• Fashion & Textile Research Journal
• /
• v.9 no.1
• /
• pp.41-48
• /
• 2007

Marketing strategists believe that the best way to satisfy customers is through satisfied employees. In fashion retail businesses, salespersons play a pivotal role for the success of business, since fashion products have emotional properties and customers' emotion is largely affected by personal selling at the point of purchases. The present study aims to examine relationships among internal service quality, job satisfaction, and organizational performance in fashion retail businesses. Specifically, the study will test the validity of applying service quality concept to the internal service targeting the sales person of fashion retailers and identify dimensions of internal service quality. Data were collected from salespersons of women's wear and imported brand stores at four major department stores. 205 survey responses were used for the final analysis. The factor analysis extracted empathy/tangibility, assurance, responsiveness and reliability factors. The structural path analysis and effect analysis indicated that the importance of assurance and responsiveness of internal service quality had significant direct effects on job satisfaction and significant indirect effects on organizational performance. Reliability dimension of internal service quality had a significant direct effect on job satisfaction. The importance of empathy/tangibility dimension, however, was relatively weak in the model.

• Journal of Advanced Navigation Technology
• /
• v.15 no.5
• /
• pp.871-878
• /
• 2011

Airline pilots are known as a high stressed group and they are exposed to physical, and psychological stressors. Pilots are important components of airline company and require a significant amount of finances and time for assession training and maintaining certified license validity. The purpose of this study is to examine the correlation between job stress perceived by airline pilots and their turnover intension. The results are as follows: organizational stress and reward stress had impacts on turnover intention. In conclusion, this study is meaningful to improve the efficiency of pilots organization and suggest better ways of human resource strategies and eventually for the success of airline company.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.17 no.31
• /
• pp.11-20
• /
• 1994

In these days, as human resource development is emphasized in an enterprise, the importance of evaluation of the education and training which is the means to practice is gradually increased. Because people wants to know the effects compared to the cost of the education and training in several years. Therefore, in this paper, I testified to a contribution about the strategic purpose of the functions of the education and training and I represented several strategies to practice it Through these strategies. the department of the education and training is getting know that how much does the education and training affect a prodectivity and a profit in offering service. And I also represented that it can be applied soft system analysis in developing concept model of ways of doing things. This analysis explains detaily the job performance skills which needs in each constituent element of system. The education and training can develop the ways of improving the job performance skills. The job performance skills affect a productivity and a profit. Finally, increasing of a profit due to the education and training represents the contribution of the strategic purpose and emphasize the development of the program for it. The education and training have to be considered the development of the marketing plan. If the prefects of the department of the education and training help their strategic purpose achievement, other departments can be given the services offering the education and training. The education and training measures the effects, embodies them and needs to be more sensitive making datas of the success cases.

• Journal of Labour Economics
• /
• v.31 no.1
• /
• pp.59-103
• /
• 2008

The purpose of this study is to estimate the effectiveness of vocational training for the unemployed. The results show that the unemployed who received vocational training commended better performances than those unemployed without any vocational training in respect to the duration of job-seeking period and the success rate of obtaining a job, however no significant change can be found in their wage level after holding a job between the two groups. It can be seen from the cost-benefit analysis, although the trained unemployed show better performance than the untrained unemployed, those that were trained by the Korea Chamber of Commerce and Industry(KCCI) do not show better performance than those that were trained through a private vocational train school since the training cost is much higher in the KCCI.

• Journal of Korean Society for Quality Management
• /
• v.39 no.2
• /
• pp.199-216
• /
• 2011

Most of the studies based on the outcome of business ethics were mainly focused on financial and non-financial results, CEO's business ethics and practical willingness as a preceding variable for business ethics and its success. This study regards business innovation on corporate sustainability and social responsibilities. There fore, this study will prove the result of activities based on business innovation and its activities, for participation of members is of importance. Therefore, this study proved the hypothesis that a worker's ethical conciousness is important in the result of business ethics, and that it also effects the result of business ethics for practice and innovative intentions for a moderating effect. This study emphasizes on ethical consciousness related to business ethics and consensus related to business ethics due to members' ethical consciousness influenced by organization's business ethics and perception. There ought to be an implication for this study. Also, as a result variable, the job satisfaction of coworkers is affected by conscious business ethics, but not affected in the innovative intentions. In addition, it is shown that the consciousness of business ethics is a controllable variable, for it affects job satisfaction concerning coworkers, but does not affect general job satisfactions.

• Journal of Information Technology Services
• /
• v.21 no.1
• /
• pp.61-79
• /
• 2022

In the rapidly changing era of knowledge revolution, user-centered IT services are emerging as a very important component of modern business. However, in order to lead IT services into success, traditional capabilities and competences are not good enough. Development of IT services involve service planners and designers as well as traditional systems developers. This detailed segmentation of job and corresponding competences among involved in IT service development brings in new type of conflicts and contradictions that may require special attention for IT services to be properly development and implemented. This study aims to explore and define competences and roles of newly emerging job groups in IT services: planners, designers, and developers. In order to identify underlying competences of these emergeing groups, two stage interviews were conducted. At the first stage, general competence framework is developed across these groups with different skills for similar competence catogories. Using the categories developed at the first stage, members of each groups were asked to rate and assess the competences of other groups. Comparisons of these reciprocal assessment revealed the conceptual differences and biases across these groups. Detail differences are discussed and implications are discussed.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2011.04a
• /
• pp.220-223
• /
• 2011

For successfully commercialized grid systems, it is required to provide an efficient scheduling scheme which is able to optimize benefits for three participants such as consumers, brokers, and providers so that every participant has sufficient benefit to maintain a sustainable market. In this paper, we define this job scheduling problem as an objective optimization problem for three participants. The three objectives are to maximize the success rate of job execution, total achieved profit, and the system utilization. To address the scheduling problem, we propose heuristics referred to as SLA-aware scheduling scheme (SA) for optimal resource allocation. The simulation results show that the improvement and the effectiveness of the proposed scheme and the proposed scheme can outperform well-known scheduling schemes such as first come first serve (FCFS), shortest job first (SJF), and earliest deadline first (EDF).

• The Journal of Asian Finance, Economics and Business
• /
• v.9 no.3
• /
• pp.311-318
• /
• 2022

Nepotism practices have had a severe impact on the social, ethical, and economic culture of not only corporations but also countries in the modern world. Nepotism behavior not only discourages the determined and motivated employee, but also has a detrimental impact on the worker's satisfaction, performance, and contribution to the firm's success. This increases economic tensions due to workers' dissatisfaction with their jobs and occasionally withdrawal intentions, resulting in poor economic activity and a decline in society as a whole. The purpose of this study is to see how organizations' nepotism affects individual work happiness, withdrawal behavior, social and ethical values, and the country's economic development. The study's target audience was private-sector employees, including managers, non-managerial staff, and middle and lower-level employees. Convenient sampling was used to ensure that the target population was accessible and available. The findings demonstrated that organizational nepotism causes substantial harm not only to employees but also to businesses and the economy. The employee who is happy with his or her job and working environment is less likely to withdraw.

• Journal of Applied Tourism Food and Beverage Management and Research
• /
• v.9
• /
• pp.93-116
• /
• 1998

In the 21st century the service industry, particularly the hospitality industry, has the potential to develop into its golden age. In preparation for this hotels must maximize management proficiency by introducing reasonable and scientific systems into their current operations. The hotel industry takes it for granted that it can meet the final business goal by way of effective management of human resources. However, comprehensive papers on the subject of employee satisfaction have not appeared or been presented in Korean business studies. And although papers from abroad have touched on the subject they are not focused on the specialized domain of human resources as it applies to the comprehensive matters relating to job satisfaction as a corelationship to business success. This study focuses on some problems that must be overcome in achieving business objectives while striving at the same time to maintain satisfaction. The purpose of this study is to find the factors that measure employee job satisfaction in the hotel industry. To establish the purpose I reviewed the definition of the job satisfaction. An antecedent study of job satisfaction and Questionnaires were used to acquire data, specifically, hotel employees were selected randomly from the six super-deluxe hotels in Seoul to respond to thorough questionnaires. As a result of the study on the variables of Sex, Position, Length of Service, Opportunity for Promotion, Working Conditions, Wages and Hotel Situation. As a whole, promotional opportunity, wages and working conditions were frequently cited as negative factors in the responses. A comprehensive approach that includes improving wages and that reflects management's sincere concern with the working conditions of the employees is urgently needed. Hotel management that is willing to examine employee satisfaction periodically and provide proper solutions can prevent dissatisfied employees from separating from their jobs. This study has some limitation in that it is restricted geographically and in research method. That is, only six super-deluxe hotels in Seoul were selected as the subject of study and only the questionnaire method of obtaining data was used out of various available research methods.

• Journal of the Institute of Electronics and Information Engineers
• /
• v.50 no.3
• /
• pp.71-77
• /
• 2013

In the information flooded situation having many thing to do, the efficient scheduling of energy and time is regarded as a very important thing for the busy modern people. Because the efficient time scheduling already became a very important key factor for a successful life, the more elaborately designed intelligent system than the previous simple event oriented scheduling system should be supported. Accordingly in this paper we propose Classified Job Scheduling System in which jobs are classified by Time value & Importance and allocated to Time frame efficiently. Especially the new method is proposed with the policy that processes the job with high time value first and concurrently allocates the job of low time vale & high importance to the preempted fixed area of time frame for continuous processing of job which has a key of success in the future.