• 한국직업건강간호학회지
• /
• 제27권1호
• /
• pp.36-47
• /
• 2018

Purpose: This study aimed to examine the effects of interpersonal relationship ability, job stress, and stress coping type on the turnover intention of nurses in the early stage of their careers. Methods: Data were collected from 136 early stage nurses from two general hospitals and one tertiary hospital in Chungbuk province. An early stage nurse was defined as the nurse with a work experience of 3 to 36 months. The collected data were analyzed using independent t-test, one-way ANOVA, Mann-Whitney U test, Person's correlation coefficient, and stepwise multiple regression. Results: It was seen that turnover intention had a negative correlation with interpersonal competency (r=-.20, p=.020) and a positive correlation with job stress (r=.56, p<.001). Job stress due to work over load, inadequate compensation and working environment, interpersonal relationship ability, and length of clinical career were significant factors influencing turnover intention (p<.05). These variables explained for 50.4% of the variance in turnover intention. Conclusion: It is necessary to develop an interpersonal relationship ability improvement program to decrease turnover intention among early stage nurses by helping them to successfully adapt to their job. Moreover, it is important to bring about continuous improvements in terms of provision of adequate workload and appropriate rewards, and creation of a suitable work environment to reduce the job stress of early stage nurses.

• 디지털융복합연구
• /
• 제16권11호
• /
• pp.553-560
• /
• 2018

본 연구는 이벤트 종사원의 긍정심리자본과 이직의도 간의 관계를 직무열의가 매개하는지를 파악하는데 그 목적을 두고 있다. 이를 위하여 부산지역의 이벤트업에 종사하는 20대에서 50대, 남녀 총 394명을 대상으로 하여 설문조사를 실시하였다. 연구 분석은 매개효과를 파악하기 위한 회귀분석을 실시하였으며 주요 연구결과는 다음과 같다. 첫째, 긍정심리자본은 직무열의를 정적으로 유의미하게 예측하는 것으로 나타났다. 둘째, 긍정심리자본은 이직의도를 부적으로 유의미하게 예측하는 것으로 나타났다. 셋째, 직무열의는 이직의도를 부적으로 유의미하게 예측하는 것으로 나타났다. 넷째, 직무열의는 긍정심리자본과 이직의도 간의 관계를 부분 매개하는 것으로 나타났다. 따라서 이벤트 종사원의 이직의도를 낮추고, 직무열의를 높이기 위한 근무환경 개선과 긍정심리자본을 향상 시킬 수 있는 중재 프로그램을 개발하기 위한 지속적인 연구의 필요성을 제언하였다.

• 한국컴퓨터정보학회논문지
• /
• 제16권11호
• /
• pp.209-217
• /
• 2011

최근 많은 기업에서 고객서비스를 담당하는 곳으로 콜센터의 중요성은 더욱더 강조되고 있고, 콜센터 산업의 성장은 콜센터 상담사들을 많이 창출하고 있다. 그러나 콜센터 상담사들의 잦은 이직으로 노동 생산성과 품질은 감소하고 있고, 또한 이러한 이직은 훈련비용과 채용비용을 증가키고 있다. 이러한 이유로 콜센터에서 이직관리가 중요한 이슈로 떠오르고 있다. 본 연구는 콜센터에서 근무하는 상담사를 대상으로 직무만족요인, 직무만족, 조직몰입, 이직의도 간의 관계를 알아보려는데 그 목적이 있다. 이를 분석하기 위하여 직무만족요인과 이직의도 간의 관계에 대해 직무만족과 조직몰입을 매개로 한 구조모형을 구축하였으며, 이러한 상호관계를 분석하기 위한 기법으로는 경로분석을 이용하였다. 분석결과는 다음과 같다. 첫째, 직무만족요인은 직무만족과 조직몰입에 유의미한 정(+)의 영향을 미치는 것으로 나타났고, 이직의도와는 직접적인 유의미한 영향관계가 나타나지 않았다. 둘째, 직무만족과 조직몰입은 이직의도에 유의미한 부(-)의 영향을 미치는 것으로 나타났다. 이상의 결과를 종합해 볼 때 콜센터 상담사의 이직의도에 직무만족요인 자체가 영향을 미치지는 않지만, 직무만족요인의 개선을 통해 상담사들의 직무만 족과 조직몰입을 이끌어 냄으로써 이직의도를 낮출 수 있다는 점을 콜센터 관리적 측면에서 시사하고 있다.

• Journal of Community Nutrition
• /
• 제7권2호
• /
• pp.100-106
• /
• 2005

The purposes of the study were to assess levels of burnout, engagement, and turnover intention of dietitians and chefs and to investigate the relationships among the antecedents and consequences of burnout and engagement. A total of 257 dietitians and chefs at a contract foodservice management company in Korea were surveyed using a self-administered questionnaire. Burnout (exhaustion, cynicism, and professional efficacy) and engagement (vigor, dedication, and absorption) were measured with three dimensions each. The dietitians showed significantly higher exhaustion (p < .05) and significantly lower vigor and dedication than the chefs (ps < .05). The exhaustion and cynicism dimensions of burnout were negatively correlated with all three dimensions of engagement (ps < .001) and positively correlated with turnover intention (ps < .001). The professional efficacy was positively correlated with all three engagement dimensions (ps < .001), but not with turnover intent. In addition, turnover intention was positively correlated with negative affectivity and work-load and negatively correlated with vigor, dedication, and absorption. A series of hierarchical regression analyses were conducted to assess the effects of the personal (positive and negative affectivity) and situational factors (workload, interpersonal conflict) and job stresses on turnover intention. After removing the effects of the personal and situational factors, cynicism (p < .01) was the only significant predictor of turnover intention. Based on the findings, suggestions for recruiting and retaining qualified and motivated employees were provided.

• 한국병원경영학회지
• /
• 제28권4호
• /
• pp.23-32
• /
• 2023

Purposes: Caregivers are placed in a poor working environment because there is no special legal basis or definition in the current medical system, and they have difficulty in supplying manpower due to frequent job change and retirement. Therefore, this study aimed to find out the effect on job consciousness, job stress, job satisfaction, and turnover intention of caregivers in nursing hospitals for the elderly. Methodology: In this study, a survey was conducted from May 2nd to 16th, 2022, targeting caregivers with more than 6 months of work experience working at 10 nursing hospitals in D City. Data were collected through convenience sampling, and a self-administered questionnaire method was used, in which subjects filled out a questionnaire. A total of 240 questionnaires were distributed, and 220 copies were considered for the final analysis after excluding non-response or inappropriate questionnaires for data use. Data analysis used t-test, ANOVA, Pearson's correlation coefficient, and multiple linear regression analysis, and the main results are as follows. Findings: Job stress and job satisfaction showed a significant correlation with the level of turnover intention, and were also found to be major determinants. On the other hand, among the occupational characteristics of the study subjects, employment type, job motivation, service period, number of patients, injury experience, and license status showed a significant difference from turnover intention. Conclusion: As a result of the above research, in order to prevent job turnover and retirement by improving job stress and job satisfaction of caregivers engaged in nursing hospitals, it is necessary not only to legalize caregivers, but also to secure an appropriate level of caregivers for nursing hospitals and improve specific treatment for caregivers. Ultimately, a policy alternative that can provide quality nursing service is required.

• 간호행정학회지
• /
• 제17권4호
• /
• pp.391-401
• /
• 2011

Purpose: The purpose of this study was to explore the effect of empowerment on nursing performance, job satisfaction, organizational commitment and turnover intention in hospital nurses. Method: The subjects were 345 nurses at a general hospital in D city. Data were collected by structured questionnaire from January 10 to February 15, 2009. Data were analyzed by using descriptive statistics, ANOVA, Scheffe's test, and Pearson correlation coefficient, multiple regression by SPSS win 17.0 program. Results: The mean scores were 3.60(${\pm}.43$) of empowerment, 3.80(${\pm}.38$) of nursing performance, 3.49(${\pm}.55$) of job satisfaction, 4.70(${\pm}.74$) of organizational commitment, and 2.34(${\pm}.84$) of turnover intention. Empowerment was correlated with nursing performance, job satisfaction, and organizational commitment positively, but correlated with turnover intention negatively. As a result of multiple regression, empowerment has 34.3% of the explanatory power on nursing performance, 24.0% on job satisfaction, 30.7% on organizational commitment, and 15.6% on turnover intention. Conclusion: Empowerment was a critical variable affecting nursing job performance, job satisfaction, organizational commitment, and turnover. Also, if various variable - active and adequate child-care support system, provided conditions continue to study, and adequate and appropriate compensation for nursing performance - affecting empowerment are managed, nurses' empowerment level will rise at the same time.

• International Journal of Contents
• /
• 제5권3호
• /
• pp.1-7
• /
• 2009

The importance and the value of call center callers are increasing since they play very crucial roles as representatives of their companies at the closest contact point with customers. However, they have low satisfaction at work and are more likely to leave their jobs due to the fact that they are exhausted from heavy work load; they provide less pay and less chance for promotion than other jobs in the same industry. The high turnover costs companies high expenses on finding and training new callers. In the mean time, customer satisfaction may drop and it can give the customers negative image of the company. Therefore, solutions are required to keep the turnover of call center callers to the minimum. In this study, call center employees in Gwangju area were investigated for their job attitude and turnover intention. Based on the results, several implications are suggested.

• 보건의료산업학회지
• /
• 제13권4호
• /
• pp.83-94
• /
• 2019

Objectives: This study examined the degree of professional autonomy of nurses as perceived by nurses and doctors, as well as the relation between professional autonomy, job satisfaction, and turnover intention of nurses. Methods: A questionnaire survey was conducted with 292 nurses and 121 physicians working in 10 small- and medium-sized hospitals with located in G Metropolitan City. Results: The difference in the level of nurses' professional autonomy as perceived by nurses and physicians was found to be significantly higher in nurses than in physicians. Professional autonomy and job satisfaction were significantly and positively correlated; professional autonomy and turnover intention were significantly and negatively correlated; and job satisfaction and turnover intention were also significantly and negatively correlated. Conclusions: Various efforts to increase nurses' professional autonomy and the development of effective workforce management programs to prevent turnover should be actively conducted to address the problems of small- and medium-sized hospitals facing a shortage of nurses.

• 임상간호연구
• /
• 제16권2호
• /
• pp.17-31
• /
• 2010

Purpose: The purpose of this study was to identify the relationships between professionalism, job involvement, organizational commitment and turnover intention among clinical nurses. Methods: The data were collected using a questionnaire from 1,419 nurses who were working in 35 different general hospitals in Korea. For data analysis, descriptive statistics, t-test, ANOVA, Pearson's correlation coefficient and $Scheff{\grave{e}}$ test with SAS program were used. Results: The means of professionalism, job involvement, organizational commitment, turnover intention were 80.90 (min25~max125), 22.22 (min7~max35), 48.63 (min15~max75), and 11.47(min4~max20) respectively. There were statistically significant correlations between professionalism, job involvement, organizational commitment and turnover intention. Conclusion: It is necessary to develop a program for nurses to improve the levels of professionalism, job involvement, and organizational commitment, which would result in reducing turnover rates of clinical nurses.

• 산업과 과학
• /
• 제3권3호
• /
• pp.20-28
• /
• 2024

본 연구는 IT 종사자들의 업무과부하와 이직의도 간의 관계에서 직무소진의 매개효과를 검증하고자 하였다. 이를 위하여 IT 종사자 499명에게 직무요구, 직무소진(하위요인: 정서적 소진, 냉소, 직업 효능감) 및 이직의도 척도로 구성된 온라인 설문을 실시하였다. 수집된 자료는 SPSS 25.0 프로그램을 활용하여 통계 분석하였고, 매개효과 검증을 위해 Sobel test를 실시하였다. 연구결과, 업무과부하는 정서적 소진, 냉소, 이직의도에 유의한 정적 상관성을 보였다. 업무과부하는 정서적 소진과 이직의도에 유의한 정적 영향을 미치는 것으로 나타났다. 업무과부하와 이직의도 간의 관계에서 정서적 소진의 완전 매개효과가 검증되었다. 연구결과를 기반으로, IT 종사자들의 업무과부하와 이직의도 문제를 예방하기 위해서는 정서적 소진에 개입할 필요성을 논의하였다. 마지막으로 IT 종사자들의 직무소진에 개입할 인적 관리 방안과 향후 연구 방향을 제안하였다.