• 치위생과학회지
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• 제2권2호
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• pp.75-83
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• 2002

By extracting the variables related to the work stress generated from dental hygiene, identifying their relationships, this study aims to contribute to academic progress on work stress. The test results of this study are as follows for each hypothesis: 1. Among the work stress sensing factors, role ambiguity showed correlation to the active coping strategy and the passive coping strategy, whereas it did not have any correlation to the evasive reation. However, the physical resource environmental factor showed correlation to the active coping strategy, whereas it did not have any correlation to the other reation. 2. The passive coping strategy, among the work stress coping strategies, influences the role ambiguity, B type, work ambiguity, physical resource environmental factor by about 18.7%. 3. The active coping strategy, among the work stress coping strategies, influences the social support, role ambiguity, work place of health center factor by about 18.9%. 4. The evasive reaction, among the work stress coping strategies, was influenced by only the 36 years old over factor by approximately 4.2%. 5. It was found in all work stress sensing factors that the group with lower social support had a more degree of experiencing stress than the group with higher social support. In case of the behavior pattern, the type A experienced more stress than the type B only in role ambiguity. 6. It was found that the group with the higher social support tended to choose more active coping strategy than the lower social support. In case of behavior pattern, the type B coped more actively than type A in the passive coping strategy.

• 한국정보시스템학회지:정보시스템연구
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• 제22권2호
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• pp.51-83
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• 2013

Personal creativity is critically important for organizations seeking to survive and thrive in today's highly turbulent business environments. Organizations must effectively identify and mobilize the creative resources of their members. When organizational members perceive a work environment that restricts or fails to encourage individual creative expression, a gap may exist between the level of individual creative potential and the actual amount of individual creativity practiced within the organization. In this situation, this paper will examine the impact of role conflict, role ambiguity, creative self-efficacy, and personal initiative on personal creativity. Creative self-efficacy is the subjective belief in one's personal ability to be creative, that is, a personal assessment of one's own creative potential. A strong internal belief in one's ability to successfully engage in creative behaviors is generally considered an important part of the creative process. Personal Initiative refers to behaviors, mainly directed toward work and organizational issues, that are characterized by the following aspects: self-starting, proactive, and persistent in overcoming barriers. Creativity-related creative self-efficacy and personal initiative are critical components to understand motivation that coordinates the relationship between perception and behavior of individual employees. Based on role theory, researchers have focused on role conflict and role ambiguity as the two key ingredients of role stress. Role ambiguity is defined as an evaluation about the lack of salient information needed to perform a role effectively. Role conflict results from two or more sets of incompatible demands involving work-related issues. Employees are usually pursued work-roles more than one in work-focused organization. Too many work-roles and perceived uncertainties at employee's work can be obstacles to personal creativity. In an analysis of results, while role conflict is not negatively related significantly to creative self-efficacy, role ambiguity is negatively related significantly to creative self-efficacy. While role conflict is significantly related to personal creativity, role ambiguity is negatively related significantly to personal creativity. Creative self-efficacy mediates the relationship among role conflict, role ambiguity, and employee creativity. Personal initiative mediates the relationship between creative self-efficacy and employee creativity. This paper shows that creative self-efficacy and personal initiative are the driving force behind personal creativity. Organizations can get some implications of creative-related role conflict and role ambiguity that employees have experienced. As a result, organizations must not only encourage creativity of employees by greater involvement but also encourage their input towards their-focused own works and tasks. And employees should be developed to pace with the organizational needs and development. Management must enable employees to think of new ideas and practices that promotes personal creativity.

• 보건행정학회지
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• 제29권4호
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• pp.502-512
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• 2019

Background: The purpose of this study was to identify role ambiguity of comprehensive nursing care unit nurses. Methods: A concept analysis method by Walker and Avant was used to understand role ambiguity of comprehensive nursing care unit nurses. Results: The antecedents of role ambiguity of nurses at comprehensive nursing units were shortage of nurses, unclear admission criteria, and demands for customized nursing care according to severity. Attributes include ambiguity in role delegation, patient placement ambiguity, and professional ambiguity among nursing staff. The consequences were diminished job satisfaction due to excessive workload, difficulty in resolving role ambiguity due to the lack of work analysis studies, and poor outcome of nursing indicators. Conclusion: Improvement of nationwide awareness for comprehensive nursing care unit is required. Clear division at scope of practice for nursing staff in accordance of each medical institution's characteristics is essential. Nurses at comprehensive nursing care unit should understand nature of role ambiguity that occurs as they work in large groups. Nurses should promote communications between nursing staff and they must have volition to improve status quo. An additional research of comprehensive nursing care on the causes of role ambiguity in the practice of nursing care for ward nurses is needed, and management measures should be sought at the organizational level.

• 지역사회간호학회지
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• 제15권2호
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• pp.289-297
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• 2004

Purpose: This study was conducted to determine factors affecting workers' physiological somatic complain using the Job Stress Model proposed by the National Institute for Occupational Safety and Health (NIOSH). Method: Data were collected from the 1st to the 30th of December 1999. The subjects were 2.123 workers employed at 155 work sites. Collected date were analyzed through SAS/PC program. Result: According to individual characteristics, younger and women groups showed significantly higher physiological somatic complaint than elder men groups. By work condition, groups with higher physiological somatic complaint included workers of irregular shift work. Dark lighting, improper temperature in winter, improper ventilation, inappropriate humidity, unpleasant work environment and crowded work place were significantly related with physiological somatic complaint. By work-related factor, physiological somatic complaint was high in those with higher variance in work load, quantitative work load, role conflict, job burden, role ambiguity and future ambiguity. On the other hand, physiological somatic complaint was low in those with little underutilization of ability. As for the relationships between physiological somatic complaint and non-work related factors, physiological somatic complaint was high in workers who had a side job, were bringing up infants alone, cleaned the house alone, cared for the elderly and disabled persons, were studying, were volunteering at another organization, and were spending 5-10 hours in religious activities per week. Physiological somatic complain was in significantly negative correlations with overall social support, supervisory support and family support, but in significantly positive correlations with co-worker support. Conclusion: The main predictors of physiological somatic complain were gender, shift work pattern, overtime work, ventilation, role ambiguity, role conflict, future ambiguity, job control, variance in work load, overall social support, worker with side job, worker who cleans the house alone, worker who is studying. These predictors explained 19.10% of the total variance of physiological somatic complain.

• 대한간호학회지
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• 제31권4호
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• pp.571-583
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• 2001

Purpose: The purpose of this study was to examine the levels of burnout experienced by Korean hospital nurses (N=198), and to identify predictors of their nursing outcomes such as job performance, work satisfaction, and productivity. Method: Hierarchical multiple regression was used to identify predictors of each nursing outcomes. Included predictors were nurses' general characteristics, work- related characteristics (role stress and perceived control), and burnout. Results: Korean nurses experienced higher levels of burnout compared to the cutoffs suggested by Maslach and Jackson (1986) and to those in the USA. For each nursing outcome, predictor variables explained 39% of the variance in role performance, 30% of the variance in work satisfaction, and 38% of variance in productivity. Higher personal accomplishment, lower role ambiguity, being staff nurses, and lower emotional exhaustion were related to higher job performance, and higher productivity. Lower role conflict and role ambiguity were also related to higher work satisfaction. Conclusion: Based on the findings of this study, managemental interventions for nurses to reduce their burnout experience are needed. Further study in this area is warranted.

• 한국병원경영학회지
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• 제18권3호
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• pp.1-26
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• 2013

To improve the competitiveness of the hospital provides high quality medical services in a hospital coordinator role is emphasized. This study on customer orientation of the role ambiguity in order to identify the impact of degree of customer orientation were analyzed for demographic differences. Dependent variable, customer orientation affects role ambiguity as independent variables, and regression analysis were set. And the control variables are set to support situational factors, customer orientation on the role ambiguity and hierarchical regression analysis was performed. Obtained through empirical results are as follows: First, according to the demographic characteristics of the hospital coordinator customer orientation, the difference between gender and medical subjects are not shown. Age, education, work experience, job title, and the hospital on the pattern of customer orientation has shown a difference. Second, according to the hospital coordinator role ambiguity about its impact on customer orientation analysis can be a role implementation, job implementation, opinion communication in achieving customer orientation was negatively affected. Third, role ambiguity, and customer orientation factors for the moderating effects of organizational support for the role of customer orientation can role implementation, job implementation, opinion communication was a statistically significant. Fourth, the role ambiguity factors and customer orientation for the administrative support for the moderating effect of customer orientation and role implementation is significant, but job implementation, opinion communication were statistically significant. Fifth, the role ambiguity factors and customer support for customer orientation and customer orientation for the moderating effects of role performance and the opinion communication was not statistically significant. However, job implementation was statistically significant. The limitations of this study are as follows: First, role ambiguity, situational factors and support due to limitations of the variable factors that may affect the customer orientation of a number of factors were excluded. So many exogenous variables in the measurement process can affect. Second, the variables measured as problems of self-assessment by the variable measuring the respondent's bias may occur. Third, This study is difficult to generalize. In other words, several areas of the province conducted by the empirical results of the survey as a limit on the overall generalization can follow.

• 한국콘텐츠학회논문지
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• 제15권1호
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• pp.132-139
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• 2015

우리나라를 방문한 외국인 관광객의 안전 및 치안을 위해 2013년 10월 16일 서울 관광경찰대가 출범하였다. 관광경찰의 주요역할은 관광지내 범죄예방 순찰 및 기초질서 유지, 외국인 관광객 대상 불법행위 단속 및 수사와 문화체육관광부 지방자치단체 등 관련 기관과 협조하여 음식점 숙박업소 택시 등 관광관련 영업의 부당요금 단속, 관광 관련 업계 및 종사자에 대한 행정지도 및 단속 등으로 규정되어 있다. 그런데 관광경찰의 역할을 살펴보면, 일반 경찰과 역할이 중첩되고, 문화체육관광부 지방자치단체 등 타 기관과의 업무협력을 요하는 부분이 많아 일반 경찰과 관광경찰 사이에는 역할모호성 및 역할갈등이 일어날 소지가 크다. 따라서 본 연구는 관광경찰의 역할에 대한 일반경찰과 관광경찰의 역할 모호성 역할갈등이 업무만족 및 업무수행도에 대한 인식차이와 영향관계를 실증적으로 규명함으로써 관광경찰제도의 발전에 기여고자 한다.

• 국제지역연구
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• 제18권3호
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• pp.131-145
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• 2014

방글라데시는 저임금의 풍부한 노동력 보유, 동-서남아를 연결하는 전략적 위치, 그리고 지식인 비즈니스 종사자는 영어 능통하여 영어로 의사소통이 가능하다는 강점을 가지고 있다. 더불어 중국의 임금 상승, 노동 규정 강화 등과 같은 중국 내 경영환경 악화에 따라 향후 중국을 대체하는 투자대상국으로서 방글라데시의 위상이 높아질 것으로 전망된다. 이러한 시점에서 방글라데시에서 경영활동을 하는데 있어 필요한 인적자원관리 측면의 연구가 필요하다고 생각된다. 따라서 본 연구에서는 근로자 관리에서 중요한 요소인 조직몰입을 방글라데시 근로자를 대상으로 연구해보고자 한다. 본 연구에서는 방글라데시 근로자의 조직몰입에 영향을 미치는 선행변수로 근로자의 역할모호성, 역할갈등, 자발적 참여 그리고 일중심성을 분석하고자 한다. 그리고 조직몰입을 감정적 조직몰입, 근속적 조직몰입 그리고 규범적 조직몰입으로 구분하여 각각의 조직모입에 영향을 미치는 요인과 영향의 정도차이를 연구하였다. 연구결과 방글라데시 근로자들의 감정적 조직몰입에는 역할모호성과 역할갈등이 부정적인 영향을 그리고 자발적 참여와 일중심성은 긍정적 영향을 미치는 것으로 보였다. 근속적 조직몰입은 자발적 참여와 일중심은 영향을 미치지 않았다. 그리고 역할모호성은 근속적 몰입을 감소시키는 반면 역할 갈등은 근속적 몰입을 증가시키는 것으로 나타났다. 마지막으로 규범적 몰입에는 역할모호성은 부정적인 영향을 주고 자발적 참여와 일중심성은 긍정적인 영향을 주는 것으로 나타났다. 본 연구의 결과를 바탕으로 방글라데시 근로자의 조직몰입에 영향을 주는 요인에 대한 이해와 이를 바탕으로 방글라데시 근로자의 조직몰입을 증가시키기 위해 필요한 인사관리적 시사점을 제시하고자 한다.

• 보건행정학회지
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• 제11권1호
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• pp.62-86
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• 2001

This study purports to Investigate the determinant of job satisfaction and the organizational commitment of medical insurance review nurses working at Korean hospitals. The independent variables contain three groups of determinants: organizational characteristics variables(job autonomy, work unit control, role variety, role ambiguity, role conflict, workload, resource inadequacy, coworker support, supervisor support, distributive justice, promotional chances, job security, and job hazard), environmental variables(job opportunity, spouse support, and parent support), and psychological variables (met expectation, work involvement, positive affectivity, and negative affectivity). The sample used in this study consisted of 445 medical insurance review nurses from 89 hospitals nationwide. Data were collected with self-administered questionnaires and analyzed using multiple regression analysis. The results of the study are as follows : 1) the following variables, listed in order of size, have significant effects on job satisfaction : role ambiguity(－), distributive justice(＋), work involvement(＋), role variety(＋), met expectation(＋), negative affectivity(－), job autonomy(＋), and positive affectivity(＋). 2) the following variables, listed in order of size, have significant effects on organizational commitment: met expectation(＋), work involvement(.＋), distributive justice(＋), job security(＋), role variety(＋), positive affectivity(＋), negative affectivity(－), resource inadequacy(＋), and tenure(－). 3) the variance of job satisfaction and organizational commitment explained by the variables used in the study are 30.0% and 39.1% respectively. 4) In comparison to the results of other studies on the determinants of job satisfaction and organizational commitment of clinical nursing staff working at hospitals, the results of this study indicate that three variables of distributive justice, work involvement, and role variety are especially important for improving the level of job satisfaction and organizational commitment of medical insurance review nurses.

• 간호행정학회지
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• 제18권4호
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• pp.383-393
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• 2012

Purpose: The aim of this study was to investigate the effects of occupational stress and coping styles on burnout of clinical nurses. Methods: The participants in this study were 397 nurses, working at the hospitals in Seoul, Gangwon, and Gyongbuk provinces. Data were collected using a structured questionnaire from November, 2009 to January, 2010. The SPSS WIN 13.0 version program was used for data analysis. Results: The most significant predictors of burnout were positive reappraisal and work load. Work load, resource inadequacy, role ambiguity, and indifference coping style positively correlated with burnout. Positive reappraisal and problem-focused coping styles negatively correlated with burnout. Conclusion: The study results indicate that it is important to reduce work load, resource inadequacy, and role ambiguity in nurses and to strengthen their positive reappraisal and problem-focused coping styles to prevent burnout. This could be achieved with job redesign, modification of shift work systems, and by offering burnout prevention program.