Browse > Article

A Study on the Influence of Shipping Firms' Knowledge Management on their Service Capabilities  

Choe, YunSeok (인하대학교 물류전문대학원)
Lee, SangYoon (인하대학교 아태물류학부/물류전문대학원)
Publication Information
Journal of Korea Port Economic Association / v.28, no.3, 2012 , pp. 91-110 More about this Journal
Abstract
In the modern management literature, knowledge has been recognized as a new strategic resource enabling a firm to create its competitiveness. Shipping companies under fierce competitive structure need to pay attentions to the utility of knowledge management. A shipping firm may develop its unique service capability by classifying, sharing, and transferring the data, information and knowledge obtained from both inside and outside its global service network. The current study attempts to analyze influential relationships between liner shipping firms' knowledge management and service capabilities. In order to achieve this goal, this study designed a knowledge chain model measuring shipping companies' knowledge management levels and tested its validity and reliability based on a total of 80 replied questionnaires from national and foreign liners. The empirical result presents that supportive and primary activities composing a knowledge chain could exert significant positive influences on the enforcement of shipping service capabilities. This research shows that the utility of knowledge management is adoptable in the maritime industry, and recommends that shipping firms should recognize strategic importance of knowledge and actively pursue knowledge management at an entire firm level.
Keywords
Knowledge; Knowledge Management; Knowledge Chain Model; Measurement Model; Path Analysis;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Lai, K-h., Service capability and performance of logistics service providers, Transportation Research Part E, Vol.40, 2004, 385-399.   DOI   ScienceOn
2 Lu, C-S., Logistics services in Taiwanese maritime firms, Transportation Research Part E, Vol.36, 2000, 79-96.   DOI   ScienceOn
3 Lu, C-S., Market segment evaluation and international distribution centers, Transportation Research Part E, Vol.39, 2003, 49-60..   DOI   ScienceOn
4 Matear, S. and Gray, R., Factors influencing freight service choice for shippers and freight suppliers, International Journal of Physical Distribution and Logistics Management, Vol.23, No.3, 1993, 25-35.
5 Millar, J., Demaid, A. and Quintas, P., Trans-organizational innovation: a framework for research. Technology Analysis & Strategic Management, Vol.9, 1997, 399-418.   DOI   ScienceOn
6 Nonaka, I., A Dynamic Theory of Organizational Knowledge Creation. Organization Science, Vol.5, No.1, 1994, 14-37.   DOI   ScienceOn
7 Plessis, M. D., Drivers of knowledge management in the corporate environment. International Journal of Information Management, Vol.25, No.3, 2005, 193-202.   DOI   ScienceOn
8 Porter, M. E., Competitive Advantage, The Free Press, 1985.
9 Ruggles, R., The State of the Notion: Knowledge Management in Practice, California Management Review, Vol.40, No.3, 1998, 80-89.   DOI   ScienceOn
10 Spinello R. A., The Knowledge Chain, Business Horizons, Vol.41, No.6, 1998, 4-14.   DOI   ScienceOn
11 Yang, C-C., Marlow, P. B. and Lu, C-S., Knowledge management enablers in liner shipping, Transportation Research Part E, Vol.45, 2009, 893-903.   DOI   ScienceOn
12 이상윤.고현정, "국적선사와 외국적선사의 물류서비스 속성과 역량에 관한 비교 연구", 한국항만경제학회지, 제22권 제3호, 2006, 141-160.
13 이영찬.권기택, "지식 경영의 성공적인 실행을 위한 전략적 의사결정 프레임워크 구축", 정보시스템연구, 제18권 제3호, 2009, 135-154.
14 이유재, 서비스 마케팅, 학현사, 2007
15 유희경.김원.신용두, "특급호텔의 지식 경영시스템, 직원의 목표지향성과 성과의 관계분석", 호텔경영학연구, 제19권 제1호, 2010, 159-178.
16 Berry, L. L., "Service Marketing is Different", Business, Vol.30, 1980, 24-29.
17 Collison, F. M., North to Alaska: marketing in the Pacific Northwest-Central Alaska liner trade, Maritime Policy and Management, Vol.11, No.2, 1984, 99-112.   DOI   ScienceOn
18 Cullinane, K. and Toy, N. "Identifying influential attributes in freight route/mode choice decisions: a content analysis", Transportation Research Part E, Vol. 36, 2000, 41-53.   DOI   ScienceOn
19 Danielis, R., Marcucci, E. and Rotaris, L., Logistics managers stated preferences for freight service attributes, Transportation Research Part E, Vol.41, 2005, 201-215.   DOI   ScienceOn
20 Davenport, T. H. and Prusak, L., Working knowledge: how organizations manage what they know. Harvard Business School Press, Boston, 1998.
21 Demarest, M., (1997) Understanding knowledge management, Long Range Planning, Vol.30, No.3, 1997, 374-384.   DOI   ScienceOn
22 Hendricks, P. H. J. and Vriens, D. J., Knowledge-based systems and knowledge management: Friends or Foes? Information and Management Vol.35, 1999, 113-125.   DOI   ScienceOn
23 Holsapple, C. W. and Singh, M., The knowledge chain model: activities for competitiveness, Expert Systems with Applications, Vol.20, 2001, 77-98.   DOI   ScienceOn
24 Johannessen J-A, and Olsen B., Knowledge management and sustainable competitive advantages: The impact of dynamic contextual training, International Journal of Information Management, Vol.23, 2003, 277-289.   DOI   ScienceOn
25 Kline, R. B., Principles and Practices of Structural Equation Modeling. The Guilford Press: NewYork, 1998.