Propose new product development process including using of Kano's attractive factor and Timko's customer satisfaction index

신제품 개발 프로세스 사례 연구 -Kano 품질특성 및 고객만족 계수를 이용-

In this paper, we propose development of new products including the proposed process of at the customer's requirements. The success of new product development depends on customer satisfaction in the marketplace. Existing product development process, including the customer's interest was weak. In this paper, we propose development of new products which include Kano's attractive quality factor method and Timko's customer satisfaction index method. Also we verified new medical treatment of incontinence-nency which is applied to the proposed process.