• Title/Summary/Keyword: Satisfaction Value of Group

Search Result 245, Processing Time 0.029 seconds

Service Quality, Value and Satisfaction in University Job Fair

  • Kim, Jung-Yoon;Kim, Keum-Lim
    • International Journal of Contents
    • /
    • v.6 no.3
    • /
    • pp.47-52
    • /
    • 2010
  • This paper examines the casual relations among service quality, perceived value and satisfaction from the perspective of Job Fair attendees. Numerous studies have been conducted in the field of perceived value and satisfaction. This work would be the mere contribution in the literature development but surely contribute to the better development of service providing sector to create better quality, value and satisfaction. A framework suggested that personal service, touristic attractiveness and physical environments were turned out to affect positively on the perceived value and satisfaction. The service providers should concentrate on developing the issues.

The Study of Impulse Buying Behavior according to Consumption Value in Mobile Fashion Shopping Mall (모바일 패션 쇼핑몰에서 소비가치에 따른 충동구매행동 연구)

  • Kang, Eunmi
    • Fashion & Textile Research Journal
    • /
    • v.17 no.3
    • /
    • pp.372-381
    • /
    • 2015
  • This study investigates differences in fashion products attributes, mobile shopping mall attributes, impulse buying behavior, and satisfaction according to mobile shoppingconsumption value. The findings provide new information on marketing strategy for mobile shopping malls. A total of 283 usable questionnaires were obtained from college students. Data were analyzed by frequency analysis, factor analysis, and ANOVA using SPSS 21.0 for Windows. The results were as follows. First, according to the consumption value, consumer were classified into 3 groups: social/functional oriented, indifference and epistemic/emotional oriented. Second, the conspicuous-functional pursuit group considered utility and exhibition more important in regards to fashion products attributes for the consumption value group, the personality pursuit group also considered aesthetics and utility more important than other groups. Third, conspicuous-functional pursuit group considered continuous management more importantin regards to the importance ofmobile shopping mall attributes for the consumption value group, the personality pursuit group considered informationexchange more important than the other groups. Fourth, the conspicuous-functional pursuit group and Personality pursuit group considered impulse purchase behavior more important than the emotionalpursuit group. The conspicuous-functional pursuit group considered satisfaction after impulse purchase behavior more important than other groups.

Determinants affecting patients loyalty in medical service: An empirical study on comparison with in-patients and out-patients using multi-group structural equation model (대학병원환자의 의료서비스 충성도에 영향을 미치는 요인에 관한 연구: 멀티그룹 공분산구조분석을 이용한 입원환자와 외래환자의 인식차이 비교분석)

  • Lee, Sang-Chul;Kim, Yang-Kyun;Chang, Sung-Gu;Han, Sang-Suk
    • Korea Journal of Hospital Management
    • /
    • v.13 no.4
    • /
    • pp.76-100
    • /
    • 2008
  • The purpose of this research is to identify causalities among service quality, service value, customer satisfaction and customer loyalty and to compare the causalities between in-patients and out-patients. A multi-group structural equation model was used to test the hypothesis of conceptual model. Empirical results indicate that two factors such as assurance and empathy have direct impact on service value and customer satisfaction in both the patients. In the results of multi-group comparison test, however, the path coefficients from service value to customer loyalty and from customer satisfaction to customer loyalty were different across the two groups. In out-patients, customer loyalty is more positively related with service value. In in-patients, customer loyalty is more positively related with customer satisfaction. It is proven that service quality influences customer loyalty. Therefore To compete successfully in today's volatile & competitive medical markets, the hospital needs to manage the service quality, considering the type of patients.

  • PDF

Enhancing the Satisfaction Value of User Group Using Meteorological Forecast Information: Focused on the Precipitation Forecast (기상예보 정보 사용자 그룹의 만족가치 제고 방안: 강수예보를 중심으로)

  • Kim, In-Gyum;Jung, Jihoon;Kim, Jeong-Yun;Shin, Jinho;Kim, Baek-Jo;Lee, Ki-Kwang
    • The Journal of the Korea Contents Association
    • /
    • v.13 no.11
    • /
    • pp.382-395
    • /
    • 2013
  • The providers of meteorological information want to know the level of satisfaction of forecast users with their services. To provide better service, meteorological communities of each nation are administering a survey on satisfaction of forecast users. However, most researchers provided these users with simple questionnaires and the respondents had to choose one answer among different satisfaction levels. So, the results of this kind of survey have low explanation power and are difficult to use in developing strategy of forecast service. In this study, instead of cost-loss concept, we applied satisfaction-dissatisfaction concept to the $2{\times}2$ contingency table, which is a useful tool to evaluate value of forecast, and estimated satisfaction value of 24h precipitation forecasts in Shanghai, China and Seoul, Korea. Moreover, not only the individual satisfaction value of forecast but the user group's satisfaction value was evaluated. As for the result, it is effective to enhance forecast accuracy to improve the satisfaction value of deterministic forecast user group, but in the case of probabilistic forecast, it is important to know the level of dissatisfaction of user group and distribution of probability threshold of forecast users. These results can help meteorological communities to search for a solution which can provide better satisfaction value to forecast users.

The Effect of Self-efficacy and Occupational Value on Major Satisfaction in Dental Hygiene Students (치위생학 전공 대학생들의 자기효능감과 직업가치가 전공만족도에 미치는 영향)

  • Lee, Sae Na;Kiml, Eun Sook
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.16 no.8
    • /
    • pp.5304-5313
    • /
    • 2015
  • The purpose of this study was to investigate the effect of self-efficacy and occupational value in major satisfaction in dental hygiene students. The subjects were 236 dental hygiene students in Gyeonggi-do and Chungcheongnam-do. They filled out self-reported questionnaires that consisted of general characteristics of subject, self-efficacy, occupational value, and major satisfaction. Data were analyzed using SPSS WIN 18.0 and Amos. V18. Sophomore's curriculum satisfaction and perceive satisfaction were higher than freshman's. Group of high self-efficacy was higher than average and low groups in major satisfaction. Group of internal occupational value was higher than group of external and neutral occupational value in curriculum satisfaction, perception satisfaction, and total major satisfaction. The most effective factor on major satisfaction of dental hygiene students was self-efficacy.

The Influence of Ramen Selection Attributes on Consumer Purchase Intention

  • CHA, Seong-Soo;LEE, Su-Han
    • The Korean Journal of Food & Health Convergence
    • /
    • v.7 no.4
    • /
    • pp.1-11
    • /
    • 2021
  • The purpose of this study is to investigate the ramen selection attributes of consumers. This research assigned taste, price, quantity, design, and brand as selection attributes, all of which have already been verified by previous studies as selection attributes when purchasing processed foods. A total of 500 questionnaires were issued, and the survey results were analysed to ensure validity and reliability. A Structural Equation Model was used to test the hypotheses of the study. Based on the analysis, taste, price, quantity, design, and brand had a statistically significant effect on satisfaction. Furthermore, satisfaction had a statistically significant effect on repurchase intention. Among the selection attributes (taste, price, quantity, design, and brand), only price had a statistically significant effect on repurchase intention. However, the influence of the selection attributes on satisfaction varied depending on the consumer's consumption value. In order to analyse the moderating effect of consumption value, the respondent group was divided into a hedonism group and pragmatism group, and analysed. It empirically proved that the hedonistic value-oriented group valued taste, and the practical value-oriented group valued price the most. This study empirically verified the relationship between ramen selection attributes and consumption value, and provided corresponding theoretical and practical implications.

Pain Relief and Satisfaction by Hydrotherapy among Urban Elderly (일부 노인들의 수치료에 의한 통증경감과 만족도 조사)

  • Lee, In-Hak;Youn, Jung-In;Moon, Seng-Ki
    • The Journal of Korean Physical Therapy
    • /
    • v.14 no.3
    • /
    • pp.273-296
    • /
    • 2002
  • This study was conducted to investigate the pain relief score and the degree of satisfaction among elderly people. This study has done from July 11th, 2001 to August 31st, 2001 at Hydrotherapy Facility in the College of Bogun(Taejon Health Sciences College) located in Taejeon, Korea. Eighty-eight patients were participated to the questionnaire. The results were as follow. 1. The mean value of the pain relief score in the female group was higher than the mean value of the pain relief score in the male group(p<0.05). The mean value of the pain relief score in the group having religion was higher than the group not having religion(p<0.05). The pain relief score was not significantly different in age, presence of spouse, the way of housing, and academic background. The degree of satisfaction was not significantly different in sex, age, presence of spouse, the way of housing, religion, and academic background. 2. The pain relief score and the degree of satisfaction were not significantly different in the presence of comorbidity, going with the hydrotherapy, and the moment of diagnosis. 3. According to the ADL, the mean value of the pain relief score in the Independent was higher than the mean value in maximal assistance and minimal assistance(p<0.05). Independent, maximal assistance and minimal assistance were not significantly different in the degree of satisfaction (p<0.05). 4. The pain relief score and the degree of satisfaction were not significantly different in the legion of pain.

  • PDF

A Study on the Satisfaction with Life for the Elderly - Comparison Study of volunteer work group and economic activities group - (노년기 삶의 만족도에 관한 연구 - 자원봉사활동 집단과 경제활동집단의 비교를 중심으로 -)

  • Kwon, Mi Ae;Kim, Tae Hyun
    • 한국노년학
    • /
    • v.28 no.4
    • /
    • pp.1089-1111
    • /
    • 2008
  • The purpose of this study was to research the effects of socio-demographic factors and values in each group on satisfaction with life by categorizing the activity types of the elderly into volunteer work and economic activities. The subjects of this study were 60 years an old higher. The questionnaires were categorized depending on activity types and collected. The voluntary work group consisted of 201 people (76 males, 36.8% and 125 females, 62.2%), The economic activity group consisted of 219 people (127 males, 58.0% and 92 females, 42.0%). The SPSS 14.0 Windows program was used to analyze data. Frequency, average, standard deviation, factor analysis, Pearson correlation coefficient, t-test, One-Way ANOVA analysis, and hierarchical multiple linear regression were analyzed. The major findings of this study indicate that the elderly in the voluntary work group have a high collectivism value, higher income earned by performing economic activities, and good cognitive health affected by a high satisfaction with life. From these research results, it was proved that a collectivism value is a common factor that affects satisfaction with life in both of the economic activity group. Those who were older had a traditional collectivism value. The voluntary work group showed a stronger collectivism value and higher satisfaction with life than the economic activity group. Thus, the diverse types of voluntary work should be developed and a systematic system should be established as methods for improving quality of life and satisfaction.

Analysis on the Diffusion and the Intention to Use among Technology Adopter Categories (수용자 집단별 혁신제품 확산 및 지속사용의도에 대한 영향)

  • Han, Sangyun;Bae, Sung Joo;Park, Se-Bum;Ma, Eunjung;Han, Hena
    • Journal of Information Technology Services
    • /
    • v.13 no.3
    • /
    • pp.25-50
    • /
    • 2014
  • The purpose of this study is to examine factors affecting the diffusion and the intention to use, and how these factors differ among adopter categories. A survey was done to analyze the diffusion of smart-phone, the most popular and innovative product nowdays. We collected 197 survey questionnaires from smart-phone user and analyzed the data using SPSS 18.0 and Smart PLS 2.0. PLS (Partial Least Square) analysis was implemented before multiple group-innovator, early adopter, eraly majority- analysis which is categoriezed by Innovation Diffusion Model of Rogers (1995). The results show that firstly, in innovator group (n=63), the functional and the safety value have significantly positive effect on user satisfaction. In addition, we found that user satisfaction and the brand loyalty are significatly associated with the intention of use. Secondly, in early adopter group (n = 67), the design value has significantly positive effect on user satisfaction and it has significantly positive effect on brand loyalty. Finally, in early majority group (n = 67), the design value has significantly positive effect on the user satisfaction and it has stronger effect on the intention of use and brand loyalty. We conclude this paper with the implication of this study to both academia, business practice, and policy making.

The Study of Marital Satisfaction, Parenting Attitude and Practice of Taegyo in Pregnant Women (임산부의 결혼만족도, 부모됨의 태도와 태교실천에 관한 연구)

  • Chung, Mi Ra;Kang, Su Kyoung;Kim, Min Jeong
    • Journal of the Korean Home Economics Association
    • /
    • v.51 no.2
    • /
    • pp.241-251
    • /
    • 2013
  • The purpose of this study was to investigate marital satisfaction, parenting attitude and the practice of Taegyo and to examine the relationship between marital satisfaction, parenting attitude and the practice of Taegyo for pregnant women. The sample included 234 pregnant women who participated in Pregnant Education Programs in Seoul and Gyeonggi Province. We analyzed the data which were collected by means of a questionnaire from June to September, 2012 and the data was analyzed with the t-test, ANOVA, Pearson correlation analysis, and Regression analysis by SPSS 19.0. The results were summarized as follows: First, the level of marital satisfaction and practice of Taegyo was relatively high. On the other hand the level of emotional value of parenting attitude was higher than that of instrumental value. Second, the group of higher marital satisfaction revealed a higher practice of Taegyo and also in the group of higher emotional and instrumental value of parenting attitude, the practice of Taegyo was high. Third, there was a positive relationship between marital satisfaction(respect, care, parent role, and housework role), parenting attitude(emotional value, instrumental value) and the practice of Taegyo such as food Taegyo, place Taegyo, language Taegyo, emotional Taegyo and behavior Taegyo. The significant factors influencing the practice of Taegyo was connected with parent role, housework role of marital satisfaction, and instrumental value of parenting attitude.