• Journal of Korea Port Economic Association
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• v.24 no.4
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• pp.115-137
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• 2008

The present study purposed to derive the major attributes of the service quality of port hinterlands from previous research and interviews with specialists, to examine causal relations among the service quality of hinterlands, customer satisfaction, switching barrier and customers' behavior, and to suggest strategic implications. According to the results, the service quality of port hinterlands was divided into 'interaction quality', 'physical environment quality' and 'service delivery quality,' and among the three dimensions of quality, 'physical environment quality' and 'service delivery quality' had a significant effect on customer satisfaction but 'interaction quality' did not. These results suggest directions for what dimensions of quality should be controlled in order to improve the service quality of port hinterlands with limited management resources, and thus they are expected to contribute to more strategic marketing activities upon customers.

• Journal of the Korean Society of Food Culture
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• v.34 no.4
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• pp.424-431
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• 2019

The purpose of this study is to analyze and evaluate the key success factors for the fast food industry in the region of Lahore Pakistan. Fast food concept developed very speedily in the last few years in Lahore region. The success or failure of a fast food industry based on some factors like Physical environment, Brand-name, Food quality, Price, Taste, Promotional activity, Habitual consumption, Health threats, Consumer expectation, and Family meal. To identify which of these factors has a greater influence on consumer satisfaction, four fast food restaurants such as McDonald's, PIZZA HUT, KFC, and subway were targeted randomly. The proposed research is quantitative in nature and for data collection; a random sampling technique was used. A questionnaire survey answered by 273 people was considered in this research. Data have been analyzed through statistical techniques. It is observed that Brand name, Food quality, Physical environment, Health threats, Price, Family meals, Habitual consumption, and Consumer expectation showed significant impacts on Fast food industry compared to other factors evaluated herein.

• Journal of the Korean housing association
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• v.13 no.5
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• pp.9-20
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• 2002

The purpose of this study are to evaluate the dwelling quality of rural houses constructed with industrialized wall structures(ALC; Autoclaved Light weight Concrete, SRC; Steel Fiber Reinforced Concrete, ST'L; Steel Framed Insulating Panel), and to establish a method of dwelling quality evaluation. The questionnaire survey by mail was done, for investigating the residents' responses to indoor environment, durability, and economic aspect. The respondents are 118 residents living in rural houses constructed with industrialized wall structures. Physical elements of indoor environment(temperature, humidity, air quality, and noise level) were measured in three sample houses, which were selected considering of architectural characteristics. The findings are as follows; 1) As a result of questionnaire survey, residents' responses to dwelling quality are generally positive. 2) As a result of measurement, indoor environments of sample houses are in relatively comfortable condition. 3) As a summary of research, ALC and ST'L are evaluated as recommendable structures for a rural house.

• Journal of Korean Society for Atmospheric Environment
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• v.15 no.5
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• pp.625-638
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• 1999

Air quality modeling for coastal urban region has been composed of a complex system including meteorological, chemical and physical processes and emission characteristics in complex terrain. In this study, we studied about an effect prediction for deposition phenomenon affecting on air quality in Pusan metopolitan metropolitan city. In air quality modeling including ship sources, a situation considered deposition process habe better result than not considered when compared with observed value. Air pollutants emitted into urban air during the daytime nearly removed through urban atmosphere polluted. Also these phenomena correlated concentration variation connent with sea/land breezes and terrain effect. Therefore we conclude that the concentration was low at daytime when deposition flux is high, and deposition effect on industrial complex and Dongrae region is considerable in particular.

• The Journal of the Korea Contents Association
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• v.21 no.10
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• pp.149-162
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• 2021

This study aims to conduct an empirical analysis on the impact of service quality (performance work, price, physical environment) on customer satisfaction, trust and intention to re-attend ballet performances. Another focus of the research is to examine the structural effect of satisfaction and trust on customer's intention to re-attend. This study surveyed 240 adults (Americans) who have physically attended ballet performances from 2019 to 2020. Applying the structural equation modeling analysis using the software SmartPLS, this study investigates 240 valid responses obtained from a global research institute in a mid-August 2020 survey. The findings of the analysis are as follows. (1) Performance work is positively correlated with customer satisfaction, while price and physical environment do not affect customer satisfaction. (2) Performance work is positively correlated with customer trust. However, price and physical environment haven't been observed to affect customer trust. (3) Customer satisfaction is positively correlated with customer trust. (4) Performance work, price and physical environment do not affect customer's intention to re-attend ballet performances. (5) Customer satisfaction is positively correlated with customer intention to re-attend performances. (6) Customer trust is positively correlated with the intention to re-attend performances.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.7 no.3
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• pp.89-97
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• 2012

The purpose of this study is to examine service quality elements in China Bank Industry and influence on service value, customer satisfaction and reuse intention. This study is composed one parallel comparison of documentary and evidential researches. To verify research model, the survey about medical institution and hospital services were conducted in Daqing of Heilongjiang Province, in China. Collected data was analyzed and the results are introduced in this paper. The findings ar as followed. This study has modified three-dimensional model of service quality: "interaction quality", "outcome quality" and "physical environment quality". Research was focused on investigating the direct effect of every service quality dimension on customer satisfaction. But "outcome quality "has only direct effect on service value, "interaction quality" and "physical environment quality" have not direct effect on service value in this study. Service value has direct effect on customer satisfaction and reuse intention. And customer satisfaction was the significant mediating role in the relationship of the service value and reuse intention.

• Journal of the Korean Society of Food Culture
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• v.34 no.4
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• pp.401-410
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• 2019

This study investigated the influence of the quality of a business management consulting service and the mediating effect of utilizing a business management consulting service. For this purpose, data was collected from 200 self-employed workers of the Moonchang market in Dasejun, the Yongdap market in Seoul and the Jatgeoeul market in Gapyeong. The result of the study are as follows. First, it was found that the quality of interaction, the quality of the result and the quality of the physical environment have significant influences over peoples' financial aptitude. Second, it was found that the quality of the interaction, the quality of the result and the quality of the physical environment have significant influences over peoples' non-financial aptitudes. Thirds, the evaluation of a mediating effect of utilization of a business management consulting service on the relationship between the quality of a business management consulting service and business performance showed that it has a significant influence in all ways and so this, proved its mediating effect. Therefor, as one of the means to activate traditional markets in Korea, it would be beneficial to actively introduce a business management consulting service and this would achieve a better performance through efforts to change the perception of employees and consultants about post-management of business management consulting services.

• Journal of Korean Society on Water Environment
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• v.20 no.6
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• pp.685-691
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• 2004

Water quality forecasting with long term flow is important for management and operation of river environment. However, it is difficult to set up and operate a physical model for water quality forecasting due to large uncertainty in the data required for model setting. Therefore, relatively simpler stochastic approaches are adopted for this problem. In this study we try several multivariate time series models such as ARMAX models for the possible substitute for water quality forecasting. Those models are applied to the BOD and COD levels at Noryangin station, Han river, and also evaluated the effect of release from Paldang dam on them. Monthly BOD and COD data from 1985 to 1991 (7 years) are used for model building and another two year data for model testing. As a result of the study, the effect of improvement on water quality is much more effective combining with the water quality improvement of dam release than considering only increment of dam release in the downstream Han river.

• Journal of Environmental Science International
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• v.14 no.8
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• pp.777-783
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• 2005

For the sustainable management of marine ecosystem in Masan Bay, we have to assess the carrying capacity and standard of target water quality. In this research, we assume that all pollutants loads are treated in Dukdong sewage treatment plant, then we simulate the physical-biological model for prediction water quality for the achievement of standard water quality. In 2001 year, for the achievement of COD 2.5 mg/L, we need to reduce COD $90\%$, nitrogen $30\%$, phosphate $90\%$ than that of the present value, According to these results, the water quality of sewage treatment plant is required to treat COD 13.5 mg/L, nitrogen 33.3 mg/L, phosphate 6,0 mg/L. If the sewage treatment plant will be expanded much larger in 2011, it will need to be treated in COD 6.6 mg/L, nitrogen 2.5 mg/L, phosphate 5 mg/L for the achievement of water quality standard in COD 2.5 mg/L.

• Journal of Korea Society of Industrial Information Systems
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• v.27 no.5
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• pp.119-128
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• 2022

This study investigated the influence relationship of information service using QR code on customer's service quality perception and loyalty behavior for medical service in the physical environment. As a result of the study, when medical institutions provide location information services about the physical environment by utilizing the usefulness and reliability of QR codes, the perceived quality of customers' QR information will be strengthened, and furthermore, loyalty behavior toward medical services will increase in the future. Considering the spread of smartphones as a popular digital medium today, marketers use QR codes to connect and provide four-dimensional information services without time and place restrictions, thereby strengthening the interactive experience with customers. And these efforts suggest that it can contribute to improving service image and strengthening loyalty beyond simply providing service information to companies.