• Journal of the Korean Society for Library and Information Science
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• v.23
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• pp.303-350
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• 1992

In the modem information society any library can not meet the need of its user without cooperation with other libraries. After the Second World War the old West Germany in the general kept the traditional library system, but (the library system of) the old Estern Germany was influenced by the Soviet Union. The East and West Germany have developed their library interlending system on their own way, but their system was based on the regional principle. After the Unification the library interlending system of two parts of Germany is on the way to an uniform system. Above all East Germany libraries must now collect the materials which they could not buy during about 40 years due to the ideological aspect and lacking financial resources. The Deutsche Forschungsgemeinschaft tries here to help the East German libraries. Before reaching the final settlment of two different library interrlending rules the East and West German libraries temporary serve their user on the previous way, it means in the regional princeple. During this periode the East and West German libraries agree to cooperate on the base of partnership between their regional central catalog. If the East German user's wish can not be satisfied in the East German library, then this wish is sent to its Western partner regional central catalog.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.2
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• pp.201-220
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• 2014

This study examines user satisfaction and information behavior of information commons in the National Digital Library (NDL) of Korea through survey method. It analyzed service quality factors that affect the overall user satisfaction, and users' information behavior according to the physical spaces/facilities in the information commons. User satisfaction factors were developed to measure library satisfaction in all aspects of the eleven physical spaces/facilities of information commons service, and information behavior on eleven physical spaces/facilities in information commons were explored by users' character. According to survey findings, overall level of user satisfaction was maintained highly since the beginning of NDL. In particular, the facility of 'Productivity Computer Cluster' was ranked highest as 83.8 and the 'UCC Studio' was ranked lowest as 70.8 among the eleven facilities in information commons.

• Journal of Korean Library and Information Science Society
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• v.42 no.1
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• pp.3-27
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• 2011

The purposes of this article are to explore the current situation and problems of user education in Korean libraries, and to seek some feasible solutions to establish user education as a library service. To the end, the main focus of discussion is on identifying both current situation and special features in user education of Korean libraries, as compared to those of the U.S. libraries. Also followed is a comparative discussion on the formal education systems to educate instruction librarians and the activities of professional associations to train instruction librarians between Korea and the U.S. The final suggestion is given regarding the obligations that Korean LIS scholars, professional library associations, and individual librarians should fulfill to establish user education as a healthy library service, which is suitable for Korean library situations.

• Journal of the Korean Society for Library and Information Science
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• v.50 no.3
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• pp.267-292
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• 2016

The purpose of this study is to understand the quality of University library service and to propose analyzing method from user's perspective. For that, this study noted that 'the process' of using the university library service rather than 'what did they use' in the university library. In-depth interview data about User's experiences that they used university library drew service quality elements based on the method of grounded theory. Comparing the derived service quality elements with LibQual+ dimensions, the result of this study is as follows. (1) Service quality element related to the user's emotion and new user-friendly service customization were shown. (2) Substantial claims of users were analyzed more specifically by this study. It seeks ways to differentiate service quality factors by attributes and priority importance about service quality elements which was analyzed using KANO and AHP.

• Journal of the Korean Society for Library and Information Science
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• v.26
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• pp.167-185
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• 1994

The purpose of this study is to develop the optimal user/librarian interface in information searching. In order to achive the purpose, the 150 unskilled students as subjects have participated in the study. According to the change of the subjects' psychological information states by the access points within the library system, the subjects have been classified into the five types of model: the initial information state, the accepted identification information state, the bibliographic information state, the stack information state, and the location information state. Librarian's searching support is done for 10 minutes at the each access points. To develop the optimal user/librarian interface, the expected values of the models are calculated. The resultants are as follows: 1) The expected value of the initial information states model is 18.94: 2) The expected value of the accepted identification information model is 27.06: 3) The expected value of the bibliographic information state model is 27.06: 4) The expected value of the stack information state model is 22.38: 5) The expected value of the location information state model is 22.38. Those expected values are compared with each other. The model with the lowest expected value is chosen as the optimal user/librarian interface model. In the result, the user's initial information state model of the optimal user/librarian interface in information searching is developed. In order to search the information with the most effect, user must be interfaced with the librarian at his/her own initial information state.

• Journal of the Korean Society for information Management
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• v.26 no.3
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• pp.69-87
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• 2009

By exploring plausible relations between factors of service quality and user satisfaction, this study has derived significant determinants of user satisfaction. Based on the analytical findings, this study suggested practical measures to enhance user satisfaction of special libraries. If we determine the priority order of three dimensions of service quality depending on specialized areas of special libraries, and revise the items of higher correlations with user satisfaction, then we could effectively and efficiently level up user satisfaction of special libraries.

• Journal of the Korean Society for Library and Information Science
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• v.34 no.4
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• pp.69-95
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• 2000

The purpose of this study is to derive system design factors and to analyze user needs of university library for design of user-centered information retrieval system. The result of this study can be summarized as follows: First, the concept of 'users-centered' in digital environment where the supporting role of intermediaries is growing bigger than before in the interaction with remote information retrieval system can be defined as the new concept of 'expansion of knowledge'. Second, 6 kinds of system design factors derived for user-centered information retrieval system design of the university libraries. Third, The user needs that examined and analyzed through the questionnaires made by user-centered approach according to the design factors should be considered for system design.

• Journal of Korean Library and Information Science Society
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• v.14
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• pp.99-120
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• 1987

This paper tries to a n.0, pply the concept and process of marketing which have been developed in profit sector to library management. Since the end of 60's certain marketing researchers, among them Kotler, Levy, and Shapiro have advanced the theseses that marketing is not just a business organization as well. Recently libraries have been interested in markeing also. Marketing is a concept of sensitively serving and satisfying human needs through voluntary exchanges of value. Library is a value exchange system in which library service is exchanged with community's patronage. In order for library user to involve in the value exchange system voluntarily, library should analyze user's needs and offer products satisfying the needs. For doing this, library should understand marketing. In this paper, author introduces the marketing concepts and process, tries to show how to a n.0, pply the key concepts and process to public library management. The needs of marketing in library sector, the effectiveness and barriers in a n.0, pplying marketing to library also discussed.

• Journal of Information Science Theory and Practice
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• v.12 no.2
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• pp.1-21
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• 2024

This study aims to develop a comprehensive technological framework anchored in a theoretical model to assess user satisfaction with university library websites (ULWs) in Myanmar. Adopting a quantitative approach, data were obtained via convenience sampling and subsequent inferential analysis. The target population for this study investigated users of various ULWs in Myanmar who were utilizing six university libraries. Of the collected responses, 273 valid surveys were analyzed using SPSS (version 25) and AMOS. Tools such as structural equation modeling and confirmatory factor analysis played pivotal roles in data interpretation and hypothesis validation. The proposed model highlights the significance of information quality, system quality, and librarian services in influencing both perceived usefulness (PU) and perceived ease of use (PEOU), culminating in user satisfaction. Notably, information quality and librarian services primarily impact PU, while system quality is more influential on PEOU. Interestingly, while PU has a direct bearing on user satisfaction, PEOU does not. Moreover, demographic elements such as age, gender, and education level introduce considerable differences in the utilization of ULW services. Drawing from the study's findings, recommendations are made for ULW managers in Myanmar to bolster services, aligning with user preferences. The resulting framework offers tangible benefits to Myanmar's educational sector, including academia, government entities, librarians, and policy framers. This pioneering research delves into the realm of ULWs in Myanmar's higher education sector. Practically, the research underscores the necessity for stakeholders, encompassing Myanmar's library experts and governing bodies, to elevate the standard of ULWs. Theoretically, a salient takeaway is the direct linkage between heightened usefulness and increased user satisfaction.

• Journal of the Korean Society for Library and Information Science
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• v.43 no.2
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• pp.329-350
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• 2009

The purpose of this study is to develop the indicators of user satisfaction for Korean public library evaluation. This is an attempt to overcome the inequality of indicators, which mainly consist of inputs and outputs. User satisfaction indicators are constructed through literature reviews and the prepared indicators are tested through a user survey of public libraries. Notably, the test is focused on the applicability of indicators for public libraries with a variety characteristics such as scale and operation organization. Based on the analysis of the results, this study suggests a total of 10 indicators.