Proceedings of the Korean Operations and Management Science Society Conference (한국경영과학회:학술대회논문집)

The Korean Operations Research and Management Science Society (한국경영과학회)
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A Case Study on Operation Practices of ISO 9000:2000 Quality Management System

ISO 9001 : 2000 품질경영시스템 운영에 관한 조사연구

  • 김호균 (동의대학교 정보산업공학과) ;
  • 박동준 (부경대학교 수리과학부) ;
  • 강병환 (동의대학교 정보산업공학과)
  • Published : 2004.05.21
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Abstract

The organizations registered ISO 9000:1994 have upgraded to ISO 9001:2000 family through transition period by December, 2003. Some features of ISO 9001:2000 family are that it merged three ISO 9000 series, reduced 20 requirements to five major clauses, and focused on Plan-Do-Check-Act improvement cycle. We interviewed quality managers and staffs of 37 companies certified ISO 9001:2000 in Busan and Kyungnam provinces where most machine, metalwork, and manufacturing companies in South Korea are located. Using statistical analysis, we find out which status of firms are related with the requirements of five clauses. We also discover if there is any difference in performing the requirements depending on top managership, reasons for seeking ISO 9001:2000 certification, and ISO 9001:2000 operating period.

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