Browse > Article

Development of Performance Measurement Model for B2B e- Marketplace using BSC  

박철수 (한라대학교 경상학부)
Publication Information
Journal of the Korea Safety Management & Science / v.5, no.4, 2003 , pp. 229-243 More about this Journal
Abstract
This paper suggests the process of performance measurement system development for B2B e-Marketplace using BSC (Balanced Scorecard). As the first step, main features and factors affecting performance of e-Business company and especially of B2B e-Marketplaces were derived based on the literatures. For the 2nd step, the nonnative performance measurement model for B2B e-Marketplace was suggested. Especially, the research range that the model covers is restricted to the neutral and systematic sourcing B2B e-Marketplace. And, the performance measurement model was based on BSC, for the BSC is very powerful and sound tool among all the available performance measurement systems. Also, the model was based on the AHP (Analytic Hierarchy Process) to make the model more structured, and to draw weights of performance measures from experts
Keywords
B2B; e-Marketplace;
Citations & Related Records
연도 인용수 순위
  • Reference
1 이재규, 최형림, 김현수, 이경전, 전자상거래 원론, 법영사, 1999
2 A.M. Chircu, 'Limits to value in electronic commerce-related IT investments', Journal of Management Information Systems, Vol. 17, pp. 59-80, 2000
3 Margherio, Lynn, Henry, Dave, Cooke, Sandra, Montes, Sabrina, and Hughes, Kent,. 'The Emerging Digital Economy,' Available at http://www.ecommerce.gov/EmergingDig.pdf, 1998
4 M. Martinsons, R. Davison, and D. Tse, 'The balanced scorecard: a foundation for the strategic management of information systems', Decision Support Systems, Vol. 25, pp. 71-88, 1999   DOI   ScienceOn
5 L.T. Saaty, The Analytic Hierarchy Process, McGraw Hill: New York, 1980
6 J.B. Quinn, Intelligent Enterprise: A knowledge and service based paradigm for industry, Free Press, New York, 1992
7 H. Hasan, and H.R. Tibbits, 'Strategic management of electronic commerce: and adaptation of the balanced scorecard', Internet Research, Vol. 10, pp. 439-450, 2000   DOI   ScienceOn
8 S. Kaplan and M. Sawhney, 'E-hubs: The new B2B Marketplaces', Harvard Business Review, May-June, 2000
9 Y. Lilian Chan, and E. Lynn, Bernadette, 'Hierarchical Analysis as a Means of Evaluating Tangibles and Intangibles of Capital Investments', Mid-Atlantic Journal of Business, Vol. 29, pp. 59-74, 1993
10 N. Shachtman, 'E-business demands a new outlook on ROl', Informationweek, Manhasset, 1999
11 A.B. Sculley, and W.A Woods, B2B Exchanges: The killer application in the Business-to-Business Internet Revolution, lSI publications, 1999
12 R.G. Eccles, 'The Performance measurement manifesto', Harvard Business Review, Vol. 69, pp. 131-7, 1991
13 R.S. Kaplan, and D.P. Norton, 'The balanced scorecard measures that drive performance', Harvard Business Review, Vol. 70, pp. 71-79, 1992
14 P. Timmers, Electronic Commerce: Strategies and Models for Business-to-Business Trading, John Wiley & Sons Ltd, 1999
15 A.M. Ghalayini, and J.S. Noble, 'The Changing basis of performance measurement', International Journal of Operations & Production Management, Vol. 16, pp. 63-80, 1996
16 N.-G. Olve, J. Roy, and M. Wetter, Performance Drivers: A practical guide to using the balanced scorecard, John Wiley & Sons, 1999
17 N. Bontis, 'There's a price on your head: managing intellectual capital strategically', Business Quarterly, pp. 41-47, 1996