• Journal of Korean Library and Information Science Society
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• 제41권1호
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• pp.121-147
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• 2010

The purpose of this study is to develop and prove service quality measurement model and indicators which are able to measure objectively service quality of digital libraries in Korea. Literature review and Delphi survey are used to investigate service quality dimensions. User perceived service quality performance was measured to validate DL-SQI model with three digital libraries. Finally DL-SQI(Digital Library-Service Quality Index) model was developed which is composed of four primary dimensions. The survey results reveal that reliability coefficient is 0.8 which means high reliability of survey and it suggests that DL-SQI model based on the above dimensions is proved through confirmatory factor analysis.

• International conference on construction engineering and project management
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• The 2th International Conference on Construction Engineering and Project Management
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• pp.186-195
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• 2007

Key Performance Indicators (KPIs) are the criteria of measuring project performance in order to attain construction excellence. Previous researchers have examined the abstract concept of success for general new construction and identified its relationship with the factors of success. In fact, most buildings exist to satisfy the needs of people. With the passing of time and change in technology, buildings have to be maintained and renovated in order to continue functioning properly for the benefits of users. Therefore, criteria and factors of success have increasingly attracted the attention of both researchers and practitioners, especially in cities where buildings become ageing. However, the topic of project success for maintenance projects is less discussed in previous research, and project participants, including maintenance surveyors should be able to identify the success measurement and its associated factors for performance improvement. This study fills the research gap by investigating the criteria and factors of success for maintenance projects. It first provides a summary of the literature review on the criteria and factors of success for construction projects. An empirical study has also been carried out with ten practitioners in Hong Kong to further identify the criteria and factors critical for the success of maintenance projects in practice. While most criteria and factors of success for new construction projects are also applicable to maintenance projects, participants in maintenance projects believe that effective communication is in particular important to provide quality service to the end-users.

• Journal of Korean Academy of Nursing Administration
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• 제14권4호
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• pp.413-420
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• 2008

Purpose: To examine the relationship between nurse staffing level and nurse perception of nursing performance. Method: The subjects of this study were 724 nurses from 70 medical or surgical wards in 23 hospitals from February to March 2006. A self-reporting questionnaire, which was developed by the researcher through a preceding study, was used. In data analysis, SAS program was utilized for descriptive statistics, t-test, ANOVA, and Tukey test. Results: The mean score of the nursing performance was 53.3. The mean of bed-to nurse ratio was 3.39:1. The study revealed a negative correlation between bed-to nurse ratio and the nurses' perception of nursing performance. There was a significant relationship between above 3.5:1 and below 2.5:1(F=4.59, p=0.010). Conclusion: We found that the higher the nurse staffing, the better the nursing performance. It is recommended that future research measures nurses' performance and nursing organizational performance using objective measurement tools including clinical indicators.

• Information Systems Review
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• 제8권1호
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• pp.63-80
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• 2006

This paper suggests a normative performance measurement model for B2B e-marketplace. The model is for the neutral and systematic sourcing B2B e-marketplace. It is based on BSC that is very powerful and sound tool among all the available performance measurement systems. In addition, we used AHP to make the model more structured and to draw weights of performance measures from experts. We derived main features and factors affecting performance of e-business companies and especially of B2B e-marketplaces based on literature. In order to make the model usefulness, we co-worked with some experts who are engaged in real Korean B2B e-marketplaces. They included venture capitalists, top managers of B2B e-marketplaces, and consultants. By their assistances, we could find important evaluating factors and define the hierarchical structure. After defining the hierarchical structure, the expert group decided weights of performance indicators through the designed questionnaires. The weight for each measure was calculated using geometric mean of the questionnaire response. We made the case studies of two real Korean B2B e-marketplaces to apply the suggested model with some adjustments. The results of the case studies were so satisfactory that the suggested performance measurement model for B2B e-marketplace is useful and applicable to the real world.

• Management & Information Systems Review
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• 제30권4호
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• pp.415-440
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• 2011

Purposes of this paper are to find out the implementation strategy of TPM activities for SMEs through the analysis which examine the relationship between key activity factors and business performance. TPM activity has been playing a important role to strengthen the competitive power of the enterprises through the optimization of equipment management and maintenance. This study has been conducted using the data collected from 124 SMEs propelling TPM activity. By analyses of the questionnaires, empirical results shows that TPM activities has positive effect on business performance. The contribution of this study is that it provides a conceptual framework and empirical evidence of the causal relationship between key activity factors and business performance. The result of this study can be used for selection of the performance measurement indicators for target achievement in TPM activity. And it will contribute for objectivity of activity performance in case of displaying measurement indicator showing the performance of TPM activity.

• Management & Information Systems Review
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• 제32권1호
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• pp.111-134
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• 2013

Today, TQM is used as a important tool of management innovation for enterprise's competitive power. Purposes of this paper are to find out the implementation strategy of TQM activities for SMEs through the analysis which examine the relationship between key activity factors and business performance. This study has been conducted using the data collected from 116 SMEs implementing TQM activity. By analyses of the questionnaires, empirical results shows that TQM activities has positive effect on business performance. The contribution of this study is that it provides a conceptual framework and empirical evidence of the causal relationship between key activity factors and business performance. The result of this study can be used for selection of the performance measurement indicators for target achievement in TQM activity. And it will contribute for objectivity of activity performance in case of displaying measurement indicator showing the performance of TQM activity.

• Computers and Concrete
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• 제10권4호
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• pp.409-417
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• 2012

The quality of high performance concrete largely depends on water cement ratio, porosity, material composition and mix methods. The uniformity of color, texture and compressive strengths are quality indicators commonly used to assess the overall characteristics of concrete mixes. The homogeneity and share of coarse aggregates play a key role in concrete quality and must be analyzed in a microscopic point of view. This research studies the quality of high performance concrete by taking drilled cores in both horizontal and vertical directions from a 1.0 $m^3$ specimen. The coarse aggregate, expressed in digitized $100{\times}116$ dpi resolution images are processed based on brightness in colors through commercial software converted into text files. With the image converting to text format, the share of coarse aggregate is quantified leading to a satisfactory assessment of homogeneity - a quality index of high performance concrete. The compressive strengths of concrete and the shares of coarse aggregate of the samples are also compared in this research study to illustrate its correlation in concrete quality. It is concluded that a higher homogeneity of aggregate exists in the vertical plane than that of the horizontal planes of the high performance concrete. In addition, the concrete specimen showing denser particle packing has relatively higher compressive strengths. The research methodology provides an easy-to-use, direct measurement of high performance concrete when conducting quality assessment in the construction site.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 한국경영과학회 2000년도 추계학술대회 및 정기총회
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• pp.189-189
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• 2000

본 연구에서는 기업의 성과측정시스템을 평가하고 성과측정관행의 성숙도를 진단하는 방법을 제시하고 이를 토대로 우리나라 서비스 기업 두 곳을 선정하여 적용 연구를 수행하였다. 구체적으로 K병원과 A항공사의 경영층과의 면담을 통하여 각 기업에 적합한 성과측정시스템의 틀(framework)을 균형성과표(balanced scorecard)를 기초로 구현하고 다양한 성과차원의 주요성과지표들(KPIs: key performance indicators)을 기업이 추구하는 전략과 부합할 수 있도록 인과관계로 연계하였다. 그리고 구성원들을 대상으로 실시한 구조화된 설문조사를 통하여 각 사례기업의 성과측정시스템의 적합도를 alignment analysis, congruence analysis, consensus analysis, confusion analysis 등 네 가지 차원의 차이분석(gap analyses)을 이용하여 평가하고, 그들의 현행 성과측정관행의 성숙도를 진단하였다.

• The Journal of Asian Finance, Economics and Business
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• 제7권6호
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• pp.409-416
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• 2020

The research has been conducted to explore the combination of three intangible resources, including social capital, entrepreneurship, and resilience capability on the performance of State Capital Enterprises (SCEs) in Vietnam. Both qualitative and quantitative approaches are applied in the study. An in-depth interview of ten CEOs at SCEs in Vietnam was made to explore new indicators for the contextual latent variables in the research models. By employing the data from the authors' survey of 568 SCEs in Vietnam in 2019, using Cronbach's alpha, confirmatory factor analysis (CFA) and path analysis (SEM), the mechanism that social capital impacts on SCE performance has been analyzed. In addition to the direct role, social capital indirectly affects corporate performance through entrepreneurship and resilience capability. It was found that social capital has a larger impact on entrepreneurship than resilience capacity. However, the contribution of resilience capacity to the firm performance is much more than the entrepreneurship's in Vietnamese context. This study enriches the theory by proposing a measurement scale of the contextual latent variables as a result of in-depth interviews with experts using a qualitative analysis technique. In addition, the path analysis findings suggest practical implications for managers to effectively use their resources in SCEs.

• 대한공업교육학회지
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• 제45권2호
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• pp.46-69
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• 2020

The primary purpose of this study was to develop performance evaluation indices for measuring the results of the work and performance of the career exploration support centers. For the study, First, to describe the current status of the management system across the 228 centers, examine the staff's perceptions of the current evaluation method and system of each center, and analyze the needs of measuring indices of each center for its performance evaluation, a cross-sectional survey method was employed. Second, relevant literature was reviewed. Next, measurement indices were developed employing the Delphi method with a panel of 15 experts in developing instruments of accomplishment. Based upon the conclusion of this study, The measurement indices developed in this study focuses on the core measurement indices. These indices include a checkbox of necessary and unnecessary in each item so that each local department of education or each center can select indicating items (indices) according to its own needs. The newly developed measurement indices consists of four domains to assess: (1) Institutional competencies-goals, budget, system, and resources, (2) Practitional competences-qualities of programs, administration of experiential career program providers, promotion of centers and programs, management of human resources such as instructors or guides, and establishment of community-center cooperative networking system, (3) Accomplishments-finding new experiential career program providers, the number of participants such as schools and students, reciprocal system, and the degree of participants' satisfaction with the center and programs, and (4) specialized indicators-extra scores for center-based specialized programs.