Browse > Article
http://dx.doi.org/10.4275/KSLIS.2014.48.2.201

A Study on the User Satisfaction and Information Behavior of Information Commons in the National Digital Library of Korea  

Chang, Yunkeum (숙명여자대학교 문헌정보학과)
Lee, Jisu (University of North Texas, 숙명여자대학교)
Lee, Hyeyoung (숙명여자대학교 문헌정보학과)
Publication Information
Journal of the Korean Society for Library and Information Science / v.48, no.2, 2014 , pp. 201-220 More about this Journal
Abstract
This study examines user satisfaction and information behavior of information commons in the National Digital Library (NDL) of Korea through survey method. It analyzed service quality factors that affect the overall user satisfaction, and users' information behavior according to the physical spaces/facilities in the information commons. User satisfaction factors were developed to measure library satisfaction in all aspects of the eleven physical spaces/facilities of information commons service, and information behavior on eleven physical spaces/facilities in information commons were explored by users' character. According to survey findings, overall level of user satisfaction was maintained highly since the beginning of NDL. In particular, the facility of 'Productivity Computer Cluster' was ranked highest as 83.8 and the 'UCC Studio' was ranked lowest as 70.8 among the eleven facilities in information commons.
Keywords
Information Commons; User Satisfaction; Information Behavior; National Library of Korea; National Digital Library;
Citations & Related Records
Times Cited By KSCI : 6  (Citation Analysis)
연도 인용수 순위
1 Wong, Gabrielle KW. 2009. "Piloting an information commons at HKUST Library." Reference Services Review, 37(2): 178-189.   DOI   ScienceOn
2 이수상. 2006. 디지털도서관의 통합포털 모형 개발에 관한 연구. 정보관리학회지, 23(4): 257-275.(Lee, Soosang. 2006. "A Study on the Model Development of Digital Library's Integrated Portal." Journal of the Korean society for information management, 23(4): 257-275.)   과학기술학회마을   DOI
3 정미경. 2008. 학교도서관의 Information Commons 도입에 관한 연구. 한국문헌정보학회지, 42(2): 109-146.(Jung, Mi-Kyung. 2008. "Study on the Application of the Concept of Information Commons in School Libraries." Journal of the Korean Society for Library and Information Science, 42(2): 109-146.)   과학기술학회마을   DOI
4 정재영. 2007. 대학도서관의 Information Commons(정보공유공간) 도입에 관한 연구. 한국도서관.정보학회지, 38(1): 67-87.(Chung, Jae-Young. 2007. "A Study on the Introduction of Information Commons to the University Libraries." Journal of Korean library and information science society, 38(1): 67-87.)   과학기술학회마을
5 이상복, 이정미, 곽철완, 박현주. 2009. 공공도서관의 인포메이션커먼스(Information Commons) 적용 기본 구상. 한국비블리아학회지, 20(2): 91-108.(Lee, Sang-Bok, Lee, Jeong-Mi, Kwak, Chul-Wan and Park, Hyun-Joo. 2009. "Basic Ideas on the Application of Information Commons in the Public Library." Journal of the Korean Biblia Society for Library and Information Science, 20(2): 91-108.)   과학기술학회마을
6 Beagle, D. 1999. "Conceptualizing an Information Commons." Journal of Academic Librarianship, 25: 82-89.   DOI   ScienceOn
7 Bennett, S. 2008. "The Information or the Learning Commons: Which Will We Have?" The Journal of Academic Librarianship, 34(3): 183-200.   DOI   ScienceOn
8 Bickley, R. and Corrall, S. 2011. "Student perceptions of staff in the Information Commons: a survey at the University of Sheffield." Reference Services Review, 39(2): 223-243.   DOI
9 Demas, S. 2005. "From the Ashes of Alexandra: What's happening in the College Library?" Library as Place: Rethinking Roles, Rethinkning space, edited by K. Smith, 25-40. (Washington: CLIR Report)
10 Malenfant, C. 2006. "The information commons as a collaborative workspace." Reference Services Review, 34(2): 279-286.   DOI   ScienceOn
11 Sommerville, M. and Harlen, S. 2008. "From information commons to learning commons and learning spaces: An evolutionary context." Learning Commons: Evolution and collaborative essentials, ed. Barbara Schader, 1-36.
12 Steiner, H. and Robert, H. 2009. "The Past, Present, and Possibilities of Commons in the Academic Library." The Reference Librarian, 50: 309-332.   DOI   ScienceOn
13 Stephens, M. 2008. A "commons" experience: Five benefits of the information commons.
14 국립중앙도서관. 2010. 2010년도 정보광장 사용성 조사 결과 보고서. 서울: 국립중앙도서관.(National Library of Korea. 2010. Annual Report of Research on the Information Commons Usability 2010. Seoul: National Library of Korea.)
15 국립중앙도서관. 2011. 2011년도 정보광장 사용성 조사 결과 보고서. 서울: 국립중앙도서관.(National Library of Korea. 2011. Annual Report of Research on the Information Commons Usability 2011. Seoul: National Library of Korea.)
16 남태우, 류반디. 2012. 공공도서관의 IC 적용에 관한 연구: 느티나무도서관의 물리적 공간사례를 중심으로. 정보관리연구, 43(1): 23-39.(Nam, Tae-Woo and Ryu, Bandee. 2012. "Study on the Application of Information Commons in the Public Library: Focus on the Physical Space of Neutinamu Library." Journal of information management, 43(1): 23-39.)   과학기술학회마을   DOI   ScienceOn
17 국립중앙도서관. 2012. 2012년도 정보광장 사용성 조사 결과 보고서. 서울: 국립중앙도서관.(National Library of Korea. 2012. Annual Report of the Information Commons Survey 2012. Seoul: National Library of Korea.)
18 국립중앙도서관. 2009. NDL 정보광장 이용자 만족도 조사 및 활성화 방안 연구. 서울: 국립중앙도서관.(National Library of Korea. 2009. A Study on the User Satisfaction and Improvement Magagement of Information Commons in the NDL. Seoul: National Library of Korea.)
19 국립중앙도서관. 2009. NDL 정보광장 중장기 발전 방안 연구. 서울: 국립중앙도서관.(National Library of Korea. 2009. A Study on the Medium and Long Term Development Plan of Information Commons in the NDL. Seoul: National Library of Korea.)
20 장윤금, 노동조, 곽승진. 2008. 국립디지털도서관 정책수립에 관한 문헌 및 사례고찰. 한국도서관.정보학회지, 39(3): 95-117.(Chang, Yun-Keum, Noh, Dong-Jo and Kwak, Seung-Jin. 2008. "A Review of Literature and Cases for Developing National Digital Library Policies." Journal of Korean library and information science society, 39(3): 95-117.)   과학기술학회마을   DOI