• Knowledge Management Research
• /
• v.19 no.1
• /
• pp.147-174
• /
• 2018

Recently, firms have been putting forth significant efforts to fulfill various demands and high expectations of customers. The role and importance of customer centers as a direct contact point for customer relationship management are more emphasized than previously. A customer center draws attention as a new alternative to secure corporate competitiveness as it contributes to sales increase, being in a position to satisfy customers' needs by ensuring customers' access to information. A customer center is an aggregation of various information and communication technologies. In particular, a voice recognition/analysis technology based on big data can elaborate customer services further, enhance customer satisfaction, and trigger constant interactions with customers. A customer center can be transformed to a hub of customer knowledge and the embodiment of business intelligence in the front line of business. This article is a case study on how the customer center of the K life insurance company regarding customer center operation collects and analyzes customer information and how it has established its voice recognition/analysis system based on big data to improve customer experience management. Factors affecting the successful introduction and implementation of voice recognition/analysis system to a firm, are examined.

• Journal of the Speleological Society of Korea
• /
• no.88
• /
• pp.1-7
• /
• 2008

Recently, it is one of very interest technology of Human Computer Interaction(HCI). Nowadays, it is easy to find out that, for example, inside SF movies people has talking to computer. However, there are difference between CPU language and ours. So, we focus on connecting to CPU. For 30 years many scientists experienced in that technology. But it is really difficult. Our project goal is making that CPU could understand human voice. First of all the signal through a voice sensor will move to BCD (binary code). That elevator helps out people who wants to move up and down. This product's point is related with people's safety. Using a PWM for motor control by ATmega16, we choose a DC motor to drive it because of making a regular speed elevator. Furthermore, using a voice identification module the elevator driven by voice sensor could operate well up and down perfectly from 1st to 10th floor by PWM control with ATmega16. And, it will be clearly useful for high-rise vertical shift with voice recognition sensor driven.

• Journal of Industrial Technology
• /
• v.33 no.A
• /
• pp.55-60
• /
• 2013

In this paper, we proposed an efficient method for implementing a voice recognition elevator. Unlike the existing ones, the proposed system is based on the bluetooth communication and smartphones equipped with the google speech recognition software, which makes it possible that the speech recognition capability can be added to the previously installed elevators. In order to improve the recognition accuracy, instead of using the result of the google recognizer, we built a web server where the user data are accumulated and they are used for recognition error correction.

• Journal of Software Assessment and Valuation
• /
• v.15 no.2
• /
• pp.73-83
• /
• 2019

Voice Recognition has recently been improved with AI(Artificial Intelligence) and has greatly improved the false recognition rate and provides an effective and efficient Human Machine Interface (HMI). This trend has also been applied in the defense industry, particularly in the aviation, F-35. However, for the quality evaluation of Voice Recognition, the defense industry, especially the aircraft, requires measurable quantitative models. In this paper, the quantitative evaluation model is proposed for applying Voice Recognition to aircraft. For the proposal, the evaluation items are identified from the Voice Recognition technology and ISO/IEC 25000(SQuaRE) quality attributes. Using these two perspectives, the quantitative evaluation model is proposed under aircraft operation condition and confirms the evaluation results.

• Journal of Digital Convergence
• /
• v.11 no.1
• /
• pp.225-236
• /
• 2013

The voice recognition has been made continuously. Now, this technology could support even natural language beyond recognition of isolated words. Interests for the voice recognition was boosting after the Siri, I-phone based voice recognition software, was presented in 2010. There are some occasions implemented voice enabled services using Korean voice recognition softwares, but their accuracy isn't accurate enough, because of background noise and lack of control on voice related features. In this paper, we propose a sort of multi-purpose preprocessor to improve this situation. This supports Keyword spotting in the continuous speech in addition to noise filtering function. This should be independent of any voice recognition software and it can extend its functionality to support continuous speech by additionally identifying the pre-predicate and the post-predicate in relative to the spotted keyword. We get validation about noise filter effectiveness, keyword recognition rate, continuous speech recognition rate by experiments.

• The Journal of the Korea institute of electronic communication sciences
• /
• v.19 no.2
• /
• pp.397-402
• /
• 2024

Speech recognition and motion recognition technologies are applied and used in various smart devices, but they are composed of simple command recognition forms and are used as simple functions. Apart from simple functions for recognition data, professional command execution capabilities are required based on data learned in various fields. Research is being conducted on a system platform that provides optimal data to users using Generative AI, which is currently competing around the world, and can interact through voice recognition and motion recognition. The main technical processes designed for this study were designed using technologies such as voice and motion recognition functions, application of AI technology, and two-way communication. In this paper, two-way communication between a device and a user can be achieved by various input methods through voice recognition and motion recognition technology applied with AI technology.

• Journal of Sensor Science and Technology
• /
• v.13 no.1
• /
• pp.20-26
• /
• 2004

For the disabled persons who can't use their limbs, motorized wheelchair that is activated by voice recognition module employing speaker independent method, was implemented. The wireless voice transfer device was designed and employed for the user convenience. And the wheelchair was designed to operate using voice and keypad by selection of the user because they can manipulate it using keypad if necessary. The speaker independent method was used as the voice recognition module in order that anyone can manipulate the wheelchair in case of assistance. Using the implemented wheelchair, performance and motion of the system was examined and it has over than 97% of voice recognition rate and proper movements.

• MALSORI
• /
• no.51
• /
• pp.1-16
• /
• 2004

The aim of this paper is to analyze vowels in voice imitation and disguised voice, and to find the invariable phonetic features of the speaker. In this paper we examined the formants of monophthongs /a, u, i, o, {$\omega},{\;}{\varepsilon},{\;}{\Lambda}$/. The results of the present are as follows : $\circled1$ Speakers change their vocal tract features. $\circled2$ Vowels /a, ${\varepsilon}$, i/ appear to be proper for speaker recognition since they show invariable acoustic feature during voice modulation. $\circled3$ F1 does not change easily compared to higher formants. $\circled4$ F3-F2 appears to be constituent for a speaker identification in vowel /a/ and /$\varepsilon$/, and F4-F2 in vowel /i/. $\circled5$ Resulting of F-ratio, differences of each formants were more useful than individual formant of a vowel to speaker recognition.

• The Journal of the Acoustical Society of Korea
• /
• v.21 no.2E
• /
• pp.98-104
• /
• 2002

The present study describes a combination method to recognize the human affective states such as anger, happiness, sadness, or surprise. For this, we extracted emotional features from voice signals and facial expressions, and then trained them to recognize emotional states using hidden Markov model (HMM) and neural network (NN). For voices, we used prosodic parameters such as pitch signals, energy, and their derivatives, which were then trained by HMM for recognition. For facial expressions, on the other hands, we used feature parameters extracted from thermal and visible images, and these feature parameters were then trained by NN for recognition. The recognition rates for the combined parameters obtained from voice and facial expressions showed better performance than any of two isolated sets of parameters. The simulation results were also compared with human questionnaire results.

• Journal of the Korean Society of Industry Convergence
• /
• v.20 no.4
• /
• pp.285-297
• /
• 2017

This study proposed a new approach to develop an Intelligent control algorithm for cooperative working of human and robot based on voice recognition. In general case of speaker verification, Gaussian Mixture Model is used to model the feature vectors of reference speech signals. On the other hand, Dynamic Time Warping based template matching techniques were presented for the voice recognition about several years ago. We converge these two different concepts in a single method and then implement in a real time voice recognition enough to make reference model to satisfy 95% of recognition performance. In this paper it was illustrated the reliability of voice recognition by simulation and experiments for humanoid robot with 18 joints.