a result of regression analysis with Independent variables such as departmental adaptation(β=0.410) and career satisfaction(β=0.457) were analyzed to have a significant positive effect on the major satisfaction(p<0.001). Accordingly, the department adaptation and job career satisfaction are critical factors for major satisfaction.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.9
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• pp.427-438
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• 2020

This study aims to analyze and confirm brand awareness' role in influencing the repurchase intention both directly and indirectly on customer satisfaction variables and repurchase intention variables. The contribution brought by this study is to reflect manifest variables such as recall, purchase, and consumption. The number of respondents in this study was 200 samples using the online survey data collection method (Google form), while the research approach is quantitative explanatory. The data analysis test tools include the Structural Equation Modeling (SEM) approach with AMOS as a statistical data analysis software and Sobel test to indirectly test the relationship. This study consists of four hypotheses, of which three hypotheses are positively and significantly related (brand awareness on repurchase intention, brand awareness on customer satisfaction, and customer satisfaction on repurchase intention). Through indirect relationship, namely, brand awareness on repurchase intention through customer satisfaction, the study showed no significant effect. In a comprehensive way, this study emphasizes the factor of customer satisfaction as a determinant of consumer loyalty and repurchase intention. Therefore, creating optimal customer satisfaction, service excellence, promotion and massive advertising, guaranteeing the safety and ease-of-use apps, and ease of shopping, especially for e-commerce industry, is a serious concern.

• Journal of Korean society of Dental Hygiene
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• v.18 no.3
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• pp.399-410
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• 2018

Objectives: The purpose of this study was to examine the current status of the relationship between clinical practice stress, satisfaction and self-concept of dental hygiene department students in order to effectively implement the clinical practice, which is a necessary course for professional dental hygienists. Methods: The subjects in this study were 299 dental hygiene department students who participated in clinical practice. The survey was conducted from November 1, 2017 to December 31, using self-filling questionnaire (INJE 2017-08-004-002). Statistical analysis was conducted to identify the clinical practice characteristics, clinical practice stress, satisfaction and self-concept and the results according to clinical practice characteristics were compared through t-test and ANOVA. The regression analysis was conducted to identify the effects on self concept. Results: Clinical practice stress, satisfaction and self concept were identified to be significant(p<0.01). Multiple regression analysis results of the factors affecting self concept of study subjects showed that self concept was statistically significant in grade, education programs and satisfaction. Conclusions: Self-concept, clinical practice stress and satisfaction were significantly correlated. In order to raise the quality of clinical practice and to become a professional dental hygienist, it is necessary to continue research on the measures to improve the stress management and satisfaction in clinical practice for establishing self-concept.

• Journal of the Korean Society of Clothing and Textiles
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• v.28 no.8
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• pp.1186-1195
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• 2004

The purposes of this study were to investigate the factors of CRM activity and the difference in CRM activities of department stores and to analyze the effect of CRM activities on customer satisfaction and loyalty. Investigators interviewed the buyers of three department stores in Daejeon area and surveyed 468 people aged over 20 who did shopping those stores. The data were analyzed with factorial analysis, multiple regression analysis, path analysis, ANOVA, Scheffe Test, etc., using the SPSS 10.0. The results of this study were: 1) Six factors were identified: ＇benefit ＆ information＇, ＇service＇, ＇customer invitation＇, ＇customer contact＇, ＇special management＇, and ＇purchase-related help＇; 2) CRM activities of three department stores were different, and department store buyers and customers were different in perception on CRM activities; and 3) Customer satisfaction was affected by the CRM factors like ＇service＇, ＇customer invitation＇, ＇purchase-related help＇, ＇benefit ＆ information＇, and ＇customer contact＇ Customer loyalty were affected directly by customer satisfaction, ＇benefit ＆ information＇ and ＇service＇, and indirectly by ＇customer invitation＇, ＇purchase-related help＇, ＇customer contact＇ through customer satisfaction.

• The Journal of Economics, Marketing and Management
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• v.4 no.1
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• pp.9-22
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• 2016

This study tried to examine how interdependence, communication, and the exercise of power in cosmetics distribution channel would affect satisfaction. In this study we investigated the effects of their communication and the exercise of noncoercive power of department store (or mart). We conducted with managers of the shops which were entered to department store (or mart). 131 copies were collected and 119 copies were used for analysis after the exclusion of 12 copies. Brand image and sales policy influenced satisfaction, but customers were not statistically significant. In addition, communication in distribution path had the moderating effect on the relationship between interdependence and satisfaction, and on the relationship between interdependence and noncoercive power. Sales policy and brand image in the relationship between department store(or mart) and the shops opened inside are critical factors for satisfaction, but customers are highly likely to become a factor with different meaning.