• 제목/요약/키워드: foodservice satisfaction

검색결과 585건 처리시간 0.026초

외식업체 종사자들의 임파워먼트가 직무만족과 이직의도에 미치는 영향에 관한 연구 (A Study on Correlation among Empowerment, Job Satisfaction and Turnover Intention of Food Service Industry Employees)

  • 이종호
    • 한국조리학회지
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    • 제18권5호
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    • pp.113-128
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    • 2012
  • 본 연구는 외식업체 종사원들의 임파워먼트가 직무만족과 이직의도와의 인과관계를 파악하여 외식기업의 인사정책시사점을 제공하기 위하여 부산지역 호텔 및 외식업체 종사자 269명을 대상으로 연구를 진행하였다. 연구의 목적을 달성하기 위하여 빈도분석을 통하여 인구통계학적 특성을 파악 하였고, 요인 및 신뢰도 분석을 통하여 신뢰성과 타당성을 확보하였으며, 변수들 간의 전반적인 관계성을 파악하기 위하여 상관분석을 실시한 결과 모든 요인에서 p<.01에서 유의수준에서 유의한 결과를 나타내었다. 가설검정을 위한 다중회귀분석결과 임파워먼트의 하위요인인 자기결정력과 의미성이 직무만족에 미치는 영향에서 회귀모형의 설명력은 34.6%이고, 자기결정력은 (${\beta}$=.125, p<.05), 의미성은 (${\beta}$=.511, p<.001)로 분석되어 외식업체 종사원들의 임파워먼트는 직무만족에 정(+)의 영향을 미친다는 가설은 채택되었다. 또한 임파워먼트(자기결정력, 의미성)이 이직의도에 미치는 영향을 알아보기 위하여 다중회귀분석을 실시하였으며, 분석결과 회귀모형의 설명력은 11.2%이고, 자기결정력은 ${\beta}$=-.024로 통계적으로 유의한 결과로 분석되지 않았으며, 의미성은 (${\beta}$=-320, p<.001)로 분석되어 외식업체 종사원들의 임파워먼트가 이직의도에 부(-)의 영향을 미친다는 가설은 부분 채택되었다. 직무만족이 이직의도에 미치는 영향에 관한 회귀 분석 결과에 나타난 전체 회귀모형의 설명력은 25.3%이고, 직무만족은(${\beta}$=-.503, p<.001)로 분석되었다. 따라서 직무만족은 이직의도에 부(-)의 영향을 미친다는 가설은 채택되었다.

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외식기업 문화와 리더십이 경쟁 우위에 미치는 영향 (The Effect of Organization Culture and Leadership on Competitive Advantage in Food Service Companies)

  • 유택용;허준
    • 한국조리학회지
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    • 제14권4호
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    • pp.415-426
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    • 2008
  • In order to cope with the severe business environment and possess the competitive advantage in the food service industry, the effect of organization culture and leadership on competitive advantage in food service companies was investigated. The friendly culture was regarded as important in relation between corporate culture and leadership. And the tendency to participate was shown to be highly correlated to leadership. Leadership and competitive advantage were influenced by the tendency to participate, differentiation and competence. The corporate culture and competitive advantage were affected by the friendly culture, differentiation and competence. Especially, the organization culture was more important than leadership. Therefore, it is necessary to execute the tendency to participate, differentiate products, service and management, and attract customers. And the maintenance of competitive power is required to develop a new product, evaluate customer satisfaction, and improve decision making, problem solving and crisis management.

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월드컵 경기장 주변 한식당의 고객만족도 (Satisfaction of Korean Restaurant near World Cup Stadium)

  • 강명숙
    • 한국조리학회지
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    • 제8권2호
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    • pp.117-132
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    • 2002
  • The world's greatest single event the 2002 World Cup, will be co-hosted by Korea and Japan. This will be the first time an interactional mesa-event is held in two countries simultaneously. Pertaining to every aspect, competition between the Korean foodservice industries will intensify in the near future. Generally, a sporting event contributes positively to n hosting county as well. For this reason we cannot expect the 2002 World Cup to be a complete success. A wrongly planned event could be a burden to our countries economy and create various negative effects. This study was prepared predominantly using field research methods including the collection of data through questionnaires. This study is based on a sample of 212 who have visiting Korean Restaurant near World Cup Stadium. These questionnaires were distributed by 5 students. This research us conducted from April 1 to 20, 2002 at Suwon.

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외식 신상품 개발의 고객 참여와 효과에 관한 연구 (The Survey on the Effects of Food Hygiene and Customer Voluntary Behavior on the Development of New Products in Foodservice Industry)

  • 이선호
    • 한국조리학회지
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    • 제13권4호
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    • pp.199-210
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    • 2007
  • The purpose of this study is to analyze the survey on the effects of food hygiene and customer voluntary behavior on product development. For this, we examined the demographic variables, relationship and distinctive influence. The study targeted 220 persons and employee who live in Seoul. The findings of this study are as follows. Firstly, we find that, as for food hygiene factors, there are significant relationships among customer satisfaction, cost reduction, customers' prior occupations, food hygiene safety. Secondly, we also find that there is a significant relationship between customer voluntary behavior and the survey. Thirdly, we find that, as for hygiene factors, there is a correlational significant relationship with customer voluntary behavior. Finally, the analysis shows that there is distinctive influence between the food hygiene and customer voluntary behavior. This study has academic significance in that it attempts to investigate the relationship between the factors influencing the development of new merchandise of the food industry.

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영양교육, 급식 만족도, 잔반, 정신적.신체적 건강에 관한 자각증상간의 관련성 - 대전지역 일부 초등학생을 중심으로 - (The Interrelations among Nutrition Education, Satisfaction with School Lunch, School Lunch Leftovers and Self-rated Mental or Physical Health - The Elementary School Children in Daejeon Area -)

  • 권순자;성순정;이선영
    • 대한지역사회영양학회지
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    • 제15권1호
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    • pp.94-107
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    • 2010
  • The purpose of this study was to examine the interrelations among current status of nutrition education, satisfaction with school lunch, school lunch leftovers and self-rated mental or physical health in order to find out the effective method of nutrition education. For this, a questionnaire survey of 623 primary school 5th and 6th-graders in Daejeon area was carried out. The eating places were classrooms (41.1%) and restaurants (58.9%). A 59.2% of students have received nutrition education and the opportunity of receiving nutrition education was more in 5th-graders than in 6thgraders (p < 0.001). The score of nutrition knowledge was $9.4\;{\pm}\;2.8$ out of 15. When the score of nutrition knowledge was higher, the practical use of nutrition knowledge was higher (r = 0.134, p < 0.01); the score of school lunch leftovers were less (r = -0.116, p < 0.01); and the score of self-rated mental health was more positive (r = 0.198, p < 0.01). The practical use of nutrition knowledge was $2.9\;{\pm}\;1.1$ out of 5. When the practical use of nutrition knowledge was higher, satisfaction with school lunch was higher (r = 0.105, p < 0.01); school lunch leftovers were less (r = -0.103, p < 0.01); the score of self-rated positive mental health was higher (r = 0.293, p < 0.01); and the scores of self-rated negative mental health (r = -0.119, p < 0.05) and physical health (r = -0.126, p < 0.01) were lower, thus rating their health more positively. The score of satisfaction with school lunch was $3.4\;{\pm}\;1.0$ out of 5. When the satisfaction with school lunch was higher, the score of school lunch leftovers was less (r = -0.216, p < 0.01); the score of self-rated positive mental health was higher (r = 0.147, p < 0.01); and the score of self-rated negative health was lower (r = -0.121, p < 0.01). The score of school lunch leftovers was $2.9\;{\pm}\;1.4$ out of 5. When the school lunch leftovers were less, self-rated positive mental health was significantly higher (r = -0.146, p < 0.01); and the scores of self-rated negative mental health (r = 0.135, p < 0.01) and physical health (r = 0.223, p < 0.01) were significantly lower, thus presenting positive health. Therefore, in order to maintain positive health condition, it is necessary to carry out nutrition education, which is able to raise the nutrition knowledge and practical use of nutrition knowledge, school lunch satisfaction and to reduce the school lunch leftovers.

사찰음식특성이 사찰음식만족에 미치는 영향; 종교의 조절효과 (Effect of the Characteristics of Temple Food on Satisfaction : Moderating Effect of Religion)

  • 전효원;조성호;이명호
    • 한국조리학회지
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    • 제19권4호
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    • pp.40-55
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    • 2013
  • 본 연구는 사찰음식의 효율적인 경영을 위한 자료를 제공함은 물론 새롭게 부각되고 있는 사찰음식을 외식산업분야에서 경쟁우위의 차별적 위치를 선점할 수 있는 시사점을 제시하고자 한다. 이에 사찰음식특징이 사찰음식만족도에 어떠한 영향관계가 성립하는지를 파악하고, 종교유형이 사찰음식특성과 사찰음식만족도간의 관계를 어떻게 조절하는가를 검증하고자 하였다. 본 연구의 표본은 서울과 경기지역의 사찰음식 전문점을 이용하는 소비자들로 선정되었으며, 설문조사는 사찰음식전문점 소비자들 중 20대 이상 남녀 응답자가 직접 기입하는 자기기입식 설문조사방법에 의하여 2012년 5월 1일부터 6월 30일까지 2개월간 실시하였다. 총 500부를 배포하고, 이중 488부가 회수된 설문지 중에서 중심화 경향이 심하거나, 분석에 부적합한 설문지 12부를 제외하고 476부에 대하여 SPSS 18.0을 이용하여 요인분석과 신뢰성 검증을 실시하고, 제시된 연구 가설을 검증하기 위해서 다중회귀분석과 조절적 회귀분석을 실시하였다. 본 연구의 결과를 살펴보면 다음과 같다. 첫째, 사찰음식특징은 전체적으로 사찰음식만족도에 긍정적인 영향을 미치는 것으로 나타났다. 세부적으로 살펴보면, 사찰음식특징의 하위요인인 상황적특성, 기능적특성 그리고 지속적특성 모두 사찰음식만족도에 긍정정인 정(+)의 관계가 있었다. 둘째, 종교는 사찰음식특성과 사찰음식만족도 간의 관계에서 조절역할을 하지 않는 것으로 나타났다. 따라서 이러한 분석결과를 바탕으로 사찰음식에 유용한 시사점을 제시하였다.

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Social Shopping Site를 통해 구입한 외식업체 쿠폰 특성이 고객만족도와 향후 행동의도에 미치는 영향 - 패밀리레스토랑을 중심으로 - (The Effects of the Characteristics of Coupons Purchased through a Social Shopping Site upon Customer Satisfaction and Future Behavior Intention - Focusing on Family Restaurants -)

  • 송민경;윤혜현
    • 한국조리학회지
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    • 제17권5호
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    • pp.92-107
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    • 2011
  • 본 연구는 Social Shopping Site를 통해 구입한 외식업체의 쿠폰 특성이 레스토랑, 쿠폰 등에 대한 고객만족도와 향후 행동의도에 미치는 영향에 대해 고찰하였다. 실증연구를 위해 확보된 332개의 표본을 바탕으로 연구모형의 신뢰성, 적합성 등을 검토하였고, 구조방정식 모형을 사용하여 4개(세부가설 포함 총 8개)의 가설을 검증하였으며, 최종모형의 적합도는 ${\chi}^2$=309.795(df=103, p<.001), CMIN/DF=3.008, RMR=.103, GFI=.912, NFI=.927, CFI=.950, RMSEA=.074로 조사되었다. 연구 결과 레스토랑 고객만족에는 쿠폰이용성(${\beta}$=.645), 가격민감성(${\beta}$=-.315)이, 쿠폰 만족에는 쿠폰이용성(${\beta}$=1.040)만이 유의한(p<.001) 영향을 주는 것으로 나타났다. 또한 레스토랑 고객만족은 향후 쿠폰 재구매(${\beta}$=.335)와 레스토랑 재방문(${\beta}$=.603) 모두에 유의한(p<.001) 영향을 주었으며, 구매한 쿠폰의 만족 역시 쿠폰 재구매(${\beta}$=.353)와 레스토랑 재방문(${\beta}$=-.263)에 유의한 (p<.001) 영향을 주는 것으로 나타났다. 이를 통해 쿠폰을 이용하면서 느낀 즐거움과 인지된 금액 절감 정도가 레스토랑 이용 고객에게 만족을 주는 요소이며, 레스토랑 이용 시 만족한 고객은 추후 다른 쿠폰의 재구매와 레스토랑을 재방문 하고자 하는 의도가 있으나, 쿠폰을 재구매 하기보다는 쿠폰 없이도 레스토랑을 재방문 하고자하는 의도가 더욱 높은 것으로 나타났다. 또한 구매한 쿠폰에 만족한 소비자라도 레스토랑은 재방문 하지 않으려 한다는 것으로 조사되었다.

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부산지역 학교유형별 영양(교)사의 지식요구도, 직무만족도 및 나트륨 급원재료 사용량 (The use Frequency and Amount of Food Sources of Sodium and Knowledge Requirement, and Job Satisfaction of Dietitians and Nutrition Teachers according to the School Types in Busan)

  • 연지영;이순규;강백원
    • 대한지역사회영양학회지
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    • 제19권2호
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    • pp.198-211
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    • 2014
  • Objectives: To investigate the use frequency and amount of food sources of sodium and knowledge requirement, and job satisfaction with school food services according to the school types in Busan. Methods: A total of 98 schools were surveyed and knowledge requirement and job satisfaction were assessed using a questionnaire. In addition, the use frequency and amount of food sources of sodium for 10 school days were examined. Results: The response rate of the most difficult area among dietitians' tasks was significantly high in 'nutrition education and counseling' for elementary schools and 'hygiene management' for high schools (p < .05). The response rate of the factors to be considered in meal planning was significantly high in 'energy and nutrients requirement' for elementary schools and 'menu/taste preference of students' for middle and high schools (p < .05). The response rate of whether school food services affect health and eating habits of students or not was significant high in 'very helpful' for elementary schools (p < .001). The average sodium contents in the meals of elementary, middle and high schools was 1981.4 mg/meal/person/day, 1867.3 mg/meal/person/day and 1,329.9 mg/meal/person/day, respectively. For foods in highest sodium, Kimchi, Oribulgogi, and Kare rice were ranked 1st, 2nd and 3rd respectively. The main reason for not providing the fruits was 'price' among all groups. The knowledge requirement such as 'nutrition and menu management', 'nutrition education', and 'nutrition counseling' was significantly higher in elementary school compared with middle and high school (p < .001, p < .01, and p < .01 respectively). The dietitians and nutrition teachers of elementary schools have a higher job satisfaction compared with those of middle schools (p < .01). The job satisfaction was positively correlated with knowledge requirement of dietitians and nutrition teachers of elementary and middle schools. Conclusions: The results suggest that developing dietitians' education program about knowledge requirement contribute to increasing the school food service and job satisfaction in elementary and middle schools.

유아교육기관의 급식에 대한 학부모의 태도 및 인식조사 (Parents' Perception and Attitudes to the School Meal Service Program(SMSP) in $Kinder\'{g}arten$)

  • 이영미;오유진
    • 대한지역사회영양학회지
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    • 제10권2호
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    • pp.141-150
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    • 2005
  • This Study investigated kindergarten parents' attitude, satisfaction and demand in the school meal service programs (SMSP). The subjects were 2450 parents that their child attended at kindergarten's SMSP from 16 provinces. To com-pared children's eating habits according to their parent age group and residence area, the percentage of regularly breakfast eating were lower in 'below 30 years old' group and large city residence than 'above 30 years old' group and middle and small city residence. And taking breakfast item was partially different pattern according parent age, 'below 30 years old' group and large city child ate more bread and milk as breakfast than Korean style breakfast with steamed rice and soup and side dish. In the prefer types of school meal service, most prefer types of meal service was fully meal service at kindergarten, $79.1\%$ subjects wanted this type. But 'below 30 years old' group's parent answered 'lunch box brings from home' ratio was higher than 'above 30 years old' group. Most parents accepted the present meal cost and $63.8\%$ of subjects was willing to pay more money to improve the quality of SMSP Twenty-six precent parents was responded that no improvement children's eating habit through SMSP. And they answered the key point of SMSP management was 'cooking sanitation'($65.1\%$) and 'nutrition' ($50.0\%$) and they answered the urgent improvement point at SMSP was 'Improvement taste and quality of meal' ($62.6\%$). Kindergarten parents' attitude about catering service as SMSP as not to prefer, but $10.4\%$ of subjects answered that catering service is ideal meal service type in kindergarten and they expected the advantage of catering service was 'convenience of foodservice'($40.7\%$) and 'support foodservice facilities and labor'($32.4\%$) and they also pointed out disadvantage was 'lower in meal freshness'($53.9\%$) and 'sanitation Problem'($51.9\%$).

기피 수산물 메뉴에 선호 조리법 적용을 통한 초등학교 급식 개선에 관한 연구 (Study on Improvement of Elementary School Food Service by Applying Preferred Recipes to Disliked Seafood Menus)

  • 성지혜;김미정
    • 동아시아식생활학회지
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    • 제27권4호
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    • pp.387-398
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    • 2017
  • We attempted to develop a seafood menu by applying the most preferred recipes to the most disliked seafood menus in order to improve elementary schoolers' seafood menu preferences and consumption levels. A survey was conducted on the attitudes of 106 fifth graders about nine cooking methods and 37 school seafood menus served in the past 2 years. The deep-frying method was the most preferred by both boys and girls. The next preferred methods by boys were grilling and batter-frying while those by girls were stir-frying and batter-frying. The most disliked menus were cold jellyfish salad, mussel soup, dried-pollack soup, and sea-snail salad in that order. Mussel soup, dried-pollack soup, and seasnails salad ranked as the least preferred menu as well. Finally, standardized recipes for mussel croquette, dried-pollack Gangjeong, and batter-fried seasnails were developed. Consumption ratios of mussel croquette (85.94%), dried-pollack Gangjeong (79.55%), and batter-fried seasnails (75.5%) were significantly improved compared to the original menu (p<0.001). For mussel croquette, satisfaction scores for serving size, appearance, flavor, texture, and taste were significantly higher, and intakes of protein, phosphorus, iron, potassium, vitamin A, vitamin B1, vitamin B2, niacin, and vitamin C were significantly improved, as compared with mussel soup (p<0.001). Dried-pollack Gangjeong, texture and taste scores were significantly improved compared to dried-pollack soup. For batter-fried seasnails, protein, phosphorus, and iron intake levels and taste score were significantly improved compared to seasnail salad. Findings of the study suggest that a combination of disliked seafood ingredients and preferred recipes may be helpful in improving elementary school foodservice by increasing menu preference and consumption ratio.