• Title/Summary/Keyword: Port Service level

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A Cause and Effect Analysis on the Application of Remodeling Technology of Container Terminals - the Case of Gwangyang Port - (컨테이너터미널 리모델링 기술적용 인과분석 - 광양항 사례 -)

  • Choi, Yong-Seok
    • Journal of Korea Port Economic Association
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    • v.26 no.1
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    • pp.105-130
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    • 2010
  • Container terminals in Gwangyang Port are facing in domestically and internationally a lot of changes including opening of Busan New Port and China ports. Compared to new ports, container terminals in Gwangyang Port possess old equipment and facilities. Therefore, in order for Gwangyang Port to maintain its service level and remain competitive, it needs to undergo remodeling to enhance productivity economically. Remodeling activities should be implemented on a continual basis by developing and applying new technologies such as those for gate system, yard system, berth system. In order to review the alternative, we performed questionnaire survey and expert interview. From the results of analysis, we suggested remodeling technology alternatives, priority of remodeling and improvement effect by remodeling introduction stage.

A Study on Analysis of Actual Condition of Port Logistics Industry in Busan (부산 항만물류산업의 실태에 관한 연구 - 매출액 관점 -)

  • Ryu, Hyung-Geun;Kim, Bong-Su;Lee, Hong-Girl;Yang, Won;Lee, Chul-Yong
    • Journal of Navigation and Port Research
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    • v.28 no.5
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    • pp.405-411
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    • 2004
  • The aim of this research is to analyze actual condition of port logistics industries in Busan For this, this research identified logistics, based on the concept and definition of port and logistics, and then, divided them into six categories, transportation, cargo handling, storage, service, packing, and information The results of the paper are, first, it was found that there are much differences among industries, in revenue scale, and number of employee and firm Secondly, it indicated that actual occupation rate of these industries in regional economy was not high, except for transportation related industries. Finally, from these findings, this research suggested that it was necessary to build different policies according to competitiveness level of firms, and strategies to promote many firms with low occupation rate.

A Comparison of the Efficiency of HSS Yard Layout at Container Terminal (HSS 컨테이너 터미널에서의 장치장 블록 배치 효율성 비교)

  • Ha, Tae-Young;Choi, Sang-Hei
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • v.1
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    • pp.345-352
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    • 2006
  • The purpose of this paper is to evaluate the efficiency of two yard layout of HSS at container terminal, one is that the container yard blocks are placed horizontally in parallel with berth, the other is that the yard blocks are arranged vertically in perpendicular to the berth. In stevedoring system of container terminal, stacking and transport performance are influenced according to block arrangement type of yard. Therefore, efficient design that can improve stacking and transport performance is required. In this paper, we compared their efficiency of two block arrangement concepts in terms of storage capacity, productivity, facility investments, truck service level.

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A Study on the Effect of Automobile Port's Service Quality on Customer Satisfaction and Loyalty: Focusing on the Pyeong-taek Automobile Port (자동차 항만의 서비스 품질요인이 고객만족 및 충성도에 미치는 영향에 관한 실증연구: 평택항 자동차부두를 중심으로)

  • Kim, Hark-Soo;Sun, Il-Suck;Ahn, Seung-Bum
    • Journal of Korea Port Economic Association
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    • v.31 no.4
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    • pp.91-106
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    • 2015
  • This study aims to analyze the effects of service quality offered by automotive Ro-Ro terminal operators on customer satisfaction and loyalty. The results of the research can be used to understand how to enhance the service level in order to manage competitiveness of the terminal operators, finally resulting in global competitiveness of the automobile industry of Korea in both exports and imports. We carried out a survey on two groups: shippers (customers) and providers (related terminal operators and stakeholders). To identify and classify the factors into groups, we conducted Exploratory Factors Analysis (EFA) and Confirmatory Factor Analysis (CFA), which showed construct validity and convergent validity. We also calculated Cronbach's alpha for reliability. Five factor groups were identified: tangibles, reliability, responsiveness, assurance, and empathy. We found that empathy is the most influential factor group among the five groups, and that the other groups too exhibited similar effects. Based on the results of the survey and analyses, we can conclude that empathy is most important in automotive Ro-Ro terminals. In particular, specialties, training, experiences, and loyalty of employees are crucial factors because automotive Ro-Ro terminals significantly rely on work forces, differently from other bulk terminals and container terminals. Flexible working hours and fringe benefits for work forces can increase empathy, finally resulting in productivity and efficiency. Next, well-designed work schedules are followed, based on visibility through logistics and SCM activities in automobile export and import processes with information and communication networks.

Optimal Dual Pricing and Passenger Safety Level for Cruise Revenue Management

  • Cho, Seong-Cheol;Zhang, Mengfei
    • Journal of Navigation and Port Research
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    • v.41 no.2
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    • pp.63-70
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    • 2017
  • Despite the remarkable continual growth of the world cruise industry, studies have yet to be attempted on many revenue management problems in cruise operations. This paper suggests two schemes that can be easily applied to cruise revenue management: optimal dual pricing and passenger safety level. In optimal dual pricing, a pair of higher and lower prices is applied to cabin reservation through market segmentation. This scheme can be executed with a linear price-response function for the current unreserved cabins. A cruise line could benefit from this scheme to maximize reservation revenue while attaining full occupancy. The dual pricing scheme is also devised to produce only integer demands to suit real management practices. The life boat capacity is an additional service capacity unique to the cruise industry, catering to passengers' safety. The concept of passenger safety level is defined and computed for any passenger life boat capacity of a cruise ship. It can be used to evaluate the passenger safety of a cruise ship in operation, as well as to determine the number of life boat seats required for a new cruise ship. Hypothetical examples are used to illustrate the operation of these two schemes.

Satisfaction of Undergraduates with Library and Information Science Course and Some Factors that Influence their Choice of the Programme

  • Umeozor, Susan Nnadozie
    • International Journal of Knowledge Content Development & Technology
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    • v.12 no.4
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    • pp.95-103
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    • 2022
  • This study was conducted to assess the level of satisfaction of undergraduates with the Library and Information Science (LIS) course and some of the factors that influence their choice of the programme. The population of the study was all the 400 level undergraduates in the Department of Library and Information Science, Faculty of Education, University of Port Harcourt. A structured questionnaire, made up of three parts, was utilized for data collection. The first part involved the level of satisfaction of the respondents with the LIS programme while the second and third parts involved the influence of parents and peers on the respondents' choice of LIS programme, respectively. Out of the 21 copies of the questionnaire distributed, 20 were retrieved indicating a 95.2% response rate with 75% (15) male and 25% (5) female. Data were analyzed using percentages and simple regression analysis. Results indicated that the respondents were highly satisfied with the choice of LIS programme and would recommend the programme to others. Parental influence on the respondents' choice of LIS programme was minimal accounting for 7.8% of the changes in the choice of the programme while peer influence on the respondents' choice of the programme was substantial accounting for 78.0% of the changes in the choice of the programme. The fact that the respondents were satisfied with their choice of career in LIS is a strong indication that they would be committed to providing excellent service in librarianship needed to cater for the mutated information requirements of the society.

An Exploratory Study for the Introduction of Standard Electronic Documents for Bonded Logistics Warehouse in Port Hinterland (항만배후단지 보세물류창고 표준전자문서 도입을 위한 탐색적 연구)

  • Chang, Su-Jin;Nam, Jung-Woo;Kim, Yul-Seong
    • Journal of Korea Port Economic Association
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    • v.39 no.3
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    • pp.1-19
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    • 2023
  • After being kept in bonded areas and bonded logistics warehouses, the level of information sharing and progress confirmation on the process until the cargo is released is insufficient, resulting in disputes and legal disputes related to unauthorized and illegal delivery of cargo. This study attempted to present the introduction of standard electronic documents as a way to solve problems such as delivery practices raised in the delivery of existing imported cargo and legal disputes related to unauthorized illegal delivery among import-related entities. The service provider who manages the bonded warehouse/logistics center in the hinterland of Busan New Port and the shipper service user who use the service were classified into two groups, and a survey was conducted to analyze the difference in perception between the two groups. As a result of the analysis, both groups judged that the introduction of standard electronic documents was necessary, and showed high expected effects in preventing and reducing erroneous shipments and preventing and improving unauthorized and illegal shipments. Discussions between related organizations, related parties, and subjects are needed first to introduce standard electronic documents of the entry and warehouse management system, and the actual participation of related entities such as service providers and service users will play a very important role in establishing the system.

A Lean Logistics Model for Improving the Port Logistics in the Steel Industry (철강산업 린 기반 항만물류프로세스 개선 모델 구현)

  • Kim, Jung-Hoon;Nam, Ho-Ki
    • Convergence Security Journal
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    • v.8 no.1
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    • pp.101-108
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    • 2008
  • This research focuses on the process improvement of port logistics by using Lean methodology. On the one hand, we firstly analyze the current situation and weakness of the processes in port logistics, and then re-design the current processes by the principles of Lean discipline. Based on the appropriately changed processes, the improvement scheme of port logistics will be figured out. On the other hand, we construct the port logistics system by implementing the improved processes. The port logistics' processes accomplished in steel company will be further assorted and identified. The relationship of wharves process, operational process, shipping process, construction process, quality process, and purchasing process are also defined. Every process has been improved by Lean Tools in order to analyze the value added or non-value added processes, to improve the service level, and to reduce the cycle time, inventory, changing time, re-working and waste. Based on above, the appropriate environment that is suitable to Lean process of port logistics will be established and the modeling that can help to implement the improvement scheme will be figured out.

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A Study on the Influence of Shipping Firms' Knowledge Management on their Service Capabilities (지식경영이 해운선사의 서비스 역량에 미치는 영향에 관한 연구)

  • Choe, YunSeok;Lee, SangYoon
    • Journal of Korea Port Economic Association
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    • v.28 no.3
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    • pp.91-110
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    • 2012
  • In the modern management literature, knowledge has been recognized as a new strategic resource enabling a firm to create its competitiveness. Shipping companies under fierce competitive structure need to pay attentions to the utility of knowledge management. A shipping firm may develop its unique service capability by classifying, sharing, and transferring the data, information and knowledge obtained from both inside and outside its global service network. The current study attempts to analyze influential relationships between liner shipping firms' knowledge management and service capabilities. In order to achieve this goal, this study designed a knowledge chain model measuring shipping companies' knowledge management levels and tested its validity and reliability based on a total of 80 replied questionnaires from national and foreign liners. The empirical result presents that supportive and primary activities composing a knowledge chain could exert significant positive influences on the enforcement of shipping service capabilities. This research shows that the utility of knowledge management is adoptable in the maritime industry, and recommends that shipping firms should recognize strategic importance of knowledge and actively pursue knowledge management at an entire firm level.

On the Analysis of Transportation System in Mokpo Port (목포항 운송시스템의 분석에 관한 연구)

  • Nam, M.U.;Lee, C.Y.
    • Journal of Korean Port Research
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    • v.11 no.2
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    • pp.321-337
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    • 1997
  • Rapid change in the technological environment of marine transportation and the development of the ocean shipping industry have fostered a revolution in the port system. This in turn has caused major changes in the function and use of port in Korea. Aside from this. Mokpo Port, however continues to decline, because the existing port facilities and related subsystem are already obsolete with no chance of regaining operational effectiveness and treatment for proper implementation. Although a few studies have been done on the Mokpo Port, has not been found, any reseach for the analytical approach to the transportation system of it. This paper aims to make an extensive analysis of the physical distribution system in Mokpo Port focusing on the coordination of subsystems such as navigational aids system, quay handling and transfer system, storage system and inland transport system. The base of introduced simulation tool here is the queueing theory. The overall findings are as follows; 1. Among those vessels called at Mokpo Port in 1994, the average size of oceangoing vessels is 4,922.1 G/T, and the domestic is 317.8 G/T. The average arrival interval and service time of the domestic vessels are 6.0 hours and 24.1 hours respectively marking the berth occupation rate over 100%. Those for oceangoing vessels are 34.5 hours, 120.0 hours and 37.2%. In order to maintainin the berth occupation rate to 70% the capacity considering the 1994 of domestic piers must be extended to 145% and oceangoing vessels must be increased to 165% year called. 2. The capacity of approaching channel is enough to handle the total traffic volume. 3. Tugs are sufficiently being provided to handle all ships requiring their services 4. The capacity of storage and inland transportation systems are sufficient to handle the throughput and the yard stroage utilization rate of No.1 $\cdots$ No.5 is 4.5% and No.6 1S 30% of 1993's. 5. The utilization rate of LLc(Level Looping Crane) and PNT(PNeumaTic) are 2.7% and 18.8%, respectively. Practical solution and proposal for improvement of Transportation System in Mokpo Port are as follows; 1. To avoid the congestion in domestic pier introduction of a new port operation system is necessary allowing the domestic vessel to use the oceangoing pier. 2. To establish the port management information system to improve the efficiency of port operation. 3. To build a new storage system for high valued cargos including modernization of the present storage and handling system. 4. To insure the safety of navigation in approaching channel, The Vessel Traffic System including separation scheme is introduced. 5. To interest enormously on public relation to ship owner's association, shippers and consignees by showing that they can save cost and ship turnaround time in order to promote the call to Mokpo Port. At last, to be strategically change the function of Mokpo Port to the Leisure, Fishing & Ferry as well as Maritime port.

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