• Asia Marketing Journal
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• 제17권2호
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• pp.97-125
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• 2015

In this study, we tried to evaluate the relative importance and find out the differences in consumer perceptions regarding service recovery strategies and the service provider in the distribution industry by using AHP (Analytic Hierarchy Process) analysis method. Therefore in this study, we tried to systematize various recovery strategies which were considered very important during service failure process in the distribution industry and analyze the relative importance for each recovery strategy. We set hierarchy composed of four items of monetary, action-oriented, psychological, and assured level as primary selection criteria and a total of 16 items(indemnity, refund, gift, gift certificate, prompt resolution, exchange, manager support, explanation, apology, empathy, acknowledge, kindness, assortment, after service, manage subcontractor, manage employee) as secondary selection criteria. We tried to take one step further from the service sector and study service recovery strategies specialized in distributor services. This study suggests various implications about service recovery strategies of distributors. First, this study can provide practical implications - e.g. service recovery efforts should be applied differently depending on service channels. There is a perceptual difference with respect to the importance of the types of service recovery strategies between service provider and final customer. Second, we can find theoretical implications in terms of identifying the priorities through hierarchy design of new recovery strategies and comparison of each element from the classifications of the current fractional recovery strategies. We hope to help service providers to build more efficient recovery strategy system based on the results of this study.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제10권8호
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• pp.3986-4007
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• 2016

Business analysis is a key factor of project success or failure in information systems. However, there are few studies on business analysis competencies. The objective of this paper is to identify which competencies a business analyst (BA) needs, and analyze the importance weights and priorities of business analysis competencies. Literature review yielded 6 competency dimensions and 30 competencies. Based on interviews with 12 experts and analytic hierarchy process analysis, the relative importance weight and priority of each business analysis competency were analyzed. Moreover, an importance-perception gap between stakeholders in different positions was identified. This result can be used as selection and development criteria for superior BAs that are responsible for solving business problems using information systems solutions.

• 품질경영학회지
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• 제31권4호
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• pp.150-163
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• 2003

The purpose of this paper is to propose an interactive method using the concept of Signal­to­Noise (SN) ratios and cutting ranges for selecting the most preferred alternatives of Multiple­attribute Decision­Making(MADM) with the­smaller­the­better or the­larger­the­better characteristics. In this method the decision makers could make a grouping of attributes by their priorities. This research is based on the assumption of an equality between the attributes of MADM with the characteristics of Taguchi method. As a result, this interactive method could transform the characteristic value of Taguchi method into the size of SN ratios which are relatively easy to understand by decision makers.

• 한국항공운항학회지
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• 제18권3호
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• pp.92-98
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• 2010

The AHP methodology compares criteria, or alternatives with respect to a criterion, in a natural, pairwise mode. AHP has been applied in a wide variety of applications multi objective decision making being just one. If a group of expert with different aspect, they need some way to revise expert group. We proposed the concatenation of expert to survey the AHP pairwise question for multi-attribute decision making. In this paper, we suggest a way to revise the expert's priorities in hierarch using concept of different group opinion.

• 보건행정학회지
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• 제20권2호
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• pp.53-68
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• 2010

In health care, the process of resource allocation becomes a controversial process of rationing, as scarce resources are allocated between the numerous health care interventions. Especially for the last few years, decisions to define and expand the benefit package of National Health Insurance have always become the object of fierce criticism. It is partly because we have not reached a collective agreement as to what the most important criteria for spending priorities are. This paper considers the procedures and the principles which could be used to determine rationing in health care, and emphasizes the need to have explicit principles which determine patient access to care and to have an evidence base to inform rationing decisions. Also, the need to set up a public committee is suggested to take rationing decisions on behalf of government and NHS and to present them as evidence-based decisions.

• 한국IT서비스학회:학술대회논문집
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• 한국IT서비스학회 2009년도 추계학술대회
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• pp.373-379
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• 2009

최근 기업들은 증가하는 IT 투자가 기업 가치 증대에 얼마나 기여하고 있는지를 합리적으로 검증 할 수 있는 방법을 모색하고 있다. 이사회 및 최고 경영자는 IT 투자 대상의 우선 순위 결정이 투명하고 합리적인 기준에 기반하여 결정하고자 하나. IT 투자 대상의 우선 순위 결정을 위한 기준은 매우 다양하고 표준화 되어 있지 않기 때문에 합리적인 투명한 결과를 얻기는 매우 어렵다. 본 연구에서는 기업들이 IT 투자 우선순위를 선정하기 위한 기준은 어떠한 것들이 있으며, 각각의 기준들에 대한 가중치를 어떠한지를 계층적으로 분석하여 IT 투자 대상의 우선 순위 평가 모델을 제시한다. 이 평가 모델을 활용하여 다양한 이해 관련자들이 IT 투자 우선 순위를 결정함에 있어 합리적이고 투명한 의사 결정이 가능하게 한다.

• Journal of Radiation Protection and Research
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• 제19권1호
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• pp.1-11
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• 1994

방사선 방어의 최적화 수행에는 적용의 다양함 등을 고려할 때, 절차론이 반드시 필요하게 된다. 본 연구에서는 발전소 설계 단계에서의 최적화 절차론을 제시하고, 이를 피폭 저감대안의 선정 문제에 적용하였다. 의사결정 보조기법으로는 다기준 기법을 사용하였으며, 그 결과 대안의 우선순위를 결정하고, 최적화의 결과를 실제 적용하는 문제를 분석하였다. 이러한 최적화 절차론은 발전소 이외에 방사성 폐기물 관리나 방사선의 의학적 이용 둥의 분야에도 적용될 수 있다.

• Journal of information and communication convergence engineering
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• 제11권4호
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• pp.235-240
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• 2013

Cloud systems are popular computing environment because they can provide easy access to computing resources for users as well as efficient use of resources for companies. The resources of cloud computing are heterogeneous and jobs have various characteristics. One such issue is effective job scheduling. Scheduling in the cloud system may be defined as a multiple criteria decision model. To address this issue, this paper proposes a priority-based two-step job scheduling algorithm. On the first level, jobs are classified based on preference. Resources are dedicated to a job if a deadline failure would cause severe results or critical business losses. In case of only minor discomfort or slight functional impairment, the job is scheduled using a best effort approach. On the second level, jobs are allocated to adequate resources through their priorities that are calculated by the analytic hierarchic process model. We then analyze the proposed algorithm and make a scheduling example to confirm its efficiency.

• 산업경영시스템학회지
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• 제38권1호
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• pp.101-109
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• 2015

This paper suggests a procedure to define business process improvement (BPI) projects with analysis results based on the cause-and-effect chain. The procedure developed in this paper focuses on eliminating root causes of business problems resulted from abnormal events occurred in business process executions. First, we develop three criteria used to make clusters of the root causes where a cluster of root causes will be eliminated together by a BPI project defined based on the cluster. Second, we develop a method to formulate desired expectations from the BPI project. Also, we suggest a method to calculate the relative importance of the BPI projects that help a BPI organization determine priorities of them. We illustrate the procedure and the methods with some examples for the domestic mail delivery process in the postal service industry.

• 한국국방경영분석학회지
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• 제25권1호
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• pp.75-86
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• 1999

The selection criteria of an Authorized Stockage List (ASL) in the Army is based on Army Regulation(AR)409. However, the current selection method of ASL is not considered in cost, weight and volume of repair parts. This paper is focused on developing for a new selection model taking account of cost, weight and volume of repair parts. Goal programming is utilized in order to consider weighted priorities. Different units of cost, and volume are normalized for using weighing value. Real data of a field division are applied to the model. Results of the new selection model are more reduced in cost, weight and volume than those of the previous method.