Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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Defining Business Process Improvement(BPI) Projects with Analysis Results Based on the Cause-and-Effect Chain

인과관계체인 기반의 분석 결과를 활용한 비즈니스 프로세스 개선 과제 정의

  • Kang, Jun-Gyu (Department of Industrial and Management Engineering, Sungkyul University) ;
  • Lim, Seung-Kil (Department of Industrial and Management Engineering, Sungkyul University)
  • 강준규 (성결대학교 산업경영공학부) ;
  • 임승길 (성결대학교 산업경영공학부)
  • Received : 2015.01.27
  • Accepted : 2015.02.16
  • Published : 2015.03.31
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Abstract

This paper suggests a procedure to define business process improvement (BPI) projects with analysis results based on the cause-and-effect chain. The procedure developed in this paper focuses on eliminating root causes of business problems resulted from abnormal events occurred in business process executions. First, we develop three criteria used to make clusters of the root causes where a cluster of root causes will be eliminated together by a BPI project defined based on the cluster. Second, we develop a method to formulate desired expectations from the BPI project. Also, we suggest a method to calculate the relative importance of the BPI projects that help a BPI organization determine priorities of them. We illustrate the procedure and the methods with some examples for the domestic mail delivery process in the postal service industry.

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References

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