• Title/Summary/Keyword: Q&A Service

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Development of Quality Assessment Tool and Application to Customer-Oriented Hospital Foodservice Management (고객지향적 병원 급식서비스 운영을 위한 질 평가 도구 개발 및 적용)

  • 이해영;장승희;양일선
    • Journal of Nutrition and Health
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    • v.37 no.4
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    • pp.329-338
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    • 2004
  • The purposes of this study were to : a) develop the quality assessment tool of hospital foodservice management, b) evaluate the S hospital's foodservice quality by this tool, and c) do the feasibility study about this tool in hospital food-service field by establishing quality management strategies. The developed quality assessment tool of hospital food-service management was consisted of 20 items for quality evaluation by Likert 5 point scale and two additional questions with the most satisfactory item and the most unsatisfactory item. As a result of evaluation, S hospital's foodservice quality was somewhat high, on the factor 'personnel attitude', especially. The IPA technique proved nine items including Q5, Q7, Q8, Q11, Q12, Q13, Q15, Q16, Q17 were in 'Doing Great, Keep It Up' and seven items such as Q1, Q2, Q3, Q6, Q9, Q18, Q19 that got high expectation and low perception needed to be focused in quality management strategy.

Conceptual Design on the ISDN Service Node for Multi-party Connection Services -Part II. A Study on the Control Procedures for the Service Node - (ISDN에서의 다자간 접속 서비스 제공을 위한 서비스노드의 개념적 설계 - 제2부 : 서비스노드 제어절차에 관한 연구 -)

  • 옥승수;강민석;조규섭;박병철
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.19 no.2
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    • pp.242-253
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    • 1994
  • For the implementation of a Service Node, which is proposed in the companion paper to provide multiparty conference type sevices in the ISDN, we define some technical aspects such as connection control, service control procedure and control messages in this paper. Additional connection control procedures for the multiparty connections are annexed to the CCITT Rec. Q.931 and Q.764 for the ISDN subscriber and common channel interoffice signaling. A new set of service control procedures is also established according to the necessary service control functions. The messages for these procedures are formatted using user-to-user signaling parts of Q.931 and Q.763 messages not to affect on the existing signaling system. Some technical requirements of subscriber terminal for the multiparty services are also deduced.

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User Types of Shared Mobility Services and UX Design Strategies: an application of Q Methodology (Q방법론을 적용한 공유 모빌리티 서비스의 이용자 유형 연구 및 모빌리티 서비스 UX 디자인 전략)

  • Hong, Seung-Hye;Byun, Young-Si;Lee, Jeong-Myeong
    • The Journal of the Korea Contents Association
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    • v.19 no.10
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    • pp.568-580
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    • 2019
  • With mobility-as-a-service(MaaS) drawing attention to its influence and ripple effect around the world, the mobility service market is currently growing rapidly mainly focusing on mobility sharing. In order to preemptively dominate the mobility service market following the full-scale spread of MaaS, it is important to first identify the recognition and experience of users in personal mobility sharing services, which are currently in the early stages of diffusion, and through which to understand the characteristics of potential consumers of the extended mobility service market. Therefore, the study aims to classify the user types of mobility service and establish a future user experience-oriented mobility service strategy using a subjectivity study method, Q methodology.

A QFD-Based Comparison and Improvement of Service Quality for Records Centers of Public Institution (QFD 기반 공공기관 기록관 서비스 품질 비교 및 개선방안)

  • Lee, Su Jin;Oh, Hyo-jung
    • The Korean Journal of Archival Studies
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    • no.61
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    • pp.119-156
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    • 2019
  • The records centers service of public institutions helps efficient work activities of internal users, who actually do the work, and becomes the foundation for strengthening the competitiveness of the institution. Based on QFD technique, one of the quality control techniques, this study was intended to propose a plan to improve the quality of the records center service by analyzing and comparing the quality of the records center service of public institutions. To this end, as a follow-up study of Lee, Su-jin(2018), the research target was expanded to local governments to apply the QFD technique and reconstructed the HoQ based on the results of the expanded QFD application. Moreover, this study suggested measures to improve the quality of service in the records center of public institutions by compiling the implications of comparing the records center service HoQ and prioritizing the technology characteristics of the records center service.

Types of Attitude toward Dignified Dying Expressed by Undergraduate Korean Students Majoring in Human Service Area: Q-Methodological Approach (휴먼서비스 전공분야 대학생의 품위 있는 죽음에 관한 태도 - Q 방법론적 접근 -)

  • Jo, Kae-Hwa;Sohn, Ki-Cheul
    • Korean Journal of Adult Nursing
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    • v.22 no.2
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    • pp.130-142
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    • 2010
  • Purpose: The purpose of this study was to analyze attitude toward dignified dying of Korean students majoring in human service area. Methods: The Q-methodology which provides a method of analyzing the subjectivity of each item was used. The 34 selected Q-statements from each of 38 subjects were classified into a shape of normal distribution using a 9 point scale. The collected data was analyzed using a QUANL PC program. Results: Four types of attitude toward dignified dying from the subjects were identified. Type I is an expression type for happy emotion, Type II is a dislike type for life prolongation, Type III is a pursuit type for relationship improvement, and Type IV is a perception type for family presence. Conclusion: The results of the study indicate that integrating multi-disciplinary curriculum development related to dignified dying and death education for students majoring in human service area are needed.

A Study on the Subjectivity of University Students' Recognition of Food Delivery Service (대학생들의 음식배달대행서비스 인식에 관한 주관성 연구)

  • Kim, Ho-Seok
    • The Journal of the Korea Contents Association
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    • v.19 no.11
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    • pp.92-101
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    • 2019
  • This study used the Q-method to derive the structure of subjective opinions and perceptions of university students about the behavior of food delivery agency service provided by staff not directly employed in restaurants. For this purpose, the Q factor analysis was performed using the PC QUANL program for the Q-sort, which consists of a statement card, a P-sample, and a classification process. The results were classified into three types. The factor names were set as the first type (N = 7): efficiency seeking type, the second type (N = 19): benefit seeking type, and the third type [(N = 6): cost-effectiveness seeking type. The characteristics of each type are Type 1:Types that recognize aspects that are efficient for both consumers and restaurants, Type 2: Types of recognizing aspects of being benefited from speed, convenience and benefit, Type 3: Although it contributes to labor cost savings, it appears to recognize price and quality aspects in the initial market, which is burdened by consumers. The purpose of this study is to derive the problems of food delivery agency service business according to the three types and to provide strategic implications for the development direction and improvement plan.

Types of Students' Death Attitudes Majoring in Human Service Area : Q-Methodological Approach (휴먼서비스 전공분야 대학생의 죽음태도 유형 -Q 방법론적 접근-)

  • Jo Kae-Hwa;Lee Hyun Ji;Lee Yun Ju
    • Journal of Korean Academy of Nursing
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    • v.35 no.5
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    • pp.829-841
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    • 2005
  • Purpose: The purpose of this study was to analyze death attitudes of students majoring In the human service area, such as nursing science, education, and social welfare. Method: The Q-methodology which provides a method of analyzing the subjectivity of each item was used, The 38 selected Q-statements from each of 42 subjects were classified into a shape of normal distribution using a 9 point scale. The collected data was analyzed using a QUANL PC program. Result: Four types of death attitudes for research subjects in nursing, education, and social welfare areas were identified. Type I is fatalistic admission, Type II is pursuit of existential life, Type III is uncertainty of life after death, and Type IV is separation-connection between life and death. Conclusion: The results of the study indicate that different approaches of death educational programs are recommended based on the four types of death attitudes.

A Study on the Subjectivity of the Restaurant O2O Service Operation Behavior according to the Corona Pandemic (코로나 팬데믹에 따른 레스토랑O2O서비스 운영 행태에 관한 주관성 연구)

  • Jeon, Mi-Hyang;Kim, Ho-Seok
    • The Journal of the Korea Contents Association
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    • v.21 no.7
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    • pp.340-350
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    • 2021
  • This study was conducted by utilizing the Q research method, which is one of the qualitative analysis methods that can approach the in-depth and essential meaning of consumers' restaurant O2O service operation behavior. The purpose of this study is to classify the behavior of restaurant O2O services by type, to find out the characteristics of variables, and to suggest future improvement directions. An exploratory study was conducted using the Q-methodology to analyze the subjective perception of the restaurant O2O service behavior. To this end, positive and negative statement cards were prepared, P samples were selected, and Q-sort, which was subjected to classification, was analyzed using the PC QUANL program and Q factor analysis. As a result of the analysis, it was classified into three single types. Type 1 【(N= 7: Restaurant O2O Service Convenience Syndrome Type】, Type 2 【(N= 7): Restaurant O2O Service Benefit Pursuit Type】, Type 3 【(N= 6): Restaurant O2O Service Convenience Type】 The name of the factor was set as [Type], and it was found that each type has different characteristics. Through this analysis, the marketing strategy according to each factor detected is presented, and the point of supplementing the restaurant's O2O service and the direction of future operation. services in future studies.

A Comparative Analysis on the Perceptions of Users' and Financial Company Employees' on MyData Services: Using Q Methodology (마이데이터 서비스 수용 의도와 요인에 대한 사용자와 금융사 직원의 인식 비교 연구: Q 방법론을 활용하여)

  • Lee, Jungwoo;Kim, Chulmin;Song, Young-gue;Park, Hyunji
    • Journal of Information Technology Services
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    • v.21 no.3
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    • pp.1-25
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    • 2022
  • The financial MyData service has implemented in January 2022 and launched 45 services by banks, securities, credit cards and fintech companies. This study applied the Q methodology, to identify the user types of MyData services and compared the perceptions of employees of financial institutions who plan and develop the MyData services. There are three types of MyData service users: active users, limited users who focus on consumption and asset status inquiry, and sensitive users for personal information. There were two types of recognition of financial company employees. One is the active user support other is the sensitive user for personal information support. The analysis of subjective perceptions can be used as a reference for establishing a company's MyData service marketing strategy and establishing related policies to improve the MyData ecosystem.

A Study on Unit Treatment Cost of Sewage Disposal Plant in the Service Area under Highway (생물학적 처리시설의 처리비 원단위 산정에 관한 연구 -고속도로 휴게소를 중심으로-)

  • 장철현;박상우;홍태석
    • Journal of Environmental Science International
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    • v.11 no.6
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    • pp.537-541
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    • 2002
  • This study aimed to obtain the relative formula with the unit treatment cost according to the treatment of a sewage plant in the service area under highway. The following results were obtained. The correlative formula connected to amount of sewage(Q)generation was as follows ; between an annual amount of sale(C) showed Q=19.113$.$C$\^$0.9294/, and between the number of users(P) showed Q=2${\times}$10$\^$-8/ $.$P$^2$- 0.0298$.$P + 75,666. The correlative formula connected to the treatment cost was as follows , according to the amount of sewage generation showed S= 3${\times}$10$\^$-6/$.$Q 0-0.2266$.$Q+29,895, according to the elimination of BOD(E) showed S=6${\times}$10$\^$-5/$.$E$^2$-0.6717$.$E + 27,744, according to the annual amount of sale showed S=0.0005 C$^2$-4.8013$.$C + 35,118, with the number, of persons(P) using the service area showed S= 2${\times}$10$\^$-8/ $.$P$^2$- 0.046$.$P + 48,803.