• 한국컴퓨터정보학회논문지
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• 제23권12호
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• pp.241-248
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• 2018

Recently, there have been calls for approaching from the irrationality point of view to better explain the privacy paradox phenomenon. This study is a kind of response to them. The aim of the study is to investigate how satisfying competence needs, one of basic psychological needs suggested in self-determination theory, affects irrational information disclosure decision (i.e., risk-benefit assessment). To do this, the study builds an irrationality-based model in which competence needs satisfaction affects both perceived risks negatively and perceived benefits (i.e., relationship building and maintenance), which in turn determine a level of self-disclosure. Based on the data from Facebook users which is collected by a large sample survey (N=1050), the study analyzes it using Mplus, a powerful structure equation modeling tool. The study results reveal that while the relationship between competence needs satisfaction and perceived relationship building and maintenance is statistically significant, the relationship between competence needs satisfaction and perceived risks insignificant. These findings imply that people who is in a high level of competence needs satisfaction is more likely to respond to some opportunities for social benefits and in turn disclose more information about self.

• 패션비즈니스
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• 제16권2호
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• pp.27-43
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• 2012

Considering the rapid growth of mobile industry and the emerging application marketing, this study focused on fashion applications, which had not drawn much academic attention before, and analysed relevant content composition, information-seeking benefits based on users' lifestyles and resulting differences in satisfaction and loyalty. In short, fashion applications were divided into fashion and non-fashion brand apps. Brand apps were subdivided into luxury, women's wear, men's wear, casual wear, sportswear, accessories and the like. Non-brand apps included commerce, magazine, information, style tip, SNS and wardrobe manager types. As for users' lifestyle-based information search, the higher the tendency to search information on the internet and to favour reasonable consumption, the more basic information on products and brands they sought, whereas the higher the tendency to look for high-profile brands and to favour global culture, the more additional information like images or entertainments they sought. To sum up, given that studies on fashion-specific applications were rare, the present study reviewed and categorized current fashion applications, and suggested theoretical and practical groundwork for developing content based on target consumers' lifestyle and for planning fashion applications in practice.

• The Journal of Asian Finance, Economics and Business
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• 제8권8호
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• pp.93-101
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• 2021

The study aims to test the model of Yang et al. (2017) for the overall assessment of the transportation sector in the sharing economy and add some new elements on the benefits of customer loyalty from some previous studies that were not mentioned in Yang's model. This study will take examples from the two big brands of car-sharing apps in the sharing economy in Vietnam - Uber, and Grab. This research focuses on customer loyalty in the sharing economy with Uber and Grab as the transport sector in Ho Chi Minh City. Based on the survey data of 380 customers in Vietnam, the research results show that two independent factors positively impact commitment and satisfaction: social benefits and economic benefits. Simultaneously, economic benefit has a positive effect on satisfaction while trust benefit has a negative effect on commitment. Finally, commitment has a positive impact on customer loyalty in the sharing economy. As a result, companies in the sharing economy can identify which are the key factors that strongly influence customer satisfaction, commitment, trust, and loyalty to help managers to devise the appropriate solutions for promoting the strengths or overcoming limitations to contribute to perfecting and improving the quality of the company's services.

• 유통과학연구
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• 제20권10호
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• pp.105-117
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• 2022

Purpose: The digital healthcare business is rapidly growing due to the COVID-19 pandemic, and the medical service platform business based on smartphone apps is globally expanding. This study targeted medical information online to offline (O2O) platform users in the medical service field. It verified the effect relationship revealed in the continuous use intention of the platform with the mediation of platform quality components, namely perceived benefits, flow experience, and use satisfaction. Research design, data and methodology: Based on previous studies, three medical information O2O platform quality components, namely system quality, information quality, and service quality, were defined. And the questionnaire survey was carried out targeting 359 leading medical information O2O platform users in Korea. Results: As a result of the analysis, it was confirmed that system quality and service quality had a positive (+) effect on satisfaction and continuous use intention with the mediation of perceived benefits and flow experience. Meanwhile, information quality had a negative effect (-) on perceived benefits and flow experience and did not affect use satisfaction and continuous use intention. Conclusions: Consequently, it was ascertained that the system quality and service quality affecting user behavior and experience were more significant factors than information quality to medical information O2O platform users from the medical service aspect.

• 디지털콘텐츠학회 논문지
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• 제17권4호
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• pp.295-305
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• 2016

본 연구는 기업정보 제공 소셜미디어 나타난 빅데이터 분석을 통해 전 현직 구성원의 직무 만족도에 영향을 미치는 내부평판 요인과 각 평판 요인별로 대기업과 중소기업간의 차이가 있는지를 분석하였다. 연구 결과 전체적으로는 '복지 및 급여'가 가장 큰 영향을 미치는 요인으로 확인되었으며, 대기업에서는 '경영진' 항목이, 중소기업에서는 '복지 및 급여' 항목이 가장 큰 영향을 미치는 요인으로 분석되었다. 대기업과 중소기업간 차이를 분석한 결과 '직무만족도', '복지 및 급여', '업무와 삶의 균형' 항목이 두 집단간에 통계적으로 유의미한 차이가 있는 수준에서 대기업 평균이 높은 것으로 확인되었으나, 정성적인 평가 내용이 포함된 비정형데이터 분석 결과 '직무만족도'와 '업무와 삶의 균형' 항목에 대한 만족도 비율은 중소기업이 높은 것으로 나타났다. 동 연구는 기존 평판 연구에서 활용된 설문이나 실험연구 방식이 아닌 소셜 미디어에 나타난 빅데이터 분석을 통해 직무만족도와 그 요인에 대한 연구라는 점에서 의의를 갖는다.

• 유통과학연구
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• 제11권5호
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• pp.5-15
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• 2013

Purpose - The purpose of this study is to investigate the impact of the service quality of a university-based convenience store on consumer satisfaction, service value, and customer loyalty. Research design, data, and methodology - The questionnaire was developed by using the modified and supplementary questions based on the KD-SQS model. We used the SPSS/PC 18.0 and AMOS 18.0 statistical packages to analyze the results. For validating the research hypothesis and the structural relationship of the research model, path analysis was used. Results - The overall results of this study are as follows. We found that benefits, promotion, and convenience had a significant impact on two variables: customer satisfaction and service value. Conclusions - The basic benefits, promotions, and convenient facilities in the university-based convenience store have already received favorable reviews. Therefore, for improving customer satisfaction, it is important to improve the reliability of service, quality of human interaction, and customer service.

• 유통과학연구
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• 제18권2호
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• pp.5-15
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• 2020

Purpose : Today's retailers are integrating new VR technology into their new marketing strategies. Thus, this research aims to understand the role of virtual experiences in the circumstance of sales channels. Research design, data and methodology : Our model hypothesizes that five key factors determine the consumer experience of VR in the virtual retailing context: smartness, vividness, interactivity, playfulness, escape. Information access and flow are mediating variables that connect key drivers and VR satisfaction. Information access and flow then give influence to satisfaction towards VR. Satisfaction serves as a mediator that determines changes in consumer's dual intention: intention to revisit VR and intention to visit the real site. Results : According to the test results, every path except the relationship between information access and satisfaction of VR is accepted as expected at the significance level of 0.05. Conclusions : This research emphasizes the potential importance of VR and continue VR marketing research as an advent research area. Through the dual-path model, this study found that the primary function of VR is information access and flow experience. This result shows that most VR users value emotional benefits rather than rational benefits provided by VR. Finally, the satisfaction of VR can stimulate both the intention to use the VR and the intention to visit real mall.

• KIEAE Journal
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• 제12권2호
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• pp.59-64
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• 2012

In the United States, the implementation of the LEED green building rating system has dramatically changed the construction industry to motivate construction participants to employ green building approaches into projects. The objectives of green building rating systems are to achieve the triple bottom line benefits including economic, social and environmental benefits that are able to not only provide an excellent amenity to building users, but also to reduce environmental problems associated with buildings and accomplish financial benefits. Since the implementation of green building features has many benefits, the purpose of this study is to identify occupants' satisfaction of green building and the transformation of occupants'' attitude toward sustainability by conduct an in-depth case study of the cutting-edge green building project located in Atlanta, GA, USA. Based on this case study, it is possible to suggest construction participants in Korea to identify how green building can improve occupants'' satisfaction of the building and change their attitude toward sustainability.

• Asian Journal of Business Environment
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• 제13권4호
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• pp.7-17
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• 2023

Purpose: The objective of this study is to evaluate the fringe benefits provided by the entrepreneurs in BSCIC (Bangladesh Small and Cottage Industries Corporation) industrial estates in light of the relevant labor laws of Bangladesh. Research question: Fringe benefits are one of the major factors in compensation that play a vital role in employee satisfaction. However, the issue has yet to be taken into consideration in the industrial units. So, the question arises: what is the present condition of employee fringe benefits in industrial estates? Research design, data, and methods: To conduct this mixed-methods research, a total of 222 respondents were selected randomly from employees and entrepreneurs. Two sets of self-administered questionnaires and KIIs were used to collect primary data, while SPSS was used to analyze the data. Major findings and conclusions: The study shows that the conditions of leave and holidays do not comply with labor laws. Further, aspects of maternity leaves, disability/death benefits, retirement benefits, and other financial and non-financial benefits are found not to be at a satisfactory level and do not comply with the existing labor laws. However, the benefits relating to environmental issues are found to be satisfactory. It is expected that the study findings will contribute to the existing literature related to fringe benefits and will help stakeholders and policymakers in formulating and monitoring compensation packages.

• 한국조경학회지
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• 제42권1호
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• pp.64-74
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• 2014

생태공원은 자연 자원의 지속 가능한 이용을 활성화하고 대상지를 기반으로 환경 교육을 위한 장소로서 활용될 수 있다. 그러나 생태공원에서 운영되는 생태 체험 프로그램은 이용자들이 직접 체험하고 관찰하는 방식의 교육으로 이용자들이 요구하는 여가편익을 반영하여야 하지만, 이용자들을 대상으로 생태공원에 대한 여가편익을 심층적으로 고찰한 연구는 미비한 실정이다. 이에 본 연구에서는 생태공원을 방문하는 이용자들의 환경태도, 여가편익, 만족도 간의 영향관계를 파악하고자 하였다. 실증적 분석을 위해 서울시에 위치한 길동생태공원, 여의도 샛강 생태공원의 이용자를 대상으로 총 282부의 유효한 설문지를 수집하였다. 통계적 분석결과, 생태공원을 방문하는 이용자들의 환경에 대한 태도가 긍정적일수록 이용자들의 생태공원 방문시 자연친화적 경험에 대한 교육과 전문적인 지식 확대에 대한 여가편익에 높은 기대를 하고 방문하는 것으로 나타났다. 생태공원을 통해 이용자들이 원하는 여가편익이 방문하기 전 기대와 방문 후 여가편익의 차이 분석을 실시한 결과, 이용자들이 생태공원을 방문할 가치가 있었다고 느꼈으나, 교육적인 측면의 여가편익에서는 방문 전 기대보다 불충분한 만족을 느끼고 있음을 나타냈다. 또한, 방문 후 여가편익은 생태공원 전체 만족도에 긍정적인 영향을 주고, 긍정적인 환경에 대한 태도는 전체 방문만족도에 영향을 미치지 못하는 것으로 나타났다. 이는 현재 우리나라의 생태공원이 일반 공원과 차이를 보이지 않고, 공원을 방문하는 이용자들도 차이를 느끼지 못하기 때문이라 판단된다. 이러한 연구결과는 향후 생태공원 이용자들이 요구하는 여가편익인 자연친화적 경험과 생태교육의 다양성을 중심으로의 일반공원과의 차별적인 관리가 필요하다.