Journal of Technology Innovation (기술혁신연구)

Korea Society for Innovation Managemetn & Economics (기술경영경제학회)
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Proposal of methodology for AI-based new product development: ambidexterity approach

인공지능 기반 신제품 개발 방법론 제안: 양손잡이(Ambidexterity) 접근

  • Received : 2021.09.24
  • Accepted : 2021.11.26
  • Published : 2021.11.30
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Abstract

This study presents a new methodology for developing AI-based products. It identifies the distinctive attributes of AI innovation that are different from existing methods, and presents a product design process and methodology reflecting these attributes. This study emphasizes that AI product development should be oriented toward an ambidexterity approach. This study proposes a design process and specific development method for AI-based products that including steps such as technology push oriented idea generation with morphological approach, market pull oriented consumer requirements analysis, product design refinement, etc. In order to verify the practical applicability of this methodology, an AI-based car infotainment system development strategy is derived as a case study. 13 innovative ideas were generated by the morphological approach and expert review based on technological possibility, and a total of 6 quality requirements were derived as new product development strategies through the analysis of consumer requirements by combining Kano and TOPSIS. The methodology proposed in this research paper can be usefully utilized for companies to pioneer new markets through AI-based products or to expand the market by upgrading existing products or services.

AI가 시장의 패러다임을 바꾸는 새로운 혁신 기술로 주목받고 있다. 기업은 AI의 기술적 이점이 잘 반영되면서 동시에 시장의 수요를 충족하는 방법을 적용하여 신제품을 개발해야 한다. 하지만 업계에는 이러한 요건을 충족하는 방법론이 부재하다 보니 기업들은 기존 제품개발 방법론을 이용해 AI 기반 제품개발을 추진하고 있다. 이로 인해 AI의 기술적 이점이 충분히 반영되지 못하거나 AI의 기술적 잠재성이 시장 가치로 연결되지 못하게 된다. 이러한 한계를 극복하기 위해 이 연구는 AI 기반의 신제품을 개발하기 위한 새로운 방법론을 제시한다. AI 혁신이 기존 방식과 다른 차별적 속성을 확인하고, 이러한 속성이 반영된 제품 설계 프로세스와 방법론을 제시한다. 이 연구는 AI 제품개발이 양손잡이 접근(Ambidexterity approach)을 지향해야 함을 강조하며, 테크놀로지 푸시(Technology push) 기반의 아이디어 생성, 마켓 풀(Market pull) 기반의 소비자 요구조건 분석, 제품 설계 구체화 등을 포함하는 AI 기반 제품의 설계(Design) 프로세스 및 구체적인 개발 방법을 제안했다. 이 방법론의 현실 적용 가능성을 검증하기 위해 사례연구를 실시, AI 기반의 차량용 인포테인먼트 시스템개발 전략을 도출한다. 기술적 가능성에 기반하여 13개의 혁신 아이디어를 생성했고, 카노(KANO) 분석과 TOPSIS의 결합에 의한 소비자 요구조건 분석을 통해 총 6개의 신제품 개발 전략을 도출했다. 이 연구제서 제안하는 방법론은 기업이 AI 기반의 혁신제품을 통해 신시장을 개척하거나 기존 제품의 고도화를 통해 시장 확장을 펼치는 데 유용하게 활용될 수 있다.

Keywords

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