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A Method for Establishment of Case-based Software Maintenance Maturity Model  

Kim, Ji-Hyeok (숭실대학교 컴퓨터학과)
Kim, Chang-Jae (숭실대학교 컴퓨터학과)
Rhew, Sung-Yul (숭실대학교 컴퓨터학부)
Publication Information
Journal of KIISE:Software and Applications / v.36, no.9, 2009 , pp. 718-731 More about this Journal
Abstract
Software Maintenance needs to continually improve from corrective maintenance to operational management and service improvement. In this study, we propose a software maintenance maturity model and its evaluation criteria based on 4 maintenance projects of K organization. For the proposal, we derive 13 process areas and 64 evaluation criteria based on some references such as SMMM, ITSMM, ITIL. We evaluate the criteria using 5-point scale, and then establish the maturity model of K organization classified by levels of the maturity model based on the evaluation result. And, to verify and improve the maturity model of K organization, we propose improvements for evaluation criteria. In addition, we apply the maturity model to the 4 projects, evaluate the projects, and propose improvements for the projects based on the evaluation result to identify how the model shows software maintenance improvement.
Keywords
Maintenance; Maturity Model;
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