• Title/Summary/Keyword: Service Competitiveness

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The Determinants of Port Hinterlands Competitiveness in Korea-China: Focusing on Gwangyang Port and Qingdao Port (한·중 항만배후단지의 경쟁요인 비교분석에 관한 연구: 광양항과 칭다오항을 중심으로)

  • Qing, Cheng lin;Na, Ju Mong
    • International Area Studies Review
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    • v.17 no.4
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    • pp.109-130
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    • 2013
  • This study aims to identify the priority for the Gwangyang and Qingdao hinterlands which are in the same category of benchmarking crowed paths. This study has been mainly done with comparison. There is certain limitation to use competitive factors of existing research so, this study has had proper competitive factors deriving from factors analysis and studied hinterland priority of competing factors by AHP. Major results are as follows. First, the factor analysis resulted in 20 factor that were 0.6 or higher loading level of commonality and then these 20 factors were divided into groups: operating factors, service factors, cost factors, port infrastructure factors, and hinterland conditions factors with the rotated component matrix analysis. Second, according to the result of top competitive factors, the best factor was the hinterland condition(0.256). The other factors such as infrastructure, economy, accessibility, incentive, and port traffic in hinterland were highly ranked in terms of general importance using multiple weights. Third, the result of detailed properties importance about the final alternative, Gwangyang hinterland was considered more highly than Qingdao hinterland in the port information system, the support a variety of administrative services, the efficiency of the customs, and the tax benefits.

Characteristic Analysis of Industrial Structure in Jeju Special Self-Governing Province Using Dynamic Shift-Share Analysis (동태적 변이할당분석을 이용한 제주특별자치도 산업구조 특성 분석)

  • Yang, Young-Jun
    • Journal of the Korea Convergence Society
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    • v.10 no.8
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    • pp.181-193
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    • 2019
  • The regional economy growth of Jeju has seen higher than national growth since 2011 by the establishment of Jeju Special Self-Governing Province and the increase of incoming population, but its economic growth has slowed after 2016. This study conducted the dynamic shift-share analysis using the production and employees of each industry from 2010 to 2016, targeting Jeju with many factors of regional economic change. In the results of empirical analysis, the regional economy of Jeju was not the industrial structure depending on the national growth, but the industrial structure by the competitiveness and industrial structure of Jeju region. The industries having positive(+) effects of industrial mix effect and competitive effect on the production and the number of employees were the electricity/gas/heavy equipments & waterworks, construction, accommodation & restaurants, and service industry. These industries have positive effects on the regional industry of Jeju. The above-mentioned industries are not only more likely to grow than other regions, but also to drive the local economy of Jeju. In order for these industries to continuously contribute to the regional economy of Jeju, it would be necessary to have the policy/institutional support in the long-term perspective.

Study on Competitive Factors of Tourism Resources for Establishment of Jeju Health Tourism Model - Focusing on the Hierarchical Space Based on Medical Interference - (제주 헬스투어리즘 모델 정립을 위한 관광자원 경쟁요인 분석 - 의료간섭 기반 위계공간을 중심으로 -)

  • KIM, Hyo;JEONG, Heonkyu;KIM, Mincheol;CHOI, Yong-Bok
    • Journal of the Korean Association of Geographic Information Studies
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    • v.24 no.2
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    • pp.29-39
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    • 2021
  • The global aging phenomenon and new lifestyles have a worldwide attention to the new tourism form of health tourism. The purpose of this study is to analyze and suggest the competitive types of health tourism. Through the literature review, the theoretical base on the concept and type of health tourism and hierarchical spatial types such as medical space, semi-medical space, non-medical space, and natural healing space, based on medical intervention was established. A questionnaire survey was conducted for the professionals in Jeju area about tourism, health care, policy. As a result of analysis based on competitiveness advantage factors of Jeju health tourism, Jeju health tourism was confirmed to have higher importance in the natural healing space than the health service center space. Three kinds of resources such as natural resources, healing resources, and active resources of Jeju type health tourism were derived and applied to two hierarchical spaces, natural healing space and non-medical healing space, based on medical intervention.

Application of delphi method to the technology level assessment of food safety (델파이기법을 활용한 식품안전 기술수준 진단)

  • Gwon, So Young;Lee, Ye Seul
    • Food Science and Industry
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    • v.51 no.3
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    • pp.209-217
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    • 2018
  • Delphi technique is widely used to develop consensus on group opinion. It is important to identify the strategic technologies and evaluate technology level for the establishment of national R&D policy to upgrade technology level. The aim of this article was to reflect on Food Safety technology level by using Delphi methodology. And, competitiveness of patents and journal articles is evaluated for Korea, USA, Japan, China and EU. As a result, USA is the most competitive country for all technology categories. The average technology level of Korea was 79.5% of world-top coungry and average technological gap was 6.1 years. Korea is grouped in middle-lower class for overall food safety technology level. However, there are some variances among the level of technologies. As a result of this study, food safety research management needs to expand R&D investment and training of food safety specialist. The results of this research can be utilized to establish a road map for transportation R&D and plans.

Countermeasures and Mobile Terminal Threats to harm the Financial Market Soundness(focusing on the Financial Investment Companies) (금융시장 건전성을 해치는 모바일단말 위협에 대한 대응방안(금융투자회사를 중심으로))

  • Yoo, Kil-Sang;Park, Tae-Hyoung;Lim, Jong-In
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.21 no.6
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    • pp.119-132
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    • 2011
  • Mobile devices such as smart phones have brought big changes to be called as 'mobile big bang' against which we can't go. Mobile banking service and MTS(Mobile Trading System) are freely available at any time, anywhere and we are able to activate communications between financial company staffs out of the office and take care of business works even remotely by using mobile devices. Mobile devices are approaching as 'smart mobile innovation' to improve an enterprise productivity and competitiveness, but threats which engaged in unfair trading behaviors or unwholesome business works in finance companies are increasing and the customer's information can be leaked out by using the nonpublic official information and mobile devices. Therefore, we have to analyze the potential problems and take the necessary countermeasures with preemptive steps to protect the customer's information and improve the financial trading soundness and fairness. In this paper, we would like to suggest countermeasures and threats against using the financial company's mobile devices focusing on the financial investment companies by 'Capital Market and Financial Investment Business Act'.

Research on the Importance and Satisfaction of Restaurants using IPA : Focusing on 5-Star Hotels in Seoul Area (IPA를 이용한 레스토랑의 중요도-만족도 연구: 서울지역 5성급 호텔을 중심으로)

  • Kim, Yeon-Sun
    • The Journal of the Korea Contents Association
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    • v.21 no.6
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    • pp.505-512
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    • 2021
  • This study is to strengthen the competitiveness of 5-star hotel restaurants in Seoul, and the paired sample t-test was used. As a result of the study, first, the importance variables of hotel restaurants were measured as high variables such as'taste and quality of food(4.30)' and'diversity of menus(4.17)'. Second, the variables satisfied by customers visiting hotel restaurants were 'quantity of food(3.86)', 'taste and quality of food(3.78)', and 'diversity of menus(3.75)', etc. were surveyed. Third, as a result of IPA analysis, the variables in the first quadrant were the restaurant staff's expertise, cleanliness of the restaurant, the taste and quality of the food, the variety of menus, rapid service, food plating, the amount of food served, and the atmosphere of the restaurant. External environment, etc. were derived. In the second quadrant, cleanliness of restaurant tableware, freshness of food, and restaurant view were investigated. In the third quadrant, the reputation, restaurant toilet cleanliness, table cleanliness, parking facilities, transportation and convenience, etc. belong to this. Finally, variables belonging to the fourth quadrant were investigated such as reasonable price, cost-effectiveness and affordability, friendliness of restaurant staff, clothing and appearance of restaurant staff, and restaurant interior.

A Study on the Factors Influencing Regional Networks of Start-ups in New Growth Industries in the Capital Region (수도권 신성장산업 창업 사업체의 지역 간 유출입 네트워크 및 영향 요인)

  • Song, Changhyun;Kim, Juyoung;Lim, Up
    • Journal of the Korean Regional Science Association
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    • v.38 no.1
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    • pp.3-20
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    • 2022
  • The purpose of this study is to exploratory analyze the transition pattern of establishments and workers in new growth industries in the metropolitan area from 2010 to 2019 and to identify regional factors affecting the inflow and outflow of new growth industry start-ups. As for the analysis, the original data of the Census on Establishments were used, and spatial data at the sigungu level were constructed based on the inflow and outflow data of the number of new growth industry businesses and workers. For the analysis, the degree centrality of connection to outflow inflow by region was calculated, and an empirical analysis was conducted on regional-level factors affecting the inflow and outflow of new growth industries by applying a negative binomial regression model. According to the results, the new growth industry manufacturing sector was actively relocated in southern Gyeonggi Province, and the new growth industry service sector in Gangnam and Guro-Geumcheon-gu, and the impact of regional-level factors on the inflow and outflow of new growth industry start-ups varies depending on the industry. This study presented implications for regional industrial policies to improve the competitiveness of the local economy by attracting new industries by identifying spatial transition patterns for new growth industries and conducting empirical analysis to identify influencing factors.

The Effect of Eco-Friendly Logistics Strategy on the Logistics Performance of Exporting Companies (친환경 물류전략이 수출기업의 물류성과에 미치는 영향 분석)

  • Lee, Dong-Bae
    • Journal of Korea Port Economic Association
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    • v.38 no.3
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    • pp.151-164
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    • 2022
  • According to the "2021 Trade Statistics" released by the Korea Customs Service, the number of domestic export companies has decreased by 2,400 since COVID-19, and the number of importers has increased by 10,000. Exporting companies are making a great contribution to the economic development of Korea along with the creation of domestic jobs. At a time when the logistics environment changes rapidly, there are insufficient papers analyzing the impact of eco-friendly logistics strategies of domestic exporters on logistics performance. In order for exporting companies to continue to have global competitiveness and improve logistics performance, it is necessary to analyze the impact of eco-friendly logistics strategies on the logistics performance of exporting companies. The purpose of this study is to analyze the effect of eco-friendly logistics strategies of domestic export companies on logistics performance. The eco-friendly logistics strategy is divided into an internal strategy and a supply chain management strategy. As a result of the analysis, it was analyzed that the internal strategy has a positive effect on the logistics performance of exporting companies, and the supply chain management strategy has a positive effect on the logistics performance of exporting companies. As such, it was analyzed that the eco-friendly logistics strategy of exporting companies is an important resource for companies and serves as the basis for improving the logistics performance of companies.

A Study on Selecting Factors of Container Shuttle Carrier by Logistics Companies in the Port Hinterland (항만배후단지 셔틀 운송사 선정요인의 중요도에 관한 연구)

  • Choi, Boyoung;Kim, Sangyoul;Park, Ho
    • Journal of Korea Port Economic Association
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    • v.37 no.2
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    • pp.107-118
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    • 2021
  • This study investigates the strategies that are important for selecting shuttle carriers and logistics warehouses. In container transportation, competitive pricing has become an order qualifier due to the establishment of the standard freight rate system. As a result of this study, it can be seen that both logistics warehouses and shuttle carriers place greater importance on the partnerships with companies and employee education. Besides those two factors, the punctuality of delivery is found to be important for the quality of transportation. Therefore, companies must continue to increase their competitiveness. As customer service of the shuttle carrier, resolving the loss or damage and claim handling part is evaluated more importantly in the logistics warehouse than the ablity to resolve unexpected event. The future strategy should focus on resolving the loss/damage and claim handling factors so that companies can be competitve in the future. Based on research results, logistics warehouses and shuttle carriers can establish different marketing strategies to maintain a firm position on the market by securing competitive advantage within port hinterland.

The Effects of Brand Attachment, Brand Name, and Brand Image Congruence on Brand Attitude, WOM and Revisit Intentions in the Restaurant Sector (브랜드 애착, 브랜드 네임, 브랜드 이미지 일치성이 태도, 구전 및 재방문의도에 미치는 영향)

  • KIM, Eun-Jung
    • The Korean Journal of Franchise Management
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    • v.13 no.2
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    • pp.53-66
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    • 2022
  • Purpose: How to build the attitude on brand is very important, because it affects the positive word of mouth and revisit intention. Brand attachment, brand name, and image congruence play important role on consumer behavior in terms of reinforcing consumers' perception of food service companies and differentiating them from competing brands. Following the planned behavior theory, this paper examines the effect of linking brand attitude to word-of-mouth and revisit intentions in the restaurant sector. Research design, data, and methodology: This paper examines the structural relationship among brand attachment, brand name, image congruence, brand attitude, WOM, and revisit intention. In order to test the purposes of this study, research model and hypotheses were developed. The questionnaire items were modified and used according to the content of this study based on previous studies. All constructs were measured by multiple items tested and developed in the previous research. The study is based on the quantitative method and considered 519 questionnaires fulfilled by customers of restaurants. The data were explored employing the partial least square-structural equation modelling (PLS-SEM). Frequency analysis was conducted to identify the general characteristics of the survey subjects. To measure the reliability and validity of the measurement tools, confirmatory factor analysis was conducted. Structural model analysis was conducted to verify the research model. Result: The findings demonstrate that brand attachment and brand name had positive effects on attitude while image congruence did not have. Also, attitude had positive effect on WOM and revisit intention. Conclusions: This study expands the literature about WOM and revisit intentions. This study expands prior research in a similar field to which the theory of planned behavior (TPB) is applied, and reveals that brand attachment, brand name, and brand image congruence play an important role in developing brand attitude that affect revisit intention and WOM. And provide guidelines on how to enhance competitiveness in the restaurant sector based on understanding of linking brand attitude to customer loyalty and repeat business. By putting into practice these suggestions in the restaurant industry, brands can easily build up their attitude and boost a positive WOM and the intention to revisit.