• 복식문화연구
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• 제15권4호
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• pp.551-568
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• 2007

The purposes of this study were to identify factors of dissatisfaction and complaining behavior in internet fashion shopping mall, and to investigate constructs of service recovery for solution to this problems. Data were obtained from 201(male: 87, female: 114) internet fashion shopping mall consumer who have experiences of dissatisfaction and complaining behavior after buying products, and were analyzed using by descriptive analysis, factor analysis, Cronbach' $\alpha$, t-test. The results were as follows. First, the most response(80.4% of reponses) was experience to dissatisfaction through internet fashion shopping mall, and the most dissatisfied items were blouse, sweater, T-shirt in upper garment. Also, in men's case, the most satisfied price zone was not exceeding $30,000{\sim}50,000\;won$ and in women's case, it was not exceeding $20,000{\sim}30,000\;won$. Second, 7 factors of dissatisfaction(called quality, payment, delivery, price, interaction, returning/changing/refunding, contract) were identified after purchasing fashion products from internet shopping mall. 3 factors of complaining behavior(called private action, legal action, remedial seeking action) were investigated. Third, constructs of perceived service recovery were extracted from literature review: perceived interaction and justice. Perceived interaction were categorized into two factors: the interaction on the part of the consumer, the interaction in the part of the shopping mall. And perceived justice were categorized into three factors: interactional justice, distributive justice, procedural justice. Usually, university students were likely to take a serious view of service recovery through interaction and justice with internet fashion shopping mall.

• 한국IT서비스학회지
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• 제14권1호
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• pp.53-68
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• 2015

This article aims to identify the quality factors of public data which have increased as a public issue; analyze the impact of users satisfaction in the perspective of Technology Acceptance Model (TAM), and investigate the effect of service satisfaction on the government's open policy of public data. This study is consistent with Total Data Quality Management (TDQM) of MIT, it focuses on three main qualities except Contextual Data Quality (CDQ) and includes seven independent variables : accuracy, reliability, fairness for Intrinsic Data Quality (IDQ), accessibility, security for Accessibility Data Quality (ADQ), Consistent representation and understandability for Representational Data Quality (RDQ). Basing on TAM, the research model was conducted to examine which factors affect to perceived usefulness, perceived ease of use, service satisfaction and how service satisfaction affects to the government's open policy of public data. The results showed that accuracy, fairness, understandability affect both perceived ease of use and perceived usefulness; while reliability, consistent representation, security, and accessibility affect only perceived ease of use. This article found that the influence of perceived ease of use on perceived usefulness and the influence of these two causes on service satisfaction in the perspective of TAM were significant and it was consistent with prior studies. The service satisfaction when using public data leads to the reliability of public data open policy. As an initial study on unstructured public data open policy, this article offered quality factors that pubic data providers should consider and also present the operation plan of public data open policy in the future.

• 한국환경보건학회지
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• 제35권4호
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• pp.269-277
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• 2009

Objective : The objective of this study was to examine how experts and the public perceived various environmental and technological hazards based on psychometric paradigm. Methods : We conducted a survey that included 30 hazards and 10 risk attributes. Subjects of this study were 214 people with three groups; (1) experts (55 people), (2) graduates( 78 people), (3) under graduates (81 people). Factor analysis was used to confirm the common risk attribute from 8 risk attributes. Also, multiple regression analysis was used to identify factors influencing on perceived risk and benefit of hazards. Results : This study revealed that experts tend to be more tolerant than graduates and under graduate students for the 30 hazards. Using factor analysis, two main factors were identified: factor 1, commonly called "Dread Risk", and factors 2, commonly called, "Unknown Risk" in the literature. We identified that environmental hormone concentration and global warming ranked high in both dread risk and unknown risk. Multiple regression models were used to test the association of perceived social risk and perceived social benefit with two main factors. Dread risk had significant explanatory power on perceived social risk and benefit. We identified that the experts were less likely to perceived dread risk and know more information about the hazards. Conclusions : There were differences of risk perception between experts and lay people. Especially, experts' perception of risk was commonly lower than other people's perception.

• 한국인터넷방송통신학회논문지
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• 제18권4호
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• pp.227-235
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• 2018

본 연구는 예비유아교사의 로봇활용교육 수용의도에 영향을 미치는 요인을 파악하기 위해 이루어졌다. 이를 위해 3년제 전문대학 재학생 259명을 대상으로 설문조사를 실시하고 수집된 자료는 SPSS 23.0을 이용하여 분석하였다. 예비유아교사의 배경변인별 수용의도와 각 예측요인의 차이를 살펴보기 위해 t-test와 일원분산분석을 실시하고, 지각된 용이성, 지각된 유용성, 혁신의지, 사회적 영향력이 예비유아교사의 로봇활용교육 수용의도에 어떠한 영향을 미치는지 알아보기 위해 중다선형 회귀분석을 실시하였다. 연구결과, 배경변인에 따라 수용의도와 각 예측요인은 의미있는 차이를 보이지 않았으며, 여러 예측요인 중 지각된 용이성과 지각된 유용성만 수용의도에 영향을 미치는 것으로 분석되었다. 또한, 지각된 용이성에는 혁신의지와 사회적 영향력이, 지각된 유용성에는 지각된 용이성과 사회적 영향력이 영향을 미치는 것으로 분석되었다.

• 한국산업정보학회논문지
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• 제29권2호
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• pp.101-117
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• 2024

본 연구에서는 금융 분야에서 마이데이터 서비스를 이용하는 사용자가 인식하는 특성을 고려하여 지속적인 사용에 대한 이해와 혁신저항에 어떠한 영향을 미치는지를 목적으로 둔다. 또한 사용자 특성에 대한 인식과 지속적인 사용에 대한 이해력을 높이고 혁신에 대한 사용자의 저항을 해결하는데 미치는 영향에 대한 관계를 탐구하고자 한다. 이를 위해 전문설문기관을 통해 상대적 이점, 인지된 위험, 복잡성, 신뢰성, 인지된 용이성, 신뢰성 등 혁신저항 요인의 상대적인 영향을 조사였으며, 요인간의 관계를 실증분석을 통해 살펴본다. 본 연구의 결과에 따르면 마이데이터 서비스에 대한 저항을 최소화하기 위한 노력을 기울여야 하며, 특히 혁신저항 요인들 중 인지된 용이성, 상대적 이점, 인지된 위험, 복잡성 순으로 영향을 미치는 것으로 나타났다. 혁신저항을 낮추기 위해서는 인지된 용이성의 강화, 상대적 이점 감소, 위험과 복잡성에 대한 인식 관리가 필수적이라 할 수 있다.

• 기본간호학회지
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• 제18권2호
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• pp.217-225
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• 2011

Purpose: The purpose of this study was to analyzing the relationship between perceived health status, health locus of control, self-esteem, self-efficacy and HPB in patients with multiple myeloma to identify factors influencing health promoting behavior (HPB). Methods: One hundred patients were recruited into the study. The data were collected by personal interviews using questionnaires. Descriptive statistics, Pearson's correlation coefficients and stepwise multiple regression analysis were used with SPSS program to were analyze the data. Results: There were significant relationships between self-esteem (r=.787, p<.001), self-efficacy (r=.681, p<.001), internal health locus of control (r=.557, p<.001), powerful others health locus of control (r=.517, p<.001), chance health locus of control (r=-.251, p=.012), perceived health status (r=.532, p<.001) and HPB. Significant factors in explaining HPB were self-esteem, powerful others health locus of control, self-efficacy and perceived health status and together they accounted for 71% of variance. Conclusion: The study findings indicate that self-esteem, powerful others health locus of control, self-efficacy, and perceived health status were important factors in explaining HPB in patients with multiple myeloma. As self-esteem was an important variable in HPB, health promotion program designed for this population should focus on self-esteem and these other factors to enhance effective health promotion behavior.

• Journal of Information Technology Applications and Management
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• 제11권1호
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• pp.137-159
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• 2004

In the past days, most of studies about website and Online behavior have been mainly focused on the adoption of website and internet shopping or internet shopping mall. But the model of website revisit behavior has not been made and the leading theory of website usage behavior has not been existed. Lately, many researches on commercial website revisiting behavior are emphasizing the role of intention, attitude, satisfaction in online visiting behavior such as Jarvenpaa et al. [1997, 1999, 2000], Wang et al. [2001], Moon & Kim [2001], Heijden[2003], Sultan et al. [2002], Yoon [2000], Shankar et al. [2002a, 2002b], Mcknight et al. [2002], Chen & Dhillon [2003] and so on. The purpose of this paper is two-folds. The one is to find the affecting factors on the website users' revisit behavior in commercial website and the other is to search more influencing ones on the determinant factors, to analyze research model using in LISREL. The EFA and reliability test was executed by for finding the validity and reliability, covariance matrix analysis was executed for the purpose of testing the 13 hypotheses. The major finding of this paper would be summarized as followed : (1) The roles of satisfaction and attitude to the revisit behavior are very important and both variables have determining effects in commercial website revisit behavior. (2) The determining factors in positively affecting website users' satisfaction are attitude, perceived usefulness, design. (3) The determining factors in positively affecting website users' attitude are perceived usefulness, design, perceived ease of use, and negatively affecting factor was perceived risk in website.

• 한국IT서비스학회지
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• 제23권2호
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• pp.31-47
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• 2024

With the spread of COVID-19, non-face-to-face social exchanges around the world have increased, leading to a rise in the demand for telework. The recent advancement in technology has facilitated the emergence of metaverse platforms, with telework utilizing the metaverse gaining significant popularity. Such metaverse telework is signaling innovative changes in the business environment, yet sufficient research has not been conducted. This study analyzed the factors affecting the perceived work productivity, job performance, and job satisfaction of metaverse telework users. To achieve this, an online survey was conducted, focusing on individual factors (self-management tactics, sense of belonging, social presence, IT complexity) and situational factors (perceived workload, organizational support, metaverse telework environment, and flexible work arrangements). Out of the total responses, 358 valid questionnaires were used for the analysis, excluding any insincere responses. The SPSS 27.0 software was employed to verify the research hypotheses. This study proposed effective strategies to enhance the efficiency of telework within the metaverse.

• 한국의료질향상학회지
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• 제7권1호
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• pp.6-17
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• 2000

Background : This study was attempted to provide a basic information necessary for the development of measures evaluating perceived discomfort of the patients under local anesthesia and the developments of nursing intervention and nursing standard. Method : The study subjects were a convenience sample of 100 surgical patients under local anesthesia. The researcher visited the patients directly and explained the purpose of the study to them. Then they were asked to fill out questionnaires which were developed and structured by the researcher, under their prior permission. Out patient's data were collected at recovery room after operation. Results : Factor analysis on measures evaluating the patients under local anesthesia showed that the measures consisted of eight factors including "explanation", "humane treatment", "motion limitation", "pain", "no togetherness", "waiting", "the environment of operating room", and "unkindness". When analyzing each of the factors regarding their degree of contribution to perceived discomfort, it was found that "waiting" was highest in terms of the degree. According to general chara-cteristics of the sampled patients, the factor of "explanation" contributed to perceived discomfort more in male patients than female ones. Regarding parts of medical examination, the patients of otorhinolaryngology felt perceived discomfort most because of the factor of "pain". Conclusion : To relieve perceived discomfort the patients under local anesthesia require providing individually systematized nursing services which can reduce perceived discomfort according to each of the factors. In doing so, an unlimited attention and much effort should be given to realize CQI reaching the dimension of increase in comfort as well as decrease perceived discomfort.

• 한국도서관정보학회지
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• 제46권2호
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• pp.131-151
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• 2015

본 연구의 목적은 이용자의 모바일 E-book 애플리케이션 사용의도에 미치는 영향요인을 기술수용모델(TAM)에 기초하여 분석하였다. 본 연구의 독립변수로는 접근성, 편리성, 품질 및 혁신성을 선정하였고 잠재변수(매개변수)는 인지된 용이성과 유용성을 선정하였으며 종속변수는 사용의도를 설정했다. 연구를 수행하기 위해 인천소재 고등학교 학생 170명을 대상으로 모바일 E-book 애플리케이션 사용의도에 대한 조사를 실시하였으며 자료 분석방법으로는 구조방정식을 적용하였다. 그 결과 모바일 E-book 애플리케이션의 시스템적 특성요인인 접근성과 편리성은 인지된 유용성 및 인지된 용이성에 영향을 미치지 않는 것으로 나타났다. 그러나 정보품질과 사용자 특성요인인 혁신성은 인지된 유용성 및 인지된 용이성에 유의미한 영향을 미쳤으며 이는 모바일 E-book 애플리케이션 사용의도에 영향을 미치는 것으로 나타났다.