[KSCI] Korea Science Citation Index Service

http://dx.doi.org/10.7318/KJFC/2019.34.4.401

A Study on the Service Quality of Management Consulting of Traditional Korean Markets and This Affects the Management's Performance - Mediating Effects of Utilizing Management Consulting -

An, Sang Hoon (Department of Foodservice and Culinary Management, Kyonggi University)
Park, Mi Ra (Department of Foodservice and Culinary Management, Kyonggi University)
Lee, Yong Chul (Department of Master Chef, Woosong University)

Publication Information

Journal of the Korean Society of Food Culture / v.34, no.4, 2019 , pp. 401-410 More about this Journal

Abstract

This study investigated the influence of the quality of a business management consulting service and the mediating effect of utilizing a business management consulting service. For this purpose, data was collected from 200 self-employed workers of the Moonchang market in Dasejun, the Yongdap market in Seoul and the Jatgeoeul market in Gapyeong. The result of the study are as follows. First, it was found that the quality of interaction, the quality of the result and the quality of the physical environment have significant influences over peoples' financial aptitude. Second, it was found that the quality of the interaction, the quality of the result and the quality of the physical environment have significant influences over peoples' non-financial aptitudes. Thirds, the evaluation of a mediating effect of utilization of a business management consulting service on the relationship between the quality of a business management consulting service and business performance showed that it has a significant influence in all ways and so this, proved its mediating effect. Therefor, as one of the means to activate traditional markets in Korea, it would be beneficial to actively introduce a business management consulting service and this would achieve a better performance through efforts to change the perception of employees and consultants about post-management of business management consulting services.

Keywords

Traditional market; management consulting; service quality; management performance; consulting utilization;

Citations & Related Records

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