• 복식문화연구
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• 제16권1호
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• pp.33-47
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• 2008

The purposes of this study were to extract the effects of emotional labor, self-efficacy and burnout on customer-oriented selling behavior of salesperson by literature review and to examine the effect variables on customer-oriented selling behavior empirically. The questionnaire was administered to 400 salespersons who were selling clothes, cosmetics, shoes, leather products and accessories in department stores located in Kwang-ju city during August 18-24, 2006. Data collected from 307 salespersons were analyzed by using descriptive statistics, factor analysis, t-test, ANOVA, Duncan-test, correlation, regression analysis and path analysis. The results were as follows: First, Salesperson's emotional labor was composed of two factors; emotional labor toward the customer and emotional labor toward the organization. Second, Salesperson's emotional labor had negative significant influence on customer-oriented selling behavior. Specifically, the emotional labor toward the organization negatively influenced on customer-oriented selling behavior, but the emotional labor toward the customer positively influenced on customer-oriented selling behavior. Third, Salesperson's emotional labor positively influenced on burnout. Specifically, emotional labor toward organization significantly influenced on burnout, but emotional labor toward customer did not influenced on burnout. Fourth, Salesperson's self-efficacy positively influenced on customer-oriented selling behavior. Fifth. Salesperson's self-efficacy negatively influenced on burnout. Finally, Salesperson's burnout negatively influenced on comer-oriented selling behavior. The direct effect of salesperson's self-efficacy on customer-oriented selling behavior was large than the indirect effect of salesperson's self-efficacy mediate burnout. But the indirect effect of salesperson's emotional labor mediate burnout was large than the direct effect of salesperson's emotional labor on customer- oriented selling behavior.

• 한국학교보건학회지
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• 제1권2호
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• pp.34-49
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• 1988

The purpose of this study is to identify the status of school health and analyze affecting factors of school nurses' self confidence and nursing activities of the secondary school in Seoul. The data was collected from 13th of August to 30th of October. The self reported questionairs were distributed during one of the school nurses seminars held in Seoul and 93 secondary school nurses answered. Analysis of the data was done utilizing SPSS for percentage, mean, T-test ANOVA and Pearson Correlation Coefficients. The results of study are summerized as follows; 1. General Characteristics The mean age of the subjects was 33.4 and mean length of experience as a school nurse was 7.3 years. 79.5 percent of them had clinical experiences and the mean clinic experience was 2.1 years. The majority of them were graduate of the baccalaureate nursing programs and 82.8 percent of them were married. 72.0 percent of the sample had religion, and 60.2 percent of them were in the national or public schools. 90.3 percent of them had independent duty. 2. The status of school health resources In average, there were 2,445 students, 37 classes and 63 teachers per school nurse. 48.4 percent of them were aware of the school budget. The budget for school health was 585,000 won per school in average. 30.0 percent of the schools had school health organization. The schools whose health clinics were on the first floor consisted of 79.3 percent, among them 42.9 percent were on the center of the building office. 3. Activities of school health nursing The average number of students using health clinic were 430 per month. The majority of the problem was digestive problem. There were 7.5 times of mean correspondences with parents per year. The activities of the school nurses were clinic management (29.0%), health care services (23.5%) and health education (14.1%). 4. The degrees of self confidence of the school nurse and nursing activities Self confidence measured by 6 items of self-reported questionaires scored by 4 point Likert Scale revealed. The nurses' self-confidence was 2.922 in clinic management, 2.909 in health education, 2.759 in program planning and evaluation, 2.757 in health care services, 2.692 in management of school environment, and 2.250 in operation of school health organization. The nursing activities scored by 2 point. The nursing activities was 1,870 in program planning and evaluation, 1.853 in health education, 1.843 in clinic management, 1.739 in health care services, 1.696 in management of school environment and 1.265 in operating of school health organization. 5. Factors affecting self confidence and nursing activities of school nurses The general characteristics of the school nurses and the school health resources were related to self confidence and nursing activities. The most significant variable to nurses' self confidence was type of the school ownership and the presence of school health organization was the most significant factor to nursing activities.

• 한국게임학회 논문지
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• 제12권6호
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• pp.107-120
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• 2012

본 연구는 디지털 게임 규제의 현주소를 짚어보고, 디지털 게임의 자율규제에 대한 실천적인 방안을 마련하기 위한 목적을 갖고 시작되었다. 이를 위해 문헌검토를 통한 사례연구 및 비교연구의 통합적 방식을 시도하였다. 그 결과 실천적 규제방안에 대한 시사점과 효율적인 정책지원에 대한 제언을 도출할 수 있었다. 먼저 실천적 규제방안에 대해, 협의체 형태의 시장 친화적 규제가 이루어져야 한다는 점, 자율기구의 결정에 공적 규제 버금가는 권한이 이양되어야 한다는 점, 자율규제가 보다 포괄적인 기능을 가질 필요가 있다는 점을 들었다. 다음으로 효율적인 정책지원으로는 자율기구의 독립성과 재정적 안정이 확보되어야 한다는 점, 사회적 합의 조정 및 정책 설계-집행-감독이 이루어져야 한다는 점, 실질적이고 구체적인 방식으로 지원이 이루어져야 한다는 점을 논의하였다. 이러한 논의를 통해 본 연구는 디지털 게임의 질적 성장 도모를 꾀하는 데 기여하고자 하였다.

• 한국조리학회지
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• 제9권4호
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• pp.136-151
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• 2003

The summarized analysis result of this research is as follows. First, regarding the difference of preceding variable and dependent variable, statistically considerable difference did not appear between self determination and personal relations in educational background and between groups of self determination in hotel type, and statistically considerable difference appeared among other groups. Second, regression analysis result between empowerment and job satisfaction turned out that statistically considerable influence is exerted in the order of personal relations ability, influence power, role performance ability and self-decision nature. Third, regression analysis result between empowerment and job devotion turned out that statistically considerable influence is exerted in the order of personal relations ability, role performance ability and influence power. Fourth, regression analysis result between empowerment and organization devotion turned out that statistically considerable result is exerted in the order of influence power and personal relations ability. Fifth, it turned out that statistically relative high correlation existed among correlation of empowerment and result variable such as job satisfaction, job devotion and organization devotion. The above-mentioned matters considered, this research proposes following points. This research examines the effect of empowerment on job satisfaction and organizational commitment of culinary staff in the hotel. the effect of the variable of empowerment on result variable shows that role performance ability, influence power and personal relations ability are important variables. Therefore, to improve the role performance ability of members of kitchen, it is essential for each individual to improve their ability and to have confidence at the time of business performance. So, this research implies that consistent and systematic training is necessary for increasing the ability and confidence. In order to improve influence power, it is necessary for members of an organization to have strong faith that their jobs determine the success of the company, and to increase the sense of self-control by letting them have the right of self determination, so that all members may have strong desire to transact business. This research implies that in order to improve personal relations ability, it is necessary for members of an organization to discover the best method of decision-making and solve problems through members' developing mutual action, and for managers to take personal characteristics into account so that members may have belief and confidence in their job and realize the value of their job. In conclusion, the person in charge of personnel affairs and the manager in charge of kitchen need to realize the importance of empowerment and especially have an much interest in all parts including self determination, influence power and role performance ability and personal relations ability etc.

• 경영정보학연구
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• 제12권1호
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• pp.81-105
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• 2010

본 연구는 조직 구성원의 지식공유 활동에 영향을 미치는 요인들을 여러 선행연구에 대한 이론적 고찰을 통해 개인적 성과기대, 업무-기술 적합성, 보상, 공유된 비전, 지식공유의 유용성, 최고경영자 지원, 조직문화, 조직몰입, KMS 자기효능 등을 각각 도출하였으며, 이들의 영향력 관계를 살펴보았다. 그 결과 업무-기술 적합성과 지각된 보상 그리고 지식공유의 유용성이 지식공유 활동에 직접적으로 영향을 미치는 요인이라는 점을 확인할 수 있었으며, 개인적 성과기대와 공유된 비전의 직접적인 영향력은 확인하지 못하였다. 그러나 개인적 성과기대는 업무-기술 적합성을 경유한 간접적인 효과가, 공유된 비전은 지식공유의 유용성을 경유한 간접적인 효과가 존재함을 확인할 수 있었다. 조직적 특성으로 설정한 최고경영자 지원과 조직문화, 개인적 특성으로 설정한 조직몰입과 KMS 자기효능 역시 지식공유 활동 촉진요인을 경유하여 간접적으로 영향을 미치고 있음을 알 수 있었다. 이러한 본 연구의 결과들은 기업내 조직구성원의 지식공유 활동의 활성화를 위한 기업 전략 수립과정에 도움을 줄 것으로 기대한다.

• 한국건설관리학회:학술대회논문집
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• 한국건설관리학회 2003년도 학술대회지
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• pp.414-417
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• 2003

현재의 지식 근로자는 전통적인 근로자와는 달리 지시를 받는 것이 아니라, 자율성을 요구한다. 그런 동기요인을 충족시키기 위해 지식 근로자는 그의 기반인 지식을 습득하기 위해 계속적인 학습과 훈련을 기대한다. 그리고 자신의 직무에 관련하여 전문가임을 자처하고 있다. 이런 지식 근로자의 경향은 건설 근로자들에게도 나타나고 있는 현상이다. 그들은 사회적으로도 자신의 직무에 대한 자부심이 강하다. 이런 이유로 기업은 건설 지식 근로자에게 그들이 기입에 필요한 존재임을 인식시키면서(자신을 인정하고 있음을 느끼게 한다.) 자율성을 확보해주고, 새로운 지식을 환기시키는 교육을 해야한 것이다. 이는 직무만족과 자아실현의 관계에 비춰보면 더 확연하다. 직무만족도가 높을수록 개인과 조직에게 주는 생산성의 영향이 크며, 그것은 나아가서 자아실현에 이르는 길임을 세 가기 이론에 근거하여 살펴본다. 따라서 각 건설 기업은 이제까지 근로자에 대한 인식을 새롭게 해서 제시한 자아실현의 가능성 성취감, 교육 및 학습조직, 일의 흥미, 창조적 능력 발휘, 사회적 인정의 다섯 가지를 보완해주는 방향으로 인력관리를 한다면 커다란 성과를 얻을 수 있을 것이다.

• 간호행정학회지
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• 제16권3호
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• pp.267-275
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• 2010

Purpose: This study conducted to identify the effect of learning organization construction and learning orientation on organizational effectiveness among hospital nurses. Method: Data was collected from convenient sample of 296 nurses who worked for the major hospitals in Seoul, Gyeonggi-do and Gangwoen-do. The self-reported questionnaire was used to assess the general characteristics, the level of the learning organization construction, learning orientation and organizational effectiveness. The data were analyzed using descriptive statistics, pearson's correlation coefficient and multiple regression. Result: The mean score of learning organization construction was 3.61(${\pm}.32$), learning orientation got 3.26(${\pm}.39$), and organizational effectiveness obtained 3.38(${\pm}.42$). The learning organization construction affects of organizational effectiveness by 44.18% and learning orientation by 37.43%. Conclusion: This finding indicates that learning organization construction and learning orientation affects the nurses' organizational effectiveness in hospital.

• 안보군사학연구
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• 통권15호
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• pp.153-192
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• 2018

The purpose of this study is to verify the relationship between mission-oriented Command, organization efficiency, organization culture of 626 field officers in JFMU. Firstly. the study found that decision making in the relationship between mission-oriented command and organization efficiency had negative effect on job satisfaction. Planning and trust lead to positive effect on job satisfaction and organizational commitment and no significance in self decision. Secondly, mission-oriented command may differ depending on the types of organization culture and organization culture has positive effect on job satisfaction and organizational commitment. Thirdly, mission-oriented command has some effect which derives from its impact on organization efficiency that also effects rational culture and rank hierarchy culture. These study results suggest different measures in terms of practice and policy. Firstly. within the military organization, precise communication will lead to job satisfaction without unnecessary overload of communication. Also. we have rationale culture, agreement culture and rank hierarchy culture forming our organization culture. There is a need to apply elements of mission-oriented command depending on the types of organization culture. Secondly, to maximize organization performance through mission-oriented command, we have to strengthen the rationale and rank hierarchy cultures and especially introduce development culture which should be established within the military organization.

• 중환자간호학회지
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• 제6권1호
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• pp.21-33
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• 2013

Purpose: The purpose of this study was to examine the relationship between lymphedema self-care management and quality of life in breast cancer patients with mastectomy and lymphedema. Methods: One hundred and eighty-six breast cancer patients with mastectomy and lymphedema (n=186) were recruited at a medical center located in Seoul. The levels of lymphedema self-care management and quality of life were measured by the scale for measurement of practice in lymphedema self-care management, European Organization for Research and Treatment of Cancer-Quality of Life Core 30 (EORTC QLQ-C30) and European Organization for Research and Treatment of Cancer-Quality of Life Questionnaire Breast Cancer Module (EORTC QLQ BR23), respectively. Data were analyzed with SPSS 18.0 program. Results: There were statistically significant correlations between lymphedema self-care management and general health status/quality of life in mastectomy patients with lymphedema (r=.30, p<.001). The physical function score of cancer related function scale (r=-.15, p=.033), fatigue score of cancer related symptom scale (r=.15, p=.036), systemic side effect score of breast cancer related symptom scale (r=.45, p=.034), and upset by hair loss (r=.27, p=.004) were significantly correlated with quality of life. Conclusion: The findings suggest that these significant factors should be considered when caring for lymphedema patients.

• 보건의료산업학회지
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• 제7권2호
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• pp.113-124
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• 2013

The purpose of this study is to investigate of determinants of hospital organization trust affecting to hospital worker's trust in organization. This study was measured levels of trust in organization of hospital workers and 5 determinants of organization trust, organizational fairness, consideration, morality, competence and responsibility toward a society. Levels of trust in organization of hospital workers and determinants of organization trust were assessed using a sample of 190 employees who work at 2 hospitals in Seoul, Kyunggi. Data were collected by self-administered questionnaires from november 22 to 29 in 2012 and analyzed SPSS 18 by using t-test, ANOVA and regression analysis. The results of this study indicate that organizational fairness, consideration and responsibility toward a society among 5 determinants were positively related to levels of trust in organization of hospital workers. Based on these findings, it can be defined that 5 determinants of hospital organization trust influences levels of trust in organization of hospital workers. The implications of this study are discussed and areas for future research are presented.