• 제목/요약/키워드: quality characteristics complex

검색결과 457건 처리시간 0.024초

서비스유형별 복합화에 따른 서비스가치와 고객만족도의 관계에 관한 연구 (A Study on the Relation of Service Quality and Customer Satisfaction in Complex Service System)

  • 김형욱;이영관;신선호
    • 품질경영학회지
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    • 제39권4호
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    • pp.556-564
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    • 2011
  • The purpose of this study is to analyze the effect of service quality characteristics on customer satisfaction in complex shopping mall. For the purpose of this study, we defined three service quality characteristics of complex shopping mall by correlation, harmony, synergy effect, and analyzed the effect of these quality factors on customer satisfaction. For the analysis of the data, we used exploratory factor analysis and the confirmatory factor analysis and the structural equation modeling method(AMOS 19.0). As the result of this study, we concluded that 2 of 3 service quality characteristics deeply affect on customer satisfaction in complex shopping mall, and suggest that the activation of the quality factors is needed to raise the customer satisfaction.

복합시스템 장비의 위험평가 기술 및 적용에 관한 연구(품질 및 리스크 특성 선정방법 중심으로) (Risk Assessment Technique and its Application for Complex Equipment(Focused on the Method for Choosing Quality and Risk Characteristics))

  • 김종걸;정진호
    • 대한안전경영과학회지
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    • 제6권2호
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    • pp.91-101
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    • 2004
  • Consumers require various quality characteristics including safety. The reduction of risk concerned on product safety becomes an urgent issue in leading companies. The strategy for customer satisfaction by choosing attractive quality characteristic is not enough for risk reduction in view of producer. This paper presents a method for choosing quality characteristics and risk characteristics by integrating QFD based on quality requirements and AHP based on safety requirements, also shows its application for complex equipment.

복합시스템 장비의 위험성 평가체계 개발 및 적용 (Risk Assessment System and its Application for Complex Equipment)

  • 김종걸;정진호
    • 대한안전경영과학회:학술대회논문집
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    • 대한안전경영과학회 2004년도 춘계학술대회
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    • pp.137-144
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    • 2004
  • Consumers require various quality characteristics including safety. The reduction of risk concerned on product safety becomes urgent issue in leading companies. The strategy for customer satisfaction by choosing attractive quality characteristic is not enough for risk reduction in view of producer. This paper presents a method for choosing quality characteristics and risk characteristics by integrating QFD based on quality requirements and AHP based on safety requirements, also shows its application for complex equipment.

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토양 내 복합유종에 의한 오염 해석 연구 (Interpretation of Contaminated Soil by Complex Oil)

  • 임영관;김정민;김종렬;하종한
    • 한국지하수토양환경학회지:지하수토양환경
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    • 제22권1호
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    • pp.13-17
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    • 2017
  • Over 30% of domestic soil contamination has occurred via petroleum products and complex oil. Moreover, contamination by complex oil is more intense than it is by a single petroleum product species. In this study, we analyzed sectional TPH (total petroleum hydrocarbon) pattern and sectional ratio of current domestically distributed petroleum products, such as kerosene, diesel, bunker C, and lubricant and complex oils, to determine pollution characteristics of the soil. In the TPH pattern, kerosene, which is a light distillate, had an early retention time, and lubricant oil, which is a heavy distillate, had a late retention time in the gas chromatogram. In addition, we obtained a complexly contaminated soil via diesel and lubricant oil from the Navy and inspected it for its ratio of complex oil species. The inspection results showed that this soil was contaminated with 85% diesel and 15% lubricant oil. The method developed in this study could be used to determine complex petroleum sources and ratios at sites with accidentally contaminated soil.

연안도시지역에서 대기오염의 3차원 수치예측모델링 -(I) 침적현상이 대기질에 미치는 영향예측 (3-D Numerical Prediction Modeling of Air Pollution in Coastal Urban Region -(I) An Effect Prediction for Deposition Phenomenon affecting on Air Quality)

  • 원경미;이화운
    • 한국대기환경학회지
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    • 제15권5호
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    • pp.625-638
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    • 1999
  • Air quality modeling for coastal urban region has been composed of a complex system including meteorological, chemical and physical processes and emission characteristics in complex terrain. In this study, we studied about an effect prediction for deposition phenomenon affecting on air quality in Pusan metopolitan metropolitan city. In air quality modeling including ship sources, a situation considered deposition process habe better result than not considered when compared with observed value. Air pollutants emitted into urban air during the daytime nearly removed through urban atmosphere polluted. Also these phenomena correlated concentration variation connent with sea/land breezes and terrain effect. Therefore we conclude that the concentration was low at daytime when deposition flux is high, and deposition effect on industrial complex and Dongrae region is considerable in particular.

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Effects of NaCl Replacement with Gamma-Aminobutyric acid (GABA) on the Quality Characteristics and Sensorial Properties of Model Meat Products

  • Chun, Ji-Yeon;Kim, Byeongsoo;Lee, Jung Gyu;Cho, Hyung-Yong;Min, Sang-Gi;Choi, Mi-Jung
    • 한국축산식품학회지
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    • 제34권4호
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    • pp.552-557
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    • 2014
  • This study investigated the effects of ${\gamma}$-aminobutylic acid (GABA) on the quality and sensorial properties of both the GABA/NaCl complex and model meat products. GABA/NaCl complex was prepared by spray-drying, and the surface dimensions, morphology, rheology, and saltiness were characterized. For model meat products, pork patties were prepared by replacing NaCl with GABA. For characteristics of the complex, increasing GABA concentration increased the surface dimensions of the complex. However, GABA did not affect the rheological properties of solutions containing the complex. The addition of 2% GABA exhibited significantly higher saltiness than the control (no GABA treatment). In the case of pork patties, sensory testing indicated that the addition of GABA decreased the saltiness intensity. Both the intensity of juiciness and tenderness of patties containing GABA also scored lower than the control, based on the NaCl reduction. These results were consistent with the quality characteristics (cooking loss and texture profile analysis). Nevertheless, overall acceptability of the pork patties showed that up to 1.5%, patties containing GABA did not significantly differ from the control. Consequently, the results indicated that GABA has a potential application in meat products, but also manifested a deterioration of quality by the NaCl reduction, which warrants further exploration.

효용이론과 수정콤플렉스법에 기초한 사출 성형품의 다특성 최적화를 위한 자동 금형 설계 (Automated Mold Design to Optimize Multi-Quality Characteristics in Injection Molded Parts Based on the Utility Theory and Modified Complex Method)

  • 박종천
    • 한국정밀공학회지
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    • 제17권9호
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    • pp.210-221
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    • 2000
  • Plastic mold designers and frequently faced with optimizing multi-quality issues in injection molded parts. These issues are usually in conflict with each other and thus tradeoff needs to be made to reach a final compromised solution. in this study an automated injection molding design methodology has been developed to optimize multi-quality characteristics of injection molded parts. The features of the proposed methodology are as follows : first utility theory is applied to transform the original multi-objective problem into single-objective problem. Second is an implementation of a direct search-based injection molding optimization procedure with automated consideration of robustness against process variation. The modified complex method is used as a general optimization tool in this study. The developed methodology was applied to an actual mold design and the results showed that the methodology was useful through the CAE simulation using a commercial injection molding software package. Applied to production this study will be of immense value to companies in reducing the product development time and enhancing the product quality.

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제6기 국민건강영양조사 자료에 기초한 성인의 천식 유무에 따른 삶의 질 영향요인 (Determinants of Quality of Life, Depending on the Presence or Absence of Asthma in Adults, Based on the 6th Korea National Health and Nutrition Examination Survey)

  • 조은희;이수진
    • 보건의료산업학회지
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    • 제13권3호
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    • pp.127-136
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    • 2019
  • Objectives: This study examined the determinants of quality of life, depending on the presence or absence of asthma in adults, based on secondary wave data. Methods: Among the 21,724 people participating in the 6th Korea National Health and Nutrition Examination Survey as it was conducted from the first to third period, 495 participants who were aged 19 or older and responded to the question of the presence or absence of asthma were included in the final analysis. Demographic characteristics were examined using the SPSS/WIN 23.0 software tool for analysis of complex sample survey data. Health-related characteristics were presented using descriptive and multivariate analysis of data. Rao_Scott ${\chi}^2$ was used for the analysis of differences in quality of life, and multiple regression analysis of complex sample survey data was used to analyze factors affecting quality of life. Results: The variable factors negatively influencing quality of life were aging, cognition of their ill health, and limited activities. Conclusions: Based on the analysis, the study suggests that practical and ongoing nursing intervention proposals to improve the quality of life of asthmatic patients should be implemented not only for physical limitations and aging but also for psychological factors that reflect subjective health statuses.

산업공단에서의 지표유출수 오염물질 특성 (Pollutants Characteristics of Surface Runoff from the Industrial Complex)

  • 김연권;신응배;이두진;배요섭;윤현식
    • 대한환경공학회지
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    • 제22권4호
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    • pp.689-698
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    • 2000
  • 강우시 발생되는 강우유출수는 배수구역내 지표오염물질로부터 기인한 다양한 오엽물질을 포함하고 있으며 전세계적으로 이에 대한 많은 연구가 진행중에 있다. 초기강우시 신업공단에서 발생되는 지표유출수내 오염물질의 특성은 아직도 완벽하게 이해되지 못하고 있다. 일반적으로 분류식 배제방식이 채택된 공단에서 발생되는 우수유출수는 다양한 오염물질을 함유한 채 미처리 상태로 전량 지천으로 배출되고 있다. 본 연구는 산업공단을 대상으로 강우시 지표유출수의 수질과 특성을 분석 평가하였고 시료 채취는 공단을 배수구역별 4개 구역으로 구획 후 해당 배수구역에 대해 grab sampling 방법을 적용하였다. 석유 화학산업과 일반 야적장 등에서는 BOD, COD, SS, TN 등의 일반오염물 항목들이 주로 검출된 반면, 기계 금속산업, 고철 야적장 지역에서는 중금속항목의 오염물이 고농도로 측정되었다. 초기강우유출시 전 조사지점의 지표유출수에서 Fe, Zn, Cu 등의 항목이 주로 검출된 반면, Pb, As, Cd, Cr, Ni 등은 미량으로 검출되었고 Hg는 어느 지점에서도 검출되지 않았다. 산업공단에서 발생하는 지표유출수내 오염물질들은 대부분 업종과 연관성을 나타내었고, 각 지점별 발생 오염물질의 농도는 오염물질의 노출정도 및 강우사상의 특성에 따라 결정되어지는 것으로 나타났다.

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우리나라의 대규모 곡물 종합조제시설의 문제점 및 전망 (Prospect of large scale Grain Drying, Storage and Milling Facility Complex in Korea)

  • 김태욱;박경규
    • Current Research on Agriculture and Life Sciences
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    • 제14권
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    • pp.37-47
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    • 1996
  • The main objectives of this studies are to present the most desirable rice processing complex model system in a given our situations by comparision and analyzing the major factors and, also recommend the future prospect of the rice processing complex in Korea. There are 3 different rice processing complex models in Korea. Those are concrete bin, flat type steel bin and square bin. These systems have a lot of differences and have their own characteristics such as capital requirement, efficiency, storage capacity and quality controls. The major problems of the existing rice processing centers in Korea are high fixed cost and the unbalnced systems. Following is summary to solve this problems: 1. Development of the large scale harvester and high speed continuous dryer. 2. Quality inspective system of bulk grain and large scale temporary storage facilities. 3. Large size readjustment of arable land. 4. Select the convenient location of rice processing center and formulation of well equipment facilities.

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