• 제목/요약/키워드: department satisfaction

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관람객의 관람 동기가 공연만족에 미치는 영향 (The effect of Spectators' Motivation on Satisfaction)

  • 황금주;강은주;한주희
    • 한국산학기술학회논문지
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    • 제12권4호
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    • pp.1684-1695
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    • 2011
  • 본 연구는 문화예술 공연에 있어 관람객의 동기가 공연 만족에 미치는 영향력을 살펴보았다. 지금까지 공연예술에 대한 연구는 대부분 공연의 마케팅 요소에 초점을 맞추어 이루어져 왔다. 그러나 본 연구는 공연 관람객을 중심으로 공연 기획 과정에서 관람객의 만족을 높이기 위하여 고려되어야 할 점이 무엇인지 알아보고자 하였다. 그리고 관람객의 만족이 구성원의 심리적 안정에 기여하는가를 탐색하기 위하여 스트레스에 미치는 영향력을 알아보았다. 연구 결과는 다음과 같다. 감성적 동기와 이성적 동기는 정서적 만족을 높이는 것으로 나타났으며, 시설 만족에는 감성적 동기의 영향력만이 확인되었다. 그리고 정서적 만족은 관람객의 스트레스를 낮추는 것으로 분석되어 공연 관람을 통한 만족은 관람객의 심리적 안정에 기여하는 것으로 나타났다.

치위생(학)과 남학생 전공만족도에 영향을 미치는 요인 (Factors Affecting on Major Satisfaction of the Male Students in Department of Dental Hygiene)

  • 김경미;김영기
    • 한국엔터테인먼트산업학회논문지
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    • 제14권3호
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    • pp.421-429
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    • 2020
  • 본 연구의 목적은 치위생(학)과에 재학 중인 남학생들의 학과적응과 진로만족도가 전공만족도에 영향을 미치는 요인을 파악하여, 남학생의 진로지도 개발 및 전공만족도를 향상시킬 수 있는 기초자료를 제공하기 위함이다. 대상자는 서울, 강원도, 경상도에 소재한 4개 대학의 치위생학(과)에 재학 중인 남학생 102명을 편의 추출하였다. 연구 취지에 동의한 93명의 남학생을 대상으로 2019년 9월부터 10월까지 약 4주간 웹사이트를 이용해 자기기입식 설문조사를 수행하였다. 남학생의 전공만족도 전체 평균은 5점 만점에서 3.32점, 학과적응은 3.48점, 진로만족도는 3.08로 나타났다. 학과적응과 진로만족도가 전공만족도에 미치는 영향을 검증하기 위하여 다중 회귀분석을 실시한 결과 독립 변수인 학과적응(β=0.410)과 진로만족도(β=0.457)는 전공만족도에 유의미한 양의 영향을 미치는 것으로 분석되었다(p<0.001).

Factors that Affect Customers Satisfaction: An Empirical Study of Export-Import Service Consultant Companies in Vietnam

  • LE, Thai Thanh Dat;HO, Thi Thanh Ngan;LE, Nguyen Truc Quyen;HUYNH, Thi Khanh Tuyen;NGUYEN, Minh Tri;LUU, Thi Mai Anh;HOANG, Thi Phuong Thao;NGUYEN, Trong Luan
    • The Journal of Asian Finance, Economics and Business
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    • 제9권6호
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    • pp.389-402
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    • 2022
  • The purpose of the study is to analyze the significant impacts of expectations, performance, complaints, and fairness that affect consumer satisfaction. The methodology involves reviewing and referencing relevant literature carefully, then proposing a model for customer satisfaction. This study is empirically based on a survey with 50 respondents who work in the field of import and export in the region stretching from the north to the south of Vietnam. The sampling method used in this study is the in-depth interview method. The results show that: (1) expectation has a specific impact on customer satisfaction, (2) performance has a positive impact on customer satisfaction, and (3) complaint which is an intermediary factor between expectation, performance, and fairness has an impact on satisfaction, (4) fairness has a positive effect on satisfaction, in addition, fairness is an extremely important feature when customers choose an import-export service. Research implies that increasing expectations, performance, and fairness results in an improved customer experience and satisfaction when they use the service. It is suggested that the complaint factor continue to be studied and looked into because it still has some effect on satisfaction and is an intermediate variable that changes how the other factors relate to each other.

Effect of sociodemographic variables on complete denture satisfaction

  • Singh, Balendra Pratap;Pradhan, Kedar Nath;Tripathi, Arvind;Tua, Reema;Tripathi, Shuchi
    • The Journal of Advanced Prosthodontics
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    • 제4권1호
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    • pp.43-51
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    • 2012
  • PURPOSE. The objective of this study was to evaluate the effect of sociodemographic factors on quality of satisfaction towards denture treatment. MATERIALS AND METHODS. One hundred subjects (filling inclusion criteria) who were wearing a denture for at least two months were enrolled and divided into five groups on the basis of sociodemographic variables (age, gender, literacy level, socio-economic and marital status). Questionnaires consisting of 38 questions (positive and negative attitude towards denture satisfaction) related to patients' perception of clinical outcome in different domains such as mastication, appearance, speech, comfort, health, denture care and social status were scored by the subjects. Questions reflecting positive attitude were scored as 2, 1, or 0 (yes, uncertain and no, respectively) and reversely for the negative questions. Statistical analysis was done by using Statistical Package for Social Sciences (${\alpha}$= .05). RESULTS. Level of denture satisfaction was higher in age subgroup belonging to 45 - 65 years of age in relation to comfort, health and denture care. Female and male showed significant priority for denture treatment because of esthetic and function respectively. Level of satisfaction was statistically significant with literacy level. Upper high income group showed significantly higher level of satisfaction only in case of social status. Married group showed significantly higher satisfaction level only with comfort. CONCLUSION. Patients' sociodemographic variables were influential factors on denture satisfaction.

The Effects of the Exercise Commitment of University Water Sport Participants on Leisure Satisfaction.

  • Hur, Seung Eun;OH, Yun Chae;SONG, Youn Sang;MOON, Hwang Woon
    • Journal of Sport and Applied Science
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    • 제3권2호
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    • pp.1-10
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    • 2019
  • Purpose: With an increase of concerns towards leisure activities, water sport participation is constantly increasing. The purpose of this study is to examine the effects of exercise commitment on leisure satisfaction. Research design, data, and methodology: To accomplish the purpose, the study collected data from undergraduate students who participated water sports class in University. The sample was extracted by purposive sampling of nonprobability sampling. 281 students participated in the survey. Data were computed via correlation test, factor analysis, Cronbach's α test, one way ANOVA, and regression. Significance of all results was set to p<.05. Results: The results are like below. Frist, in terms of differences by demographics, the results indicated that significant difference between exercise commitment and leisure satisfaction by gender was shown only in psychological factor in leisure satisfaction. Second, in terms of the relationship between commitment and satisfaction, the findings pointed out that significant difference between exercise commitment and leisure satisfaction by grade was observed only in leisure satisfaction, especially on the educational part. Third, the study revealed that no significant difference by participation level was shown. Conclusions: In conclusion, the study posits that exercise commitment play a function in increasing the leisure satisfaction. Further implications were discussed.

간호대학생의 자아탄력성, 자기효능감 및 학과만족도의 관계 (The Relationship of Ego-Resilience, Self-Efficacy and Satisfaction of Department on Nursing Students)

  • 박의정;정경순
    • 대한통합의학회지
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    • 제6권3호
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    • pp.113-121
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    • 2018
  • Purpose : The purpose of this study was to understand the correlations between ego-resilience, self-efficacy and Satisfaction of Department on Nursing Students. Method : The subjects of this study were 352 nursing students in K college. The data collection period was from April 3, 2017 to April 20, 2017. The collected data was processed using SPSS 21.0 and were analyzed using frequency, means, standard deviation, t-test, ANOVA, Scheffe's test and pearson's correlation coefficient. Result : The mean scores for ego-resilience, self-efficacy and department satisfaction of the nursing students were 2.75 (${\pm}1.00$), 2.86 (${\pm}0.95$) and 3.72 (${\pm}0.92$) respectively. The ego-resilience score of the nursing students was significantly differed according to their religion (F=4.39, p=.002), choice motivation (F=3.99, p=.004), and relationship with friends (F=13.53, p=.015). The self-efficacy of the nursing students was significantly different by religion (F=3.18, p=.014). The department satisfaction of the nursing students also differed according to choice motivation (F=7.54, p= .007), and relationship with friends (F=11.66, p=.001). There was a positive correlation between ego-resilience and self-efficacy (r=.608, p<.01), between ego-resilience and department satisfaction (r=.342, p<.01), between self-efficacy and department satisfaction (r=.256, p<.01). Conclusion : The results of this study suggest the following: It is necessary to repeat the study with expanded number and scope of subjects in order to increase nursing a students' interest in Satisfaction of Department. It is necessary to develop programs for enhancing nursing students ego-resilience and self-efficacy which will result in a higher degree of department satisfaction.

간호대 재학생의 수면의 질, 우울, 학과만족도 간의 상관관계 연구 (Correlations among Sleep Quality, Depression and Satisfaction with Enrolled in the Nursing College Students)

  • 정경순;박의정
    • 대한통합의학회지
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    • 제4권3호
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    • pp.93-100
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    • 2016
  • Purpose : The purpose of this research is to measure the correlations among sleep quality, depression and department satisfaction in the students enrolled in the nursing college located in the B city. Method : 268 students enrolled in the nursing college located in the B city participated in this research from the 1st May 2016 to the 31st May 2016. SPSS 18.0 was applied to the collected data to calculate the frequency, percentage, average and standard deviation. In addition, t-test, ANOVA, Scheffe test and Pearson correlation coefficient were used for the analysis. Result : The result of the average sleep quality, depression and department satisfaction in the nursing college students were measured to be $2.41{\pm}0.57$, $3.59{\pm}0.50$ and $3.56{\pm}0.57$ respectively. The sleep quality based on the general characteristics indicated a significant difference when applied to the health status(F=4.46, p=.012). The depression indicated a significant difference when applied to the living with parents(t=-2.18, p=.030) and relationship with friends(F=8.62, p=.000). The department satisfaction indicated a significant difference when applied to the grade(F=3.45, p=.017), personality(F=3.46, p=.033), and reason for applying for their department(F=2.49, p=.044). As a result of analyzing the correlations among sleep quality, depression and department satisfaction in the nursing college students, the sleep quality indicated a negative correlation with the depression(r=-.528, p=.000) and a positive correlation with the department satisfaction(r=.144, p=.018). The depression indicated a negative correlation with the department satisfaction(r=.119, p=.051). Conclusion : It is necessary to conduct a replication research by increasing the number of the research subjects. In addition, it is necessary to conduct a systematic research on the factors influential on sleep quality, depression and department satisfaction in order to develop a program capable of enhancing the sleep quality and decreasing the depression.

치위생과 학생들의 임상실습 스트레스와 만족도, 자아개념간의 관련성 연구 (Study about the relation between clinical practice stress, satisfaction and self-concept of dental hygiene department students)

  • 허남숙;이유희
    • 한국치위생학회지
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    • 제18권3호
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    • pp.399-410
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    • 2018
  • Objectives: The purpose of this study was to examine the current status of the relationship between clinical practice stress, satisfaction and self-concept of dental hygiene department students in order to effectively implement the clinical practice, which is a necessary course for professional dental hygienists. Methods: The subjects in this study were 299 dental hygiene department students who participated in clinical practice. The survey was conducted from November 1, 2017 to December 31, using self-filling questionnaire (INJE 2017-08-004-002). Statistical analysis was conducted to identify the clinical practice characteristics, clinical practice stress, satisfaction and self-concept and the results according to clinical practice characteristics were compared through t-test and ANOVA. The regression analysis was conducted to identify the effects on self concept. Results: Clinical practice stress, satisfaction and self concept were identified to be significant(p<0.01). Multiple regression analysis results of the factors affecting self concept of study subjects showed that self concept was statistically significant in grade, education programs and satisfaction. Conclusions: Self-concept, clinical practice stress and satisfaction were significantly correlated. In order to raise the quality of clinical practice and to become a professional dental hygienist, it is necessary to continue research on the measures to improve the stress management and satisfaction in clinical practice for establishing self-concept.

Reflective Model of Brand Awareness on Repurchase Intention and Customer Satisfaction

  • ILYAS, Gunawan Bata;RAHMI, Sri;TAMSAH, Hasmin;MUNIR, Abdul Razak;PUTRA, Aditya Halim Perdana Kusuma
    • The Journal of Asian Finance, Economics and Business
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    • 제7권9호
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    • pp.427-438
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    • 2020
  • This study aims to analyze and confirm brand awareness' role in influencing the repurchase intention both directly and indirectly on customer satisfaction variables and repurchase intention variables. The contribution brought by this study is to reflect manifest variables such as recall, purchase, and consumption. The number of respondents in this study was 200 samples using the online survey data collection method (Google form), while the research approach is quantitative explanatory. The data analysis test tools include the Structural Equation Modeling (SEM) approach with AMOS as a statistical data analysis software and Sobel test to indirectly test the relationship. This study consists of four hypotheses, of which three hypotheses are positively and significantly related (brand awareness on repurchase intention, brand awareness on customer satisfaction, and customer satisfaction on repurchase intention). Through indirect relationship, namely, brand awareness on repurchase intention through customer satisfaction, the study showed no significant effect. In a comprehensive way, this study emphasizes the factor of customer satisfaction as a determinant of consumer loyalty and repurchase intention. Therefore, creating optimal customer satisfaction, service excellence, promotion and massive advertising, guaranteeing the safety and ease-of-use apps, and ease of shopping, especially for e-commerce industry, is a serious concern.

임상간호사의 비판적 사고성향, 간호수행능력 및 직무만족도 (Relationships between Critical Thinking Disposition, Professional Nursing Competence and Job Satisfaction in Clinical Nurses)

  • 성미혜;엄옥봉
    • 간호행정학회지
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    • 제15권1호
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    • pp.26-36
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    • 2009
  • Purpose: This study was undertaken in order to investigate the relationships between critical thinking disposition, professional nursing competence and job satisfaction in clinical nurses. Method: A convenience sample of 221 registered nurses were obtained from one hospital in Seoul. The data were analyzed by descriptive statistics, t-test, ANOVA, Scheffe' test, Pearson correlation coefficient using SPSS WIN 14.0 program. Results: There were a statistically significant difference in the critical thinking disposition according to age, marital status, career length, and department. There were a statistically significant difference in professional nursing competence according to role, age, career length, current position, and department. There were a statistically significant difference in job satisfaction according to age, marital status, career length, and department. A significant positive correlation between critical thinking disposition and professional nursing competence, and job satisfaction was found. Conclusion: Critical thinking disposition, professional nursing competence and job satisfaction of clinical nurses are significantly related. To improve professional nursing competence and job satisfaction of clinical nurses, it need to use actively the critical thinking disposition with resonable salary. And it need to prepare the nursing education and strategy to increase the job satisfaction of clinical nurses.

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