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http://dx.doi.org/10.18807/jsrs.2017.7.4.039

Design Concept Value Competitive Research Between Service Provider and Service Receiver  

Lee, Sung Pil (Dongseo University, College of Design)
Jung, Ju Young (Korea Institute of Design and Promotion(kidp) Advanced Design)
Lee, Sang Ki (Dongseo University, Graduate School, Design Major)
Hong, Jung Pyo (Cheonbuk National University, Industrial Design)
Publication Information
Journal of Service Research and Studies / v.7, no.4, 2017 , pp. 39-50 More about this Journal
Abstract
As a comparative study on the value of design concept between service provider (Developer) and service receiver (Customer) group, the aims of this study was to present a service model focused on Continuous positive airway pressure (CPAP) based on U-health care and user environment. Double Diamond-based methods led to a case study that conducted jointly by the department of otolaryngology in U hospital, Ulsan. By targeted on Sleep Apnea patients from the stage of diagnosis to CPAP treatment, variety of meaningful experiences have been extracted and classified into several types of customers. In the final analysis of the 13 service scenario models, Kano Satisfaction and Potential Customer Satisfaction Improvement Index (PCSI) were conducted with the customers, yet Score Model and Concept Position were evaluated by the service provider groups who engaged in development services. The results of this study showed that 7 items in the total of 12 items reached a consensus of viewpoint on value between service receiver and service provider, which the attributes of the service model are based on user environment. Whereas the other 5 items showed the divergent viewpoint on value which included the attributes of U-healthcare service model.
Keywords
Sleep Apnea; U-Health Care; Service Design; Concept Value; Satisfaction Attributes; Score Model;
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