• 한국융합학회논문지
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• 제12권3호
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• pp.261-272
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• 2021

스마트워크가 확산되면서 업무와 비업무의 경계가 모호해 지고 있으며, 이로 인해 테크노스트레스가 유발되고 있다. 그러나 테크노스트레스는 수동적으로 그 결과를 받아들이기 보다는 일과 비업무의 경계를 능동적으로 조절함으로써 극복될 수 있다. 스마트워크 환경에서 업무/비업무 영역이 모호해지면서 발생하는 업무 영역에서 기술침해로 인한 스트레스에 대한 대응전략을 파악하기 위해 직무 만족도에 영향을 미치는 요인과 스마트워크 참여자가 적극적으로 선택하는 경계관리전략의 역할을 이해할 필요성이 있다. 본 논문은 비업무의 업무 간섭, 직무 자율성, 직무 몰입, 직무 만족 간의 인과관계와 경계관리전략 유형별 조절 효과를 담은 연구 모델을 개발했다. 스마트워크 참여자를 대상으로 수집된 설문을 분석한 결과, 전체 5개 가설이 채택되었으나, 경계관리전략 유형별로 나눠 검증한 결과는 각 유형에 따라 직무만족에 영향을 주는 3개 가설의 채택과 기각이 상이하게 나타났다. 이러한 결과는 스마트워크 사용자의 경계관리전략에 따라 차별적인 변화관리를 마련할 필요가 있다는 점을 시사한다.

• 한국산림휴양학회지
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• 제22권4호
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• pp.83-94
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• 2018

본 연구는 자연공원분야에 서비스스케이프의 개념을 적용하여 서비스스케이프가 탐방객의 지각된 가치, 전반적 만족 그리고 행동의도에 미치는 영향을 살펴보고자 하였다. 연구결과, 자연공원의 서비스스케이프는 주차장, 화장실, 휴식공간, 부대시설 등 공원 내의 시설을 중심으로, 공원까지의 접근성과 시설이용의 편리성 및 쾌적성의 3개 요인으로 측정할 수 있었다. 또한 탐방객들이 공원 내의 시설 즉, 서비스스케이프를 호의적으로 인지하면 무형적인 경험의 가치도 호의적으로 인식하게 되어 결과적으로 전반적인 만족과 행동의도에 긍정적으로 작용하는 것으로 확인되었다. 특히 탐방객들은 탐방경험을 통한 시간가치를 중요하게 인식하였으며, 이에는 서비스스케이프 요인 중 쾌적성이 영향을 미치는 것으로 나타나 자연공원의 관리적 측면에서 청결하고 쾌적한 환경조성을 위한 지속적인 노력의 중요성을 시사하였다. 본 연구는 자연공원에 서비스스케이프의 개념을 적용한 첫 번째 사례라는 점에서 의의를 지니며, 후속연구를 통해 연구결과의 일반화와 신뢰성의 향상이 요구된다.

• Human Ecology Research
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• 제62권2호
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• pp.233-248
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• 2024

The purpose of this study was to describe the family life and relationships of national family center users in 2023. A sample of 1,086 adults was recruited from 48 family centers across South Korea. Participants, both online and offline, reported on various aspects of family life, including satisfaction, gender equality, work-home-life balance, family leisure, and internet usage for family and household purposes. Additionally, family relationships were explored in terms of dynamics with a spouse, children, and adult children. Data were analyzed using descriptive statistics and t-tests. In the family life domain, center users reported a high level of satisfaction, with women exhibiting greater awareness of gender equality and higher engagement in household chores than men. Furthermore, although a moderate balance among work, home, and life was reported, time emerged as a significant challenge for family leisure. Regarding technology, center users frequently utilized the internet for family communication, leisure, shopping, and household management. In the family relationships domain, men were more satisfied with spousal relationships than women. Center users reported high satisfaction with parent-child relationships. Parents of school-aged children perceived economic burdens, while those with adult children frequently provided psychological and instrumental support. These findings suggest the need for program modification and the development of new initiatives within national family centers to better support the diverse needs of families in terms of life satisfaction and relationship dynamics.

• 대한물리치료과학회지
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• 제9권4호
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• pp.63-72
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• 2002

Patient satisfaction is an important factor in evaluating the quality of care. Patient satisfaction may be used to evaluate provider services and facilities, and used to predict the patient returns to a facility. The patients d whether the patient returns to a facility or whether the patient recommends the facility to other people may be affected by a variety of factors of patient satisfaction. Low satisfaction may result in poor compliance with the potential of waste of resources and suboptimal clinical outcome. This study is to identify factors of patient satisfaction that will affect patients decision whether the patient returns or not. A self-administered questionnaire survey was conducted in Seoul, Chung-Joo and Bu-Cheon cities, Survey data was obtained from 743 patients who visited the physical therapy practice at university hospitals, general hospitals and clinics. Response rate was 94.4%. The instrument developed by Goldstein et al. (2000) was used and translated into Korean. Several items were added to the instrument. Patient's opinions of service in each domain measured using 5-point Likert-type scales that ranged from strongly disagree to strongly agree. A multiple-regression analytic approach was used to predict overall satisfaction of physical therapy. Age, kindness, scheduling, convenience of parking, privacy, and waiting time predicted the overall satisfaction of physical therapy. The older patients had higher level of satisfaction with physical therapy compared with the younger patients. Patient satisfaction were more affected by access (scheduling and waiting time), administrative technical management (convenience of parking), and interpersonal management (kindness of physical therapists and other staffs) than clinical technical management (physical therapists' skills).

• 한국환경과학회지
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• 제22권6호
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• pp.779-785
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• 2013

To examine the psychological characteristics and work ethics of Hanwoo managers, we selected 26 of the 50 managers who took part in this study to avoid unreliable response and non-description from the questionnaire. The core results of this study were the following: First, cronbach's ${\alpha}$ reliability with highest domain in this study were obtained from character strengths (.938), followed by job satisfaction (.841), internal evaluation (.799), and external evaluation (.739). Second, for perception and attitude of Hanwoo management, the correlation between job satisfaction and internal evaluation (P<0.05) was observed. Management satisfaction showed higher for intermediate group and subgroup and lower satisfaction for the top group. Third, there were statistical differences (P<0.05) in ten character strengths (curiosity, judgment, creativity, social intelligence, wisdom, honesty, optimism, responsibility, humor, and passion) according to group satisfaction. Ten character strengths were lower in creativity (7.14) and higher in responsibility (8.57) in comparison with other items for the top group. In conclusion, these results suggest that character strengths are beneficial to improve Hanwoo management on psychological characteristics and work ethics of managers.

• 가정간호학회지
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• 제19권2호
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• pp.139-149
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• 2012

Purpose: The purpose of this study is to provide the basic data required for quality improvement of home health care nursing and development of nursing services for cancer patients by examining the frequency of practices, level of service needs and satisfaction for nursing services. Methods: The subjects were 231 patients who agreed in participating on this study and were receiving home health care nursing services by the home health care advanced practice nurse from two national hospitals and four subsidiary general hospitals, located in Seoul from September 30, 2008 to February 28, 2009. Data were analyzed by frequency, percentage, t-test and ANOVA, using SPSS WIN 12.0 program. Results: The most frequent practices were 'checking vital sign' and 'explaining what patient want to know.' Total service need had an average of 3.03 point and emotional domain showed the highest average of 3.44 point. Total satisfaction had an average of 4.23 point and satisfaction along diseases had the highest average of 3.65 point in case of non-metastasis cancer. Conclusion: The subjects were highly satisfied with home health care nursing services which gave positive effect to them. It will be helpful to give cancer patients physical and spiritual care complementally when home health care nurses provide nursing services.

• 기본간호학회지
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• 제21권3호
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• pp.292-301
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• 2014

Purpose: The purpose of this study was to contribute to the development of efficient methods of nursing practice education by evaluating effects of core fundamental nursing skills education on self-efficacy, clinical competence and practice satisfaction in nursing students. Method: The research design was a one group pretest-posttest design and it was done to assess changes in self-efficacy and clinical competence from pre to the post-test which was given after the core fundamental nursing skills education was completed. Data were collected from September 5 to December 20, 2013 from 156 nursing students who were taking the 12-hours core fundamental nursing skills education at one university in Gyeonggi-do. This practicum was composed of 6 core fundamental nursing skills. Results: Self-efficacy and clinical competence scores improved. There was no significant difference in self-efficacy but there was a significant difference of clinical competence. In the subscales of clinical competence, the domain of nursing skill was scored the highest. The score for practice satisfaction was also high. Conclusion: The results indicate that the core fundamental nursing skills education is effective in improving clinical competence and practice satisfaction in nursing students. But new strategies are needed to improve self-efficacy.

• The Journal of Asian Finance, Economics and Business
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• 제9권1호
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• pp.93-103
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• 2022

The main purpose of this study was to gauge the patient satisfaction index and subsequently discuss the Importance-Performance (IP) matrix analysis of the inpatient services in the context of the private hospital setting. The Malaysian Customer Satisfaction Index Model was employed as the theoretical framework for the above purposes. This study involving 242 patients in Malaysian's private healthcare sector used a Web-based survey as the main method of data collection. Partial least square structural equation modeling (PLS-SEM) was utilized for data analysis. Using Fornell et al. (1996)'s formula, the resulting patient satisfaction index was slightly lower than the "very satisfied" category, the target level required for positioning as one of the world's premier medical tourism players. The IP matrix showed that medical quality is the main competitive advantage of the private hospitals that can propel their growth in the global healthcare marketplace. The results also indicate that outcome quality, patient rights, and privacy, and service quality are the three quality domains that need to be prioritized for further improvement. On the other hand, the servicescape quality domain needs to be strategized as the unique selling proposition as the performance of the private hospitals in this regard is already extremely good.

• International Journal of Fuzzy Logic and Intelligent Systems
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• 제12권1호
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• pp.77-85
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• 2012

This paper describes a novel approach to adaptive courseware generation. This approach adopts its structure from existing intelligent tutoring systems and introduces a new component called pedagogical scenario model to support pedagogical flexibility in the adaptation process of courseware generation system. The adaptation is carried out using Dynamic Constraint Satisfaction Problem framework, which is a variant of classical Constraint Satisfaction Problem, to deliver courseware tailored to individual learner. Such a framework provides a high level of expressiveness to deal with the particular characteristics of courseware generation problem. Further, it automatically designs a sound courseware satisfying the design constraints imposed by the domain, the pedagogical scenario and learner models.

• 한국간호교육학회지
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• 제18권1호
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• pp.71-80
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• 2012

Purpose: This study was conducted to assess stressful life events and quality of life in nursing students. Methods: We performed a cross-sectional research design. A structured questionnaire was designed to collect data on participants' socio-demographics, stressful life events (interpersonal relationship & task-related events) and quality of life (WHOQOL-Bref) in September 2011. Descriptive statistics, t-test, one-way ANOVA, Pearson correlation coefficient and hierarchical multiple regression were applied to data analysis. Results: A total of 135 nursing students were surveyed. The score of the task-related stressful life events was higher than that of the interpersonal stressful life events. Physical domain score ($13.53{\pm}2.33$) was highest but environmental domain score ($12.75{\pm}2.34$) was lowest in quality of life. Satisfaction with campus life affected stressful life events (F=11.82, p<.001) and quality of life (F=17.77, p<.001), and extracurricular activities affect quality of life (t=-2.51, p=.013). Quality of life was negatively associated with task-related stressful life events (r=.-51, p<.001). Multiple regression analyses showed that extracurricular activities, satisfaction with campus life and task-related stressful life events were statistically significant in predicting quality of life with the explanatory power of 40.6%. Conclusion: This study could be a reference to improve the quality of life of nursing students.