• 제목/요약/키워드: quality requirements

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Service Quality and Consumer Satisfaction: An Empirical Study in Indonesia

  • LUKMAN, Lukman;SUJIANTO, Agus Eko;WALUYO, Agus;YAHYA, Muchlis
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.5
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    • pp.971-977
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    • 2021
  • The purpose of this research paper is: (1) to describe the service quality index; (2) describe the data quality index; and (3) describe the anti-corruption index of BPS Trenggalek, Indonesia. The approach chosen is quantitative with the type of survey research. The primary data collection technique was mainly based on a questionnaire distributed to 40 respondents, namely BPS service users in 5 (five) categories: the private sector, the banking industry, academics, offices, or agencies in Trenggalek Regency and universities. The results showed that the quality of BPS services was good and the data quality index where the respondents were satisfied with the data presented by BPS. Meanwhile, testing the anti-corruption index shows that BPS Trenggalek is very anti-corruption in providing services to consumers. The findings of this study suggested that to improve service quality, it is necessary to pay attention to several aspects, including published service requirements, easy requirements to be fulfilled, published procedure information, clear service process flow, published service times, and costs/tariffs are communicated. This study suggests updating data, data relevance, data accessibility, and data completeness to improve data quality. Furthermore, to maintain the very anti-corruption predicate, this study suggests maintaining service by upholding the prevailing ethics and norms.

The Degree of Requirements for Retirement Preparation and the Effect of Retirement Preparation on Quality of Life: The Moderated Mediating Effect of the Degree of Participation in Retirement Education (은퇴준비필요도와 은퇴준비가 삶의 질에 미치는 영향 : 은퇴교육참여도의 조절된 매개효과)

  • Park, Hae-Ri;Min, Hyun-Jung
    • Journal of radiological science and technology
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    • v.40 no.4
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    • pp.647-655
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    • 2017
  • This study was conducted to review the mediating effects of retirement preparation in how the degree of requirements for retirement education and the degree of preparation for retirement education affects quality of life, and how the degree of participation in retirement education which is a moderating variable is moderated. The study findings show that first, in terms of the difference in quality of life across different general characteristics, those who live in a city rather than a Gun, those who had received education of graduate school or higher rather than those with an education of undergraduate university programs or lower, those who were public officers or employees of corporations rather than those who were self-employed had a higher quality of life. The group satisfied with their economic status and health status were found to be more satisfied with their quality of life. Second, a correlation analysis showed that there was a positive correlation between retirement preparation, quality of life, and degree of requirements for retirement preparation. Moreover, there was also a positive correlation between quality of life, retirement education and the degree of requirements for retirement education. There was a positive correlation between retirement education and the degree of requirements for retirement preparation. Third, participation in retirement education moderated the indirect effect that the degree of preparation for retirement education affected quality of life through the degree of retirement preparation. In other words, the degree of requirements for retirement education affects retirement preparation and affects quality of life through the indirect effects of retirement education. As such, the moderated mediating effects of retirement education on retirement preparation was found to be greater. This indicates that quality of life may also vary in accordance with the requirements for retirement education.

A Fundamental Study on the Development of Indicators for the Assessment of Design Quality (건축설계 품질 평가지표 개발을 위한 기초연구)

  • Choi, Yeon-Ju;Yi, June-Seong
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • 2006.11a
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    • pp.584-587
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    • 2006
  • Quality assessment of the building is strongly dependent upon satisfying owner's requirements. To develop indicators for the assessment of design quality, survey on current situation of design process and analysis of Design Quality Indicator(DQI) is performed. The survey revealed that the main cause of frequent design changes is variability feature of owner's requirements. DQI, an indicator developed in UK, questionnaire encompasses questions which are relevant throughout the development stages of a building, and can be used at every key stage of the process. Further research will focus on the development of indicators for the assessment of design quality applicable to Korean market. In addition, research on the visualization method to present assessment results and supporting tools to facilitate assessment will be considered.

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A Fuzzy QFD Approach to the Determination of Importance Weights of Nuclear Quality Assurance Requirements (퍼지 QFD를 이용한 원자력 품질보증 요건의 중요도 결정)

  • Park, Chan-Gook;Choi, Gi-Ryun
    • Journal of Energy Engineering
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    • v.16 no.3
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    • pp.128-148
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    • 2007
  • Quality assurance (QA) for nuclear R&D project is very concerned about the poor economy due to the improper selection of QA requirements. This paper proposes a new methodology for determining the relative importance weights of QA requirements considering the attributes of nuclear R&D project. QFD (Quality Function Deployment) is used as a conceptual framework and fuzzy number is introduced to capture the vagueness uncertainty existing in human judgement. Also we use a confidence attitude of decision-maker in order to improve the reliability of extracted attribute level of R&D project. Case study on a nuclear R&D project and scenario analysis are carried out to verify the usefulness and effectiveness of proposed methodology.

The Evaluation of Expert Knowledge for the Excavator Design Using Measure of Information (정보량에 의한 굴삭기 설계 전문가 지식의 평가)

  • Jang J.H.;Jeon C.M.;Noh T.S.
    • Proceedings of the Korean Society of Precision Engineering Conference
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    • 2005.06a
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    • pp.123-126
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    • 2005
  • We develop the evaluation method of functional requirements for excavator design. The functional requirement of the product can be deduced from voice of customer. QFD method is used in order to convert customer requirement to functional requirement. The measure of information index is used to evaluate quantitatively the product quality characteristics. The correlation score between customer requirements and functional requirements and benchmarking score of competitors are basic data for the measure of information.

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A Case Study on Operation Practices of ISO 9000:2000 Quality Management System (ISO 9001 : 2000 품질경영시스템 운영에 관한 조사연구)

  • Kim, Ho-Gyun;Park, Dong-Jun;Gang, Byeong-Hwan
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2004.05a
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    • pp.71-74
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    • 2004
  • The organizations registered ISO 9000:1994 have upgraded to ISO 9001:2000 family through transition period by December, 2003. Some features of ISO 9001:2000 family are that it merged three ISO 9000 series, reduced 20 requirements to five major clauses, and focused on Plan-Do-Check-Act improvement cycle. We interviewed quality managers and staffs of 37 companies certified ISO 9001:2000 in Busan and Kyungnam provinces where most machine, metalwork, and manufacturing companies in South Korea are located. Using statistical analysis, we find out which status of firms are related with the requirements of five clauses. We also discover if there is any difference in performing the requirements depending on top managership, reasons for seeking ISO 9001:2000 certification, and ISO 9001:2000 operating period.

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QFD and AHP Studies for Technical and System Requirements of RFID Military Applications (QFD와 AHP를 이용한 RFID의 군 요구기술 분석과 향후 적용분야 선정에 관한 연구)

  • Lee, Chul-Ung;Kim, Jin-Tae
    • Journal of the Korea Institute of Military Science and Technology
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    • v.10 no.4
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    • pp.105-115
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    • 2007
  • This study identifies technical barriers and trends on Radio Frequency Identification(RFID) applications for military force, and investigates technical requirements for the RFID implementation on military information systems, based on the preliminary research results from the introductory RFID applications on Ammunition Information System(AIS). We first obtain technical requirements using the Quality Function Deployment(QFD) methods, and identify the areas for research and developments. Furthermore, based on the survey results from military experts and users, we provide the potential application areas for military RFID implementation. Conversely, a technology and research roadmap for RFID in the military system is developed.

Effects of ISO 9001:2008 Requirement Execution and TQM on Financial Performance (ISO 9001:2008 요구사항 실행이 TQM과 재무성과에 미치는 영향)

  • Park, Moo-Hyun
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.35 no.2
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    • pp.80-87
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    • 2012
  • It is well known that ISO 9001 and TQM have significant effects on business success. We analyzed the effects of ISO 9001 requirements and TQM on financial performance with structural equation modeling. Hypotheses are proposed and tested based on existing beliefs, proposition and prior research concerning quality. Survey data were collected from 291 manufacturing companies with ISO 9001 certifications. The data show that ISO 9001:2008 requirements have significant positive direct effects on TQM practices, but do not have positive direct effects on financial performance. As expected, TQM has significant positive direct effects on financial performance. One of the important results is that efforts to meet ISO 9001:2008 requirements enhance TQM practices which, in turn, helps to improve financial performance. Findings in this study support the claims that ISO 9001:2008 would be a good step toward total quality management and is a meaningful component of TQM.

An Initial Design System for the Customer-Oriented Excavator Front with Quality Function Deployment and Axiomatic Design (품질기능전개와 공리설계를 이용한 고객지향 굴삭기 프론트 초기설계 시스템)

  • Jeon, Ki-Hyun;Bae, Il-Ju;Lee, Soo-Hong
    • Korean Journal of Computational Design and Engineering
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    • v.14 no.2
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    • pp.105-114
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    • 2009
  • A design needs various experience and design knowledge through a whole design process. Despite of all efforts and time, it is not easy to introduce a product that meets all customer's needs and expectation in time. To achieve the product goal, designers need a set of sequential process to find appropriate design parameters and ensure customers' needs and requirements. In this research we propose a design methodology for the initial design of an excavator front group with existing QFD(Quality Function Deployment) and Axiomatic Design to satisfy customer's requirements. It turns out that the proposed methodology can support designers more effectively, objectively, and systematically.

A Document-Driven Method for Certifying Scientific Computing Software for Use in Nuclear Safety Analysis

  • Smith, W. Spencer;Koothoor, Nirmitha
    • Nuclear Engineering and Technology
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    • v.48 no.2
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    • pp.404-418
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    • 2016
  • This paper presents a documentation and development method to facilitate the certification of scientific computing software used in the safety analysis of nuclear facilities. To study the problems faced during quality assurance and certification activities, a case study was performed on legacy software used for thermal analysis of a fuelpin in a nuclear reactor. Although no errors were uncovered in the code, 27 issues of incompleteness and inconsistency were found with the documentation. This work proposes that software documentation follow a rational process, which includes a software requirements specification following a template that is reusable, maintainable, and understandable. To develop the design and implementation, this paper suggests literate programming as an alternative to traditional structured programming. Literate programming allows for documenting of numerical algorithms and code together in what is termed the literate programmer's manual. This manual is developed with explicit traceability to the software requirements specification. The traceability between the theory, numerical algorithms, and implementation facilitates achieving completeness and consistency, as well as simplifies the process of verification and the associated certification.