• 로봇학회논문지
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• 제18권2호
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• pp.216-224
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• 2023

Guide robots that provide services in public places have recently emerged as a non-face-to-face solution with the spread of COVID-19 and are growing. However, most guide robots provide only the same level of intelligence and the same interaction in different and changing environments. Therefore, its usefulness is limited and customers' interest is quickly lost. To solve this problem, it is necessary to develop social intelligence that can improve the robot's environment and situational awareness performance, and to continuously maintain customer interest by providing personalized and situational services. In this study, we developed guide robot services based on social HRI components that provides multi-modal context-aware. We evaluated service usefulness by measuring user satisfaction and frequency of use of the service through the survey. We analyzed the service quality attributes to identify the differentiating factors of guide robot based on social HRI components.

• 품질경영학회지
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• 제51권1호
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• pp.37-54
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• 2023

Purpose: A main aims are to check the level of satisfaction of service quality and derive service quality factors in the field of defense quality assurance activities that need improvement. Furthermore, the paper presents a basic data for identifying future development directions. Methods: Classify the level of service perceived by customers and calculate the customer satisfaction coefficient and PCSI index. In addition, the direction of future research is established by empirically comparing and analyzing the data of this study and the past data. Results: The paper derive the service quality factors to be provided to small businesses in the current state. Moreover, It shows the increasing trend of new companies using comparative analysis with past data Conclusion: Since the new company consists of small businesses with less than 50 employees, further research on small businesses is needed in the future.

• 기술혁신연구
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• 제29권4호
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• pp.161-196
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• 2021

AI가 시장의 패러다임을 바꾸는 새로운 혁신 기술로 주목받고 있다. 기업은 AI의 기술적 이점이 잘 반영되면서 동시에 시장의 수요를 충족하는 방법을 적용하여 신제품을 개발해야 한다. 하지만 업계에는 이러한 요건을 충족하는 방법론이 부재하다 보니 기업들은 기존 제품개발 방법론을 이용해 AI 기반 제품개발을 추진하고 있다. 이로 인해 AI의 기술적 이점이 충분히 반영되지 못하거나 AI의 기술적 잠재성이 시장 가치로 연결되지 못하게 된다. 이러한 한계를 극복하기 위해 이 연구는 AI 기반의 신제품을 개발하기 위한 새로운 방법론을 제시한다. AI 혁신이 기존 방식과 다른 차별적 속성을 확인하고, 이러한 속성이 반영된 제품 설계 프로세스와 방법론을 제시한다. 이 연구는 AI 제품개발이 양손잡이 접근(Ambidexterity approach)을 지향해야 함을 강조하며, 테크놀로지 푸시(Technology push) 기반의 아이디어 생성, 마켓 풀(Market pull) 기반의 소비자 요구조건 분석, 제품 설계 구체화 등을 포함하는 AI 기반 제품의 설계(Design) 프로세스 및 구체적인 개발 방법을 제안했다. 이 방법론의 현실 적용 가능성을 검증하기 위해 사례연구를 실시, AI 기반의 차량용 인포테인먼트 시스템개발 전략을 도출한다. 기술적 가능성에 기반하여 13개의 혁신 아이디어를 생성했고, 카노(KANO) 분석과 TOPSIS의 결합에 의한 소비자 요구조건 분석을 통해 총 6개의 신제품 개발 전략을 도출했다. 이 연구제서 제안하는 방법론은 기업이 AI 기반의 혁신제품을 통해 신시장을 개척하거나 기존 제품의 고도화를 통해 시장 확장을 펼치는 데 유용하게 활용될 수 있다.

• 한국수학교육학회지시리즈B:순수및응용수학
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• 제27권3호
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• pp.137-155
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• 2020

Redundancy is commonly employed to improve system reliability. In most situations, components in the standby configurations are assumed statistically similar but independent. In many realistic models, all parts in standby are not treated as identical as they have different failure possibilities. The operational structure of the system has subsystem-1 with five identical components working under 2-out-of-5: G; policy, and the subsystem-2 has two units and functioning under 1-out-of-2: G; policy. Failure rates of units of subsystems are constant and assumed to follow an exponential distribution. Computed results give a new aspect to the scientific community to adopt multi-dimension repair in the form of the copula.

• International Journal of Knowledge Content Development & Technology
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• 제13권3호
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• pp.75-93
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• 2023

A cross sectional survey method was used to determine the utilization of e-resources and their influence on the reading culture of 119 undergraduate students registered with the JD Amin library of Federal University Dutse. The data collected was analysed using both descriptive (frequency counts and means) and inferential statistics (regression analysis). The research found that databases (mean=4.00) and e-journal (mean=4.00) are available to the undergraduate students. It further found that e-resources are often utilized by the undergraduate student, with social media (mean=4.00), databases (mean=4.00) and e-journal (mean=4.00). the most commonly used e-resources. It was also found that erratic power supply (mean=3.91) and inability to seek, obtain and evaluate information (mean=3.67) are the prominent factors hindering the utilization of e-resources. The regression analysis rejected the null hypotheses of the study where it shows that the level of utilization of e-resources have positive statistical correlation (r=0.772) with the reading culture of undergraduate students. The study proposed a conceptual model for the sustainable reading culture of students by libraries providing of e-resources. The general conclusion of the research is that e-resources are necessary tools and are moderately available and adequately utilized for influencing reading culture. The study recommended that Internet facilities should be made available to undergraduate students to facilitate more utilization of e-resources.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제18권4호
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• pp.1101-1121
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• 2024

Thorough understanding of user demands and formulation of product development strategies are crucial in product design, and can effectively stimulate consumer behavior. Scientific categorization and classification of demands contribute to accurate design development, design efficiency, and success rates. In recent years, e-commerce has become important consumption platforms for smart wearable products. However, there are few studies on product design and development among those related to promoting platform product services and sales. Meanwhile, design strategies focusing on real consumer needs are scarce among smart wearable product design studies. Therefore, an empirical consumer demand analysis method is proposed and design development strategies are formulated based on a categorized interpretation of demands. Using representative smart bracelets from wearable smart products as a case, this paper classifies consumer demands with three methods: big data semantic analysis, KANO model analysis, and satisfaction analysis. The results reveal that analysis methods proposed herein can effectively classify consumer demands and confirm that differences in consumer demand categories have varying impacts on consumer behavior. On this basis, corresponding design strategies are proposed based on four categories of consumer demands, aiming to make product design the leading factor and promote consumer behavior on e-commerce platforms. This research further enriches demand research on smart wearable products on e-commerce platforms, and optimizes products from a design perspective, thereby promoting consumption. In future research, different data analysis methods will be tried to compare and analyze changes in consumer demands and influencing factors, thus improving research on impact factors of product design in e-commerce.

• 서비스연구
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• 제7권4호
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• pp.39-50
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• 2017

본 연구의 목적은 서비스 제공자(개발자)와 서비스 수혜자(고객)집단 간에 느끼는 디자인 컨셉 가치에 대한 비교연구로서 양압기(CPAP)를 중심으로 진행된 IoT기반 U-헬스케어 및 사용자 환경기반 서비스모델을 제시하여 사례연구로 진행하였다. 더블다이아몬드(Double Diamond)연구방법을 활용하여 울산에 소재한 U병원 이비인후과와 공동으로 사례 연구를 진행하였으며, 수면 무호흡 수면 환자들을 대상으로 진단부터 구매 후 사용까지 다양한 의미 있는 경험을 발췌하고 고객 유형별 차이점을 분류 하였다. 최종적으로 제시한 13개의 서비스 시나리오 모델을 대상으로 고객은 카노(Kano)만족도와 잠재적 고객만족 개선 지수(PCSI)평가를 진행하였고 개발에 참여한 서비스제공자 집단을 대상으로 스코어모델(+-)평가와 컨셉포지션(Concept Position)평가를 진행하였다. 본 연구를 통하여 도출한 결과는 총 12가지 문항에서 7가지 문항은 수혜자와 공급자 사이에서의 가치적 견해의 일치가 나타났으며 이는 사용자 환경기반 서비스모델 속성 이었으며, 반대로 가치적 견해가 상의한 결과인 5가지 문항은 IoT기반 U-헬스케어 서비스 모델 속성에 포함 되어 있었다는 것을 알 수 있었다.

• 가정간호학회지
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• 제30권1호
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• pp.69-83
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• 2023

Purpose: This study aimed to present Blue Ocean strategies by deriving the strategic elements of a visiting nursing center and conducting a survey on the importance and satisfaction of care clients. Methods: First, a FGI was conducted targeting the head of the visiting nursing center to derive its strategic elements. Subsequently, importance and satisfaction surveys on the derived strategy elements were analyzed, an IPA matrix was derived, and an as-is ERRC Blue Ocean strategy was established. Kano's Three-Factor Theory was used to derive a competitive position matrix and establish a to-be ERRC Blue Ocean strategy. The Blue Ocean Strategy for Visiting Nursing Center Management is presented in this study. Results: Four as raise factors were derived from combining the results of the as-is, to-be ERRC strategy element analysis: retention of competent nurses, education in medication management, maintenance of high customer satisfaction, and prompt handling of customer complaints. Additionally, the customer's health condition evaluation was derived. Conclusion: Blue Ocean Strategies can be used to analyze, derive, and establish management strategies in various nursing-related entrepreneurship fields.

• 서비스연구
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• 제13권2호
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• pp.41-61
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• 2023

제4차 산업혁명 시대의 보편적 삶의 형태는 비대면이라는 키워드로 요약될 수 있을 것이다. 특히 소비 활동 측면에서도 점차 대면 접촉이 최소화되는 시스템으로 변화하고 있으며, 오프라인 매장에서는 키오스크(kiosk)와 로봇 등을 통한 비접촉 서비스로의 전환이 빠르게 이어지고 있다. 사회 구조 역시 시간의 흐름에 따라 변화되고 있으며 특히 1인 가구 증가와 고령화는 식생활과 연관된 외식산업의 변화에도 영향을 미치고 있다. 가정 내에서 직접 조리하는 노동이 줄어들고, 대체할 수 있는 식품의 이용이 증가하고 있음에 따라 가정간편식 (HMR: Home Meal Replacement)시장이 큰 규모로 성장하였다. 시장의 규모가 커지며 상품을 제공하는 비즈니스의 형태도 다양해졌다. 기술의 발전, 비대면 문화 그리고 기업의 경영 효율성이 맞물리며 최근 무인매장이 확산되고 있는 추세이다. 본 연구에서는 차츰 경쟁이 심화되는 HMR 무인매장의 서비스 품질 속성을 분류하여 고객만족을 기반으로 한 서비스 경영 관리 측면의 시사점을 제공하고자 Kano model을 활용한 서비스 품질 분류 및 Timko의 고객만족계수를 산출하였다. 분석결과 '상품(메뉴) 다양성' 등이 매력적 품질로 분류되었으며, '매장 내부/외부 청결성' 등이 일원적 품질로 분류되었다. 또한 '셀프 계산 과정의 편리성'은 당연적 품질, '매장 내 통행의 편리성' 무관심 품질로 분류되었다. 나아가 만족계수가 가장 높은 요소는 '상품(메뉴)다양성'으로, 불만족계수가 가장 높은 요소는 '셀프 계산과정의 편리성'으로 나타났다. 본 연구의 결과를 통해 HMR 무인매장의 서비스 품질 관리에 있어 우선순위를 도출하고, 이를 통해 관련 비즈니스에서의 전략적 시사점을 제공하고자 한다.

• Archives of Plastic Surgery
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• 제43권3호
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• pp.265-271
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• 2016

Background Reconstruction of orofacial soft tissue defects is often challenging due to functional and aesthetic demands. Despite advances in orofacial soft tissue defect reconstruction using free flaps, locoregional flaps still remain an important option, especially in health resource-depleted environments. This retrospective study highlights our experiences in oral and maxillofacial soft tissue reconstruction using locoregional flaps. Methods A twenty-three years retrospective analysis of all patients managed in our department was undertaken. Information was sourced from patients' case notes and operating theater records. Data was analyzed using SPSS ver. 16 (SPSS Inc.) and Microsoft Excel 2007 (Microsoft). Results A total of 77 patients underwent orofacial soft tissue defect reconstruction within the years reviewed. Males accounted for 55 (71.4%) cases and trauma was the main etiological factor in 45 (58.4%) of the patients treated. When sites of defect were considered, the lip, 27 (32.1%), was the most frequent site followed by the nose, 17 (20.2%). Forehead flap, 51 (59.3%), was the most commonly used flap. Complications noted were tumor recurrences at the recipient bed in 3 (3.9%) cases, tumor occurrence at the donor site in 1 (1.3%) case and postoperative infection in 11 (14.3%) cases. Conclusions Locoregional flaps still have an important role in the rehabilitation of patients with orofacial soft tissue defects. They remain a vital tool in the armamentarium of the reconstructive surgeon, especially in health resource-depleted environments where advanced reconstructive techniques may not be feasible.