• Title/Summary/Keyword: Service Development Process

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Ecotourism Service Design Process and Methodology (생태관광 서비스디자인 프로세스 및 방법론 연구)

  • Nam, You-Seon;Ha, Kwang-Soo
    • The Journal of the Korea Contents Association
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    • v.19 no.9
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    • pp.376-387
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    • 2019
  • The role of local decentralization and balanced regional development becomes important due to the concentration of population due to urbanization, and the development of tourism contents in local governments is actively being attempted. However, this is largely due to quantitative growth, and it does not offer tourist content that offers a different experience while utilizing regional characteristics. This means that it is important to develop programs and contents that emphasize the identity of the region by cultivating local characteristics and build a different image. However, most of the small regions where characteristic resources are difficult to find have a problem that it is difficult to develop different programs and contents due to relatively few development opportunities and financial constraints. In this study, it was considered that it is effective to analyze characteristic features of the region and utilize the possessed assets as much as possible. Therefore, we propose a service design process that effectively supports ecotourism, one of the regional revitalization plan using local eco - assets. In the process, Venn Diagram Position and Context Map methodology was developed and verified through Sutonggol Observation Path.

A Development Methodology of the Ubiquitous Service Model for a Mixed-Use Complex in u-City (복합단지영 u-서비스 모델 개발 방법론)

  • Park, Kwang-Ho;Kim, Yun-Hyung
    • Information Systems Review
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    • v.13 no.1
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    • pp.13-32
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    • 2011
  • As the ubiquitous technology has been widespread, the u-service development in the private sector is increasing these days. Especially, consisting of various life spaces, a mixed-use complex started actively utilizing the ubiquitous technology in order to provide users with differentiated services. In this paper, a new development methodology of the u-service for a mixed-use complex is proposed. Because the ultimate purpose of the u-service in a mixed-use complex is to guarantee profitability, the u-service must accelerate commercial activities among various users in the complex. The u-service development methodology of a mixed-use complex proposed in this paper firstly defines various perspectives for the u-service and identifies specific u-service elements in cross points of the perspectives. Then with those u-service elements, the methodology generates a u-service pool. Finally, after evaluation process, target u-serviced to develop are selected. Having designed the u-service development methodology, we expect the methodology to contribute the successful implementation of u-service model for a mixed-use complex.

Web-based CAE Service System for Collaborative Engineering Environment (협업 환경 기반 엔지니어링 해석 서비스 시스템 개발)

  • Kim K.I.;Kwon K.E.;Park J.H.;Choi Y.;Cho S.W.
    • Proceedings of the Korean Society of Precision Engineering Conference
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    • 2006.05a
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    • pp.619-620
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    • 2006
  • In this paper, the CAE Service System for Collaborative Engineering Environment with web services and Multi-frontal Method has been investigated and developed. The enabling technologies such as SOAP and .NET Framework play great roles in the development of integrated distributed application software. In addition to the distribution of analysis modules, numerical solution process itself is again divided into parallel processes using Multi-frontal Method for computational efficiency. We believe that the proposed approach for the analysis can be extended to the entire product development process for sharing and utilizing common product data in the distributed engineering environment.

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A Study on Needs Analysis for the Reference Service Model and Guidelines at the National Level: A Focus on the National Library of Korea Case (국가적 수준의 참고정보서비스 모형 및 가이드라인 요구분석 사례 연구 - 국립중앙도서관을 중심으로 -)

  • Chae, Hyun Soo;Chun, Jung Hyun;Lee, Jee Yeon
    • Journal of the Korean Society for Library and Information Science
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    • v.56 no.1
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    • pp.221-252
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    • 2022
  • The study aims to derive major factors from the results of needs analysis to develop the reference service model and guidelines at the national level. The literature review and case study enabled investigation of the considerations to develop the reference service model and guidelines. The Needs Analysis revealed librarians' and users' needs about the reference service. The major factors and implications derived from the analysis suggest the directions of the National-level reference service model and guidelines development process. This study has significance because it presented the implications and the development process of the reference service model and guidelines for domestic libraries, and directly contributed to the development of the reference service model and guidelines for the National Library of Korea.

Analyzing Repair Processes Using Process Mining : A Case Study (프로세스 마이닝을 활용한 제품 수리 프로세스 분석 사례연구)

  • Yang, Hanna;Song, Minseok
    • Journal of Korean Institute of Industrial Engineers
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    • v.41 no.1
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    • pp.86-96
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    • 2015
  • A lot of research works in the BPM area focuses on the development of new techniques in process mining. Even though the application of process mining to analyze real life process logs is important, only few case studies are available. Thus, in this paper, we conduct a case study on how to analyze a real life process log which comes from a Korean company in the heavy industry area. We analyze a customer service process that consists of a series of activities to enhance the level of customer satisfaction. In this case study, five research questions are derived based on collected questions from the company. Then we focus on bottleneck analysis, basic performance analysis and pattern analysis that are selected in order to answer the research questions. The analysis shows some abnormal behaviors in the process and possible ways to improve current processes are suggested.

Satisfaction Measurement and Needs Analysis of the Beneficiaries of the Elderly Meal Service Program (서울지역 노인 급식 프로그램 수혜자의 만족도 및 요구도 분석)

  • Seo, Hui-Jae;Hong, Min-Ji;Jang, Yeong-Ae;Kim, Bok-Hui;Lee, Haeng-Sin;Kim, Cho-Il
    • Journal of the Korean Dietetic Association
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    • v.9 no.2
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    • pp.114-127
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    • 2003
  • In the process of devising an efficient meal service system for the elderly, 478 elderly were interviewed at 6 different social centers with the elderly meal service program in Seoul area to monitor degree of satisfaction and/or needs of the beneficiaries regarding the program. The survey was conducted during the month of December 2002 by well-trained interviewers using self-developed questionnaire. Results were analyzed statistically using SAS package program. Most of the beneficiaries were low economic class and 76% of them had doctor diagnosed disease(s). Among the beneficiaries of congregate meal service, mean score of 12 aspects of satisfaction was 3.72 out of 5. For most of the questions, female elderly and healthy elderly responded with higher score than male elderly and unhealthy elderly, respectively (p<0.05, p<0.01). On the other hand, beneficiaries of the home-delivered meal service were little bit less satisfied with the service (3.54 out of 5). Compared to the beneficiaries of congregate meal service, larger portion of beneficiaries of home-delivered meal service wanted more meats (28.5 % vs. 17.1 %) and vegetables (23.2 % vs. 12.3 %) as side dishes. On the other hand, the most preferred type of cooking and/or seasoning was stewing for both cases. Based on these findings, it is suggested that more fresh foods should be used than processed foods in the preparation of meals for the elderly and, more fish-, meat- and vegetable- dishes should be served to come up to the needs of the elderly. Onto this, mainly Korean style meals with some intermittent Western, Japanese or Chinese style meals served at the right temperature would suffice most of the elderly needs.

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Registered Patents related to Food Delivery Service based on ICT : A Consumer Perspective (소비자 관점에서 분석한 ICT 기반의 음식배달서비스 관련 특허 등록 현황)

  • Kim, Suyoun;Rha, Jong-Youn;Yoon, Jihyun
    • The Korean Journal of Food And Nutrition
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    • v.30 no.6
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    • pp.1199-1209
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    • 2017
  • Food environment has been going through significant changes with the introduction of Information and Communication Technology (ICT). This study was conducted to investigate the current development status of ICT related to food delivery service by analyzing the relevant registered patents according to consumer buying process. Patents registered between 2002 and 2016 were searched with 'food' and 'delivery' as main keywords through Korea Intellectual Property Rights Information Service (www.kipris.or.kr). The search resulted in 624 patents among which 219 patents were related to food delivery service; 108 patents based on ICT were selected and analyzed. The patents were examined by applicant and year. The patents were classified into the six steps of consumer buying process: 'need recognition', 'information search', 'evaluation', 'choice', 'purchase', and 'postpurchase evaluation'. Patents belonging to more than one step were coded to all the corresponding steps. The patents were registered mainly by domestic companies (50.9%) and individuals (35.2%), having shown dramatic increase of registration since 2012. Over 2/3 (67.6%) of the patents were related to the 'purchase' step. About 32% were associated with the 'information search' step. Approximately 18% of the patents were relevant to the 'evaluation' and 'choice' steps, respectively. The numbers of patents related to the 'postpurchase evaluation (13.9%)' and 'need recognition (12.0%)' steps were relatively low. The current ICTs related to food delivery service in Korea were largely associated with service providers' profit generation rather than consumers' benefit. There is still much room for technology development that could contribute to increasing consumers' benefit.

A Study on Priority of Classification System for Agro-healing Using the Analytic Hierarchy Process

  • Yoo, Eunha;Park, Yumin;Jeong, Sun Jin;Kim, Jae Soon;Kang, Yong Ku;Jeong, Yeo Jin
    • Journal of People, Plants, and Environment
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    • v.24 no.6
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    • pp.663-672
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    • 2021
  • Background and objective: As the 'Healing Agriculture Research and Development and Promotion Act' came into effect on March 25, 2021, social interest in agro-healing has been increasing exponentially. This study was conducted to analyze the priorities of agro-healing classification system and to provide basic data to inform policy directions and related research for the development and activation of agro-healing. Methods: The survey data collected from 18 experts were analyzed using the analytic hierarchy process (AHP) method in determine the relative weights of the main and sub-criteria for the classification system. There were three main criteria identified: agro-healing input industry, agro-healing service industry, and agro-healing-related/derived industry. There were also 11 sub-criteria. Results: The top three sub-criteria with the highest complex weights include "community service," "social rehabilitation" and "treatment and rehabilitation," all of which correspond to the main criterion "agro-healing service industry". In addition, the complex weights of the sub-criteria corresponding to the main criterion "agro-healing related/derived industry" are as follows: "other agro-healing support service," which ranked 4th, and "training and education institutions for agro-healing experts," which ranked 5th when prioritizing the criteria. Conclusion: The results of this study suggest that the main criterion to be considered first in establishing a classification system is "agro-healing service industry". Therefore, it is necessary to continue research on detailed service classifications and systems with verified validity to ensure expertise in human resources, and organization related to social purpose services in agro-healing.

Efficient Class Identification based on Event (이벤트 기반의 효율적인 클래스 식별)

  • Choi, Mi-Sook;Lee, Jong-Suk
    • Journal of Digital Contents Society
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    • v.9 no.2
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    • pp.165-175
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    • 2008
  • Currently, software development methods have been advanced to service-oriented from component-oriented, to component-oriented from object-oriented. The component-oriented and service-oriented software development methods are analyzed by object-oriented UML model. So, the efficient analysis method for object-oriented UML model needs. In this paper, we suggest the analysis guideline and process based on event using Input Data-Process-Output Data Table for identifying use cases and classes efficiently. And the suggested method complements the problems depending the developer's perspective and experience.

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A Study on Marketing to Develop Doners for the Social Service Agency (사회복지기관의 후원자재발 마케팅에 관한 연구)

  • Choi Jeong-Gui
    • Management & Information Systems Review
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    • v.16
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    • pp.117-137
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    • 2005
  • Most of social service agencies experiences the lack of funds. This situation is casued mainly from the lack of donor development techniques. Therefore, the social service agencies need to develope marketing strategies to develop donors. The study was begun with the idea that a business philosophy will not conflict with professionalism, and the two can be entirely compatible, and synergistic as well. Some of the main principles of marketing can be used to construct a model that will help the social service agency devise the appropriate plan for developing donors. The social service agency's marketing plan should begin with a statement of its mission and goals and the product suggested by each goal. Social marketing process to develop voluntary contributions include marketing environment analysis, market research, selecting marketing goals and objectives, market segmentation, marketing program development, and marketing action. These techniques can be used with some modifications at each social service agency.

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