• Title/Summary/Keyword: Survey questionnaire

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The Effects of Customer Value and Customer Trust on Customer Retention: An Empirical Study in Indonesia

  • DEWOBROTO, Wiji;NIMRAN, Umar;ARIFIN, Zainul;YULIANTO, Edy
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.7
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    • pp.255-264
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    • 2021
  • The purpose of this study is to analyze the role of customer value and customer trust as a mediator of flexibility influence on customer retention. The study applies SEM tools with WarpPLS analysis and translates customer value and customer trust as mediation. This study was organized into three parts: exploratory research, descriptive research, and explanatory research. The quantitative approach in this study uses a survey method by taking samples from the population. This is a latent variable that is measured using a research instrument in the form of a questionnaire. The survey was conducted by distributing questionnaires to respondents. This research was conducted at PT. Nusa Prima Logistics Terminal Teluk Lamong by taking primary data, in the form of assessments or perceptions from respondents, so a survey was conducted by submitting a questionnaire directly to 194 respondents. Quantitative data analysis was performed using Structural Equation Modeling (SEM) to answer the research hypothesis. Flexibility is very influential in increasing customer retention so to develop customer retention, it is necessary to increase flexibility, customer value, and customer trust. The novelty in this research lies in identifying the role and position of customer value and customer trust as mediation that affect customer retention.

Determination of Critical Hazard Factors in Vehicle-Mounted MEWP using Fuzzy-FMEA (퍼지-FMEA기법을 이용한 차량탑재형 고소작업대 사고의 주요 유해위험요소 위험우선순위 결정)

  • Seyoon Oh;Kangdon Lee;Jaeho ,Shin;Jae-Yong Lim
    • Journal of the Korean Society of Safety
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    • v.38 no.1
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    • pp.9-17
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    • 2023
  • In this study, we aimed to identify the important hazard factors and determine their criticality in causing serious accidents in vehicle-mounted mobile elevated work platforms (MEWPs). Fuzzy failure modes and effects analysis (FMEA)was performed using accident data and a survey of experts. To determine the hazard factors, the accident data for the last 10 years were used and a questionnaire survey was designed. The questionnaire survey was sent to four experts in the field of occupational safety to determine the severity, occurrence, and detectability of serious accidents in MEWPs. Furthermore, objective RPN scores and risk priority were obtained using fuzzy FMEA. Finally, the criticality of hazard factors in descending order was found to be overloading, non-installation or defective installation of outriggers, breakage due to wire rope aging, and illegal remodeling of vehicle structures. The results were verified by comparing the occurrence data of serious disasters.

Ways to Improve the Government Statistics : Labour Demand Survey (정부통계의 개선 방안: 《노동력수요동향조사》)

  • 김병조;이건
    • Proceedings of the Korean Association for Survey Research Conference
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    • 2001.04a
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    • pp.61-81
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    • 2001
  • Government statistics have been treated the most reliable data sources in Korea. In the last 20 years, the numbers and scopes of the government statistics have been expended rapidly. Although government statistics have been widely used in many researches, research methods used in collecting government statistics have not been discussed often. In 1998, we reviewed the survey questionnaire, data collecting methods and procedures of one government statistics, the Labor Demand Survey. Based on the pilot study, we also proposed several survey methods for the quality improvement of the survey. The Ministry of Labor had adopted some suggestions in 1999 survey. This paper introduces the ways in which we investigated the Labor Demand Survey,, detected the problems and issues in the survey, suggestions for the improvement of the survey, and several survey methods adopted by the Ministry of Labor. However, the effects of the new measures are not included in this paper, and will be studied in the near future when the data become available.

Ways to Improve the Government Statistics : Labour Demand Survey (정부통계의 개선방안 : $\ll$노동력수요동향조사$\gg$)

  • Kim, Byeong-Jo;Lee, Kun
    • Survey Research
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    • v.2 no.2
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    • pp.61-81
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    • 2001
  • Government statistics have been treated the most reliable data sources in Korea. In the last 20 years, the numbers and scopes of the government statistics have been expended rapidly. Although government statistics have been widely used in many researches. research methods used in collecting government statistics have not been discussed often. In 1998. we reviewed the survey questionnaire. data collecting methods and procedures of one government statistics. the Labor Demand Survey. Based on the pilot study. we also proposed several survey methods for the quality improvement of the survey. The Ministry of Labor had adopted some suggestions in 1999 survey. This paper introduces the ways in which we investigated the Labor Demand survey. detected the problems and issues in the survey. suggestions for the improvement of the survey. and several survey methods adopted by the Ministry of Labor. However, the effects of the new measures are not included in this paper. and will be studied in the near future when the data become available.

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Distribution of Hypertension According to Working Conditions among Korean Worker (근로환경에 따른 우리나라 근로자의 고혈압 분포)

  • Kim, Young Sun;Rhee, Kyung Yong;Song, Se Wook
    • Journal of Korean Society of Occupational and Environmental Hygiene
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    • v.24 no.4
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    • pp.556-565
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    • 2014
  • Objectives: This study is aimed at inquiring into the grasp of real condition of working environment and improvements by calculating the hypertension distribution consequent on job stress risk and exposure level of alleviating factors. In addition, this study is intending to estimate the hypertension distribution through socio-demographic factors and level of stressors occurring at working environment, such as high workload, low control, low support, job insecurity, long working hours, low income. Methods: This study estimated the hypertension distribution using the tertiary Korean Working Conditions Survey data, and conducted comparative analysis according to the category of individual questionnaire items using odds ratio. Result: As a result of study, it was found that in the event that working environment satisfaction is low and business & an immediate superior's attitudes are negative, the hypertension distribution was high. Particularly, it was found that physical risk factor musculoskeletal risk factor, and mental risk factor in a workplace were all increasing the hypertension distribution. Conclusions: With the aged workers' labor market participation ratio increasing, hypertension could be a major issue in the field of Occupational Safety and Health. Thus, it's necessary that the relevant employer should lower the hypertension distribution through creation of pleasant working environment and inducement of workers to improve in the relations with their superiors. As for the uppermost limit of this study, there is a limit to clarifying the mechanism of hypertension through multivariate statistics analysis because it's difficult to establish causal relationship by individual questionnaire item as the working conditions survey is made by cross-sectional study. In the follow-up research, this study is going to do research on the mechanism of hypertension through questionnaire supplementation and in-depth analysis.

A Study of the Development of Oriental Herbal Cosmetics for Young Women in their 20s through the Measurement of Facial Skin Conditions and Subjective Questionnaire Survey (안면 피부 측정 및 주관적 설문 평가를 통한 20대 여성을 위한 한방화장품 개선 연구)

  • Kim, Kyoung-Shin;Hwang, Seock Yeon;Bae, Seon Young;Kim, Byoung-Soo
    • Journal of Haehwa Medicine
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    • v.21 no.2
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    • pp.105-112
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    • 2013
  • In oriental medicine, the skin of the face and the body is the mirror of the viscera and bowels. Skin aging is measured according to the elasticity and glossiness of the skin, which is perceived as a matter of fluid-humor within the realms of oriental medicine. Fluid-humor refers to normal body fluid that makes the skin moist and supple and the hair bright and glossy. If the body is lacking fluid-humor, the hair and skin will be dry and coarse. 'The improvement of fluid-humor (nutrition)' is facilitated based on the oriental physiological change theory for middle-aged women. A new study is therefore necessary to develop oriental herbal cosmetics for young women in their 20s. As yet, there has been no study on the effect of herbal cosmetics formulated for middle-aged women and used by young women in their 20s. This study aims to investigate the effect of 'the improvement of fluid-humor' for the skin of young women in their 20s within the theory of oriental medicine. This kind of study is essential for oriental skin care and the development of diverse oriental herbal cosmetics. To determine the effect of oriental herbal cosmetics on young women in their 20s based on the theory of oriental medicine, which says that a shortage of fluid-humor causes skin aging, this study has examined the skin conditions of young women in their 20s and how satisfied they are with oriental herbal cosmetics through an objective equipment-based measurement and subjective questionnaire survey.

Questionnaire Survey of the Methods Used in Household Doenjang Production in Korea

  • Ryu, So Young;Lee, Sang Yoo;Woo, So Young;Kang, Seung Yoon;Song, Jeonghun;Jeong, A-Yeong;Chun, Hyang Sook
    • Journal of the Korean Society of Food Culture
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    • v.35 no.4
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    • pp.342-350
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    • 2020
  • This study examined the methods used in household doenjang (Korean soybean paste) production. Nine hundred forty-three responses were obtained using a nationwide, questionnaire-based survey (2018-2019) with non-probabilistic snowballing sampling. Consistent with previous studies, the respondents were primarily over the age of 50 years (97.1%) and female (97.9%). In addition to soybeans, the most used ingredients were red pepper (85.8%) and charcoal (85.5%), which most respondents obtained through direct farming (50.4-59.9%). Seasonal production occurred later in the higher latitude regions (Gyeonggi-do, Gangwon-do, Chungcheong-do) (p < 0.01), which have lower average temperatures, and the fermentation period was shorter in the lower latitude regions (Jeolla-do, Gyeongsang-do, Jeju-do) (p < 0.01), which have higher average temperatures. There were no significant regional differences in the season when doenjang was made, with most production occurring during January and February (81.1%). Most respondents (71.3%) made doenjang using homemade meju (soybean block used as a starter) in a traditional way to allow the microorganisms to be naturally inoculated. These results could be used as a basis for future research on topics such as starter development, standardized production, and safety of household doenjang.

Development of Questionnaire for Damum Patternization (담음변증(痰飮辨證) 설간(設間) 개발(開發))

  • Park, Jae-Sung;Yang, Dong-Hoon;Kim, Min-Yong;Lee, Sang-Chul;Park, Yong-Jae;Park, Yeong-Bae
    • The Journal of the Society of Korean Medicine Diagnostics
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    • v.10 no.1
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    • pp.64-77
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    • 2006
  • Objectives Damum is a general and fundamental concept in Oriental me야cine that deals with symptoms of diseases. but as far as Damum is concerned there has not been significant researches in terms of clinical medicine but only researches in the field of medical story. Therefore hopefully this study could contributes to the development of Damum which is very essential concept in Oriental medicine. Methods First of all we have made basic twenty-three items list through conducting researches on documents in regards to Damum, and finally designed twenty-nine survey inquiry by so called Delphi study-method that is based on opinions of professional groups. we have conducted a survey of twenty-nine inquirys on sixty-one cases and asked three Oriental medical doctors who are Damum specialists to diagnose and measure clinical values regarding Damum, followed by studying interrelationship between survey results and clinical values. conclusively we have made out a final Damum questionnaire form by selecting significant question items based on the results of the study. Results According to the analysis of the studies, fourteen question items were selected. Conclusions As far as Damum discriminant is concerned, additional verifing processes are needed to be carried out through more clinical cases. And it is through that more clinical studies are needed to be done in regards to Damum.

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Case Study the Awareness of Safety Education and School Safety of one Technical high school Students (일개 공업계 고등학교 학생의 안전교육과 학교안전 인식에 관한 사례 연구)

  • Hong, Young Ho
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.7
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    • pp.536-542
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    • 2016
  • This case study was carried out for the purpose of surveying the awareness of safety and safety education among students in a technical high school, in order to provide the basic data for the effective education of technical high school students' safety management consciousness. The study was carried out using a questionnaire survey for which the respondents were 455 students. The results of the questionnaire were subjected to statistical processing, such as frequency analysis using SPSS for Windows version 19.0. The reliability of the questionnaire in this study is Cronbach' = 0.871~0.882. According to the survey results, the students think that the contents of the school safety education would not be of interest to them and that safety education in school would help their school life, but not be useful for their daily life.

A study on influencing factors and revitalization of the adoption of off-site construction - Case study on the construction market of the United Kingdom - (현장외 시공 공법 채택의 영향 인자 및 활성화 방안 연구 - 영국 건설 시장 사례 연구 -)

  • Kim, Min-Koo;Brilakis, Ioannis;An, Yun-Kyu
    • Journal of KIBIM
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    • v.5 no.3
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    • pp.33-40
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    • 2015
  • Over a few decades, off-site construction (OSC) has been widely used for building and bridge constructions. OSC is a construction method that build structures at a different location than the location of use, and normally it occurs in a manufacturing plant. There are many studies on the perceived benefits of OSC, yet relatively few studies which quantitatively assess the benefits and factors affecting the decision of the use of OSC have been investigated. This study investigates the influencing factors of the use of OSC system and its revitalization solutions in the construction industry. As the research method, interview and questionnaire survey are conducted by visiting industry experts of OSC and sending a questionnaire to the OSC stakeholders including engineers, manufacturers, contractors and clients in the United Kingdom (UK). The construction industry of the UK is targeted for the study since it has a number of commons with the Korean construction industry in terms of the structure of the construction industry and current low take-up of the OSC. The survey provides the results that the reluctance of clients to use OSC is the key factor of the slow use of OSC despite of the perceived benefits of OSC. In addition, in order to revitalize OSC in the construction market, three revival recommendations are suggested based on the survey results.