1 |
Lee, J. W., Kwag, M., & Potluri, R. M. (2015). Antecedents of acceptance of social networking sites in the retail franchise and restaurant businesses. Journal of Asian Finance, Economics, and Business, 2(1), 29-36. https://doi.org/10.13106/jafeb.2015.vol2.no1.29
DOI
|
2 |
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-734. https://doi.org/10.5465/amr.1995.9508080335
DOI
|
3 |
Beatty, S. E., Homer, P., & Kahle, L. R. (1988). The involvement-commitment model: Theory and implications. Journal of Business Research, 16(2), 149-167. https://doi.org/10.1016/0148-2963(88)90039-2
DOI
|
4 |
Cusumano, M. A., Kahl, S. J., & Suarez, F. F. (2015). Services, industry evolution, and the competitive strategies of product firms. Strategic Management Journal, 36(4), 559-575. https://doi.org/10.1002/smj.2235
DOI
|
5 |
Hamari, J., & Koivisto, J. (2015). Why do people use gamification services? International Journal of Information Management, 35(4), 419-431. https://doi.org/10.1016/j.ijinfomgt.2015.04.006
DOI
|
6 |
Hatcher, L. (1994). A step-by-step approach to using the SAS® system for factor analysis and structural equation modeling. Cary, NC: SAS Institutte, Inc.
|
7 |
Hennig-Thurau, T., Gwinner, K. P., & Gremler, D. D. (2002). Understanding relationship marketing outcomes: An integration of relational benefits and relationship quality. Journal of Service Research, 4(3), 230-247. https://doi.org/10.1177/1094670502004003006
DOI
|
8 |
Hamari, J., & Koivisto, J. (2013). Social motivations to use gamification: an empirical study of gamifying exercise. European Conference on Information Systems (ECIS) 2013 Completed Research, 105, 1-15. https://aisel.aisnet.org/ecis2013_cr/105
|
9 |
Pritchard, M. P., Havitz, M. E., & Howard, D. R. (1999). Analyzing the commitment-loyalty link in service contexts. Journal of the Academy of Marketing Science, 27(3), 333-348. https://doi.org/10.1177/0092070399273004
DOI
|
10 |
Cho, Y. (2020). Exploring determinants of performance indicator and customer satisfaction of accommodation sharing. The Journal of Asian Finance, Economics, and Business, 17(3), 201-210. https://doi.org/10.13106/jafeb.2020.vol7.no3.201
DOI
|
11 |
Dagger, T. S., Sweeney, J. C., & Johnson, L. W. (2007). A hierarchical model of health service quality: scale development and investigation of an integrated model. Journal of Service Research, 10(2), 123-142. https://doi.org/10.1177/1094670507309594
DOI
|
12 |
Kinard, B. R., & Capella, M. L. (2006). Relationship marketing: The influence of consumer involvement on perceived service benefits. Journal of Services Marketing, 61, 11-21. https://doi.org/10.1108/08876040610691257
DOI
|
13 |
Scheer, L. K., & Stern, L. W. (1992). The effect of influence type and performance outcomes on attitude toward the influencer. Journal of Marketing Research, 29(1), 128-142. https://doi.org/10.1177/002224379202900111
DOI
|
14 |
Bae, J. T., Kim, B. Y., & Oh, S. H. (2019). The effects of the brand value of oriental medicine cosmetics on purchase intention. The Journal of Asian Finance, Economics, and Business, 6(2), 105-117. https://doi.org/10.13106/jafeb.2019.vol6.no2.105
DOI
|
15 |
Newman, J. W., & Werbel, R. A. (1973). Multivariate analysis of brand loyalty for major household appliances. Journal of Marketing Research, 10(4), 404-409. https://doi.org/10.1177/002224377301000408
DOI
|
16 |
Morgan, R. M., & Hunt, S. D. (1994). The commitment-trust theory of relationship marketing. Journal of Marketing, 58(3), 20-38. https://doi.org/10.1177/002224299405800302
DOI
|
17 |
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460-469. https://doi.org/10.1177/002224378001700405
DOI
|
18 |
Palmatier, R. W., Dant, R. P., Grewal, D., & Evans, K. R. (2006). Factors influencing the effectiveness of relationship marketing: A meta-analysis. Journal of Marketing, 70(4), 136-153. https://doi.org/10.1509/jmkg.70.4.136
DOI
|
19 |
Patterson, P. G., & Smith, T. (2001). Relationship benefits in service industries: a replication in a Southeast Asian context. Journal of Services Marketing. https://doi.org/10.1108/EUM0000000006098
DOI
|
20 |
Reynolds, K. E., & Beatty, S. E. (1999). Customer benefits and company consequences of customer-salesperson relationships in retailing. Journal of Retailing, 75(1), 11-32. https://doi.org/10.1016/S0022-4359(99)80002-5
DOI
|
21 |
Tran, T. A., Pham, N. T., Van Pham, K., & Nguyen, L. C. T. (2020). The Roles of Health Consciousness and Service Quality toward Customer Purchase Decision. The Journal of Asian Finance, Economics, and Business, 7(8), 345-351. https://doi.org/10.13106/jafeb.2020.vol7.no8.345
DOI
|
22 |
Tussyadiah, I. P. (2015). An exploratory study on drivers and deterrents of collaborative consumption in travel. In: Tussyadiah, I. & Inversini, A. (Eds.), Information and communication technologies in tourism 2015 (pp. 817-830). Cham: Springer. https://doi.org/10.1007/978-3-319-14343-9_59
|
23 |
Walsh, G. (2010). Biopharmaceutical benchmarks 2010. Nature Biotechnology, 28(9), 917-924. https://doi.org/10.1038/nbt0910-917
DOI
|
24 |
Yang, S., Song, Y., Chen, S., & Xia, X. (2017). Why are customers loyal to sharing-economy services? A relational benefits perspective. Journal of Services Marketing, 31(1), 48-62. https://doi.org/10.1108/JSM-01-2016-0042
DOI
|
25 |
Hennig-Thurau, T., Henning, V., Sattler, H., Eggers, F., & Houston, M. B. (2007). The last picture show? Timing and order of movie distribution channels. Journal of Marketing, 71(4), 63-83. https://doi.org/10.1509/jmkg.71.4.063
DOI
|
26 |
Dimitriades, Z. S. (2006). Customer satisfaction, loyalty, and com-mitment in service organizations. Management Research News, 29(12), 782-800. https://doi.org/10.1108/01409170610717817
DOI
|
27 |
Dick, A. S., & Basu, K. (1994). Customer loyalty: Toward an integrated conceptual framework. Journal of the Academy of Marketing Science, 22(2), 99-113. https://doi.org/10.1177/0092070394222001
DOI
|
28 |
Oliver, C. (1997). Sustainable competitive advantage: combining institutional and resource-based views. Strategic Management Journal, 18(9), 697-713. https://doi.org/10.1002/(SICI)1097-0266(199710)18:9%3C697::AID-SMJ909%3E3.0.CO;2-C
DOI
|
29 |
Bardhi, F., & Eckhardt, G. M. (2012). Access-based consumption: The case of car sharing. Journal of Consumer Research, 39(4), 881-898. https://doi.org/10.1086/666376
DOI
|
30 |
Cannon, S., & Summers, L. H. (2014). How Uber and the sharing economy can win over regulators. Harvard Business Review, 13(10), 24-28. https://hbr.org/2014/10/how-uber-and-the-sharing-economy-can-win-over-regulators
|
31 |
Gwinner, K. P., Gremler, D. D., & Bitner, M. J. (1998). Relational benefits in services industries: The customer's perspective. Journal of the Academy of Marketing Science, 26(2), 101-114. https://doi.org/10.1177/0092070398262002
DOI
|
32 |
Bitner, M. J. (1995). Building service relationships: It's all about promises. Journal of the Academy of Marketing Science, 23(4), 246-251. https://doi.org/10.1177/009207039502300403
DOI
|