• 한국벤처창업학회:학술대회논문집
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• 한국벤처창업학회 2009년도 추계학술대회
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• pp.31-47
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• 2009

In this paper, we propose development of new products including the proposed process of at the customer's requirements. The success of new product development depends on customer satisfaction in the marketplace. Existing product development process, including the customer's interest was weak. In this paper, we propose development of new products which include Kano's attractive quality factor method and Timko's customer satisfaction index method. Also we verified new medical treatment of incontinence-nency which is applied to the proposed process.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2009년도 추계학술대회
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• pp.83-97
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• 2009

In this paper, we propose development of new products including the proposed process of at the customer's requirements. The success of new product development depends on customer satisfaction in the marketplace. Existing product development process, including the customer's interest was weak. In this paper, we propose development of new products which include Kano's attractive quality factor method and Timko's customer satisfaction index method. Also we verified new medical treatment of incontinence-nency which is applied to the proposed process.

• The Journal of Asian Finance, Economics and Business
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• 제7권10호
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• pp.283-293
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• 2020

This study examines the effect of service quality and perceived value on customer loyalty with the intervening role of customers' satisfaction in the e-commerce industry. The research method uses a quantitative research design with a survey model. The sample used in this study is Tokopedia consumers who live in DKI Jakarta and have done online shopping at Tokopedia at least twice in the last six months. All variables used were reliable and valid and met the research requirements. The object of this research were the 200 customer respondents who had made purchases on the largest e-commerce platform of Indonesia, Tokopedia. Data analysis was done by using SPSS and Structural Equation Modeling (SEM). The results show that: first, the service quality and perceived value affect customer satisfaction positively. Second, there is a mediating effect of customer satisfaction on the relationship between service quality and perceived value on customer loyalty. Third, service quality and perceived value directly affect customer loyalty positively but insignificantly. The result implies that the role of customer satisfaction is significant in creating loyalty. In the e-commerce industry, good quality and perception could positively influence customers but not necessarily form loyalty. For that, e-commerce players should pay a lot of attention on customer satisfaction.

• 정보처리학회논문지D
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• 제18D권6호
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• pp.433-442
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• 2011

소프트웨어의 규모가 커지고 다양해짐에 따라 고객이 원하는 요구사항을 정확하게 이해하여 표현하는 것의 중요성이 강조되고 있다. 특히 개발 초기에 요구사항은 추상적이고 개념적이기 때문에 핵심적인 시스템의 요구사항을 도출해서 명세하는 작업은 쉬운 일이 아니다. 기술적인 측면에서 이론적으로 다양한 분석과 검증기법이 소개되고 있지만 실무적으로는 요구사항을 명확하게 도출하기 힘들다. 본 논문에서는 고객이 원하는 요구사항을 명확하게 도출하기 위해, 텍스트언어학(textlinguistics)의 거시구조 개념을 이용한다. 먼저, 서술적으로 명세 된 요구사항을 텍스트언어학(textlinguistics)의 거시구조로 분석하였고 다음으로 거시규칙을 적용하여 거시명제를 도출하여 요구사항을 명확히 정의하도록 하였다. 마지막으로 도출된 거시명제를 이용하여 Use-case Model로 문서화하는 방법을 제시하도록 한다.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회 1996년도 추계학술대회발표논문집; 고려대학교, 서울; 26 Oct. 1996
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• pp.166-169
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• 1996

Well-evaluated quality of software can provide business proper decisions, increase productivity, and prevent financial loss or unnecessary burden of rework. Evaluation is important to ensure the chosen software conforming to organizational requirements, customer demands, and product integrity level. In this paper, we present a theoretical model with the structure of evaluation requirements to select the prioritized evaluation target input of software quality. Within limited time and budget, the prioritized target inputs of evaluation can be used to determine the appropriate evaluating step for each different category of requirements.

• 한국컴퓨터정보학회논문지
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• 제6권4호
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• pp.30-37
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• 2001

전통적 개발방법론에서는 요구분석단계에서 요구사항들이 한번 정리되면 이들은 개발이 완료될 때까지 변경이 없을 것으로 간주한다. 그러나 현실적으로는 개발기간 중 목표 시스템의 구체화, 정보기술의 발전, 적용환경의 변화 등으로 인하여 요구사항은 끊임없이 변화하게 된다. 본 논문에서는 개발방법론에서 미흡한 요구사항 관리를 개선하기 위하여 요구사항의 관리를 전체 개발 생명주기로 확대하고, 지속적으로 발생하는 요구사항의 변경을 효율적으로 관리할 수 있는 요구사항의 명세화 방안을 제시한다.

• Journal of Construction Engineering and Project Management
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• 제3권4호
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• pp.26-34
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• 2013

Customer satisfaction and customer relationship are crucial aspect in any enterprises including housing construction projects. In general, the housing developers are facing a number of new challenges in different countries including Libya. The construction industries/housing developers need to continuously improve their products and services to meet customers' satisfaction desires and to remain in the current competitive market. This paper focuses on analysing the satisfaction factors of customers including qualityaspects of products and services in the construction projects. A framework was developed to evaluate the dynamics relationship between customer satisfaction and quality products or services, aiming to help companies' managers and policy makers to understand the needs and points of view of their customers. Apragmatic analysis was conducted to explore and analyse the customer satisfaction factors in construction industry considering different aspect of customer groups in Libya. Results indicate that there is a high demand of improvements in the contractor's performance in terms of cost, time and quality of products. It was also found that Libyan construction companies have been forced to transform their policies after on Libyan war 2011 to focus on client and customer satisfactory policies, or say centric for the purpose of improving client requirements and turn the business into more advantageous for any company.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2009년도 추계학술대회
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• pp.358-369
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• 2009

In this paper, we propose development of new products including the proposed process of at the customer's requirements. The success of new product development depends on customer satisfaction in the marketplace. Existing product development process, including the customer's interest was weak. In this paper, we propose development of new products which include Kano's attractive quality factor method and Timko's customer satisfaction index factor method. Also we verified new medical treatment of incontinence-nency which is applied to the proposed process.

• 시스템엔지니어링학술지
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• 제17권1호
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• pp.97-106
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• 2021

The purpose of the study on the tailoring of environmental requirements for KT-1 Export Version(XKT-1T) aircraft is not only based on meeting the compliance of the environmental reliability, customer satisfaction, but also for the expansion of its export. This paper proposes the environmental requirements tailoring processes and High/Low temperature conditions, test procedures, and the results of test profiles for the aircraft. Amongst many existing environmental requirements, the temperature requirements are considered as the most basic and the most important environmental requirements. The High/Low temperature tests are considered and tailored to the high and low temperature methods of MIL-STD-810.

• 품질경영학회지
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• 제44권2호
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• pp.451-466
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• 2016

Purpose: This study was to identify customers' demands in railway services system and then to seek the way to satisfy the customer expectations. Methods: We suggest a Quality Function Deployment(QFD)-based approach comprised of three stages. In first stage, SERVPERF survey was carried out to assess current positions of customer expectations in the market. Then, factor analysis was incorporated into SERVPERF to classify customer expectations for the house of quality. In the second stage, the analytic network process was used to prioritize the importance of the customer attributes. Finally, QFD was performed utilizing customer attributes and their weights. Results: The QFD identified the most important customer expectations as: accident prevention, swift reaction to accident, on-time arrivals and departures of the train. It also shows that driving capability, equipment for safety, and training for disaster are the most critical technical requirements. Conclusion: The results are useful for identifying the customers' demands in railway services systems, and they can contribute to the service quality and customer satisfaction.