• Title/Summary/Keyword: Institutional Quality

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Enhancing the Client Satisfaction through Improving the Quality of Hospital Administration Services (병원행정 서비스의 품질 향상을 통한 고객만족도 제고 방안)

  • Kim, Yoo-Ho;Lee, Ju-Ho;Ryu, Sang-Il;Lee, Jae-Eun
    • The Journal of the Korea Contents Association
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    • v.9 no.7
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    • pp.233-240
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    • 2009
  • The purpose of this study is to suggest plans to enhance client satisfaction through improving the quality of hospital administration services. For accomplishing the purpose, we conducted empirical research with classifying hospital administration services into administrative staff service, medical staff service, facility service, and institutional service. Based on the results of this study, suggestions were made as follows for improving the quality of hospital administration services. First, in administrative staff service, detailed explanations should be provided about the items of medical bills, and patients' waiting time should be reduced through fast processing and smooth cooperation among departments. Second, in medical staff service, the process of medical service should be simplified for the accurate observance of appointment schedules, and the time to start outpatient service and the time to complete the discharge process should be earlier than now. Third, in facility service, convenient facilities and resting places should be prepared, parking facilities should be expanded, and menus should be improved for clients. Fourth, in institutional service, detailed medical service costs contents should be disclosed and plans should be made for the efficiency of services.

An Study on the User Satisfaction of Open Access Activities in Korea (국내 오픈액세스서비스의 이용자 만족도에 관한 연구)

  • Choi, Hee-Yoon;Hwang, Hye-Kyong;Baek, Jong-Myung
    • Journal of the Korean Society for information Management
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    • v.29 no.1
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    • pp.279-302
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    • 2012
  • The purpose of this study is to analyze service quality factors that affect user satisfaction of Open Access Korea(OAK) services and to draw strategic assignments for activating open access activities in Korea through a user satisfaction survey. User satisfaction indexes were developed to measure all aspects of the OAK services. The quality index, satisfaction index, and performance index were identified in this survey. According to the survey findings, the levels of social quality and social satisfaction are relatively high, this shows the positive evaluation and expectation of researchers for OAK services. However, relatively low level is identified in the area of service process quality, and many opinions about OA contents shortage in Korea represent the importance of the national level contents development strategy. Sustainable policy support, publishing of open access journals, management of institutional repository, OA governance system, expansion of researchers' participation, construction of global collaboration system are suggested as major implications to promote open access activities in Korea.

Methods and Strategies of Digital Collection Development in Libraries (디지털 장서개발의 방법과 전략)

  • Yoon, Hee-Yoon
    • Journal of Korean Library and Information Science Society
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    • v.38 no.2
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    • pp.79-99
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    • 2007
  • The core competence of the library originates from the huge analog collections and the high-quality digital contents. And when the interaction between two entities strengthens, it will be able to secure the identity as the time capsule and the gateway of knowledge information. Based on these prerequisites, this research analyzed the spectra of digital collection development and presented the various strategies about license of the electronic journals, internet collection development, institutional repository. When the library does not concentrate in digital collection development, the position as information common will be under losing.

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Environment of Doing Business in East Asia : South Korean Experience

  • Malek, Jihene
    • The Journal of Industrial Distribution & Business
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    • v.7 no.1
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    • pp.19-25
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    • 2016
  • Purpose - The purpose of this paper is to aim to stress the importance of doing business environment in South Korean economy. The theoretical justification is based on neo-institutional theories and new business management including Porter's Model as main justifications of state intervention due to the market failures to promote a competitive environment of doing business. Research design, data and methodology - The methods to be taken is to provide a comparative performance analysis, and offer in terms of doing business and economic freedom sub-index complemented by Korean reforms diagnostics. Results - The main results underlined the key factors explain the success of business environment in South Korea such as: a simplified registration procedures, a target tax incentives, the removal of business barriers, the improvement of legislative and regulatory framework, target reforms, property right and technical norms, good governance and the quality of institution, a role of a well-functioning legal framework, a strong competition framework, and the transparency of regulation, etc. Conclusion - A competitive environment of doing business is based on the target national strategies, appropriate reforms responding to national needs and good governance system.

Analyzing the Effect of Food Material Supply System on Productivity in Institutional Foodservice (단체급식 회사의 식자재 공급체계 개선에 따른 생산성 분석 연구)

  • Kim, Youn-Tai;Choy, Tae-Ho;Park, Myun-Ae
    • Culinary science and hospitality research
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    • v.10 no.4
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    • pp.133-144
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    • 2004
  • The object of this study was to investigate the effect of food material supply system on productivity in institutional foodservice. This study was examined by food service companies were enlisted under the influence of domestic enterprises, which used central supply system for the central kitchen operation and efficiency food material circulation system. The main result of this study was as follow: According to the analysis of these data, enlargement of efficiency in food utilization was placed at rising of utilization Processing food materials. And resulted in good expectations such as competitive strengthening, quality capacity strengthening and improvement in sanitary conditions from a productivity point of view.

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Empirical Analysis on Change of Korean Male Pro- Basketball Players Draft System

  • Choi, Kyoung-Ho
    • Journal of the Korean Data and Information Science Society
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    • v.19 no.4
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    • pp.1081-1089
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    • 2008
  • Beginning in the 2007-2008 season, the men's pro-basketball league changed a foreigner selection method by introducing a draft system which leads to a tryout from the free agency system. Also in the same season, the woman's pro-basketball league changed its system from one that permitted foreign players to one that doesn't allow foreign player participation. The reason for this change is thought to be financial problems. However this institutional change brings about the reduction in the quality of basketball and it will affect spectators in a negative way. The empirical study attempted to analyze the effects which follows an institutional change in Korean men's pro-basketball. The research showed that the men's pro-basketball league wasn't affected at all due to foreigner selection method by a draft system that led to a tryout from the free agency system.

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Theoretical Consideration About Separate Order for the Electrical Work - Focusing on the Policy Implementation Theory - (전기공사 분리발주의 이론적 고찰 - 정책집행 이론을 중심으로 -)

  • Kim, Hyo-Jin
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.60 no.11
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    • pp.2165-2170
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    • 2011
  • The separate order for the electrical work is an institutional plan to improve the electrical construction quality and strengthen the competitiveness of the electrical contractors. The systematic approach for the policy implementation of the separate ordering system can make its adaptability higher and lead to a policy success. There are many kinds of effects on the implementation of the separate order, but institutional foundation is needed for increasing the policy adaptability. The necessity of the systematic and theoretical foundation was detected in various factors by considering policy implementation theory. In order to fix the separate ordering system, reasonable methods such as finding inducements and offering incentive are more effective than legal procedures. At last, a variety of policy adaptability plans must be founded in order to invigorate the separate ordering system in a view of the policy implementation.

A Study on Institutional Improvement of Multiple Available Premises (다중이용업소의 제도개선 방안에 관한 연구)

  • Song Yun-Suk;Hyun Seong-Ho;Yoon Myong-O
    • Fire Science and Engineering
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    • v.19 no.4 s.60
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    • pp.57-63
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    • 2005
  • This study has investigated problem that fire damage and a loss of lives increased continuously in spite of improvement countermeasure enforced since fire accident of multiplex available premises, and has analyzed problem and weakness factor through question investigation in fire prevention administration by space of multiplex available premises and special quality business form. We have proposed institutional improvement of efficient multiplex available premises studying fire fighting safety education and training way about employer or employee with specification of fire prevention administration system, on the basis of such analysis.

The Effect of Foodservice Quality Perception on Residence Satisfaction of Silver Town Residents (실버타운 거주자의 식사 서비스 품질 인식이 거주 만족도에 미치는 영향)

  • Baik, So-Young;Shin, Seo-Young;Baek, Seung-Hee;Yang, Il-Sun
    • The Korean Journal of Food And Nutrition
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    • v.21 no.4
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    • pp.553-561
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    • 2008
  • This study attempted to investigate the effect of foodservice quality perception on residence satisfaction of silver town residents. Through an extensive literature review, the questionnaire was developed and distributed to senior residents in 'A' silver town located in Gyeonggi-Do. Out of 254 questionnaires administered, a total of 212 completed questionnaires were returned, yielding a response rate of 83.5%. The results showed that there was a meaningful correlation between perception on foodservice quality and residence satisfaction. Among foodservice quality factors, reliability and comfort were the most important factors affecting residence satisfaction. Considering the effect of reliability and comfort factors on residence satisfaction, it is important to make a strategy to build up these factors in foodservice operation of silver town.

Factors Influencing Sleep Quality among Middle-aged Male Workers (중년남성 근로자의 수면의 질에 영향을 미치는 요인)

  • Lee, Eliza;Lee, Keum Jae
    • Korean Journal of Occupational Health Nursing
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    • v.23 no.4
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    • pp.235-244
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    • 2014
  • Purpose: The purpose of this study was to identify quality of sleep and its influencing factor among middle-aged male workers. Methods: The subjects of this study were 411 middle-aged male workers living in Seoul and Gyeonggi-do. The data were based from self-reported using structured questionnaires asking about low urinary tract symptoms, circadian rhythm, quality of life and sleep quality including general characteristics. The data were collected from September 11 to October 31, 2013 and analyzed by t-test, one-way ANOVA, Pearson correlation coefficient and hierarchical regression. Results: Mean score of the sleep quality was $5.03{\pm}2.57$ (range: 0~21) and reported as bad sleep quality in 55.7%. Low urinary tract symptoms (${\beta}$=.30, p<.001), circadian rhythm (${\beta}$=-.17, p<.001), quality of life (${\beta}$=-.14, p<.001) were shown as significant association of sleep quality. Conclusion: Strategies to improve sleep quality in middle-aged male workers are necessary and nursing intervention should be developed to improve education program for prevention and management of low urinary tract symptoms. It is also necessary to legalize the institutional devices to upgrade work environment and to place regulations on overtime at work places in order for these workers to obtain sufficient sleep time for recovery of biological rhythms and improving sleep quality.