• Journal of Information Technology Applications and Management
• /
• v.14 no.1
• /
• pp.1-20
• /
• 2007

IT outsourcing becomes one of the important shills for managing diverse and complex information systems, SIA is considered as an one of the success factors for the successful outsourcing management. Since it helps to establish common goal and provides better visibility of trends and performance, the SLA process must go beyond mere measurement to include a methodology for the ongoing management of service levels, and for the continuous improvement of service activities, functions and processes. Despite SLA is one of the most important skills for the successful outsourcing, few studies have been conducted for academic as well as practical purpose. For this reason, The objective of this study is to develop an SLA's maturity model and empirically demonstrate how SLA's maturity level affects its Performance through SLA's maturity model. The major contributions of this study are in two areas. This study contributes to academicians as well as practitioners. First, from the academic perspectives this study tries investigating the maturity level of the SLA based on empirical data. Second, practitioners can self-test their firms' maturity level using the proposed model. The results of this study show that the SLA's maturity level affected positively SLA's performance. It is founded that the SLA's maturity level had a significant impact on SLA's performance.

• Asia pacific journal of information systems
• /
• v.29 no.3
• /
• pp.503-523
• /
• 2019

Many cities in the world have increased initiative to realize smart tourism. There are unexplored challenges for the people which lead and manage smart tourism projects and realize its value in tourism (we call them as 'Smart tourism initiatives'), such as orchestrating of tourism complexity, developing and sharing tourism strategy, sustaining tourism projects and innovation. Concerning these challenges, we aim to design a holistic capability maturity model for sustainable and smart tourism governance enabling sustainable tourism innovations via tackling the challenges above. We adopted Dynamic capability theory as a theoretical lens and introduced Design science research methodology in order to develop a new capability maturity governance model as a design artifact. As a result of the study, we could synthesize findings from iterations of the design research cycle based on the IT Capability Maturity Model. Our result proposes a potential capability maturity model supporting effective communication and strategic alignment for the initiatives with illuminating future paths with evaluation methods on tourism capabilities for the initiatives. Throughout this study, we contribute to the body of knowledge as well as practice by proposing a new tourism capability governance model.

• Journal of Distribution Science
• /
• v.14 no.5
• /
• pp.71-80
• /
• 2016

Purpose - In case of automobile parts, there has been a lot of progress in the study on supplier development plans and SCM in industrial progress study as well as on the relationship between ERP and SCM. But supplier development program providers have researched on SCM performance in accordance with the interests of the supplier development program most, thus, buyers were knowledgeable about the earlier program performance. Therefore, the purpose of this study is to prove correlation factor, supplier factor, purchaser factor affecting SCM performance and ERP activating diffusion through the process of supplier development. Supplier development maturity formation model is considered important variables as mediators related to the procedure. Finally, the performance formation model of the supplier development maturity through supplier development factor would be presented as the outcome of this study. Research design, data, and methodology - Data gathering was as follows: questionnaires were delivered to 87 companies that have business connection with H Company. The empirical research to test our hypothesis was grounded on statistical analysis (adapting SPSS 19.0 & AMOS 19.0). The hypothesis is that the supplier development factor variables consist of correlation factor, supplier factor, purchaser factor, and have non-negative effects on the next variables: mediators such as supplier development maturity; and the supplier development maturity variables have a positive effect on the next variables: ERP activating diffusion, ERP activating diffusion has a non-negative effect on supply chain performance. We experimented the hypothesized model using path analysis with latent variables. Results - First, it was known that cooperation

, reliability

, comprehension on the purpose of SDP

, adaptation of change

, knowledge transfer program

, have significant positive effects on supplier development maturity. Second, supplier development maturity has positive effects significantly on ERP activating diffusion

. Finally, the causal relationships from ERP activating diffusion to SCM performance were significantly accepted. Its significance, as through the hypotheses, presented a structural model for the elaboration, suppliers develop maturity, and ultimately SCM performance that affect ERP leveraging spread beyond the concept of maturity of information system. Therefore, it was a mainstay of research on the existing ERP has they believed. Conclusion - First, with the fast changes in business circumstances, company should get the right information to implement SCM appropriately. For successful SCM, firms should understand the supplier development maturity formation and ERP activating diffusion. Second, supplier development factor has significant effects on supplier development maturity. Third, mediator such as supplier development maturity significantly affects ERP activating diffusion. Finally, ERP activating diffusion has significant impacts on SCM performance. This study makes a meaningful contribution to further appreciation on how supplier development maturity formation affects SCM performance. This study shows implications. First, there would not have been dealt with introducing the concept of supplier development maturity. Second, through empirical analysis and provider factors, the providers will develop the maturity that affect interactive factors between purchaser and supplier.

• The Journal of Economics, Marketing and Management
• /
• v.11 no.1
• /
• pp.31-44
• /
• 2023

Purpose: This study aims to figure out the characteristics of corporate life cycle and resource input in terms of the sustainability diagnosis of pharmaceutical companies in Korea. Research design, data, and methodology: Using the Gompertz model under the assumption that companies have finite resources, this study tries quantitative interpretation of life cycle and resource input pattern for longevity companies with 25 years of experience among 158 pharmaceutical companies listed on Korean stock market based on maturity of revenue. Results: The study found revenue maturity through Gompertz model was statistically correlated with enterprise value. According to the life cycle analysis, more than 95% of 59 pharmaceutical companies were in the growth and maturity phase and have an average life cycle of 88 years and an average remaining life of 52 years. Regarding maturity profile of resource input, maturity of employees was generally high more than 60% and this meant there was jobless growth in Korean pharmaceutical industry. Conclusion: This study demonstrated there is a high statistical correlation between the maturity of a company's resource input and its revenue and enterprise value. It is believed that these results could be utilized as a basis for high fidelity function that predict revenue and enterprise value based on resource input information.

• Journal of the Korea Institute of Building Construction
• /
• v.2 no.4
• /
• pp.177-182
• /
• 2002

The purpose of this study is to develope the strength prediction model by Maturity Method. A maturity function is a mathematical expression to account for the combined effects of time and temperature on the strength development of a cementious mixture. The method of equivalent ages is to use Arrhenius equation which indicates the influence of curing temperature on the initial hydration ratio of cement. For the experimental factors of this study, we selected the concrete mixing of W/C ratio 45, 50, 55 and 60% and curing temperature 5, 10, 20 and $30^{\circ}C$. And we compare and evaluate with logistic model that is existing strength prediction model, because we have to verify adaption possibility of new strength prediction model which is proposed by maturity method. As the results, it is found that investigation of the activation energy that are used to calculate equivalent age is necessary, and new strength prediction model was proved to be more accurate in the strength prediction than logistic model in the early age. Moreover, the use of new model was more reasonable because it has low SSE and high decisive factor.

• IE interfaces
• /
• v.16 no.3
• /
• pp.362-374
• /
• 2003

The major objective of this paper is to empirically examine the effect of process maturity on the performance of industrial R&D projects. Process maturity, a fundamental concept of the Capability Maturity Model developed by Software Engineering Institute, represents the essential of Total Quality Management (TQM). Based on literature, our research model constructs process maturity in terms of structured process, goal setting and controlling, metrics, and process learning; and links it to the R&D performance that consists of technical, commercial and managerial successes. The model also includes firm size as a moderator of different effects that process maturity may have across firms. Measures for process maturity are based on the best practices identified in literature. Data are obtained from 77 successful R&D projects carried out by Korean manufacturing firms. Multiple regression and t-test are used to test proposed hypotheses. Findings are as follows. (1) In the R&D process, process maturity partially contributes to the performance of R&D projects. More specifically, goal setting and controlling-related practices drive both technical and commercial successes, while process learning-related practices drive commercial success. In contrast, traditionally emphasized elements such as structured process or metrics are found not to be significant. (2) The degree of process maturity is significantly higher in large firms. (3) Process maturity impacts on commercial success in the case of large firms, whereas it does on technical success in the case of small firms. The results imply that the TQM principles are partially associated with R&D performance, and the nature of benefit from high maturity could vary according to firm size.

• Journal of Information Technology Applications and Management
• /
• v.22 no.4
• /
• pp.77-94
• /
• 2015

This research aims to develope a maturity evaluation model on the technology management competence (MEMTMC) and to investigate the relationship between technology management competencies and maturity evaluation level in Korean firms. After research framework building through literature review and field study focusing on interview process, a maturity evaluation model was suggested, including technology management competency factors such as vision and strategy, leadership, resources, projects, performance management, and systematic procedures. Through the empirical study on the 111 Korean firms, the MEMTMC model was tested and some hypotheses were examined. As a result of the research, we found that the MEMTMC is significant statistically to evaluate the technology management competencies of firms from a practical point of view. Additionally, these findings suggest that firms can build up their technology management competencies, including the vision and strategy, leadership, resources, projects, performance management, and systematic procedures in order to raise their maturity level of technology management competencies. But this research has some limitations such as this MEMTMC has not considered separately the variety of industry, not enough survey respondents and 5 level group firms etc.

• Journal of KIISE:Software and Applications
• /
• v.36 no.9
• /
• pp.718-731
• /
• 2009

Software Maintenance needs to continually improve from corrective maintenance to operational management and service improvement. In this study, we propose a software maintenance maturity model and its evaluation criteria based on 4 maintenance projects of K organization. For the proposal, we derive 13 process areas and 64 evaluation criteria based on some references such as SMMM, ITSMM, ITIL. We evaluate the criteria using 5-point scale, and then establish the maturity model of K organization classified by levels of the maturity model based on the evaluation result. And, to verify and improve the maturity model of K organization, we propose improvements for evaluation criteria. In addition, we apply the maturity model to the 4 projects, evaluate the projects, and propose improvements for the projects based on the evaluation result to identify how the model shows software maintenance improvement.

• Information Systems Review
• /
• v.11 no.3
• /
• pp.147-167
• /
• 2009

Enterprise architecture is a business transformation effort. In an effort to assess an organization's EA effort and to identify complementary measures, most of countries utilize an EA maturity model. In Korea, the EA maturity model v2.1 has been used for this purpose. Since some limitations in the model were reported recently and there was much change in EA-related policy or approach with the advent of the new government, the need of modifying the current model has occurred. In this regard, our paper proposes an improved EA maturity model. The new model was developed through a series of systematic analysis such as an in-depth comparison of existing EA models, elicitation of alternatives for each decision-making element, and interviewing of experts.

• Journal of the Korean Society for information Management
• /
• v.40 no.2
• /
• pp.243-262
• /
• 2023

In the rapidly developing information technology environment, information management organizations need to effectively evaluate their digital maturity and clarify the direction of improvement to effectively respond to rapidly changing environments. This study derived weights for the digital curation maturity model developed by KISTI from the perspective of digital transformation to facilitate effective evaluation and direction setting of information management organizations. Relative importance was derived as a weight in the major and middle categories of the model through the AHP technique. Summarizing the results, when the major categories of the entire model are measured on the basis of 100 points, technology is 27 points, data is 24 points, strategy is 19 points, organization (manpower) is 16 points, and (social) influence is calculated as 14 points. In addition, weights for each subcategory were presented for each major classification based on a perfect score of 100 points. It is expected that a more objective and reasonable evaluation will be possible by applying the weights for each area derived from this study to the digital transformation maturity evaluation model.