• Asia Marketing Journal
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• 제14권4호
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• pp.143-165
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• 2013

Sales force automation (SFA) technologies are increasingly used to support customer relationship management (CRM) strategies. However, the popular press reports mixed results among companies incorporating SFA technologies and the previous studies have less interested in relationship quality between sales person and customer as an outcome of SFA. Actually the improved quality of the salesperson-customer relationship may be the most important outcome of SFA usage. This outcome is especially meaningful in today's marketplace given the increasing focus placed on customer retention and other customer related performance such as customer lifetime value. Therefore, this study seeks to further examine the impact of SFA usage within two different firms using SFA technologies to examine the impact of SFA usage on both customer relationship quality and sales performance. Additionally, the moderating roles of perceived managerial support and salesperson experience on the outcomes of SFA usage are examined. The results shows that direct effect of SFA usage on performance was not significant but highlight the mediating role of customer relationship quality in the SFA usage - sales performance relationship. Also, this research examines a number of moderating effects of both management supports for SFA and salesperson's sales work experience. The results indicate that management support has a significant direct influence on relationship quality and salesperson performance, but not a significant moderating effect on the relationship between SFA usage and the outcomes (relationship quality and performance). Thus moderating effects were not supported but find significant main effects. First of all, finding of this study suggest that a formula for successful SFA implementation must be one that highlights a SFA usage → relationship quality → sales performance sequence. This means when sales person use SFA they must build relationship with customer first then will return some long term performance. Second, the implications of not considering the introduction of big technology initiatives in terms of fit within the company's culture, strategy, structure, and environment may in many cases be quite noteworthy. Therefore, the launching of a new technology in the firm, such as SFA, may have a nonlinear impact upon overall firm performance, depending on the presence of other complimentary resources and capabilities. Finally the authors offer a number of implications for research and practice, and suggest directions for future SFA research that may further improve our understanding of this increasingly relevant topic.

• 기술경영경제학회:학술대회논문집
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• 기술경영경제학회 2002년도 제20회 동계학술발표회 논문집
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• pp.133-149
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• 2002

This study aims to investigate the impact of wide use of digital technology, in particular, the Internet, on innovation process and corporate strategy in electronics industry. The introduction of digital technology has changed innovation process, business model and organizational structure of the electronics companies. With the introduction of digital technology, the entire value chain of electronics industry from procurement, sales, and marketing to R&D and manufacturing has been restructured. E-commerce has been a major agenda for e-business. Recently, collaboration among electronics companies through e-marketplace has emerged as an important issue. A web-based e-commerce standard, so called RosettaNet, has been developed for facilitating e-transactions of electronics firms. The development of digital technology has dramatically increased the processing speed and sophisticated the virtual reality technology. As simulation becomes easier and more effective, the uncertainty and risk involved in R&D has decreased significantly. Another positive impact is closer cooperation between R&D and manufacturing functions. Taking advantage of automated and flexible production technology, has a new type of firm, so called, EMS (Electronics Manufacturing Services) emerged, whose strategic focus is on manufacturing only. The EMS can be seen as a kind of innovative organization, that is, a modular organization for production function. Digital technology has made convergence of computer and communication possible at early years but right now the convergence has been accelerated in extensive areas of communication, broadcasting, information appliances, software, contents, and services. Firms' effort for an innovative product and service has been intensified and the competition for a new standard product and service has become severe in electronics industry. Business activities are always realized in a specific organizational context. Accordingly building up innovation-friendly organization has emerged as a critical concern. Due to the striking decrease of transaction cost, a network type of organization has proliferated, and a business function turns into a modular organization. As a whole, digital technology has pushed electronics firms into developing their own business model, which takes consideration of standardization of business platform and their core competency.

• 한국경제지리학회지
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• 제3권1호
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• pp.53-81
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• 2000

1980년대에서 1997년 사이에 한국 섬유 의류산업은 국내 가격경쟁력을 기반으로 한 수출주도형 성장체제에서 생산력의 지리적 확장을 가져오는 해외생산 그리고 고급의류 내수시장의 증가로 따른 기술 발달과 자동화에 기반을 둔 질적 성장체제로 전환하였다. 이러한 재구조화는 1987년 노동자 대투쟁으로 인한 임금의 급상승으로 1986년까지 진행된 수출주도형 성장체제에 위기가 왔다는데 일차적 원인을 둘수 있다. 특히 임금상승과 노동의 세력화에 따른 단체교섭의 형성은 장시간 노동시간과 저임금 구조에 기반을 둔 대량 생산과 대량수출의 결합체제에 위기를 가져왔다. 따라서 본 논문의 목적은 1980년과 1997년 사이에 발생한 한국 섬유 의류산업의 발전모델 또는 양식의 전환을 밝히고자 하는 것이다. 이를 위해 본 논문은 역사적 맥락에서 1987년 이전과 이후의 축적체제의 변화와 함께 조절양식의 제도적 형태인 임고용 관계, 기업간 관계 그리고 국가와 기업관계의 변화를 살펴보았다.

• 산경연구논집
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• 제8권2호
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• pp.33-38
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• 2017

Purpose - The objective of the current research is to explore success factors of the 'Night Markets' in Korea. Unlike other countries, where the markets are culturally established based upon various socioeconomic factors, the night markets are relatively new phenomena in Korea and are created by the government's support. Since the first introduction in 2011, now there are 34 Night Markets that are operating or are in the process of operation. Some of them attract nearly 100,000 customers a day, while some are discontinued shortly after the introduction due to lack of visitors. Its influence on the customers' behavioral motives of engaging in various activities in the night markets is increasing. However, because of its brief history in Korea, not much of research has cast attention on them. It is imperative to figure out the success factors of the night markets, so that other night markets can learn the secret of successful operation of the markets. Research design, data, and methodology - The research is based upon both qualitative and quantitative data. Data are collected from multiples levels of the night market related parties. Four groups are chosen: customers, night market sellers, sellers' union and government officers who are in charge of the market. Conventional survey formats are employed for customers and night market sellers. For night market union and government officers, survey and in-depth focus group interview methods are applied. Of the night markets in operation, commonalities of successful or well established ones are elaborated. Results - Night Market operation success factor are sought utilizing Porter's The Competitive Advantage of Nations model (1990). Results are shown that successful night markets commonly have satisfactory 'Factor Conditions.' Specifically, established night markets have either nearby big cities or tourist attractions in common. While these have fair 'Firm Strategy/structure/rivalry,' and 'Related and supporting industries,' they commonly demonstrate weakness in 'Demand conditions.' Conclusions - A successful night market incurs new customers not only to the market itself but also to the traditional periodical market the night markets are within. Government support to the night market can be justified where the circulation of new customer to the night market and the night market to the periodical market mechanism is in effective.

• 마케팅과학연구
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• 제19권2호
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• pp.5-16
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• 2009

Against the backdrop of the increasing trend towards economic globalisation, many international firms are indicating that decisions on how to enter foreign markets remains one of the key strategic challenges confronting them. Despite the rich body of literature on the topic, the fact that these challenges have continued to dominate global marketing strategy discourses point to someevident lacunae. Accordingly, this paper considers the variables, categorised in terms of firm contexts (standardisation, market research, competition, structure, competitive advantage) and host country-contexts (economic development, cultural differences, regulation and political risk), which influence the degree of involvement of UK companies in overseas markets. Following hypotheses were drawn from literature review: H1: The greater the level of competition, the higher the degree of involvement in the overseas market. H2: The more centralised the firm's organisation structure, the higher the degree of involvement in the overseas market. H3a: The adoption of a low cost-approach to competitive advantage will lead to a higher degree of involvement. H3b: The adoption of an innovation-approach to competitive advantage will lead to a higher degree of involvement. H3c: The adoption of a market research approach to competitive advantages will lead to a higher degree of involvement. H3d: The adoption of a breadth of strategic target-approach to competitive advantage will lead to a lower degree of involvement. H4: The higher the degree of standardisation of the international marketing mix the higher the degree of involvement. H5: The greater the degree of economic development in the host market, the higher the degree of involvement. H6: The greater the cultural differences between home and host countries, the lower the degree of involvement. H7: The greater the difference in regulations between the home country and the host country, the lower the degree of involvement. H8: The higher the political risk in the host country, the lower the degree of involvement. A questionnaire instrument was constructed using, wherever possible, validated measures of the concepts to serve the aims of this study. Following two sets of mailings, 112 usable completed questionnaires were returned. Correlation analysis and multiple regression analysis were used to analyze data. Statistically, the paper suggests that factors relating to the level of competition, competitive advantages and economic development are strong in influencing foreign market involvements. On the other hand, unexpectedly, cultural factors (especially individualism/collectivism and low and high power distance dimensions) proved to have weak moderating effects. The reason for this, in part, is due to the pervading forces of globalisation and the attendant effect on global marketing. This paper has contributed to the general literature in a way that point to two mainimplications. First, with respect to research on national systems, the study may hold out some important lessons especially for developing nations. Most of these nations are known to be actively seeking to understand what it takes to attract foreign direct investment, expand domestic market and move their economies from the margin to the mainstream global economy. Second, it should be realised that competitive conditions remain in constant flux (even in mature industries and mature economies). This implies that a range of home country factors may be as important as host country factors in explaining firms' strategic moves and the degree of foreign market involvement. Further research can consider the impact of the home country environment on foreign market involvement decisions. Such an investigation will potentially provide further perspectives not only on the influence of national origin but also how home country effects are confounded with industry effects.

• 한국경제지리학회지
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• 제17권2호
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• pp.335-348
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• 2014

본 연구는 충남가젤산업의 기술수준분석과 산업구조분석을 통해 정책적 시사점을 도출해 보고자 하였다. 분석결과, 충남가젤산업은 규모와 성장성 측면에서 경쟁우위가 있고, 산업효율성이 높아 소득증대 효과가 있었다. 또한 충남가젤산업 중 저기술산업은 첨단기술산업을 제외한, 고기술산업, 중기술수준의 산업보다 산업집적과 산업성장을 거듭하며 빠른 산업구조변화속도로 변모해왔다는 사실을 밝혀냈다. 이러한 분석결과를 바탕으로 다음의 시사점을 도출하였다. 낮은 연구개발 투자에도 빠른 성장과 고용창출을 달성하는 충남가젤산업에 대한 집중한 추가적인 연구개발투자가 필요하며, 산업규모(BQ)와 산업성장율(IG)을 이용한 산업발전단계별 육성전략 추진이 필요하다. 또한 충남가젤산업 중 저기술산업이 고기술산업, 중기술수준의 산업보다 빠른 산업구조적 변화를 보이는 것에 대해 지역의 입장에서 유불리를 심도있게 검토해야 한다. 본 연구에서 분석한 가젤산업을 지역산업정책에 활용한다면 높은 소득증대와 고용창출 등으로 지역산업과 지역발전에 이바지 할 것으로 기대한다.

• International Journal of Quality Innovation
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• 제8권1호
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• pp.40-75
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• 2007

In the early industrial age which with high intensity of machine and labor, using financial measurement index was good enough to tie in company's mechanization and philosophy of management and been in efficiency. But being comply with "New Economic age," a new economic environment is full of knowledge and information, the enterprise competition had changed from tangible assets, plants to intangible innovation ability of knowledge. As recognizing the new tendency by enterprise, they value gradually the growth and influence from learning. Practice of organization learning not only needs firm structure and be in coordination with both hardware and software, but also needs an affect measurement model to offer enterprise to estimate learning performance. It's a good instrument of financial performance measure mold in the past years, But it's for measuring the past, couldn't formulate enterprise trend to future, hard to estimate investment for future, such as development of products, organization learning, knowledge management etc, as which intangible assets and knowledge ability just the key factors of being win around competition environment in the future. In 1992, Kaplan and Norton brought up Balance Scorecard (BSC) on Harvard Business Review, as an instrument helping enterprise to measure performance, which is being considered to be a most influence management instrument. It added non-financial index such as customer, internal process and learning growth besides traditional financial index, as offering enterprise an index to measure and manage intangible assets and intellectual property. As being aware of organization learning is hard to be ignored in the new economic age, this research is based on learning and growth of BSC, and citing one national material company try to let the most difficult measurement performance of organization learning, to be estimate through BSC, analyze of factor and individual case, to discuss the company how to make the related strategy and vision of organization learning to develop learning and growth of the structure of BSC, subject the matter of out put factors to be discussed, and measure the outcomes as a result of research. The research affect offers (1) the base implement procedure of carrying out BSC; (2) the reference of formulating measurement index while enterprise using BSC to estimate performance of organization learning; (3) the possibility bottleneck maybe forcing while carrying out BSC, to be an improvement or preventive for enterprise.

• 기술혁신학회지
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• 제21권2호
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• pp.636-662
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• 2018

최근 문재인 정부는 중소벤처가 주도하는 창업과 혁신성장 전략의 일환으로 중소기업청을 중소벤처기업부로 확대 신설하였다. 경기둔화 상황에서는 작지만 우수한 내부역량을 보유한 벤처기업이 성장에 유리한 것으로 나타나고 있어 기술개발 자금 부족에 대한 정부 지원자금의 중요성은 커지고 있다. 기존 연구에서는 기업 스스로 노력으로 경쟁력 강화가 가능한 내부역량 요인과 산업환경에서 중요한 요인인 성장단계가 경영성과에 미치는 영향구조에 집중한다. 그러나 연구모델 관점에서 벤처기업 정부 지원자금의 활용이 내부역량 및 기업 성장단계에서 어떠한 경영성과를 미치는지를 살펴보는 선행연구는 부족한 현실이다. 따라서 본 연구에서는 벤처기업의 내부역량과 기업 성장단계가 경영성과에 직접적인 효과성이 있는지 여부에서 나아가, 이들 영향구조 하에서 정부 지원자금 활용과 연계한 조절효과를 분석하였다. 연구의 분석 결과는 다음과 같다. 첫째, 벤처기업의 내부역량 요인 중 연구개발(R&D) 인력 비율이 타 벤처기업보다 상대적으로 낮은 벤처기업, 자사브랜드 미보유 벤처기업, 그리고 종업원이 증가한 벤처기업에서 정부 지원자금 활용에 대한 조절효과가 통계적으로 유의미한 양(+)의 관계를 보였다. 둘째, 벤처기업의 성장단계 중 고도성장 단계에서 정부 지원자금 활용에 대한 조절효과가 통계적으로 유의미한 양(+)의 관계를 보이는 것으로 나타났다. 본 연구는 벤처기업 내부역량 요인과 성장단계에 대한 정부 지원자금 정책의 조절효과를 확인한 바, 향후 벤처기업의 정부 지원자금에 대한 정책방향 수립 시 경영성과 및 산업경쟁력 제고 관점에서 연구결과 활용에 의의가 있다. 또한 R&D 인력 지원을 포함한 더 큰 범위에서의 일자리 창출과 연계된 인력정책의 필요성과 고도성장 단계에 있는 벤처기업의 정부 지원자금에 대한 효과성 연구가 벤처정책의 수립하는데 의미가 있을 것으로 기대된다.

• Asia Marketing Journal
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• 제13권4호
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• pp.105-137
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• 2012

1980년대 마케팅 분야에서 Relationship Marketing이란 새로운 접근방법이 등장한 이후 미국, 유럽 및 아시아 등지에서 다양한 연구가 활발히 이루어져 왔다. 급속한 환경변화와 경쟁의 세계화로 말미암아 기업들은 보다 적극적으로 환경과의 관계를 고려하지 않을 수 없게 된 상황에서 Relationship Marketing은 마케팅뿐만 아니라 전략분야에서도 중추적인 패러다임으로 자리를 잡아가면서 전통적인 마케팅 연구의 한계를 극복하는 동시에 기업의 마케팅 활동에 보다 풍부한 시사점을 제공하고 있다. 그러나 Relationship Marketing의 연구들은 마케팅 시스템의 상적 영역(commercial sector)에서의 관계구조 및 특성에 초점을 맞추는 조직간 관계 중심이 대부분이었다. 역설적으로 Relationship Marketing에 있어서 다시금 소비자 측면을 고려하지 않으면 안 되는 상황이 전개되고 있다. 1990년대 정보통신 기술의 발달과 웹의 상업적 적용이 빠르게 적용되고 있고, 이러한 새로운 기술들은 커뮤니케이션 개념을 변화시키고 있다. 2000년대 뉴미디어와 혁신 기술의 발달로 소비자들은 스스로 확대된 정보 네트워크를 갖추고 활발하게 정보교환을 하면서 생산이나 판매에 참여하고 있다(Kelly 1998: Jenkins 2006). 이러한 기업과 소비자의 변화는 기업과 소비자의 관계를 근본적으로 변화시키고 있는데, 그에 따라 최근 소비현상에서 소비자의 주도적인 역할이 자주 논의되고 있다.(Seybold 2000: Sharma and Sheth 2004: 임종원, 양석준 2006). 디지털 모바일환경에서의 서비스 유통구조인 플랫폼을 통한 새로운 관계 지배구조로서의 공동체(community)가 연구대상이 되고 있고, 행위적 측면에서도 디지털 환경과 맞물린 소비자 참여 역할 변화는 마케팅 시스템에서 커다란 변화를 요구하고 있다. 본 연구는 지금까지의 Relationship Marketing 연구 성과를 (1) 철학적 측면, (2) 구조적 측면, (3) 행동적 측면, (4) 마케팅 성과 측면에서 전통적 마케팅 연구 관점과 비교 검토하는 동시에 21세기의 새로운 현실, 즉 디지털 환경에서 뉴미디어의 보편화와 고객 참여의 고도화에 따른 마케팅 환경과 마케팅 시스템의 변화에 초점을 맞추어 소비자의 조직화라는 관점에서 공동 가치창조를 위한 연결마케팅공동체의 형성 가능성을 제시하고 향후 Relationship Marketing 연구의 방향을 모색해보고자 하였다.

• 한국항해항만학회지
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• 제46권3호
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• pp.203-208
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• 2022

최근 해사 분야에서는 제4차 산업혁명을 기반으로 e-Navigation, 자율운항선박, 스마트선박 등 다양한 디지털 기술 이슈가 끊임없이 등장하고 있다. 국제해사기구(IMO)는 해양안전 및 해양환경보호를 위한 규제를 점차 강화하고 있으며, 이러한 강화된 규제 이행은 해양안전 및 해양환경보호 분야의 신산업 창출로 이어지고 있다. 이에 본 연구에서는 해사 분야의 대표적 신산업인 자율운항기술 분야에 대한 산업경쟁력 분석을 위해 포터(Porter)의 다이아몬드 모델을 기반으로 산업경쟁력 분석 모델을 설계하고, 총 5개 평가요소 및 13개 세부요소를 기반으로 국내 자율운항기술 산업에 대한 산업경쟁력을 정성적·정량적으로 평가하였다. 산업발전 초기 단계인 자율운항기술 산업은 산업경쟁력 지수화 결과 16.9점으로 평가되었으며, 현재 산업의 범위 정립부터 관련 규제 및 핵심기술 개발 등이 동시에 진행되고 있는 것이 특징이었다. 이러한 산업특성을 고려한 산업경쟁력 분석·평가는 신산업에 대한 전략적 지원 및 정책 추진을 위한 근거를 마련하고, 신산업 경쟁력 강화를 통해 해운·물류, 항만, 조선·기자재 산업 등 광범위한 연관 산업까지 영향을 미칠 것으로 기대된다.