• Journal of Technologic Dentistry
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• v.33 no.4
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• pp.361-368
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• 2011

Purpose: This study is to analyze the curriculum satisfaction and to provide basic information for effective school management of Dept. of Health section. Methods: This survey, modified questionnaires based on Hee-Joo Moon's(2005), is accordance with undergraduate students and shows very high credibility upper than Cronbach's Alpha. 1,500 questionnaires are distributed(01. Oct. 2010~30. Oct. 2010) but only 1,213(80.8%) are returned and, except for 14 insincerely answered, 1,199(79.9%) are used. Results: The results of the study are following. The population characteristic of this survey is that 445(18.1%) are male, 739(61.9%) are female, 595(49.6%) are in health section, and 604(50.4%) are in none health section. 628(53%) chose getting jobs as their motivations for school choice and 727(60.8%) chose getting jobs and career guidance as theirs. The satisfaction of male students was higher than that of female students based on the comparative analysis of the curriculum satisfaction. The satisfaction of the students in none health section was higher than that of those in health section based on the comparative analysis of the curriculum satisfaction. This survey indicates that once the satisfaction with the major courses and career guidance increase, the overall satisfaction grows. Conclusion: The keys to improve the curriculum satisfaction including students' in department of dental technology are to provide and develop differentiated curriculums and support programs that meet students' expectations. In addition, the customized curriculums based on the level and aptitudes of female students are needed.

• Korea Journal of Hospital Management
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• v.27 no.2
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• pp.44-52
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• 2022

Purposes: This study tried to extract variables affecting patient-experience satisfaction level in hospital situation, using a multiple-regression analysis and ISA(Revised Importance-Satisfaction Analysis), and to explore variables needed to be improved. Methodology: A mobile-based online patient-experience survey was conducted in eleven general hospitals in A city. To test the validity of this test, this data was compared with the data from Health-Insturance Review and Assessment Service. Then, the standardized regression coefficients extracted from a multiple-regression analysis were used as the importance scale to be used in ISA. Finding: Taken together, the areas with the highest contribution for the in-hospital patient-experience satisfaction level were medication and treatment process and hospital environment. In conclusion, the revised ISA which can show satisfaction and importance both with simultaneously and multi-axis way would be useful in hospital improvement activities. Practical Implications: This study tried to develop a mobile-based patient-experience survey, and to extract the major variables affecting patient-satisfaction level and to identify variables need to be improved. Finally, this should help hostipals to prepare the assessment process with various improvement activities.

• Proceedings of the Korean Association for Survey Research Conference
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• 2000.11a
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• pp.7-19
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• 2000

Much effort has been made to reliably measure customer satisfaction in the industry. Considering different ways of measuring and indexing satisfaction, the research on customer satisfaction warrants further development. We examined the major customer satisfaction indices along with the prior research stream of satisfaction, focusing on ACSI (American Customer Satisfaction Index). We, then, presented the empirical results of customer satisfaction model, using the data collected toward some public services provided by Seoul Metropolitan Government-owned businesses, which implied the usefulness of ACSI model. Finally, we discussed the study findings and limitations.

• Journal of Korean Society for Quality Management
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• v.45 no.2
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• pp.275-292
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• 2017

Purpose: This study is designed to explore web-site service quality factors in job information site for high quality human resource, and to test relationship among web service quality, image, user satisfaction, relationship quality, and loyalty intention. Methods: A survey tool was questionnaire that had obtained validity and reliability through literature survey and pretest survey, and sample 214 was analyzed through SEM using SPSS21.0 and AMOS21.0. Results: Web design and information offer affect Image and user satisfaction. Also, relationship quality turned out to be an important mediator between image and loyalty intention and between customer satisfaction and loyalty intention. Conclusion: This study shows that two factors in via of relationship quality, were important factors that related companies have to emphasize to raise performance, Also, in order to raise loyalty intention of customer, marketer should exert to well manage relationship quality having significance as a mediator.

• Journal of Korean society of Dental Hygiene
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• v.9 no.4
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• pp.569-579
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• 2009

Objectives : This study was to describe burnout and job satisfaction among dental hygienists in some legions. Methods : A cross-sectional survey of dental hygienists were conducted using a custom-designed and validated questionnaire which incorporated the Maslach Burnout Inventory-Human Services Survey(MBI-HSS) as well as questions about demographic factors job-related factors and job satisfaction. MBI-HSS scores were analysed in the three dimensions of emotional exhaustion(EE), depersonalization(DP) and personal accomplishment(PA). 84 dental hygienists were conducted the survey and the mean age of they were 26.9. Results : On the MBI-HSS, they had high burnout in EE, PA and average burnout in DP. There are significant differences of burnout according to job satisfaction. Conclusions : Dental hygienists should be educate about preventing burnout.

• Journal of the Korea Safety Management & Science
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• v.14 no.2
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• pp.237-243
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• 2012

The more the satisfied customers increases in customer satisfaction survey, the more the company has difficultly in improving the customer satisfaction. In addition, the effectiveness of practical application of customer satisfaction survey decreases due to its constitution limitation on its data analysis. To overcome these problems, it is necessary to develop a new method to identify the strategy meanings and find the dissatisfied factors of satisfied customers using the satisfied customers reclassification. This study focuses on the satisfied customer segmentation using Latent Class Analysis. The case study shows that the satisfied customers are divided into three subgroups using Latent Class Analysis and we draw meaning results such as satisfaction and dissatisfaction factors through analyzing each group. This study is expected to play the role as the groundwork for the revitalization of customer satisfaction survey.

• Journal of Korean Society for Quality Management
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• v.32 no.2
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• pp.212-231
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• 2004

It is very important to produce military goods for customers, and a customer satisfaction index should be developed for quality control of military goods. Seoul National University and Defense Quality Assurance Agency jointly developed MCSI (Military Customer Satisfaction Index). In this paper the model of MCSI is explained, and the sampling design and survey method is introduced. Also a preliminary test was undertaken, and its result is briefly explained.

• Journal of Korean Clinical Health Science
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• v.9 no.1
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• pp.1469-1477
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• 2021

Purpose: The purpose of this study is to investigate the understanding about speech therapy and the satisfaction of counseling about speech therapy according to the characteristics of mothers who have children with disabilities, and to devise the clinical instruction methods to provide the effective speech therapy by identifying the correlation between the two variables. Methods: This study conducted a survey for 78 mothers of children with disabilities who use speech therapy labs in university. 17 questions were composed to investigate the understanding degree about speech therapy and 24 questions were composed to investigate the satisfaction degree about speech therapy counseling. Results: First, the survey showed that mothers who have the higher education level have the higher understanding degree about language(p<0.01). Second, the survey showed that mothers who have the higher education level have the lower satisfaction degree about counseling process(p<0.5). In the view of job status, mothers who have a job have the higher satisfaction degree about counseling time(p<0.5). Third, the survey showed that in the view of mothers'understanding degree about speech therapy and satisfaction degree about counseling, mothers who have the higher understanding degree about language, speech therapy tools and speech therapy area have the higher satisfaction degree about counseling. Conclusions: This study showed the necessity to understand the subjects'needs exactly and communicate with mothers actively. In addition, the concrete and various methods should be devised in order to increase the understanding degree about speech therapy and increase the satisfaction degree of counseling about the clinical practice environment and language therapy process.

• Korean Institute of Interior Design Journal
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• v.22 no.5
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• pp.336-343
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• 2013

The study analyzed behaviors of users in cafeterias and spatial environmental images as well to understand what factors would affect the users' satisfaction in the cafeterias. The study also looked into how interior space factors would influence the users, what the users actually want from the cafeterias when they use them and lastly, what kinds of behaviors the users would do while in the cafeteria. Through those researches, the study proposed solutions to improve the users' satisfaction in cafeterias. As a field survey research, the study observed actual conditions of cafeterias at a university as conducting spatial environmental analysis to present ways to improve students' satisfaction in cafeterias at their university. In order to achieve the research goal, the study carried out a literature analysis and a survey and visited the cafeterias to understand both actual conditions and environments of cafeterias at a university. The study also had in-depth interviews with the students. The subject of the study was those college students who have been using four cafeterias at three campuses of D university. Data was collected via surveys, observations and interviews. With the students as the research subject, the study investigated and analyzed current status of the students' using of the cafeterias, actual utilization, spatial factors and satisfaction factors. The study was mainly developed with a survey conducted and by distributing basically 200 copies of the survey each to the campuses, the study gave out 200 copies each to Suseong Campus in Daegu and Oseong Campus in Gyeongsan but 400 copies at a time to Samsung Campus in Gyeongsan because it was the main campus and had two cafeterias. To sum up, each department was instructed to answer 20~40 copies of the survey in the end. Out of 800 copies in total, 188 copies from Oseong Campus, 153 copies from Suseong Campus and 386 copies from Samsung Campus which would add up to 727 were observed to be faithful enough to be used as statistics for the study.

• Journal of Korean Society for Quality Management
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• v.47 no.4
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• pp.807-822
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• 2019

Purpose: To increase the competitiveness of the university and improve the quality of education by providing education services that meet the student's satisfaction needs based on the education service quality survey of university students. Methods: A questionnaire consisting of 6 elements and 38 questions was prepared and students were surveyed. The importance and satisfaction ISA analysis was conducted. Results: The results of this study are as follows; there was a difference in the perception of importance and satisfaction by student characteristics regarding the results of educational service quality measurement. Working students need an extra effort in the educational environment and foreign students in student services. Conclusion: The importance of educational service quality-satisfaction survey should be used to identify the factors of educational service quality by student characteristics to improve student satisfaction, improve the quality of education, and support educational services with a strategic approach.