• 제목/요약/키워드: Performance Measurement Systems

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A Delphi Approach to the Development of an Integrated Performance Measurement and Management Model for a Car Assembler

  • Shawyun, Teay
    • Industrial Engineering and Management Systems
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    • 제7권3호
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    • pp.214-227
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    • 2008
  • Today's dynamic competitiveness requires an organization to improve its performance measurement and management. Quality Management Systems (QMS) abound, the main ones being: ISO series, Malcolm Baldridge National Quality Award (MBNQA), European Forum for Quality Management (EFQM), Six Sigma Business Scorecard and the Balanced Scorecard. Based on the literature, the IPMMM (Integrated Performance Measurement and Management Model) identified 7 key synthesized factors: leadership, strategy management and policy, customer and market, learning and growth, partnership and resources, internal processes and business results that are employed to investigate the key performance indicators of a car assembler using the Delphi methodology. In the 2 rounds of Delphi panels consisting of 20 senior management personnel, the $1^{st}$ round of 198 indicators in the IPMMM yielded 90 indicators. The $2^{nd}$ round yielded 43 performance indicators with 18 rated as critical based on the % assigned in the $1^{st}$ and $2^{nd}$ priority rating of "very important factor" and "key performance indicator" that must be ranked high on both of the priorities. The very critical indicators appeared to be: defect percentage and first time capability (tie in $1^{st}$ place) and revenue, goal setting, customer satisfaction index, on-time delivery, brand image, return on investment, Claim Occurrence Ratio, and debt being ranked from $3^{rd}$ to $10^{th}$. It can be surmised that an organization can identify and develop an appropriate set of performance indicators through the Delphi methodology and implement and manage them based on the Balanced Scorecard.

열역학적 방법을 이용한 펌프 운전성능 평가법 검토 (Evaluation of Thermodynamic Method for Pump Performance Measurement)

  • 강신형;김진권;홍순삼
    • 한국유체기계학회 논문집
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    • 제3권3호
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    • pp.25-30
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    • 2000
  • Thermodynamic method of pump performance measurement calculates pump efficiency and flowrate by measuring fluid temperature increase and pressure rise through the pump. The theory of this method is investigated and precise comparison experiment with classical hydraulic method was conducted to verify the accuracy. Classical hydraulic pump performance measurement results and Yatesmeter results based on the thermodynamic method showed good agreement in measured performance.

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센서에 측정에러가 있는 볼-빔 시스템의 출력 궤환 제어기 (An Output Feedback Controller for a Ball and Beam System under Measurement Noise of Feedback Sensor)

  • 김현도;최호림
    • 제어로봇시스템학회논문지
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    • 제17권10호
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    • pp.955-959
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    • 2011
  • In this paper, we assume that an output sensor of a ball and beam system is coupled with AC measurement noise. We propose an output feedback controller for a ball and beam system under measurement noise of feedback sensor. Measurement noise makes feedback signals distorted, and results in performance degradation or even system failure. Therefore, we need to design a robust controller to accommodate the possible measurement noise in the feedback information. Our controller is equipped with a gain-scaling factor to minimize the effect of measurement noise in output feedback information. We give an analysis of the controlled system and illustrate the improved control performance via simulation and experiment for a ball and beam system.

Promoting Quality Awareness Based on Performance Measurements

  • Shin, Wan-Seon
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 1998년도 The 12th Asia Quality Management Symposium* Total Quality Management for Restoring Competitiveness
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    • pp.345-352
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    • 1998
  • Performance measurement is increasingly becoming a vital issue for promoting quality management within an organization. This research proposes a new performance measurement approach, called the Hierarchically Associated Performance Measurement, for the organizations which emphasize long term quality thrust through a balanced interface between the quality efforts of various units. The proposed approach is unique in that it considers relationships between internal quality activities and national quality award criteria and that it identifies and utilizes the quality responsibilities of functional units in order to encompass organizational roles in the evaluation process. The approach is illustrated via a numerical evaluation of a fictitious organization.

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적분기 시스템에서 센서의 측정에러를 보상하는 출력 궤환 제어기 설계 및 분석 (Design and Analysis of an Output Feedback Controller for a Chain of Integrators System Compensating Measurement Noise of Feedback Sensor)

  • 김현도;최호림
    • 제어로봇시스템학회논문지
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    • 제17권4호
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    • pp.299-303
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    • 2011
  • In this paper, we propose an output feedback controller for a chain of integrators system compensating measurement noise of feedback sensor. Measurement noise makes feedback signals distorted, and results in performance degradation or even system failure. Therefore, we need to design a robust controller to accommodate the possible measurement noise in the feedback information. Our controller is equipped with a gain-scaling factor to reject or minimize the effect of measurement noise in output feedback information. We give a theoretical analysis of the controlled system and illustrate the improved control performance via an example.

성과지표의 다양성과 관리적 성과 간의 관계에서 공정성과 조직시민행동의 역할 (The Role of justice and organizational citizenship behaviour in the relation between measurement diversity and managerial performance)

  • 이상완;조용언;이규섭
    • 디지털융복합연구
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    • 제11권11호
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    • pp.219-231
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    • 2013
  • 기업은 불확실한 환경 하에서 지속적인 성장을 하기 위해 성과측정시스템(performance measurement systems, 이하 'PMS'라 함)을 구축 및 활용하고 있다. 대부분의 PMS에 관한 실증연구들은 조직차원에서 많은 연구가 이루어져 왔다. 성과측정지표의 다양성이 조직구성원들의 행동에 미치는 영향에 관한 연구는 많이 부족하며, 조직수준의 분석이 아닌 개인행동에 대한 세부적인 조사를 수행하는 연구는 의미가 있을 것이다. 따라서 본 연구는 성과측정지표의 다양성과 관리적 성과간의 관계에서 공정성과 조직시민행동의 매개역할을 연구하였다. 연구결과, 성과측정지표의 다양성과 관리적성과 간의 관계에서 공정성의 매개역할과 공정성과 관리적성과 간의 관계에서 조직시민행동의 매개역할을 발견하였다.

육류 신선도 판별을 위한 휴대용 전자코 시스템 설계 및 성능 평가 (Design and performance evaluation of portable electronic nose systems for freshness evaluation of meats)

  • 김재곤;조병관
    • 농업과학연구
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    • 제38권3호
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    • pp.525-532
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    • 2011
  • The aim of this study was to develop a portable electronic nose system for freshness measurement of meats, which could be an alterative of subjective measurements of human nose and time-consuming measurements of conventional gas chromatograph methods. The portable electronic system was o optimized by comparing the measurement sensitivity and hardware efficiency, such as power consumption and dimension reduction throughout two stages of the prototypes. The electronic nose systems were constructed using an array of four different metal oxide semiconductor sensors. Two different configurations of sensor array with dimension were designed and compared the performance respectively. The final prototype of the system showed much improved performance on saving power consumption and dimension reduction without decrease of measurement sensitivity of pork freshness. The results show the potential of constructing a portable electronic system for the measurement of meat quality with high sensitivity and energy efficiency.

BSC를 이용한 B2B e-Marketplace 성과평가 모형 개발 (Development of Performance Measurement Model for B2B e- Marketplace using BSC)

  • 박철수
    • 대한안전경영과학회지
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    • 제5권4호
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    • pp.229-243
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    • 2003
  • This paper suggests the process of performance measurement system development for B2B e-Marketplace using BSC (Balanced Scorecard). As the first step, main features and factors affecting performance of e-Business company and especially of B2B e-Marketplaces were derived based on the literatures. For the 2nd step, the nonnative performance measurement model for B2B e-Marketplace was suggested. Especially, the research range that the model covers is restricted to the neutral and systematic sourcing B2B e-Marketplace. And, the performance measurement model was based on BSC, for the BSC is very powerful and sound tool among all the available performance measurement systems. Also, the model was based on the AHP (Analytic Hierarchy Process) to make the model more structured, and to draw weights of performance measures from experts

Novel Technology for View Angle Performance Measurement

  • Rykowski, Ronald;Lee, Jong-Seo
    • 한국정보디스플레이학회:학술대회논문집
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    • 한국정보디스플레이학회 2008년도 International Meeting on Information Display
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    • pp.1358-1361
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    • 2008
  • Several different techniques currently exist for measuring display view angle performance. These include conoscopes, goniometric systems, and, most recently introduced to the market, instruments based on Imaging Sphere technology. This paper will compare measurement accuracy and speed of these various methodologies with different FPD types and even 3-D displays.

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측정에러가 있는 적분기 시스템에서의 상태 궤환 제어기 설계 및 분석 (Design and Analysis of a State Feedback Controller for a Chain of Integrators System under Measurement Noise)

  • 윤재승;최호림
    • 제어로봇시스템학회논문지
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    • 제16권10호
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    • pp.969-974
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    • 2010
  • In this paper, we propose a fault-tolerant controller for compensating measurement noise of feedback sensor. Because control systems operate via feedback sensor's signal, the measurement noise in sensor's signal results in performance degradation or even system failure. Therefore, control systems often demand on compensating measurement noise. Our controller is equipped with a compensator in order to reject or reduce the effect of measurement noise in feedback information. Our proposed method is verified via simulation and experiment for a Ball and Beam system.