• International Journal of Computer Science & Network Security
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• v.23 no.8
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• pp.190-198
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• 2023

To enhance customer satisfaction for higher profits, an e-commerce sector can establish a continuous relationship and acquire new customers. Utilize machine-learning models to analyse their customer's behavioural evidence to produce their competitive advantage to the e-commerce platform by helping to improve overall satisfaction. These models will forecast customers who will churn and churn causes. Forecasts are used to build unique business strategies and services offers. This work is intended to develop a machine-learning model that can accurately forecast retainable customers of the entire e-commerce customer data. Developing predictive models classifying different imbalanced data effectively is a major challenge in collected data and machine learning algorithms. Build a machine learning model for solving class imbalance and forecast customers. The satisfaction accuracy is used for this research as evaluation metrics. This paper aims to enable to evaluate the use of different machine learning models utilized to forecast satisfaction. For this research paper are selected three analytical methods come from various classifications of learning. Classifier Selection, the efficiency of various classifiers like Random Forest, Logistic Regression, SVM, and Gradient Boosting Algorithm. Models have been used for a dataset of 8000 records of e-commerce websites and apps. Results indicate the best accuracy in determining satisfaction class with both gradient-boosting algorithm classifications. The results showed maximum accuracy compared to other algorithms, including Gradient Boosting Algorithm, Support Vector Machine Algorithm, Random Forest Algorithm, and logistic regression Algorithm. The best model developed for this paper to forecast satisfaction customers and accuracy achieve 88 %.

• Information and Communications Magazine
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• v.20 no.11
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• pp.1550-1559
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• 2003

The convergence of fixed and wireless networks in data communication is providing the necessary driver for M2M commerce to take-off. The opportunities provided by M2M Commerce areonly limited by imagination. Automotive Fleet and Freight, Tolling, Water and Power Metering, Supply Chain Management including Asset Management, Remote Monitoring and Diagnostics, Energy Management and Access Control and Security are among the many M2M applications that are currently getting rolled out. ARC Group expects the worldwide solutions market to be worth in excess of US$ 100 billion by 2007. In addition, operator revenues worldwide from the transport of Telematics data alone will rise from US$ 3.5 billion in 2002 to US$ 78 billion by 2007. This paper discusses some of the lifestyle and business opportunities provided by M2M Commerce in the new ear of network convergence. It also provides some case studies to demonstrate the benefits of M2M Commerce across the supply chain. The key focus of the paper is on achieving enhanced lifestyle, cost reduction, improved profitability and enhanced customer relationship management through M2M Commerce.

• International Journal of Computer Science & Network Security
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• v.23 no.8
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• pp.137-145
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• 2023

E-Commerce is a buzzword well known for electronic commerce activities including but not limited to the online shopping, digital payment transactions, and B2B online trading. In today's digital age, e-commerce has been playing a very important and vital role in areas such as retail shopping, sales automation, supply chain management, marketing and advertisement, and payment services. With a huge amount of data been collected from various e-commerce services available, there are multiple opportunities to use that data to analyze graphs and trends. Strategize profitable activities, and forecast future trade. This paper explains a contemporary approach for collecting key data metrics and implementing cost-effective automation that will support in improving conversion rates and sales performance of the e-commerce websites resulting in increased profitability.

• International Journal of Computer Science & Network Security
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• v.21 no.4
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• pp.214-222
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• 2021

Recently, the growth of e-commerce in Saudi Arabia has been exponential, bringing new remarkable challenges. A naive approach for product matching and categorization is needed to help consumers choose the right store to purchase a product. This paper presents a machine learning approach for product matching that combines deep learning techniques with standard artificial neural networks (ANNs). Existing methods focused on product matching, whereas our model compares products based on unstructured descriptions. We evaluated our electronics dataset model from three business-to-consumer (B2C) online stores by putting the match products collectively in one dataset. The performance evaluation based on k-mean classifier prediction from three real-world online stores demonstrates that the proposed algorithm outperforms the benchmarked approach by 80% on average F1-measure.

• Journal of the Korea Institute of Information Security & Cryptology
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• v.28 no.6
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• pp.1499-1508
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• 2018

Although fast-growing e-commerce markets gave a lot of companies opportunities to expand their customer bases, it is also the case that there are growing number of cases in which the so-called 'black consumers' cause much damage on many companies. In this study, we will implement and optimize a machine learning model that detects black consumers using customer data from e-commerce store. Using filter method for feature selection and 4 different algorithms for classification, we could get the best-performing machine learning model that detects black consumer with F-measure 0.667 and could also yield improvements in performance which are 11.44% in F-measure, 10.51% in AURC, and 22.87% in TPR.

• ETRI Journal
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• v.46 no.4
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• pp.633-647
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• 2024

In e-commerce platforms, sentiment analysis on an enormous number of user reviews efficiently enhances user satisfaction. In this article, an automated product recommendation system is developed based on machine and deep-learning models. In the initial step, the text data are acquired from the Amazon Product Reviews dataset, which includes 60 000 customer reviews with 14 806 neutral reviews, 19 567 negative reviews, and 25 627 positive reviews. Further, the text data denoising is carried out using techniques such as stop word removal, stemming, segregation, lemmatization, and tokenization. Removing stop-words (duplicate and inconsistent text) and other denoising techniques improves the classification performance and decreases the training time of the model. Next, vectorization is accomplished utilizing the term frequency-inverse document frequency technique, which converts denoised text to numerical vectors for faster code execution. The obtained feature vectors are given to the modified convolutional neural network model for sentiment analysis on e-commerce platforms. The empirical result shows that the proposed model obtained a mean accuracy of 97.40% on the APR dataset.

• Transactions of the Korean Society of Machine Tool Engineers
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• v.14 no.3
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• pp.16-22
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• 2005

It is difficult to separate those of NC controller from the error of machine tools because the conventional testing methods to inspect the performance are including the errors of moving system, therefore it has been used as the methods that compare the other controllers. Also, it is hard to predict the machine itself errors with the methods assembling the NC controller and moving system on machine because of the variable load conditions. In this study, the performance inspecting system was developed by analyse the $axis\_rotating$ properties of servo system finally outputting from NC controller. The axis torque was controlled by motor dynamometer and the rotating position accuracy was measured by this developed system.

• Asia pacific journal of information systems
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• v.33 no.3
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• pp.737-767
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• 2023

With the availability of big customer data and advances in machine learning techniques, the prediction of customer behavior at the session-level has attracted considerable attention from marketing practitioners and scholars. This study aims to predict customer purchase conversion at the session-level by employing customer profile, transaction, and clickstream data. For this purpose, we develop a multimodal deep learning fusion model with dynamic and static features (i.e., DS-fusion). Specifically, we base page views within focal visist and recency, frequency, monetary value, and clumpiness (RFMC) for dynamic and static features, respectively, to comprehensively capture customer characteristics for buying behaviors. Our model with deep learning architectures combines these features for conversion prediction. We validate the proposed model using real-world e-commerce data. The experimental results reveal that our model outperforms unimodal classifiers with each feature and the classical machine learning models with dynamic and static features, including random forest and logistic regression. In this regard, this study sheds light on the promise of the machine learning approach with the complementary method for different modalities in predicting customer behaviors.

• Journal of Distribution Science
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• v.22 no.4
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• pp.11-22
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• 2024

Purpose: This research delves into the various factors that influence the performance of restaurant businesses on social commerce platforms in Bangkok, Thailand. The study considers both internal and external factors, including but not limited to business characteristics and location. Moreover, this research also analyzes the effects of employing multiple social commerce platforms on business efficiency and explores the underlying reasons for such effects. Research design, data, and methodology: Restaurants can be classified into different price ranges: low, medium, and high. To further investigate, we employed natural language processing AI to analyze online reviews and evaluate algorithm performance using machine learning techniques. We aimed to develop a model to gauge customer satisfaction with restaurants across different price categories effectively. Results: According to the research findings, several factors significantly impact restaurant groups in the low and mid-price ranges. Among these factors are population density and the number of seats at the restaurant. On the other hand, in the mid-and high-price ranges, the price levels of the food and drinks offered by the restaurant play a crucial role in determining customer satisfaction. Furthermore, the correlation between different social commerce platforms can significantly affect the business performance of high-price range restaurant groups. Finally, the level of online review sentiment has been found to influence customer decision-making across all restaurant types significantly. Conclusions: The study emphasizes that restaurants' characteristics based on their price level differ significantly, and social commerce platforms have the potential to affect one another. It is worth noting that the sentiment expressed in online reviews has a more significant impact on customer decision-making than any other factor, regardless of the type of restaurant in question.

• Journal of KIBIM
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• v.9 no.1
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• pp.22-31
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• 2019

In this paper, we construct a prototype model for city data prediction by using time series data of floating population, and use machine learning to analyze urban data of complex structure. A correlation prediction model was constructed using three of the 10 data (total flow population, male flow population, and Monday flow population), and the result was compared with the actual data. The results of the accuracy were evaluated. The results of this study show that the predicted model of the floating population predicts the correlation between the predicted floating population and the current state of commerce. It is expected that it will help efficient and objective design in the planning stages of architecture, landscape, and urban areas such as tree environment design and layout of trails. Also, it is expected that the dynamic population prediction using multivariate time series data and collected location data will be able to perform integrated simulation with time series data of various fields.