• 제목/요약/키워드: Operation Environment Satisfaction

검색결과 199건 처리시간 0.024초

연세대학교 치위생학과 구강위생교육실을 방문한 대상자의 구강위생관리 서비스체계에 대한 만족도 조사 (Clients Satisfaction with Oral Hygiene Care Services System Provided by the Dental Hygiene Clinics in the Department of Dental Hygiene, Yonsei University)

  • 김남희;권혜리;김다혜;김다희;김민희;유승희;최진아;정원균
    • 한국치위생학회지
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    • 제7권4호
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    • pp.419-431
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    • 2007
  • The setting of dental hygiene clinics is very important to dental hygiene education, which is the place not only to educate students but also to care clients. The purpose of this study is to provide basic research material for improvement of dental hygiene care system in dental hygiene clinics by analyzing the client satisfaction. A questionnaire survey by means of self-entry method was conducted to find out satisfaction of the client, who was visited to the dental hygiene clinics in the department of dental hygiene, Yonsei University. An analysis of frequency, one way ANOVA and T-Test were performed through SPSS 12.0K program. 1. Most clients were mainly composed of students in Wonju College of Medicine. 2. The clients visited for scaling(85.8%) and oral examination(9.73%) were much than treatment(4.42%). 3. Clients aged 21 to 25 were relatively lower in satisfaction with the facilities, system, attitude than any other ages. 4. The dental hygiene students are the lowest group in satisfaction with the facility, system, attitude than medical and nursing students. 5. The clients satisfaction with dental hygiene clinics was decreased in reverse proportion to visiting frequency. 6. Most of the clients pointed out the problems of appointment system(54.0%) and fee(23.0%), which should be improved than any other operation conditions. 7. Most of the clients were not satisfied with chair time and pain during care. 8. Most clients recognized to receive the better care service than other dental offices(81.3%). Especially, they paid attention to oral health education using phase-contrast microscope. 9. Many clients were dissatisfied with facilities of the dental hygiene clinics(71.7%). The problems of appointment system(54.0%) and chair time of dental hygiene care services(63.6%) had also inconvenienced to clients. The dental hygiene clinics in school play a crucial role in dental hygiene education to foster the student to be competent as a professional dental hygienist in the future. Therefore, well-organized dental hygiene care program based on dental hygiene process is essential. It is also required to improve the environment of dental hygiene clinics including facilities, appointment system and fee etc.

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A Study on the Effect of Professionality of Franchise Education Program on the Satisfaction, Work Efficiency and Business Performance

  • Song, Ji-Hyun;Jo, Gye-Beom
    • 한국컴퓨터정보학회논문지
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    • 제24권11호
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    • pp.245-254
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    • 2019
  • 본 연구는 프랜차이즈 교육프로그램의 전문성이 만족도, 업무효율성, 경영성과에 어떠한 영향를 미치는가를 분석하여, 프랜차이즈 경영에서 중요시되는 교육프로그램을 어떠한 방식으로 개발해야 하는지 그 방법을 찾는데 목적이 있으며, 프랜차이즈 교육프로그램의 지속적인 운영방안을 제안하고자 한다. 본 연구에서는 프랜차이즈 교육프로그램을 이수한 경험이 있는 이용자 224명을 대상으로 설문을 실시하였다. 선행연구를 통해 프랜차이즈 교육프로그램의 전문성을 교육강사, 교육내용, 교육환경, 교육방법으로 구분하였다. 연구가설의 검증을 위하여 단일 회귀분석, 다중회귀 분석을 실시하여 변수간이 관계를 검증하였다. 핵심 연구결과를 정리해보면 첫째, 프랜차이즈 교육프로그램의 전문성이 만족도에 긍정적 관계가 있는 것으로 나타났다. 둘째, 프랜차이즈 교육프로그램의 전문성이 업무효율성에 긍정적 관계가 있는 것으로 나타났다. 셋째, 만족도는 업무효율성에 영향을 미치는 것으로 나타났다. 넷째, 만족도와 업무효율성은 경영성과에 긍정적인 영향을 미치는 것으로 나타났다. 이러한 연구결과로 볼 때 프랜차이즈 교육프로그램의 전문성 향상을 위하여, 교육강사에서 시작하여 교육방법까지 업종과 대상에 맞는 교육 프로그램을 개발하고, 만족도와 업무효율성을 높이기 위하여 지속적인 소통과 개선이 이루어지면, 좋은 성과를 낼 수 있는 프랜차이즈 교육프로그램이 될 것이다.

Impact of ITSM Military Service Quality and Value on Service Trust

  • Woo, Hanchul;Lee, Sangdo;Huh, Jun-Ho;Jeong, Sukjae
    • Journal of Multimedia Information System
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    • 제7권1호
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    • pp.55-72
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    • 2020
  • As the IT service environment grows, it is critical in terms of IT service quality to minimize the occurrence of failures due to changes in applications and to diagnose and recover in a short period of time how failure will affect the business. Thus, the Defense Acquisition Program Administration (DAPA) has been building and operating ITSMs to implement IT service management in a leading manner. Information Technology Service Management (ITSM) is divided into events, obstacles, changes, versions and setup management to ensure flexibility and stability in service delivery. It is also operated separately from service level, availability, capacity, financial and IT service continuity management to ensure service quality and cost efficiency. Based on ITSM military service history, this study looks at the impact of quality of service on value, satisfaction, and trust. The results of the analysis are highly valuable for future ITSM implementation and operation.

환경교육프로그램의 학부모 참여 효과 (The Effects of Parents' Participation in Environmental Education Programs)

  • 김순식;최성봉
    • 한국환경과학회지
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    • 제19권7호
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    • pp.879-888
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    • 2010
  • The consciousness of environmental education has increased for the last decades, and schools make efforts for education in the systematic environment. To keep pace with trends such as the open school and the open class, students, teachers and parents are actively participating in environmental education programs. Parents' active participate in environmental education programs will provide excellent basis to operate environmental education efficiently and advise fruitful operation of environmental education programs. In addition, as parents play an important role of deciding the students' life habits or attitudes about environment, their participation is greatly meaningful. This study was conducted to 203 fourth and fifth graders in M elementary school in Ulsan city that operated the model school for protecting the forest from March to December, 2009 and their parents in order to examine the effects of parents' participation in environmental education programs, and the results are as follows. First, the student group with parents who participated in environmental education programs showed higher interest in surrounding environment of the school. Second, the student group with parents who participated in environmental education programs showed higher environment sensitiveness and environmental practice intention. Third, the parent group who participated in environmental education programs showed higher environmental sensitiveness and environmental practice intention. Fourth, the parent group who participated in environmental education programs showed higher satisfaction about the program. As the result of the study, environmental education programs with parents' participation attracted their active interest and participation about school environment problems, and a lot of conversation and attention between students and parents who participated in environmental education programs improved the students and their parents' environmental sensitiveness and environmental practice intention.

마산시 중학교 학부모의 친환경 농산물 학교급식에 대한 인식 조사 (Parents' perception on middle school foodservice using environment friendly agricultural products (EFAP) in Masan area)

  • 남윤순;김현아
    • Journal of Nutrition and Health
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    • 제45권2호
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    • pp.181-191
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    • 2012
  • The purpose of this study was to investigate parent's perception of a middle school foodservice in Masan city, Korea that uses environmentally friendly agricultural products (EFAP). From May 29, 2009 to July 11, 2009, questionnaires were distributed to 350 parents of middle schools located in Masan city. A total of 295 responded and 276 (response rate, 78.9%) were used for the final analysis after excluding improperly completed questionnaires. First, 47.8% of the parents responded that they had participated in the school foodservice operation (receiving food, attending foodservice-related events, working as a meal service aid, evaluating suppliers). Receiving food (53.7%) accounted for the greatest proportion in the participating area. Second, most subjects (83.0%) responded that they were aware of the use of EFAP. Additionally, 96.4% of the subject approved expanding the use of EFAP for all items. Third, their degree of interest in the school foodservice was 3.86, and satisfaction with the school foodservice was 3.94 based on a 5-point Likert scale. The overall satisfaction on the quality of EFAP used in the school foodservice was 3.68 based on a 5-point Likert scale. Fourth, awareness that the school used EFAP in the foodservice by the parents who participated in school foodservice operations was higher than that of parents who did not participate. Satisfaction (4.10) with the school foodservice by parents who participated in school foodservice operations was significantly higher than that (3.79) of parents who did not participate (p < 0.001). In conclusion, parent's participation in school foodservice operations should increase to improve the quality of the school foodservice and improve communication between parents and the school.

문화.생태지역에 대한 관광행태와 만족도 분석: 광릉지역을 사례로 (Analysis on the Tourist's Behaviors and Satisfaction of the Gwangneung Area)

  • 김선희
    • 한국지역지리학회지
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    • 제11권3호
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    • pp.336-350
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    • 2005
  • 본 연구는 광릉지역의 관광행태와 이용 민족도 등을 분석하여 관광수요자의 기초적 속성과 행동 성향을 구명하는데 1차적인 목적이 있다. 나아가 문화 생태자원 및 환경에 대한 관광객의 의식과 개발수요를 진단함으로써 광릉지역의 지속가능한 보전과 합리적인 이용 및 관리를 위한 대안을 모색해 보고자 한다. 연구지역의 관광행태를 분석한 결과 광릉지역의 관광유형은 가족중심의 당일 소풍형 또는 경유형으로 나타나 지역 내에서의 소비규모와 체류시간이 짧고, 서울 및 수도권 주민의 재방문율이 높았다. 생태환경 및 자원에 대한 선호도는 사실상 접근이 불가능한 생태자원에 대해 높은 선호도를 보인 반면 문화자원은 광릉지역의 관광견인력에 크게 영향을 주지 못하는 것으로 나타났다. 그러나 광릉지역의 보전 및 활용 가치에 대한 관광객의 인지도는 모두 높게 평가되었을 뿐 아니라 문화 생태자원 및 환경의 보전에 대한 만족도 역시 높게 평가되었다. 반면 문화 생태자원 및 환경의 이용과 접근 시설과 관리에 대한 만족도는 상대적으로 낮게 평가되어 적극적인 자원활용과 시설개선 및 확충 등이 요구되고 있다.

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지하철 역무직 근로자의 주간수면과다증 영향 요인 (The influential Factors of excessive daytime sleepiness for public Service Workers at Subway Stations)

  • 최숙경;정은숙
    • 디지털융복합연구
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    • 제13권12호
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    • pp.225-233
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    • 2015
  • 본 연구는 서울시내 소재 지하철 역무직 근로자 927명을 대상으로 주간수면과다증에 영향을 미치는 요인을 파악하고자 실시하였다. 자료수집은 구조화된 설문지로 웹사이트에서 하였고, 자료분석은 SPSS 20.0 통계프로그램을 이용하였다. 연구결과는 일반적 특성에서 결혼여부가 통계적으로 유의한 차이가 있었고, 건강관련특성에서 취미/여가 활동 여부가 통계적으로 유의한 차이가 있었다. 직무관련특성에서 근무장소, 소속만족도가 유의한 차이가 있었고, 직무스트레스 요인으로 물리적 환경, 직무요구, 직무자율, 관계갈등, 조직체계, 보상부적절, 조직문화에서 통계적으로 유의한 차이가 있었다. 주간수면과다증에 영향을 미치는 요인으로는 취미여가활동, 소속만족도, 물리적 환경, 직무요구, 직무자율, 조직체계, 조직문화 이었으며 20.5%의 설명력을 나타냈다. 향후 역무직 근로자들에게 주간수면과다증을 예방할 수 있는 취미/여가활동의 권장과 직무스트레스 해소를 위한 물리적 환경개선, 조직체계의 변화 및 조직문화의 만족을 위한 중재 프로그램의 개발 및 운영을 제안한다.

창의적 업무지원을 위한 공용공간 활성화 현황조사에 관한 연구 (The Research on the Present Situation for Supporting Creative Work by Revitalization of Common Space)

  • 신동관;한영호
    • 한국실내디자인학회논문집
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    • 제21권4호
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    • pp.172-180
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    • 2012
  • Recently, the definition of work space contains so many meanings. Basically, this means space where handling various information and developing numerous creative activities. Moreover, the work space is important not only for individual itself but also organizational development. This research is studied for suggesting revitalization of advanced work efficiency, deriving motivation as well as creative operation support for harmonious communication. In order to make the better creative work places, "concentration and motivating interests between members of organization", "Necessity of environment for development and operational progress of work", "improvement and creativity of work and importance of the physical environment" and "harmonious communication and development of advanced community" should be considered. This research arranged based on ALCEMIS model and used actual examples on each step for better understanding of creative work spaces. ALCEMIS model is as follows: (1) Opportunity Finding (2) Fact Finding (3) Opportunity Definition (4) Idea Finding (5) Evaluate & Select (6) Plan (7) Acceptance (8)Execution' over the eight-step details to proceed through the 1. Discovert ((1)+(2)) 2. Dream ((3)+(4)) 3. Design((5)+(6)) 4. Destiny((7)+(8))y" It has been understood that many works related to creative jobs make good use of public spaces to progress operational improvement. The place where co-workers share with can create more effective and fulfilling outcome and satisfaction than independent and exclusive places. Especially creative jobs need this kind of spaces for better communication and cooperation.

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교과교실 운영 성과에 대한 수요자 인식 조사 분석 - 교수·학습 활동과 학생들의 학습태도를 중심으로 - (The recognition analysis of a student and the teacher about subject classroom system operation achievement - focusing on the teaching and learning activities and students' learning attitudes -)

  • 조진일;최형주
    • 교육녹색환경연구
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    • 제9권3호
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    • pp.20-33
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    • 2010
  • The purpose of this research is to investigate and analyze the recognition of students and teachers towards an influence of a subject classroom system to teacher's learning activities and student's learning attitude. The study was subjected to students and teachers at a school that has innovatively operated subject classroom system from before 2009. The results of the research are as follows. First, the result of investigation shows that the quality of class has been improved. The formats of managing class and class materials have become various. Second, there is an affirmative exchange in student's learning attitude, such as student's active participation, concentration, preparation and interest toward a class. Third, the fifty percent of teachers answered it that a block time system and intensive study system is required to manage an efficient subject classroom system. Lastly, the investigation shows that teachers and students are generally satisfied with running the subject classroom system. However, the satisfaction ratio of students is lower than the one of teachers.

U-Echo City 구축(構築)의 고도화(高度化) 정책방안(政策方案) 연구(硏究) (A Study on the Advanced Policy Directions of the U-Echo City Implementation)

  • 오종우;오승훈
    • 한국디지털정책학회:학술대회논문집
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    • 한국디지털정책학회 2007년도 춘계학술대회
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    • pp.325-332
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    • 2007
  • The purpose of this study is to get a politic advanced idea to operate a pro-environment based u-city through the overcome problems on the construction policy for the even areal distribution, and the development for the model structure of the high level. Advanced pro-environmental ubiquitous urban construction becomes an example of the practical level linked by the national agenda as uKorea policy. The Idea of the national land informal ion systems transforms to enhance or to guide the national strategic industry to implement balanced development as grand objectives of the national land due to the factor that 'the economic development 5 years plan' altered to 'the national land 5 years plan'. Therefore, ubiquitous echo city construct ion becomes realized as static spatial informal ion construct ion and dynamic mobile based ubiquitous lives operable by the information infrastructure and IT839 policy items operation. For the synergy effects through this task, it requires a strong empowerment of the information industries and a new growing core engine of the national economy through the policy of the mutual satisfaction on the spat io-temporal information and the pro-environment information systems.

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